Rixos Premium Dubrovnik 5 stars

Dear Sarah M., Thank you for your kind words regarding your recent stay at Rixos Premium Dubrovnik. We are delighted to hear that you enjoyed our prime location and the warm welcome you received upon arrival. It is gratifying to know that you appreciated our piano bar and terrace, as well as the convenient access to the old town. We look forward to welcoming you back for another memorable experience. Ivana

Dear Geoffrey D., Thank you for your kind words regarding your recent stay at Rixos Premium Dubrovnik. We are thrilled to hear that you found our hotel to be a relaxing retreat and appreciated our prime location and helpful staff. Your satisfaction is our top priority, and it is gratifying to know that we met your expectations during your visit. Best regards, Ivana

Dear Joshua M., Thank you for taking the time to share your experience at Rixos Premium Dubrovnik. I sincerely regret to learn that your recent stay did not meet your expectations, especially regarding the management of your booking situation. I understand how important it is for a business traveler to have flexibility and support during their stay. It is our policy to assist guests with their reservations to the best of our ability. However, I acknowledge that the communications regarding your early departure could have been handled more efficiently. The interaction you described with our front desk and reservations team is not reflective of the high standards we aim to uphold. I appreciate your patience during this process, particularly given the tight timeline you faced. It is concerning to hear that the delay in addressing your request contributed to your dissatisfaction. We strive to provide swift resolutions to any issues that may arise, and I will ensure that your feedback is shared with the relevant departments to enhance our service delivery. Additionally, we will continue to train our staff to ensure they are equipped to handle such situations effectively and provide timely responses to guest inquiries. I am truly sorry that this experience has led you to reconsider staying with ACCOR-affiliated hotels. Your feedback is invaluable, and I hope you will allow us the opportunity to regain your trust in the future. Thank you once again for sharing your thoughts. I wish you all the best in your future travels. Sincerely, Ivana

Dear Radovan R., Thank you for taking the time to share your thoughts regarding your recent stay with us. We are committed to maintaining high standards and strive to provide an exceptional experience for all our guests. Your feedback is valuable as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future. Sincerely, Ivana

Dear Leanne M. F., Thank you for sharing your experience during your recent stay with us at Rixos Premium Dubrovnik. I appreciate your feedback, as it helps us to improve our services and ensure that our guests have a memorable visit. I am pleased to hear that you enjoyed the lovely views from some of our rooms. However, I regret that your accommodation did not meet your expectations and that you were unable to change rooms due to the hotel being at capacity. We strive to provide exceptional service and comfort, and I apologize for the lack of follow-up from our staff regarding your concerns. It is our priority to ensure that all guests feel valued and well cared for. I encourage you to reach out to us directly for any future stays, as we would be delighted to assist you in finding a room that better suits your preferences. Your comfort and satisfaction are of utmost importance to us, and we hope to have the opportunity to welcome you back for an improved experience. Best regards, Ivana