Rixos Premium Dubrovnik 5 stars

Dear Irma S., Thank you for sharing your wonderful experience at Rixos Premium Dubrovnik. We are delighted to hear that you enjoyed our service, the cleanliness of our rooms, and the overall atmosphere. Your kind words are a great motivation for our team, and we look forward to welcoming you back for another memorable stay. Best regards, Ivana

Dear Hakim A. H., Thank you for sharing your positive experience with us. We are delighted to hear that your stay and dining exceeded your expectations. Regarding the availability of our restaurants, we strive to provide a diverse culinary experience, and operational hours may vary seasonally. We appreciate your understanding and hope to welcome you back for another memorable visit. Ivana

Dear Ivana Z. D., Thank you for taking the time to share your thoughts regarding your recent stay at Rixos Premium Dubrovnik. We are delighted to learn that you found our hotel beautiful and appreciated the friendliness of our staff. Your positive remarks are truly valued. However, I regret to hear that certain aspects of your accommodation did not meet your expectations. Cleanliness and maintenance are paramount to us, and I apologize for the oversight concerning the electrical box and the moisture stains in the indoor pool area. We continuously strive to maintain a high standard of excellence, and feedback such as yours is essential in identifying areas that require attention. I assure you that our team is committed to ensuring that all areas of the hotel reflect the standards associated with a 5-star property. We take your comments seriously and will address these concerns with our maintenance and housekeeping teams to enhance our guest experience further. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future, where we will strive to provide you with an exceptional experience that exceeds your expectations. Sincerely, Ivana

Dear Josip L., Thank you for taking the time to share your feedback regarding your recent stay at Rixos Premium Dubrovnik. I sincerely appreciate your loyalty to our hotel, as this was your second visit, and I regret to hear that your experience did not meet the high standards we strive to uphold. I understand your frustration with the delays in service at the lobby bar, particularly concerning your food orders. It is our goal to provide timely and satisfactory service to all our guests, and I apologize for the inconvenience you experienced with the cheeseburgers and pizzas. It is concerning to hear about the quality of food that was served, and I assure you that your comments will be taken seriously as we continuously seek to improve our culinary offerings. Regarding your experience at the sports bar, I acknowledge your remarks about the staffing levels and the service efficiency. We aim to ensure that all our guests receive prompt service, and it is unfortunate that this was not your experience. I understand how disappointing it must have been to witness the pouring of wine back into the bottle, and I assure you that our staff is trained to adhere to high standards of service and hygiene. I am pleased to hear that the reception team was accommodating during your stay, and I appreciate your understanding of the busy night. Your feedback is invaluable in helping us enhance our guest experience. I hope you will consider giving us another opportunity in the future, as we strive to ensure that every stay is memorable for the right reasons. Thank you once again for your feedback. Best regards, Ivana

Dear Valerija G., Thank you for sharing your positive experience at Rixos Premium Dubrovnik. We are delighted to hear that you enjoyed your stay and found our staff to be kind and accommodating. It is our aim to provide a memorable experience for all our guests, and your feedback is greatly appreciated. Best regards, Ivana