Rixos Premium Dubrovnik Hotel 5 stars

Customer review rating (ALL Rating) 4.5/5 2,725 reviews

Rixos Premium Dubrovnik
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+ 24 Services

Hotel extras

  • Walking distance to Old Town and its attractions

  • Premium concept and experience

  • Awarded Anjana Spa

Hotel location

Rixos Premium Dubrovnik

Liechtensteinov put 3
20000 dubrovnik
croatia

Fax: (+385)20/200020

Check-in from 15h00

Check out up to 11h00

  • By plane

    DUBROVNIK At 18km / 11.18 miles - Shuttle paying

GPS:42.64568, 18.09043

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 107

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 60 people

Find out more

Our guest reviews for
Rixos Premium Dubrovnik

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

2,725 reviews

TripAdvisor Rating 5.0/5

545 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Perfect service, great room and all we needed

Customer review rating 5.0/5

Nik Couples - 01/12/2021 Confirmed reviews ALL

I stayed already several times business related and liked the rooms and location. This time we planed weekend due to the gala dinner with HB that was unfortunately cancelled and in I have to say very strange communication manner. BUT over the weekend and our stay you managed to offset all disappointment and we enjoyed extremely. Big compliments go to all of the stuff who were so kind, welcoming and making you feel special. Room was great and perfectly cleaned. We look forward to come back again

Dear Nikolina, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Everything was exceptional.

Customer review rating 5.0/5

Snezana M. Families - 01/12/2021 Confirmed reviews ALL

Friendly staff.Perfect sea view.Comfort.All recommendations.

Dear Marko M., We very much appreciate your comments regarding your recent stay at Rixos Premium Dubrovnik. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. Thank you again for sharing your experience and we look forward to warmly welcoming you again to Rixos Premium Dubrovnik in the near future. Yours sincerely,

Wonderfull experience.

Customer review rating 5.0/5

Doria Families - 30/11/2021 Confirmed reviews ALL

Everything was perfect, from the Welcome desk till the room service. If i will come back again in Dubrovnik, i will DEFINITELY STAY AT RIXOS.

Dear Dorian R., We very much appreciate your comments regarding your stay at the Rixos Premium Dubrovnik. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Disappointment is an understatement

Customer review rating 0.5/5

Tamara T. Friends - 30/11/2021 Confirmed reviews ALL

I travel a lot, both for work and privately, and usually have an opportunity to stay at the very best hotels. For years, I've been staying in Sun Gardens when I'm in Dubrovnik. A few of my colleagues recommended trying Rixos for comparison, which I decided to do recently. To say these two cannot compare would be an understatement. Rixos is a 5-star hotel where we had BUGS in our BED (not a bug, bugS as in many, many bugs). The dirt isn't even the worst part - it's the fact that none of the hotel management reached out to us the next day or tried to remedy the experience. I'm endlessly disappointed in the way you treat your guests, and the way your very high prices compare to the experience of staying in your hotel.

Poštovani gost, Zahvalujemo se vam za vrijeme što ste odvojili za povratne informacije o našem hotelu. Mi koristimo ovu informaciju da poboljšamo vaš boravak u našem hotelu. Uvijek se trudimo da pružimo iznimno iskustvo gosta ali u ovom slučaju nismo to uspjeli. Ako nam dozvoliti da povratimo vaše povjerenje u nas, mi uvjeravamo da ćemo vam pružiti najbolje iskustvo koji naši gosti žele. Iskreno,
Customer review rating 5.0/5

Anonymous Families - 30/11/2021 Confirmed reviews ALL

Super

Dear Irsa V., We very much appreciate your comments regarding your stay at the Rixos Premium Dubrovnik. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Perfect stay.

Customer review rating 5.0/5

Sead K. Business - 30/11/2021 Confirmed reviews ALL

Great staff, very clean hotel( room, restoran, spa area.

Dear Sead K., We very much appreciate your comments regarding your stay at the Rixos Premium Dubrovnik. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Almost successful

Customer review rating 2.5/5

Anesa O. Friends - 29/11/2021 Confirmed reviews ALL

I have heard very good reviews from my friends and was very looking forward to my stay at the hotel. Upon arriving everything looked promising: nice and warm welcome, polite staff, beautiful view. I went to the spa - amazing! After having an excellent afternoon at the spa I was really looking forward to relaxing in my room, watching a movie, enjoying my stay. 10 minutes into the movie I screamed noticing a bug on my pillow. I thought at first - an accident, it must have come from the outside. My friend and I turned on the lights to be unpleasantly surprised to discover a whole bunch of bugs crawling from behind the bed's back. It was the most terrifying thing I have experienced - something I would never expect in such a hotel. We hurried to the reception in our slippers and pyjamas. The staff was nice, they apologised, and told us they will send us to another room immediately. At that point we were considering whether to stay at the hotel at all - what if other rooms have the same problem?! The staff said that the manager will talk to us tomorrow, apologised again. We packed (something we really weren't looking forward to do again at 11pm) and move to another room. We spent around 30 minutes checking every corner, because having bugs on your pillow does cause a certain trauma. I have traveled all over the world. If I have to stick to the region, I can say that I have been in all of the big hotel chains, from Marriott, Hilton, Swiss, etc. I never experienced this, but I thought to myself "ok, let's not have this ruin my stay." You will imagine my surprise after NO ONE bothered to check upon us the next day. We never heard from any manager, nobody came to see if everything was ok now, we were absolutely ignored - like this ATROCITY did not happen. And this is my greatest disappointment. Serious and professional customer service approach would never entitle this. It would either go from the only acceptable thing in this case - an offer for a refund, or at least a call to see if everything was ok now and an apology from the management. Or any of the other opportunities in the middle of these two solutions. But, nothing. MIA. Although you provided an excellent breakfast, nice view, good spa and friendly staff, this completely overshadowed my experience at the hotel, for which I am truly sorry. A hotel of your calibre should do more. Therefore, I gave a 5. Because I am truly disappointed with how this issue was treated. I collaborate with 5-star hotels on a daily basis and I stay very frequently for business with them. I know how much effort everyone invests, and I am not a "Karen who wants to speak with a manager" rather someone who is truly polite and understanding. To receive this kind of treatment, it leaves me speechless and beyond disappointed. I have never experienced anything like this before.

Dear Anesa O., Thank you for taking the time to tell us about your experience at the Rixos Premium Dubrovnik. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Rixos Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Wonderful experience

Customer review rating 5.0/5

Marijana Couples - 29/11/2021 Confirmed reviews ALL

Short stay to experience Dubrovnik again and luxury place to stay. Very comfortable with excellent service and very polite stuff.

Dear Marijana D., Thank you for taking the time and trouble to complete a survey following your recent stay. We greatly value and appreciate your positive and constructive feedback and it will be my pleasure to share your kind compliments with our team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to Rixos in the near future. Yours sincerely,

Well located, great room,beautifull spa

Customer review rating 5.0/5

Silvana Couples - 29/11/2021 Confirmed reviews ALL

The best weekend ever...looking forward to come back soon

Dear Silvana, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
Customer review rating 5.0/5

Bruna Families - 28/11/2021 Confirmed reviews ALL

Everything was excellent!

Dear Bruna S., We very much appreciate your comments regarding your stay at the Rixos Premium Dubrovnik. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Must stay!

Customer review rating 5.0/5

Kristina Families - 28/11/2021 Confirmed reviews ALL

It was one of the most pleasant stay we've ever been. Everything was perfect. Location is great, 10min walk to the Old town. The view from the room is breathtaking! Drinking coffee at the terrace in the lobby is a MUST! Food was satisfying. Expected more Turkish food and specialties. We will come back for sure!

Dear Kristina S., We very much appreciate your comments regarding your stay at the Rixos Premium Dubrovnik. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Brilliant way to spend a week in Dubrovnik in November

Customer review rating 4.5/5

Tonći J. Couples - 28/11/2021 Confirmed reviews ALL

We visited here in spring for a weekend and wanted to do a full week stay in autumn to better experience it - and were not sorry. We were blessed with great weather, the bustle in Dubrovnik died down a bit and the hotel was fabulous. Not a lot of people, meticulous, great service. All the amenities (spa, indoor pool, gym) were not crowded. A lobby bar is a comfy place with good coffee and great cakes. All in all, Rixos Dubrovnik is a relaxing experience that we would definitely recommend to anyone. And mid-autumn is definitely our favorite time to visit Dubrovnik.

Dear Tonci J., We very much appreciate your comments regarding your stay at the Rixos Premium Dubrovnik. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great staff, accomodation, wellness, view and position of hotel

Customer review rating 4.5/5

Dubravko Couples - 28/11/2021 Confirmed reviews ALL

I was very satisfied with interior of hotel, breakfast, mattress and beautiful view from room.

Dear Dubravko H., We very much appreciate your comments regarding your stay at the Rixos Premium Dubrovnik. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Most sophisticated hotel in Dubrovnik!

Customer review rating 5.0/5

Galina P. Solo - 26/11/2021 Confirmed reviews ALL

Very kind, truly attentive staff; everyone is truly professional and hearty. Special thanks to Leyli Rozyyeva)) Loved my room, breakfasts and dinners, little Birthday celebration, warm pool. Best holiday week in November! The only thing: it's a pity that I can't receive my bonus points because we had my reservation via Agoda))

Dear Galina P., We very much appreciate your comments regarding your stay at the Rixos Premium Dubrovnik. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Super staff, great site

TripAdvisor rating 5.0/5

Carlhenk 10/10/2021 TripAdvisor review

The staff of the hotel stand out here, all the people we met were friendly and very helpful. They often go out of their way to assist and make the stay a pleasurable one. Room and facilities were great. Location of the hotel was good as it takes you only a short distance from the old city, but the city is still easily within reach.

Dear Carlhenk, Thank you for taking the time to share your experience on Tripadvisor. We are glad to know that we meet all your expectations during your stay at Rixos Premium hotel. Thank you for complimenting hotel's rooms, facilities, location and our staff. We will continue to do our best and to make all our guests satisficed as you are. We would be happy to welcome you back in the near future. Kind Regards,

Nice hotel but...

TripAdvisor rating 4.0/5

376lucasl 24/09/2021 TripAdvisor review

Room with a stunning view but the staff are not trained to work for a 5-star hotel. The service of pool bar/restaurant was just disaster - rude, unprofessional and even agreesive. Overall a standard hotel without any charm.

Dear Lucas, Thank you for your review. We are very sorry to hear that you have been disappointed with the staff performance, therefore please accept our sincere apology. Our staff is constantly trained on customer service and delivering exceptional service at all times. Your thoughts will be shared with the Management for the future improvements. We hope to have another opportunity to welcome you back in the future. Sincerely,

Guest services at their best

TripAdvisor rating 5.0/5

Jet770604 24/09/2021 TripAdvisor review

I expect superlative accommodation and service in booking a stay at a Rixos property, and I was not disappointed in my experience in Dubrovnik. Indeed, the staff here exceeded my highest expectation. I am delighted to report that this is a hotel/resort that fully understands the needs of a discriminating traveler. They deserve commendation.

Dear Jet770604, Thank you for taking your time to leave us a review. We are glad to know that you have enjoyed your stay with us and we truly appreciate all of your kind compliments. It was a pleasure to have you as a guest and we hope to have another opportunity to welcome you back in the future. Sincerely,

Excellent Hotel

TripAdvisor rating 5.0/5

Peter S 10/09/2021 TripAdvisor review

3 night stay. Excellent sea view rooms. Great location for walking into Dubrovnik Old Town. All staff very friendly and helpful. Breakfast very good with varied choices and good attention to hygiene - gloves provided.

Dear James, Thank you for your high score! We are glad to know that you had a pleasant stay and we hope to have another opportunity to welcome you back. Sincerely,

Excellent service and amazing views

TripAdvisor rating 4.0/5

enniszd 27/08/2021 TripAdvisor review

The hotel has a ton of amenities with gorgeous views of the Adriatic sea. Service was excellent and any issues resolved rapidly. The rooms are basic with good views of the sea. The bed was very comfortable.

Dear enniszd Thank you for your high score! We are glad to know that you had a pleasant stay and we hope to have another opportunity to welcome you back. Sincerely,

Amazing views

TripAdvisor rating 3.0/5

nadinamuma 07/03/2021 TripAdvisor review

The views and amenities of the hotel were incredible. The downfall for us and the biggest one was that reception obviously didnt do our entry cards correct therefore every single day after we would come back from the pool we would be standing at our door in robes dripping wet waiting for new key cards. (Same thing for the entire stay 5 days) my daughter is only four so this was unacceptable.

Dear nadinamuma, Thank you for taking your time to leave us a review. We appreciate your kind compliments about the views and hotel amenities. We are glad that you enjoyed this aspect of the service we provide. However, we are really sorry to know that you have experienced certain inconveniences during your stay and we were unable to permanently resolve the issue from not happening again. Please accept our sincere apologies. We hope that you will give us another opportunity to welcome you back and provide you true Premium experience. Sincerely,

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