Rixos Premium Dubrovnik 5 stars

Dear Marcela S., Thank you for taking the time to share your delightful experience at Rixos Premium Dubrovnik. We are thrilled to learn that you consider our hotel the best you have ever stayed in, and it is wonderful to hear that you enjoyed the spacious accommodations and beautiful balconies that enhance the overall enjoyment of our guests. It is gratifying to know that you appreciated the diverse culinary offerings during breakfast and dinner. Our team strives to provide an exceptional dining experience that caters to a variety of tastes, and your kind words serve as a wonderful affirmation of our efforts. We are particularly pleased to hear your commendation for our staff, especially our General Manager and Mr. Domagoj, our sports concierge. Their commitment to providing genuine hospitality is what we aim for, and it is heartwarming to hear that they contributed positively to your stay. We are also glad to note that you found enjoyment in our array of sports activities, including tennis, table tennis, and billiards, as well as the unique experience of our French pool table. It is our goal to offer a wide range of amenities that enhance our guests' experiences. Additionally, we appreciate your feedback regarding our sports bar and the cigar experience. We take pride in creating immersive experiences for our guests, and it is wonderful to know that you enjoyed this aspect of your stay. Thank you once again for your kind remarks. We look forward to welcoming you back for another memorable stay in the future. Best regards, Ivana

Dear Steven B., Thank you for taking the time to share your wonderful experience at Rixos Premium Dubrovnik. We are thrilled to hear that you and your husband enjoyed your honeymoon and found our hotel to be a paradise amid the vibrant sights of the area. It is heartening to know that our staff made a positive impression by being friendly and helpful throughout your stay. We appreciate your kind words regarding the massage you received; our wellness services are designed to provide relaxation and rejuvenation, particularly after long journeys. We understand the importance of having access to all amenities, and while some may not have been available during the spring season, we are delighted that you still found your stay enjoyable. Your feedback is invaluable as it helps us enhance the experience for future guests. It would be a pleasure to welcome you back to our hotel for another memorable stay whenever your travels bring you back to Dubrovnik. Thank you once again for recommending us so highly. We look forward to the opportunity to serve you again in the future. Best regards, Ivana

Dear Marin B., Thank you for your kind words regarding your recent stay at Rixos Premium Dubrovnik. We are delighted to hear that our staff made a positive impact on your experience. Your recognition of their warmth and attentiveness means a great deal to us. We take pride in our beautiful hotel and excellent facilities, and it is wonderful to know that they contributed to your enjoyment. Best regards, Ivana

Dear Nora C., Thank you for taking the time to share your feedback regarding your recent stay at Rixos Premium Dubrovnik. We appreciate your kind words about our location, comfortable accommodations, and the views that our hotel offers. It is gratifying to hear that you found our reception staff and the cleaning services to be commendable. We acknowledge your observations regarding the areas that require improvement. Your comments about the overall appearance of the hotel and the issues related to maintenance, such as the condition of the gym's bathroom and the bathtub, have been duly noted. We strive to provide a pleasant environment for our guests and will certainly consider your remarks to enhance our facilities. Regarding the noise levels, we understand that our hotel can be busy, especially during conference seasons, and we are sorry to learn that this affected your experience. We are actively working to manage the flow of guests during peak times to ensure a more tranquil atmosphere. Your feedback on the pool supervision and noise disturbances from other guests will also be taken into consideration as we review our policies and practices. We are pleased to hear that you found our Nepali restaurant staff to be exceptional. Ensuring that all our guests receive attentive service is a priority for us, and we will work to ensure that all team members meet these standards consistently. Once again, we appreciate your valuable insights, and we hope to have the opportunity to welcome you back in the future, where we aim to provide a more serene experience. Sincerely,

Dear Andrew L., Thank you for taking the time to share your feedback regarding your recent stay at Rixos Premium Dubrovnik. We appreciate your comments, as they help us to improve our services and enhance the experiences we offer to our guests. We understand that the pricing of food and drinks may not have met your expectations during your visit. Our offerings reflect the quality and experience we strive to provide, and we appreciate your understanding as we maintain our standards. During your stay, we had limited dining options available due to seasonal adjustments, and we are glad to hear that you enjoyed the breakfast and found our Sports Bar service to be exemplary. Alejandro and the team will be pleased to know their efforts were recognized. We acknowledge your concerns regarding the refurbishment works taking place at the hotel. These improvements are essential for maintaining our facilities and ensuring a comfortable stay for our guests. We apologize for any inconvenience you experienced as a result. We are also aware that our location may present some challenges regarding nearby dining options, and we appreciate your understanding in this matter. Thank you once again for your valuable insights. We hope to welcome you back in the future for an improved experience. Best regards, Ivana