عزيزي السيد محمد، شكراً جزيلاً لكم على تقييمكم الجميل وعلى اختياركم Rixos Downtown Antalya – The Land Of Legends Access لقضاء عطلتكم العائلية. يسعدنا جداً أن نعرف أن تجربتكم كانت ممتعة وأنكم قيّمتم مختلف جوانب إقامتكم، من الغرفة والنظافة والطعام إلى الخدمة والواي فاي، بدرجة 90/100. كما نعتز كثيراً بتوصيتكم لفندقنا بتقييم 9/10. شكراً لكم مرة أخرى على مشاركتنا تجربتكم. نتطلع بكل سرور إلى الترحيب بكم وبعائلتكم مجدداً في Rixos Downtown Antalya لقضاء عطلة أخرى جميلة وممتعة. مع أطيب التحيات،

السيد فارس، نشكر لكم جزيل الشكر على تقييمكم الرائع واختياركم Rixos Downtown Antalya – The Land Of Legends Access لإقامتكم العائلية. يسعدنا جداً أن نعرف أنكم استمتعتم بإقامة مريحة وأنكم كنتم راضين عن جودة الخدمة والطعام والموقع المميز للفندق. إن حصولنا على تقييم 100/100 وتوصيتكم لنا بدرجة 10/10 هو مصدر تقدير كبير لفريقنا بأكمله. نشكر لكم ثقتكم وكلماتكم الطيبة، ونتطلع بكل سرور إلى الترحيب بكم وبعائلتكم مرة أخرى في Rixos Downtown Antalya لقضاء إقامة أخرى ممتعة ولا تُنسى. مع خالص التحية،

Dear Ms. Y., Thank you very much for taking the time to share your detailed feedback following your stay at Rixos Downtown Antalya – The Land Of Legends Access. We are pleased to know that you had an overall good experience and that you were satisfied with your welcome and check-in process, as well as the size of our buffet and the quality of our WiFi service. We also appreciate your positive comments regarding our team and the overall aspects of your stay. At the same time, we understand that some aspects of your experience were below your expectations, particularly regarding the condition and appearance of your room. Our hotel operates throughout the year, and maintenance, renovation, and improvement works are continuously planned and carried out with great care in order to enhance the comfort and quality of our facilities while minimizing any inconvenience to our guests. Your comments regarding the room condition have been carefully noted and shared with the relevant departments. With regard to your comments about the buffet, we are pleased that you appreciated the variety and overall selection. At the same time, we fully understand that taste and culinary preferences can differ from one guest to another. As we welcome guests from many different countries and cultures throughout the year, our culinary teams continuously work to offer a broad selection of local and international dishes suitable for different tastes and preferences. Your comments regarding the food have also been carefully noted as part of our ongoing efforts to further improve our dining experience. Thank you once again for sharing your honest feedback. Your comments are valuable in helping us better understand our guests’ expectations and identify opportunities for further improvement. We sincerely hope to have the opportunity to welcome you and your family again in the future and provide you with a more satisfying and comfortable experience. Kind regards,

Dear Saif, Thank you very much for taking the time to share your wonderful feedback following your stay at Rixos Downtown Antalya – The Land Of Legends Access. We are truly delighted to know that you had such a comfortable and memorable experience and that you were fully satisfied with our team, cleanliness, food, and service. Your perfect ratings across almost every category, together with your recommendation, are a wonderful recognition of the dedication and care of our entire team. We are especially pleased that you found the service provided by our colleagues consistently excellent and that you felt every member of the team contributed positively to your stay. Your kind appreciation is a great source of motivation for all of us. Thank you once again for your trust and outstanding evaluation. We sincerely look forward to welcoming you back to Rixos Downtown Antalya – The Land Of Legends Access for another comfortable and exceptional stay. Kind regards,

Dear Mohammed A., Thank you for taking the time to share your detailed feedback following your stay at Rixos Downtown Antalya – The Land Of Legends Access. We are truly sorry to learn that certain aspects of your experience did not meet your expectations. At the same time, we appreciate your positive comments regarding our hotel building and facilities, and we value the opportunity to review the areas where we can further improve your experience. We have carefully noted your comments regarding the service approach of our team, particularly your observations about the interaction with your children and the level of attention you received in different areas of the hotel. Our colleagues regularly receive training in hospitality, communication, guest relations, service quality, and professional conduct, with the aim of providing every guest with respectful, attentive, and welcoming service. Your feedback has been shared with the relevant teams for further review. Cleanliness is also one of our highest priorities. We have carefully noted your comments regarding the condition of your room and the need for more detailed cleaning, and your observations have been shared with the relevant housekeeping team. Regarding your dietary requirements, we fully understand the importance of receiving clear information and appropriate support when travelling with food allergies. We kindly encourage our guests to inform our Guest Relations Team or contact us through Rixos Touch AI (Lumin) during their stay regarding any allergies or dietary requirements. This allows our teams to better understand your needs, coordinate with our culinary colleagues, and provide the most suitable assistance possible, helping to make your dining experience more comfortable and personalized. We have also taken note of your comments regarding the breakfast and the availability of suitable bread options, as well as your feedback concerning the lunch, dinner, and bar services. These observations have been shared with the relevant departments as part of our continuous efforts to enhance the guest experience. Thank you once again for sharing your valuable feedback. We appreciate your constructive observations and hope to have the opportunity to welcome you again in the future and provide you and your family with a more comfortable, attentive, and enjoyable experience. Kind regards,

Dear Bader M. B. O., Thank you very much for taking the time to share your kind feedback following your family stay at Rixos Downtown Antalya – The Land Of Legends Access. We are truly delighted to know that you and your family enjoyed your stay and appreciated our location, facilities, and services. Your 9/10 recommendation and positive evaluations across cleanliness, WiFi, sustainability, and other areas are greatly appreciated by our entire team. We are also pleased to know that, as an ALL Classic member, you chose to share your experience with us and are considering returning in the future. Your continued trust is a wonderful motivation for us to maintain and further enhance the quality of our guest experience. Thank you once again for your valuable feedback and kind recommendation. We sincerely look forward to welcoming you and your family back to Rixos Downtown Antalya – The Land Of Legends Access for another enjoyable stay. Kind regards,

Dear Mr. A., Thank you for sharing your valuable feedback following your family stay at Rixos Downtown Antalya – The Land Of Legends Access. We are pleased to know that you enjoyed our facilities and were particularly satisfied with the service provided by our team. We regret that the curtains did not provide the level of light control you expected. As this was not brought to the attention of our Guest Relations Team or Rixos Touch AI Assistant during your stay, we did not have the opportunity to assist you at the time. We always encourage our guests to share any concerns with us during their stay so that we can respond promptly and explore a suitable solution. Regarding the beach, Aruna Beach provides services exclusively for Rixos Downtown Antalya guests and is located along Konyaaltı Public Beach. While the coastline is public, the Aruna Beach area is reserved for our guests and offers sun loungers, umbrellas, towels, bar and food court services. This information is also available across our booking channels prior to arrival. We understand that expectations may vary according to individual preferences and travel styles, and therefore encourage our guests to review the hotel concept and available services when planning their stay. Regarding your suggestion about identifying products containing pork, we appreciate the importance of clear food information. Our food procurement follows local requirements and is suitable for our Muslim guests; however, as some products are imported, we cannot guarantee Halal certification for every individual product. Your suggestion will be shared with the relevant team. Thank you once again for your thoughtful feedback. We look forward to welcoming you and your family again for a more comfortable and enjoyable stay. Warm regards,

Dear Nouf, Thank you very much for sharing your wonderful feedback following your family stay at Rixos Downtown Antalya – The Land Of Legends Access. We are delighted to know that you enjoyed your holiday and appreciated the comfort and cleanliness of your accommodation, our breakfast, attentive team and the variety of facilities and services. It is especially pleasing to hear that your family enjoyed the pool, Kids Club, Room Service and our sustainability initiatives. We have also noted your feedback regarding the dinner service hours. We understand the importance of convenient dining times for families and truly appreciate your suggestion. Our restaurants operate according to established service hours to ensure a consistent and well-organised experience for all our guests, and your feedback will be shared with the relevant team for consideration. As we did not have the opportunity to learn about this during your stay, we would also like to kindly remind you that our Guest Relations Team and Rixos Touch AI Assistant are always available to assist with any questions or preferences, allowing us to provide timely support whenever possible. We are delighted that your overall experience was so positive and that you would recommend us to others. We look forward to welcoming you and your family back to Rixos Downtown Antalya for another memorable stay. Warm regards,

Dear Majed S. A., Thank you very much for taking the time to share your detailed feedback following your family stay at Rixos Downtown Antalya – The Land Of Legends Access. We are pleased to know that you enjoyed your stay overall and were particularly satisfied with our team across reception, restaurants, pools, and other facilities. Your high overall evaluation and recommendation are greatly appreciated, and we are especially grateful for your kind mention of one of our colleagues. At the same time, we have carefully noted your comments regarding housekeeping response times and the availability of bathroom amenities. Cleanliness and guest comfort are among our highest priorities, and your observations have been recorded and shared with the relevant departments for further review. Regarding the late evening food service, we would like to kindly clarify that all food served to our guests is handled in accordance with our established hygiene and food safety standards, and leftover food is not served to guests. Your feedback has nevertheless been noted as part of our continuous review of the dining experience. We always encourage our guests to contact our Guest Relations Team or reach us through Rixos Touch (Lumin) whenever they have any request, concern, or inconvenience during their stay. This allows us to understand the situation promptly, provide the necessary assistance, and take appropriate action to enhance their comfort and overall experience. Thank you once again for your valuable feedback and positive evaluation. We sincerely look forward to welcoming you and your family back to Rixos Downtown Antalya – The Land Of Legends Access. Kind regards,

Dear Sheeka A., Thank you very much for taking the time to share your feedback following your family stay at Rixos Downtown Antalya – The Land Of Legends Access. We are pleased to know that you enjoyed your overall stay and appreciated many aspects of our hotel. At the same time, we have carefully noted your comments regarding housekeeping, WiFi, room service, and your salon experience. Cleanliness and hygiene are among our highest priorities, and your comments regarding room cleaning have been carefully noted and shared with the relevant departments. We have also taken note of your WiFi feedback as part of our efforts to further improve connectivity and guest comfort. Regarding your salon experience, we would like to kindly clarify that the salon is an independent business operating within the hotel premises and is not managed or operated by Rixos Downtown Antalya. Therefore, its pricing, services, and billing procedures are determined independently of the hotel. Nevertheless, we value your feedback and will share your comments with the relevant party for their consideration. We always encourage our guests to contact our Guest Relations Team or reach us through Rixos Touch (Lumin) whenever they have any request, concern, or inconvenience during their stay. This allows us to understand the situation promptly, provide the necessary assistance, and take appropriate action to enhance their comfort and overall experience. Thank you once again for sharing your valuable feedback. We hope to have the opportunity to welcome you and your family again and provide an even more comfortable experience. Kind regards,

Dear Ms. A., Thank you very much for your wonderful feedback following your family stay at Rixos Downtown Antalya – The Land Of Legends Access. We are delighted to know that you had such a beautiful and comfortable experience with us. Receiving a perfect 100/100 across every aspect of your stay, from your arrival and accommodation to our dining experiences, pool, service and departure, is a truly exceptional compliment to our entire team. We are especially pleased to know that you would happily recommend Rixos Downtown Antalya to your family and friends. Your kind words and generous rating are a wonderful motivation for us to continue creating memorable experiences with the highest level of care and hospitality. It was a pleasure to welcome you, and we sincerely look forward to having the opportunity to welcome you and your family back for another relaxing and enjoyable stay. Kind regards,

Dear Saif A., Thank you very much for taking the time to share your wonderful feedback following your family stay at Rixos Downtown Antalya – The Land Of Legends Access. We are truly delighted to know that you had such a comfortable and enjoyable experience with us. Your perfect evaluations across every aspect of your stay, including the booking process, accommodation, cleanliness, breakfast, service, WiFi, check-out, and sustainability efforts, are a wonderful recognition of our team’s dedication. We are especially grateful for your full confidence in Rixos and your highest recommendation. Your positive feedback is a great motivation for our entire team to continue creating comfortable, seamless, and memorable experiences for our guests and their families. Thank you once again for your trust and kind evaluation. We sincerely look forward to welcoming you and your family back to Rixos Downtown Antalya – The Land Of Legends Access for another exceptional stay. Kind regards,

Dear Mr. M., Thank you for taking the time to share your feedback regarding your recent stay at Rixos Downtown Antalya – The Land Of Legends Access. We sincerely regret that your experience did not meet your expectations. Providing our guests with a comfortable and enjoyable stay is always our highest priority, and we are sorry that your visit fell short of the experience you had anticipated. We have carefully reviewed your comments regarding the condition and cleanliness of your room. As soon as your concerns were brought to our attention during your stay, our team responded promptly and offered several solutions, including room assistance and an alternative accommodation. We were pleased that another room could ultimately be arranged. Your observations have also been shared with our Housekeeping and Engineering teams as part of our ongoing quality improvement efforts. We also regret that our dining experience, Wi-Fi, and certain hotel services did not fully meet your expectations. Your comments have been shared with the relevant department managers as part of our continuous improvement process. We understand that every guest has unique travel preferences and expectations. Rixos Downtown Antalya – The Land Of Legends Access offers a distinctive urban resort concept, combining the convenience of a central city location with exclusive resort privileges. While this concept differs from that of traditional beachfront resorts, we remain committed to continuously enhancing our services while preserving the high standards of hospitality that define the Rixos experience. As an ALL – Accor Live Limitless member, your feedback is especially valuable to us, and we truly appreciate you taking the time to share it. Thank you once again for your feedback. We sincerely hope to have the pleasure of welcoming you back and providing you with an experience that truly reflects the level of hospitality for which Rixos is known. Kind regards,

Dear Mr. Allaban -. A. S. Q. A., Thank you for taking the time to share your feedback following your stay at Rixos Downtown Antalya – The Land Of Legends Access. We are delighted to know that you enjoyed the warm hospitality of our team, appreciated the cleanliness of our pools, and found our hotel to be a comfortable and relaxing place for your family holiday. It is always rewarding to know that these elements contributed positively to your overall experience. We also appreciate your comments regarding our culinary offerings. While we regret that certain dishes did not fully meet your personal expectations, we understand that tastes and dining preferences naturally vary from guest to guest. Nevertheless, your observations have been shared with our Culinary Team, as we continuously review guest feedback to further enrich the variety and overall dining experience we offer. Thank you once again for your valuable feedback and for your recommendation. We truly appreciate your trust and hope to have the pleasure of welcoming you and your family back for another memorable stay at Rixos Downtown Antalya – The Land Of Legends Access. Kind regards,

Dear Abdulaziz M. A., Thank you for taking the time to share your feedback. While we appreciate your positive comments regarding our hotel, we would like to address some of the concerns you raised. Regarding the shuttle service to The Land of Legends, advance reservation is a standard procedure that applies equally to all guests without exception. Although several shuttle buses may be visible, the number of vehicles and their capacity are planned according to the daily reservations. This system ensures that every guest who has reserved a seat is guaranteed transportation. These procedures are clearly explained during check-in, and written information is also provided to every guest. According to our records, the issue occurred because seats had already been allocated through the reservation system, and seats reserved by other guests were occupied without a valid reservation. Our team therefore had to ask those guests to vacate the reserved seats so that guests who had followed the established procedure could use the transportation they had booked. This action was taken solely to ensure fairness and respect for all guests who complied with the reservation policy. It was in no way related to nationality, ethnicity, or any other personal characteristic. We take allegations of discrimination extremely seriously. However, we must respectfully state that there is no evidence supporting the claim that our colleague acted in a racist manner. Our team welcomes guests from all over the world every day and is committed to providing the same level of service and respect to everyone, regardless of nationality or background. Respect is a mutual principle. Just as our guests expect to be treated with courtesy and professionalism, we also expect our hotel procedures and our employees to be respected. Rules established for the benefit of all guests must be followed equally by everyone. Regarding the bed linen, we would like to clarify that, in line with our sustainability policy, bed linen is changed upon the guest's request rather than automatically every day. This information is clearly explained on the card placed next to the bed in every guest room. When this card is placed on the bed, it serves as a request for our Housekeeping team to replace the bed linen. This practice is part of our environmental commitment and is applied consistently throughout the hotel. We are sorry that your overall impression of your stay was affected. Nevertheless, we believe it is important that the circumstances surrounding both the shuttle service and our housekeeping procedures are presented accurately, as our team was simply following the hotel's established standards and operational procedures. Kind regards,

Dear Turki A., Thank you very much for taking the time to share your wonderful feedback with us. We are truly delighted to learn that you and your family enjoyed a beautiful, comfortable, and peaceful stay at our hotel. It is especially rewarding to know that your accommodation, breakfast experience, our team, and the overall service met your expectations and contributed to such a memorable holiday. We also appreciate your positive ratings and your recommendation. Your kind words are a great source of motivation for our entire team as we continuously strive to provide exceptional hospitality to all our guests. Thank you once again for choosing Rixos Downtown Antalya. It was a pleasure to have you as our guest, and we sincerely look forward to welcoming you and your family back for another unforgettable stay in the near future. Kind regards,

Dear Ms. Nouf A., Thank you for taking the time to share your feedback following your stay at Rixos Downtown Antalya – The Land Of Legends Access. While we are pleased that you appreciated our breakfast and the hospitality of our team, we sincerely regret that your overall experience did not fully meet your expectations. Rixos Downtown Antalya is a year-round city resort with a distinctive concept, combining a prime location, extensive facilities, and exclusive access to The Land of Legends. To maintain the quality and comfort expected from the Rixos brand, refurbishment and technical maintenance are carefully scheduled throughout the year with minimal impact on our guests' stay. We are sorry to learn that our culinary offerings did not match your personal preferences. Our menus are designed for an international clientele, offering a wide selection of Turkish and international cuisine with regularly rotating dishes and themed evenings. Likewise, our bathroom amenities and minibar selection are thoughtfully provided in line with our sustainability programme and all-inclusive concept. We also noted that these concerns were not brought to the attention of our Guest Relations team or our Rixos Touch AI Assistant during your stay. We always encourage our guests to let us know about any concerns while they are with us, as this allows our team to respond immediately and do everything possible to make their holiday as comfortable and enjoyable as possible. We understand that every guest has unique expectations and travel preferences. For this reason, we always recommend reviewing the hotel's concept and facilities prior to arrival to ensure they best match the holiday experience each guest is seeking. Thank you once again for your valuable feedback. Every comment is carefully evaluated as part of our ongoing commitment to continuously enhancing the guest experience. We hope to have the opportunity to welcome you back and provide you with an experience that better reflects your expectations. Kind regards,

Dear Nasr S., Thank you very much for taking the time to share such a wonderful and detailed review following your stay at Rixos Downtown Antalya – The Land Of Legends Access. We are truly delighted to know that your experience with us exceeded your expectations and that you enjoyed every aspect of your stay. Your kind words regarding our hospitality, the professionalism of our team, the high standards of cleanliness, and the comfort of our facilities are greatly appreciated and serve as a wonderful motivation for all of us. It is especially rewarding to hear that you valued our privileged location, combining the beauty of nature, the stunning views, and the convenience of being close to Antalya’s most attractive experiences. We are also pleased that our culinary offerings, restaurants, facilities, and sustainability initiatives contributed positively to your memorable stay. Your appreciation of our team’s warm smiles, attentive service, and genuine hospitality means a great deal to us. We are also very happy to know that your ALL Accor experience and the recognition provided during your stay met your expectations. Thank you once again for your trust, your generous recommendation, and your valuable feedback. We will be truly honoured to welcome you back to Rixos Downtown Antalya and create another exceptional experience filled with comfort, elegance, and unforgettable moments. Kind regards,

Dear Mr. A., Thank you for taking the time to share such detailed feedback regarding your stay at Rixos Downtown Antalya – The Land Of Legends Access. First and foremost, we sincerely appreciate your recognition of our team and your positive comments regarding the service you received throughout your stay. We are delighted to know that our colleagues’ professionalism, hospitality, and dedication left a positive impression on you. Your kind words will be proudly shared with the team, as such recognition serves as a great source of motivation for all of us. At the same time, we regret to learn that certain aspects of your experience did not fully meet your expectations. We highly value all guest feedback, as it helps us continuously evaluate and enhance the experience we provide. Rixos Downtown Antalya offers a distinctive urban resort concept, combining a prime location in the heart of Antalya with panoramic Mediterranean views, extensive wellness and sports facilities, seasonal access to Aruna Beach on the world-famous Konyaaltı Beach, reserved exclusively for Rixos guests, complimentary shuttle services, and complimentary access to The Land of Legends Theme Park. While our concept naturally differs from that of larger beachfront destination resorts, it is designed to combine the advantages of a city hotel with the benefits of a resort-style holiday experience. We would also like to kindly note that hotel classifications and star ratings are determined according to officially established hospitality standards and criteria. As every hotel operates under its own unique concept, the facilities, entertainment options, and overall guest experience may naturally differ from those offered by other properties. We fully respect that individual preferences and expectations vary from one traveler to another. We have carefully noted your comments regarding the room furnishings, dining variety, and overall facilities, and your feedback has been shared with the relevant management teams as part of our ongoing improvement process. As a year-round destination, we continuously invest in maintenance, refurbishment, and enhancement projects to preserve the quality, comfort, and functionality of our facilities. Regarding the airport transfer, we would like to kindly clarify that this optional service is operated by our external concierge partner, BQ Luxury Travel. The transfer offered is a premium private service provided with specially appointed Mercedes Vito vehicles featuring enhanced interior comfort and onboard refreshments. Guests are, of course, free to arrange their transportation through any provider of their choice based on their individual preferences and requirements. The applicable service details and pricing were communicated in advance during the booking process and subsequently confirmed directly with our partner. Nevertheless, we appreciate your feedback and will continue working closely with them to ensure the highest level of transparency in guest communications. Once again, thank you for sharing your valuable feedback. We recognize that every guest's expectations are unique, and we remain committed to delivering the exceptional hospitality that defines the Rixos experience while continuously seeking opportunities for improvement. We sincerely hope to have the pleasure of welcoming you back to Rixos Downtown Antalya – The Land Of Legends Access and providing you with an even more enjoyable and memorable stay. Kind regards,