Dear Scott F., Thank you for your wonderful feedback regarding your recent stay at Rixos Premium Dubrovnik. We are thrilled to hear that you had an amazing experience and appreciate your high rating. Our team strives to provide exceptional service, and it is rewarding to know that our efforts contributed to your satisfaction. We look forward to welcoming you back for another memorable visit. Best regards, Ivana

Dear Borko P., Thank you for your kind words regarding your recent stay at Rixos Premium Dubrovnik. We are delighted to hear that you enjoyed our diverse amenities, including the spa, gym, and recreational activities. It is also wonderful to know that our location facilitated your exploration of the old town and made your travels convenient. We appreciate your feedback and look forward to welcoming you back in the future. Ivana

Dear Louis M. I., Thank you for taking the time to share your experience at Rixos Premium Dubrovnik. I appreciate your feedback regarding the dining prices and the service elements you felt were lacking. We strive to provide exceptional service and amenities for our guests, including attention to detail in room preparation. Your comments will be shared with our team to help enhance our overall guest experience in the future. Best regards, Ivana

Dear Charles O. J., Thank you for your positive feedback regarding your recent stay at Rixos Premium Dubrovnik. We are delighted to hear that you found our hotel to be a great place and that our staff met your expectations. Your kind words will surely be shared with the team, as they continuously strive to provide exceptional service to all our guests. Sincerely, Ivana

Dear Deirdre O., Thank you for your kind remarks regarding our swimming pools and staff. We take great pride in providing a relaxing environment and exceptional service to our guests. It is wonderful to hear that your experience reflected our commitment to excellence. We look forward to welcoming you back for another enjoyable stay in the future. Sincerely, Ivana

Dear Rosina F., Thank you for your wonderful feedback regarding your recent stay at Rixos Premium Dubrovnik. We are delighted to hear that our staff made you feel welcomed and that you enjoyed our facilities. It is gratifying to know that you appreciated the cleanliness of our hotel as well as the quality of our breakfast and dining options. Your kind words motivate us to continue providing exceptional service. Best regards, Ivana

Dear Emily G., Thank you for your kind words regarding your recent stay at Rixos Premium Dubrovnik. We are delighted to learn that you found our location stunning and our hotel immaculate. It is heartening to hear that our staff, particularly Francisa, made a positive impact on your experience by providing exceptional service. We look forward to welcoming you back in the future. Best regards, Ivana

Dear Kathryn T., Thank you for sharing your delightful experience at Rixos Premium Dubrovnik. We are thrilled to hear that you enjoyed the beautiful views, spacious accommodations, and our dedicated team's service. It is wonderful to know that you found the walk to the old town pleasant and appreciated the quality of our dining options. We look forward to welcoming you back in the future for another memorable stay. Best regards, Ivana

Dear Angela F., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed your upgrade following the incident you experienced. Our team aims to ensure that every guest has a memorable experience, and we appreciate your understanding during the situation. We look forward to welcoming you back in the future for another wonderful visit. Best regards, Ivana

Dear Kimberley L., Thank you for your kind words regarding your recent stay at Rixos Premium Dubrovnik. We are delighted to hear that you enjoyed our beautiful surroundings, attentive staff, and the exceptional spa facilities. It is wonderful to know that our location contributed positively to your experience. Your feedback is greatly appreciated, and we look forward to welcoming you back for another memorable visit. Best regards, Ivana

Dear Paul W., Thank you for your thoughtful feedback regarding your recent stay at Rixos Premium Dubrovnik. We are pleased to hear that you enjoyed our lovely location and the service provided by our staff. Your comments about the food temperature and drink pricing have been duly noted, as we strive to enhance our dining experience. We appreciate your insights and hope to welcome you back in the future for an even better experience. Ivana

Dear Lisa D., Thank you for your kind words regarding your recent stay at Rixos Premium Dubrovnik. We are delighted to hear that you found our staff to be professional and friendly, and that you enjoyed the beautiful views our hotel offers. Your positive feedback is greatly appreciated, as it motivates our team to continue providing exceptional service to all our guests. Best regards, Ivana

Dear Gary B., Thank you for sharing your remarkable experience with us. We are thrilled to hear that your proposal was a memorable occasion and that our staff contributed to making it special. It is our utmost priority to create unforgettable moments for our guests. Your recommendation means a great deal to us, and we look forward to welcoming you back in the future. Best regards, Ivana

Dear Ronald P., Thank you for taking the time to share your wonderful experience at Rixos Premium Dubrovnik. We are delighted to hear that you found our hospitality to be of a high standard and that our strategic location contributed positively to your stay. It is our aim to provide guests with convenient access to the vibrant attractions of Dubrovnik while ensuring a relaxing environment to unwind in. We are particularly pleased to learn that our staff made a significant impact on your experience. Our team takes great pride in delivering friendly, courteous, and attentive service, and it is gratifying to know that their efforts did not go unnoticed. Cleanliness and comfort are paramount to us, and we are glad to hear that your room met your expectations in this regard. Your feedback reinforces our commitment to maintaining high standards in all areas of our service and accommodation. We appreciate your kind words regarding our hotel as a commendable choice for travelers seeking quality and professionalism in Dubrovnik. Your recommendation is invaluable to us, and we hope that you will consider returning for another memorable stay in the future. Warm regards, Ivana

Dear Jerry W., Thank you for sharing your experience with us. We are pleased to hear that you found your stay enjoyable. However, I regret to learn that you did not receive assistance with your luggage upon your arrival and departure. Our bell staff is typically available to provide such services, and I appreciate your feedback as it helps us evaluate our operations. We hope to welcome you back in the future. Ivana

Dear Ms. F., Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you appreciated the views and found our reception team welcoming. We would also like to confirm that, following our correspondence with your husband, the matter concerning the restaurant manager has been addressed. Regarding the concerns raised about the room, bathroom fixtures, and storage facilities, we have reported these matters to our maintenance team for further attention. We appreciate you bringing these issues to our attention, as your feedback helps us identify areas where improvements are needed. Thank you for choosing Rixos Premium Dubrovnik. Sincerely, Ivana

Dear Sarah, Thank you for sharing your feedback following your recent stay with us. We are pleased to hear that you enjoyed the hotel, our communal areas, breakfast, and the upgraded accommodation with its beautiful balcony. Regarding the whirlpool bath, we have had it checked by our team and can confirm that it is working properly. For the system to operate, the bath needs to be filled completely with water before the whirlpool function can be activated. We also appreciate you bringing the issues with the toilet and tap to our attention, as your feedback helps us identify areas for improvement. We hope to have the pleasure of welcoming you and your family back to Rixos Premium Dubrovnik for another enjoyable stay. Sincerely, Ivana

Dear Mr. T., Thank you for taking the time to share your feedback with us. We are pleased to hear that you appreciated our communal spaces and that our reception team was able to assist you in finding an alternative room. However, we sincerely apologize for the maintenance issues you encountered, including the leaking shower, toilet and whirlpool bath, as well as the lack of electricity. This is certainly not the standard of accommodation we aim to provide, and we will share your comments with our maintenance team for further inspection. We also regret that the room arrangements for your family of three did not meet your expectations and that the additional cost of changing rooms added to your disappointment. Your feedback regarding the sofa bed and the cleanliness of the freshwater pool is equally important, and we will pass these concerns on to the relevant departments.Thank you as well for acknowledging the reception team’s efforts to assist you. We are sorry that, despite their help, your overall experience fell short of expectations. Your comments will help us identify areas where improvements are needed. Kind regards, Dijana

Dear Mr. N., Thank you for sharing your feedback. We are sincerely sorry to learn about the concerns you experienced during your stay, particularly regarding the cockroaches and the missing medicine package. We would appreciate it if you could share a few more details about where you encountered the cockroaches and where you last saw the medicine package. This information would help us investigate both matters thoroughly and take the necessary action immediately. We are pleased to hear that you otherwise enjoyed your holiday and appreciated our hotel, and we thank you for bringing these concerns to our attention. Sincerely, Ivana