Dear Branko L., Thank you for your kind words regarding your experience at Rixos Premium Dubrovnik. We are pleased to hear that our team made a positive impression during your stay. Your feedback regarding the hotel's condition is appreciated, and we continuously strive to enhance our facilities. We sincerely hope to welcome you back for another enjoyable visit in the future. Best regards, Ivana

Dear Mariia S., Thank you for taking the time to share your thoughts regarding your recent stay at Rixos Premium Dubrovnik. I am truly sorry to learn that your experience did not meet your expectations. We take all guest feedback seriously and strive to provide a memorable experience. Your comments about the room conditions and dining options will be reviewed thoroughly to ensure we continue to enhance our services. Sincerely, Ivana

Dear Lucretia L., Thank you for your kind words regarding your recent stay at Rixos Premium Dubrovnik. We are delighted to learn that you appreciated our customer service, the comfort and cleanliness of your accommodations, and the stunning views. It is our goal to provide a memorable experience for all our guests, and your feedback serves as a wonderful affirmation of our efforts. Sincerely, Ivana

Dear Jagjot L., Thank you for taking the time to share your experience regarding your recent stay at Rixos Premium Dubrovnik. I appreciate your feedback and am pleased to hear that you found our location to be well situated. I would like to address the concerns you raised about the condition of your room. We strive to provide our guests with a comfortable and well-maintained environment, and I regret that the cupboard doors, bathroom window area, and shower did not meet your expectations. We appreciate your observations, as they help us identify areas for improvement. Regarding the issues with steam build-up in the bathroom and the bedroom curtains, I understand how these inconveniences can affect your comfort during your stay. Our team continuously works to enhance the overall guest experience, and your comments will be taken into consideration as we assess potential upgrades and maintenance needs. Concerning the dining options, I understand that variety and pricing are important factors for our guests. We aim to offer a diverse menu, and your feedback will be shared with our culinary team for future evaluation. Thank you once again for your valuable insights. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future. Sincerely, Ivana

Dear Innaya D. C., Thank you for your kind words regarding your recent stay at Rixos Premium Dubrovnik. We are pleased to hear that you enjoyed our prime location and found our staff to be pleasant. Your feedback about the bathroom and the lobby fragrance is valuable, and we will certainly take it into consideration as we continue to enhance our guests' experiences. We look forward to welcoming you back in the future. Ivana

Dear Daiga G., Thank you for your kind words regarding your recent stay at Rixos Premium Dubrovnik. We are delighted to hear that you found our hotel to be a wonderful spot for a relaxing family holiday. It is wonderful to know that you enjoyed the sea view from your room, the comfort of the connected family rooms, and the variety of food options available. We would be thrilled to welcome you back for another memorable stay. Best regards, Ivana

Dear Nese S., Thank you for sharing your wonderful experience at Rixos Premium Dubrovnik. We are thrilled to hear that you enjoyed our service, culinary offerings, and the beautiful location. Your kind words about our management are greatly appreciated, as our team strives to create unforgettable memories for our guests. We look forward to welcoming you back for another exceptional stay. Best regards, Ivana

Dear Christine B., Thank you for sharing your delightful experience at Rixos Premium Dubrovnik. We are thrilled to hear that you enjoyed a peaceful stay and found your bedroom to be both comfortable and clean. Our team is dedicated to maintaining high standards of cleanliness and tranquility, ensuring that our guests have a relaxing environment. We look forward to welcoming you back in the future. Ivana

Dear Stefano C., Thank you for your kind words regarding your recent stay at Rixos Premium Dubrovnik. We are delighted to hear that you found the view from your room and terrace to be spectacular, and that you enjoyed the proximity of our hotel to the Old Town. It is our goal to provide a beautiful and memorable experience for our guests, and your feedback is greatly appreciated. Best regards, Ivana

Dear Gileta T., Thank you for your wonderful feedback regarding your recent stay at Rixos Premium Dubrovnik. We are delighted to hear that you found our location convenient, enjoyed the warm atmosphere created by our staff, and appreciated the comfort of our spacious rooms and balconies. Your compliments about the food are greatly appreciated, and we look forward to welcoming you back for another memorable experience. Ivana

Dear Kirsty U., Thank you for your thoughtful feedback regarding your recent stay at Rixos Premium Dubrovnik. We are delighted to hear that you enjoyed our beautiful facilities, exceptional staff, and the prime location of the hotel. We appreciate your suggestion regarding the sun lounger availability and will take it into consideration as we continually strive to enhance our guest experience. Sincerely, Ivana

Dear Charles H., Thank you for your kind words regarding your recent stay at Rixos Premium Dubrovnik. We are delighted to hear that you enjoyed our personalized check-in experience and appreciated the stunning views from your room. Our team strives to provide guests with exceptional service, and it is gratifying to know that you felt well taken care of during your visit. Best regards, Ivana

Dear Helen S., Thank you for your feedback regarding your recent stay at Rixos Premium Dubrovnik. We are pleased to hear that you enjoyed our breakfast and received excellent service from Denis at the beach restaurant. However, we sincerely apologize for the inconvenience caused by the hairdryers in your room. Your comments are valuable, and we will take them into consideration as we continually strive to enhance our guest experience. Best regards, Ivana

Dear Djemal M., Thank you for sharing your wonderful experience at Rixos Premium Dubrovnik. We are delighted to hear that you enjoyed our stunning location and breathtaking views. It is gratifying to know that our staff's friendliness, professionalism, and attentiveness contributed to your exceptional stay. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Ivana

Dear Ian F., Thank you for taking the time to share your experience regarding your recent stay at Rixos Premium Dubrovnik. We appreciate your kind words about our hotel’s cleanliness, maintenance, and the attentiveness of our staff. It is gratifying to know that the quality of our breakfast was a highlight of your visit. I would like to address your concerns regarding the atmosphere and entertainment options available during your stay. We strive to create an engaging and lively environment for our guests, and I regret that we did not meet your expectations in this regard. The decision to adjust our entertainment lineup is based on guest occupancy levels and overall demand. We continuously evaluate our offerings to ensure that they align with our guests' preferences. Your feedback about the DJ and the pianist will be shared with our management team for consideration as we plan future entertainment options. Regarding the pricing of our food and beverages, we aim to provide high-quality products and service. However, I understand that value is important to our guests, and I appreciate your perspective on this matter. Our team is continuously reviewing our offerings to enhance the overall guest experience, and your input serves as valuable insight into how we can improve. We genuinely appreciate your feedback and hope that you will consider returning to Rixos Premium Dubrovnik in the future, where we can provide you with an even more enjoyable experience. Sincerely, Ivana

Dear Nartin C., Thank you for your kind words regarding your recent stay at Rixos Premium Dubrovnik. We are delighted to know that you found our property beautiful and enjoyed the luxurious experience we strive to provide. Your feedback is greatly appreciated, as it encourages our team to continue delivering exceptional service. Best regards, Ivana

Dear Iana C., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our themed dinners, as we strive to create an enjoyable dining experience for our guests. It is gratifying to know that our culinary offerings contributed positively to your time at Rixos Premium Dubrovnik. We sincerely appreciate your feedback and look forward to welcoming you back in the future. Ivana

Dear Vimaladevi M., Thank you for taking the time to share your feedback regarding your recent stay at Rixos Premium Dubrovnik. I would like to sincerely apologize for the challenges you encountered during your visit, particularly concerning the issues with your room and the response time of our team. It is disheartening to learn that your experience did not meet your expectations, especially as a returning guest and a Platinum Accor member. We take all guest comments to heart as they provide us with valuable insights into our operations. I understand that the water leakage and subsequent flooding in your room caused considerable inconvenience. While we strive to address such matters promptly, it is clear from your experience that our response fell short. I will ensure that your concerns regarding the timeliness of our team’s actions are communicated to the appropriate departments for further reflection and improvement. I am pleased to hear that you appreciated our culinary offerings and the dedication of our staff members, particularly Pratap Koirala and our head chef, Revindran. Their commitment to providing an exceptional dining experience is indeed commendable. It is also wonderful to know that you found enjoyment in our spa facilities, despite the issues mentioned. We continuously seek to enhance the comfort and cleanliness of our facilities, and your feedback regarding the smell in the storm shower and Turkish hamam will be addressed with our maintenance team. Your comments about the need for renovations and improvements are valued, and I assure you that they will be taken into consideration as we plan for the future. Thank you once again for your valuable feedback, and I hope you will consider giving us another opportunity to provide you with the exceptional experience that you deserve. Best regards, Ivana

Dear Chloe D., Thank you for taking the time to share your feedback regarding your recent stay at Rixos Premium Dubrovnik. We are delighted to hear that you enjoyed our incredible location and found our pool and beach bar to your liking. The stunning views and comfort provided at our facilities are aspects we take great pride in. We appreciate your comments regarding the maintenance of the hotel. Your observations about wear and tear are valued, and we continually strive to enhance our guests' experiences by addressing such concerns within our maintenance schedules. Additionally, we understand the importance of variety in dining options and will take your feedback regarding the buffet restaurant into consideration as we review our offerings. Our aim is to cater to diverse tastes and preferences, and your insights are instrumental in this process. We are pleased to know that, despite these concerns, you found your stay enjoyable and would consider returning to our hotel. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Warm regards, Ivana