Great staff, very clean hotel( room, restoran, spa area.

I have heard very good reviews from my friends and was very looking forward to my stay at the hotel. Upon arriving everything looked promising: nice and warm welcome, polite staff, beautiful view. I went to the spa - amazing! After having an excellent afternoon at the spa I was really looking forward to relaxing in my room, watching a movie, enjoying my stay. 10 minutes into the movie I screamed noticing a bug on my pillow. I thought at first - an accident, it must have come from the outside. My friend and I turned on the lights to be unpleasantly surprised to discover a whole bunch of bugs crawling from behind the bed's back. It was the most terrifying thing I have experienced - something I would never expect in such a hotel. We hurried to the reception in our slippers and pyjamas. The staff was nice, they apologised, and told us they will send us to another room immediately. At that point we were considering whether to stay at the hotel at all - what if other rooms have the same problem?! The staff said that the manager will talk to us tomorrow, apologised again. We packed (something we really weren't looking forward to do again at 11pm) and move to another room. We spent around 30 minutes checking every corner, because having bugs on your pillow does cause a certain trauma. I have traveled all over the world. If I have to stick to the region, I can say that I have been in all of the big hotel chains, from Marriott, Hilton, Swiss, etc. I never experienced this, but I thought to myself "ok, let's not have this ruin my stay." You will imagine my surprise after NO ONE bothered to check upon us the next day. We never heard from any manager, nobody came to see if everything was ok now, we were absolutely ignored - like this ATROCITY did not happen. And this is my greatest disappointment. Serious and professional customer service approach would never entitle this. It would either go from the only acceptable thing in this case - an offer for a refund, or at least a call to see if everything was ok now and an apology from the management. Or any of the other opportunities in the middle of these two solutions. But, nothing. MIA. Although you provided an excellent breakfast, nice view, good spa and friendly staff, this completely overshadowed my experience at the hotel, for which I am truly sorry. A hotel of your calibre should do more. Therefore, I gave a 5. Because I am truly disappointed with how this issue was treated. I collaborate with 5-star hotels on a daily basis and I stay very frequently for business with them. I know how much effort everyone invests, and I am not a "Karen who wants to speak with a manager" rather someone who is truly polite and understanding. To receive this kind of treatment, it leaves me speechless and beyond disappointed. I have never experienced anything like this before.

Short stay to experience Dubrovnik again and luxury place to stay. Very comfortable with excellent service and very polite stuff.

The best weekend ever...looking forward to come back soon

Everything was excellent!

It was one of the most pleasant stay we've ever been. Everything was perfect. Location is great, 10min walk to the Old town. The view from the room is breathtaking! Drinking coffee at the terrace in the lobby is a MUST! Food was satisfying. Expected more Turkish food and specialties. We will come back for sure!

We visited here in spring for a weekend and wanted to do a full week stay in autumn to better experience it - and were not sorry. We were blessed with great weather, the bustle in Dubrovnik died down a bit and the hotel was fabulous. Not a lot of people, meticulous, great service. All the amenities (spa, indoor pool, gym) were not crowded. A lobby bar is a comfy place with good coffee and great cakes. All in all, Rixos Dubrovnik is a relaxing experience that we would definitely recommend to anyone. And mid-autumn is definitely our favorite time to visit Dubrovnik.

I was very satisfied with interior of hotel, breakfast, mattress and beautiful view from room.

Very kind, truly attentive staff; everyone is truly professional and hearty. Special thanks to Leyli Rozyyeva)) Loved my room, breakfasts and dinners, little Birthday celebration, warm pool. Best holiday week in November! The only thing: it's a pity that I can't receive my bonus points because we had my reservation via Agoda))

The staff of the hotel stand out here, all the people we met were friendly and very helpful. They often go out of their way to assist and make the stay a pleasurable one. Room and facilities were great. Location of the hotel was good as it takes you only a short distance from the old city, but the city is still easily within reach.

Room with a stunning view but the staff are not trained to work for a 5-star hotel. The service of pool bar/restaurant was just disaster - rude, unprofessional and even agreesive. Overall a standard hotel without any charm.

I expect superlative accommodation and service in booking a stay at a Rixos property, and I was not disappointed in my experience in Dubrovnik. Indeed, the staff here exceeded my highest expectation. I am delighted to report that this is a hotel/resort that fully understands the needs of a discriminating traveler. They deserve commendation.

3 night stay. Excellent sea view rooms. Great location for walking into Dubrovnik Old Town. All staff very friendly and helpful. Breakfast very good with varied choices and good attention to hygiene - gloves provided.

The hotel has a ton of amenities with gorgeous views of the Adriatic sea. Service was excellent and any issues resolved rapidly. The rooms are basic with good views of the sea. The bed was very comfortable.

The views and amenities of the hotel were incredible. The downfall for us and the biggest one was that reception obviously didnt do our entry cards correct therefore every single day after we would come back from the pool we would be standing at our door in robes dripping wet waiting for new key cards. (Same thing for the entire stay 5 days) my daughter is only four so this was unacceptable.