Rixos Premium Dubrovnik 5 stars

Dear Sarra N., Thank you for taking the time to share your detailed feedback regarding your recent stay at Rixos Premium Dubrovnik. I sincerely regret to hear about the challenges you faced during your visit, and I appreciate the opportunity to address your concerns. I understand that the noise from the restaurant above your room was disruptive to your holiday experience. We strive to ensure a restful atmosphere for our guests, and I apologize for any inconvenience this disturbance caused during your stay. Please be assured that the comfort of our guests is a top priority. Regarding your concerns about security and access control, I can assure you that guest safety is paramount at our hotel. We are continuously reviewing our security measures and procedures to ensure that our guests feel safe and comfortable within our premises. Your observations will be shared with our security team for further evaluation. Concerning the supervision around the swimming and diving areas, I empathize with your feelings about safety, especially for families. While we aim to maintain a secure environment, your feedback will be considered as we review our current staffing and supervision protocols. I also acknowledge your disappointment regarding the availability and spacing of sunbeds. While our policy is designed to ensure fair use, I understand that this was not your experience during your stay. We are committed to providing a pleasant environment for all our guests and will take your comments into account as we assess our sunbed management. Your insights are invaluable to us, and I assure you that we will consider them seriously as we strive to enhance our guest experiences. Thank you once again for sharing your thoughts. Sincerely, Ivana

Dear Julieanne B., Thank you for your kind words regarding our hotel and staff. We are pleased to hear that you enjoyed your stay with us. However, I am truly sorry to learn about your experience on your last evening. Our team takes food safety very seriously, and we continuously monitor all dining experiences to ensure the highest standards. Your feedback is invaluable, and I hope you are feeling better now. Ivana

Dear Helen E., Thank you for taking the time to share your feedback regarding your recent stay with us at Rixos Premium Dubrovnik. We appreciate your positive remarks about our breakfast offerings, stunning views, and the attentiveness of our staff. However, I am truly sorry to learn that certain aspects of your experience did not meet your expectations. Your concern regarding the balcony safety in your friend's room has been duly noted. Guest safety is a priority for us, and we take such matters very seriously. Furthermore, I apologize for the inconvenience caused by the slippery shower floor. We strive to ensure that our facilities are safe and comfortable for all guests, and your feedback will be instrumental in reviewing our safety protocols. Regarding the scent in the reception and corridors, I understand how that could impact your experience negatively. We are currently evaluating our use of air fresheners to ensure a pleasant atmosphere for all our guests. Lastly, I appreciate your input about the temperature of the tea at breakfast; our culinary team will be informed to enhance the overall dining experience. Thank you once again for your feedback, and I hope that you would consider giving us another opportunity to provide you with the exceptional service we aim to deliver. Kind regards, Ivana

Dear Joyce A., Thank you for sharing your delightful experience at Rixos Premium Dubrovnik. We are thrilled to hear that you enjoyed our spacious rooms, spectacular views, and the dining package. It is wonderful to know that our beach club and service met your expectations. Your feedback is invaluable to us as we strive to provide exceptional experiences for our guests. Sincerely, Ivana

Dear Hazel A., Thank you for sharing your positive experience at Rixos Premium Dubrovnik. We are delighted to hear that you appreciated our location, facilities, and the service provided by our staff. Your feedback regarding the lack of shelving in the shower is valuable, and we will certainly take it into consideration as we strive to enhance guest convenience. We look forward to welcoming you back for an extended stay in the future. Ivana