ريكسوس سانجيت - الدخول إلى أرض الأساطير 5 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.3/5 4,772 أراء

ريكسوس سانجيت - الدخول إلى أرض الأساطير - Image 1
ريكسوس سانجيت - الدخول إلى أرض الأساطير - Image 2
ريكسوس سانجيت - الدخول إلى أرض الأساطير - Image 3
ريكسوس سانجيت - الدخول إلى أرض الأساطير - Image 4

الوصف

خدمات الفندق الإضافية

  • برامج ترفيهية مترفة

  • مدربون رياضيون عالميون

  • مركز مؤتمرات

  • طبيعة خلابة موقع على البحر

الإقامات المتوفرة لدينا

موقع الفندق

ريكسوس سانجيت - الدخول إلى أرض الأساطير

Ciftecesmeler Mevkii Beldibi, Kemer
أنطاليا
تركيا

نظام تحديد المواقع العالمي (GPS):36.70208, 30.5727

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مسبح
  • موقف
  • مطعم
  • مركز اللياقة
  • وافاي
  • مكيف
  • حانة
  • صالات اجتماعات

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.3/5  4,772 أراء

تقييم TripAdvisor  4.5/5  7,043 أراء

2023 شهادة تميّز

False,unfounded accusation. Court case won.

ملاحظة Tripadvisor 1.0/5

Pioneer802990 تقييم TripAdvisor المعتمد

We had the misfortune of staying at this disgusting hotel from May to early June. My wife spent 6 days in bed, leaving me to look after our young granddaughter. My wife was forced to get out of her sickbed to take care of our granddaughter on the 7th day, due to me being ejected from the hotel on trumped up, fabricated charges. I was falsely accused of physically assulting a tui rep. I was frog marched to an interrogation room and questioned by police officers, tui reps and hotel representatives. None of which spoke to me in English. Little did they know, i recorded the whole experience on my phone. I was given an hour to vacate my room, find alternative accommodation and leaving my severely bed ridden wife to look after our granddaughter without any assistance from the hotel. My flight with tui was cancelled, leaving me to make my own way home, having to meet my wife and granddaughter at Birmingham Airport to assist with their arrival. The female hotel customer relations manager, actually told me "to shut the f.... up and stop crying like a baby". I'm posting this review, as I've received compensation and a CCJ has been lodged against tui. I can't comment on my wife's illness, as this is being dealt with by our solicitors. In my opinion, i would stay well clear of this hotel.

Dear Esteemed Guest, We are deeply saddened to read about the unfortunate incident that occurred during your stay with us. Sincerely we do express our deepest regrets for any discomfort or inconvenience you may have experienced. It is important to clarify that the decision to ask you to leave the premises was not made by the hotel management, but rather resulted from an incident involving you and the TUI guide at our establishment. While we strive to ensure the utmost comfort and satisfaction for all our guests, we also adhere to strict guidelines and policies aimed at maintaining a safe and welcoming environment for everyone. In cases where there are allegations of misconduct or disturbance, swift actions may be necessary to address the situation and uphold the safety of our guests and staff. Regarding your health concerns, please rest assured that we take the well-being of our guests very seriously. We closely monitored your situation and took appropriate measures to provide assistance throughout your stay. While we respect your perspective on the matter, we must clarify that we do not agree with the assertion that any negative experiences you encountered were directly attributable to our hotel staff or services. Nevertheless, we understand the importance of addressing your feedback and concerns. Your comments will be thoroughly reviewed, and we are committed to implementing any necessary improvements to enhance the overall guest experience. Please be assured that your feedback is invaluable to us, and we hope to have the opportunity to welcome you back in the future under more favorable circumstances. Warm regards

NEVER, NEVER, NEVER again Rixos

ملاحظة Tripadvisor 1.0/5

Mehmet B تقييم TripAdvisor المعتمد

NEVER, NEVER, NEVER again Rixos. The smell in the room was disgusting. We change 3 rooms but all the rooms were same. The windows were broke. All the rooms need really complete renovation. But the disgusting smell was the worst. In winter time we had to sleep leaving the windows open.

Dear Guest, Thank you for taking the time to tell us about your experience at the Rixos Sungate Hote. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Rixos Sungate Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm Regards

Disappointed

ملاحظة Tripadvisor 3.0/5

Hollie805 العائلات - تقييم TripAdvisor المعتمد

I would like to start the review on a massive positive, the kids club is amazing 5 star + the staff contact you on what’s app and my daughter came out so happy! We only starting using it day 4 as my daughter didn’t want to miss out with the other big kids in the family. Dining was not ok….the food hall is a cattle market, the fight for tables every night put me off. By day 3 I dreaded coming down for dinner so we lined up for noodles at 5pm and then went much later after dinner had finished for snacks. The water park…I have attached photos, massively run down, slides closed….Exposed metals at the pool side. Broken parts of metal. Not what you expect for 5 star. My son and daughter both had foot injuries. We got unwell day 5 of the holiday-see attached the water bottle fridge at the water park…no wonder! Massively disappointed for the amount we paid.

Dear Guest Thank you for taking the time to share your feedback with us. We appreciate your positive comments about our Rixy Kids Club; we're thrilled to hear that your daughter had a fantastic time, and we strive to create memorable experiences for our young guests. However, we are sincerely sorry to learn about your disappointments with the dining experience and the water park. Your concerns are of great importance to us, and we genuinely apologize for any inconvenience you may have experienced. Regarding the dining situation, we understand that a crowded and competitive atmosphere can affect the overall enjoyment. Your feedback on this matter is valuable, and we will review our processes to enhance the dining experience for all our guests. The condition of the water park, as depicted in the attached photos, is unacceptable, and we extend our sincerest apologies for any inconvenience and safety concerns this may have caused. Your feedback will be shared with the relevant departments for immediate attention and improvement. We are also concerned to see that your family members experienced injuries. The safety and well-being of our guests are our top priorities, and we take these incidents very seriously. We will conduct a thorough investigation and take necessary actions to prevent such incidents in the future. Regarding the issue with the water bottle fridge, we sincerely apologize for any impact it had on your health. Our team will investigate and address this matter promptly to ensure the highest standards of hygiene are maintained. Once again, we apologize for falling short of your expectations, and we appreciate your understanding as we work to address these issues promptly. Sincerely,

Best time at Rixos Sungate

ملاحظة Tripadvisor 5.0/5

951leight Friends getaway - تقييم TripAdvisor المعتمد

Great hotel, amazing food & drinks and rooms are gorgeous and very comfortable. Spoilt for choice with food, mainly ate at the buffet and there is so much choice. Near the lotus bar there is a small kiosk that serves the best noodles In little boxes with chopsticks which is fun! And the snack bar at the beach again has a great selection and the biggest jacket potato’s ever. Really enjoyed my time here, all staff really polite & helpful and I can’t wait to go back!

Dear Leight, Thank you for taking the time to share your wonderful experience at Rixos Sungate! We are thrilled to hear that you had the best time during your stay. It's delightful to know that you enjoyed our hotel, the amazing variety of food and drinks, and found our rooms comfortable and gorgeous. We appreciate your kind words about our staff members; they work hard to provide exceptional service to our guests. We are delighted to learn that you enjoyed the culinary offerings at our buffet and the unique dining experiences at places like the Lotus Bar and the beach snack bar. Your enthusiasm for the noodles and jacket potatoes is wonderful to hear! We look forward to welcoming you back to Rixos Sungate in the future. If you have any special requests or preferences for your next stay, please feel free to let us know. We will be more than happy to assist in making your next visit even more memorable. Warm regards,

Perfect half term break

ملاحظة Tripadvisor 5.0/5

Karen W العائلات - تقييم TripAdvisor المعتمد

On arrival we were upgraded and this was such a kind act by the hotel and much appreciated. The accommodation was exceptional. Food and amenities were brilliant. The children had a fantastic time. Brilliant gym for me and top of the range technogym equipment

Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that you had a perfect half term break at Rixos Sungate. It's wonderful to know that you appreciated the complimentary upgrade, exceptional accommodation, brilliant food, and amenities. We're glad the children had a fantastic time and that you enjoyed our top of the range modern equipment in the gym. We truly appreciate your kind words and hope to welcome you back for another memorable stay in the future. Warm regards.

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