Dear Lisa O., Thank you for your kind words regarding your recent stay at Rixos Premium Dubrovnik. We are pleased to hear that you enjoyed our prime location and comfortable accommodations, along with the lovely garden and sea views. Your feedback about the odour and air conditioning has been noted, and we appreciate your understanding. We hope to welcome you back for another enjoyable visit in the future. Best regards, Ivana

Dear Jeffrey E., Thank you for taking the time to share your feedback regarding your recent stay at Rixos Premium Dubrovnik. We highly value our guests' opinions, as they allow us to improve our services and overall guest experience. I am sincerely sorry to learn that your experience was marred by unpleasant odors and maintenance issues. We strive to maintain a welcoming and pleasant atmosphere for all our guests, and it is disheartening to hear that we fell short in this regard. Your comments about the odors in various areas of the hotel have been noted, and we will review our cleaning and maintenance protocols to ensure that all spaces are consistently fresh and inviting. Regarding the maintenance concerns you mentioned, I appreciate your observations about the dust accumulation and the flower arrangements. These details are important to us, and I will ensure that our housekeeping team is made aware of this feedback. Our goal is to provide a clean and well-maintained environment, and we regret that this was not your experience. We are committed to delivering high standards of service and comfort, and your insights will aid us in achieving this. I hope that you might consider giving us another opportunity in the future to provide you with the exceptional experience that our guests have come to expect from us. Thank you once again for your valuable feedback. Sincerely, Ivana

Dear Mark P., Thank you for your kind words regarding your recent stay at Rixos Premium Dubrovnik. We are delighted to hear that you appreciated our prime location and the impeccable service provided by our team. It is our aim to ensure that all guests enjoy a seamless experience while exploring the local landmarks and attractions. We look forward to welcoming you back for another memorable stay. Ivana

Dear Margaret R., Thank you for your kind words regarding your recent stay at Rixos Premium Dubrovnik. We are thrilled to hear that you enjoyed our beautiful location, the cleanliness of our hotel, and the exceptional service provided by our staff. It is rewarding to know that our culinary offerings met your expectations. Your feedback is invaluable to us, and we look forward to welcoming you back in the future. Best regards, Ivana

Dear Lynne G., Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you found your room spacious and well-appointed, and that Natalia's warm welcome made a positive impression. It is also gratifying to know that you enjoyed our diverse breakfast offerings. We appreciate your understanding of the pricing for wine and cocktails, which align with our resort's beachfront location. We hope to welcome you back in the future. Ivana

Dear Kristina O., Thank you for sharing your experience regarding the discrepancies you encountered during your stay with us. I sincerely apologize for any confusion caused by the pricing information provided prior to your arrival. We strive for transparency and accuracy in our communication, and your feedback is invaluable in helping us improve our processes. I appreciate your understanding and hope to welcome you back in the future for a more seamless experience. Ivana

Dear Ashley P., Thank you for taking the time to share your wonderful experience at Rixos Premium Dubrovnik. We are delighted to hear that you enjoyed a fantastic stay with us and found our location to be ideal for both relaxation and exploration. It is our priority to provide a serene atmosphere, and we are pleased that you found our hotel to embody that tranquil and refined environment. We are thrilled that you appreciated the comfort and maintenance of your room, as we strive to ensure that our accommodations meet the highest standards for our guests. Your kind words regarding our staff are especially gratifying; they work diligently to create a welcoming and attentive service experience for all our visitors. It is heartening to know that their efforts contributed positively to your stay. We also appreciate your recommendation and are grateful for your feedback on our on-site facilities. Our aim is to cater to various guest preferences, whether it be relaxation or activities, and it is rewarding to hear that you found something to enjoy during your time with us. We look forward to welcoming you back for another quality getaway in the future. Best regards, Ivana

Dear Stephen C., Thank you for your feedback regarding your recent stay at Rixos Premium Dubrovnik. We are pleased to hear that you enjoyed the quality of our food and the cleanliness of the hotel, as well as the service provided by our staff. We regret the inconvenience you experienced with your bedding arrangement and appreciate your understanding in this matter. Your comments will be valuable in enhancing our guest experience. Sincerely, Ivana

Dear Mr. Y., Thank you for your kind words regarding your recent stay at Rixos Premium Dubrovnik. We are delighted to hear that you found our hotel to be clean and comfortable, and that our staff provided you with friendly service. It is also gratifying to know that our amenities met your expectations. We hope to have the pleasure of welcoming you back in the future. Ivana

Dear Peta A., Thank you for sharing your positive experience at Rixos Premium Dubrovnik. We are delighted to hear that you appreciated our prime location, dedicated staff, comfortable accommodations, and various amenities. Your kind words serve as a great motivation for our team to continue providing exceptional service. We look forward to welcoming you back for another memorable stay in the future. Best regards, Ivana

Dear Kim C., Thank you for taking the time to share your delightful experience at Rixos Premium Dubrovnik. We are thrilled to learn that our fabulous location and the stunning views from your superior sea view room enhanced your stay. It is always rewarding to hear that our guests enjoy these aspects of our hotel, as we strive to provide a memorable experience for all. We appreciate your feedback regarding breakfast service. We understand that during peak times, securing a table can be challenging, and the speed of service for beverages may not have met your expectations. Please rest assured that the satisfaction of our guests is of utmost importance to us. Your comments will be taken into consideration as we continually evaluate our processes to improve service efficiency. We are delighted to know that the extensive breakfast selection catered to your tastes and preferences, and we pride ourselves on offering a diverse menu to satisfy all our guests. Thank you once again for your kind words and constructive feedback. We hope to have the pleasure of welcoming you back to Rixos Premium Dubrovnik in the future, where we will strive to make your next stay even more enjoyable. Best regards, Ivana

Dear Craig W., Thank you for your kind words regarding your recent stay at Rixos Premium Dubrovnik. We are delighted to hear that you enjoyed our breathtaking views and found our location convenient for exploring the beautiful city of Dubrovnik. It is also wonderful to know that our attentive staff and the variety and quality of our breakfast met your expectations. We look forward to welcoming you back in the future. Ivana

Dear Gary W., Thank you for sharing your positive experience at Rixos Premium Dubrovnik. We are delighted to hear that you enjoyed our prime location and had a wonderful seven-night stay. It is our goal to provide exceptional service and memorable experiences for all our guests. We look forward to welcoming you back in the future. Best regards, Ivana

Dear Mr. M., Thank you for taking the time to share your feedback regarding your recent stay at Rixos Premium Dubrovnik. I am pleased to hear that you enjoyed the beautiful location of our hotel and that you appreciated the thoughtful anniversary gestures, such as the room upgrade and the wine and cake delivery. I would like to address your comments regarding the lift system. We understand that it can be somewhat challenging for guests unfamiliar with its operation. Please be assured that we are continually evaluating our facilities to enhance the overall guest experience. Your observations about the breakfast service are noted, and I sincerely apologize if our staff did not provide the warm welcome that we strive for. We will reinforce the importance of friendly interaction with our team to ensure that all guests feel valued and welcomed. Regarding your dinner at Libertas, I regret that the weather conditions prevented you from enjoying the sea view. It is our intention to communicate clearly about our menu format, and I apologize for any confusion that may have arisen. I am glad to hear that you found the food to be delicious and appreciated the service provided during your meal. Your feedback on this aspect will be shared with our team to ensure clarity in our communication with guests. I appreciate your candid remarks about your experience, and I am truly sorry that it did not fully meet your expectations. We hope you might consider giving us another opportunity in the future, as we would love to provide you with a more seamless and enjoyable stay. Warm regards, Ivana

Dear Graham S., Thank you for taking the time to share your experience at Rixos Premium Dubrovnik. We are pleased to hear that you appreciated our location, as well as the service and cleanliness provided by our dedicated staff. Your feedback regarding the menu and the hotel's aesthetic is valuable, as we continually strive to enhance our guest experience. We hope to welcome you back in the future for a more refined stay. Ivana

Dear Gan L., Thank you for your kind words regarding your recent stay at Rixos Premium Dubrovnik. We are delighted to hear that you enjoyed the comfortable accommodations and the exceptional service provided by our Guest Relations, restaurants, and housekeeping teams. Your appreciation for the stunning views is also greatly valued. We look forward to welcoming you back for another memorable experience in the future. Best regards, Ivana

Dear Judyth R., Thank you for taking the time to share your delightful experience at Rixos Premium Dubrovnik. We are thrilled to hear that you enjoyed the beautiful room, stunning scenery, and the special touches we provided to celebrate your anniversary. It is always a pleasure to know that our efforts to create memorable moments for our guests resonate well. We are pleased that your check-in process was smooth and that our team was able to enhance your stay with the complimentary bubbly wine and dessert. Our staff takes great pride in delivering friendly and professional service, and it is gratifying to know that their dedication to guest satisfaction made a positive impression on you. I appreciate your kind words regarding our breakfast offerings and the overall dining experience. We strive to provide delicious food paired with spectacular views, and it is wonderful to hear that you found both to your liking. I hope you enjoyed your walk to the Old Town, as it is indeed a lovely way to explore the area while savoring some ice cream along the way. I sincerely apologize for the water leak incident you experienced during your stay. While I am glad to hear our team offered to assist you, I assure you that we are committed to maintaining our facilities to ensure a comfortable experience for all our guests. Your feedback regarding this matter will be taken into consideration as we continuously strive to improve our services. Thank you once again for your recommendation and for choosing to celebrate such a significant milestone with us. We hope to welcome you back for many more anniversaries in the future. Best regards, Ivana

Dear David S., Thank you for your wonderful feedback regarding your recent stay at Rixos Premium Dubrovnik. We are delighted to hear that you found our service, dining, and amenities to be superb. Your kind words are truly appreciated and inspire our team to continue delivering exceptional experiences for our guests. Warm regards, Ivana

Dear Mr. B., Thank you for sharing your thoughts regarding your recent stay at Rixos Premium Dubrovnik. We appreciate your feedback on our pricing structure and the grading criteria of hotels. While we strive to provide a luxurious experience, we understand that perceptions of value can vary. Your comments regarding decor and service will be shared with our team as we continuously seek to enhance our offerings. Best regards, Ivana