Rixos Premium Dubrovnik 5 stars

Customer review rating (ALL Rating) 4.7/5 4,452 reviews

Rixos Premium Dubrovnik - Image 1
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Liechtensteinov put 3, 20000 DUBROVNIK, Croatia

Description

Hotel extras

  • Walking distance to Old Town and its attractions

  • Premium concept and experience

  • Luxury stay and VIP service

  • Located directly on the sea side with views of the Adriatic Sea

  • Awarded Anjana Spa

Our accommodation(s)

Hotel location

Rixos Premium Dubrovnik

Liechtensteinov put 3
20000 DUBROVNIK
Croatia

GPS:42.64568, 18.09043

Telephone
Fax +385 20 200 020

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  4,452 reviews

Customer review rating 1.5/5

Richard P. Couples - Confirmed reviews ALL

We stayed at four different hotels in Croatia to celebrate our 20th wedding anniversary and your hotel was the only one that did not do anything for us. The other hotels, all left a welcome note in the room acknowledging our anniversary and had a chilled bottle of wine or prosecco waiting for us. Arriving at your hotel is amazing, I was really impressed and excited when checking in and walking through the lobby but I was then quite deflated by the corridors and room. The lobby is stunning and the views at the back of the hotel are gorgeous. It was a shame that you then send us down into what felt like the dungeons. The corridors were soulless, the carpet looked dull and the room, although a good size, was dated with lots of scuff marks on the walls and skirting boards, the bath did not look great, lots of water marks around the plug hole and my wife found several hairs on the bathroom/toilet floor. The sound on the TV in the room was not great and we did not have all the channels available, the mini fridge in the room was not cold, which was not a great way to start the last 3 days of our anniversary trip. Room service could be better, there were no hand towels to dry our hands so we had to use the bath towels, the following day after having the room made up, the flannels were taken but not replaced. All members of staff that we interacted with, wether at reception, in the buffet kitchen or the pool-side bar area were fabulous.

Dear Richard P., Thank you for taking the time to share your experience following your recent stay at Rixos Premium Dubrovnik. I appreciate your feedback, as it provides us with valuable insights into our guests' experiences, which we take to heart. I am pleased to hear that you found our lobby and views captivating; our team works diligently to create a welcoming atmosphere. However, I regret that the condition of the corridors and your room did not meet your expectations. We are continuously evaluating our facilities to enhance our guests' experiences, and your comments regarding the decor and cleanliness will contribute to our ongoing assessments. I understand that you were disappointed not to receive a special acknowledgment for your wedding anniversary during your stay. While we strive to provide memorable experiences for all our guests, we do not have a standard policy in place for such gestures. However, I sincerely apologize for any disappointment this caused and appreciate your understanding. Regarding the issues you encountered with the room amenities, including the television sound quality and refrigerator functionality, I assure you that your feedback will be shared with our maintenance team for further review. It is also concerning to hear about the absence of hand towels and the oversight in room service. We aim to uphold high standards in our housekeeping services, and I will ensure that your comments are addressed with our team. Thank you once again for your constructive feedback. We hope to have the opportunity to welcome you back in the future, should you decide to visit Dubrovnik again. Best regards, Ivana

Customer review rating 4.0/5

Natasha W. Families - Confirmed reviews ALL

It was good apart from having to change rooms

Dear Natasha W., Thank you for your positive feedback regarding your recent stay at Rixos Premium Dubrovnik. I appreciate your understanding during the room change process, which is sometimes necessary to ensure our guests receive the highest level of comfort and satisfaction. We are pleased to hear that you enjoyed your overall experience with us, and we hope to welcome you back in the future for an even more seamless visit. Ivana

Customer review rating 4.5/5

Stephen C. Friends - Confirmed reviews ALL

I was disappointed by some of the environment, in the room there were cardboard coasters that had obviously been in the room for a very long time, they looked dated and stained , a small point but for the small cost of replacing them it would have been better. Also it looked like there had been attempts to repaint areas and the paint had splashed on the surrounding areas and hadn't been cleared, looks untidy. I would say however that the rest of the visit was of high standard, the staff were very good , always happy to help, the food was very good so my overall experience was a a good level.

Dear Stephen C., Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed our location and that your overall experience was positive, especially in regard to our dedicated staff and the quality of our food. Your kind words about our team will be shared with them, as they take great pride in providing exceptional service. We appreciate your observations concerning the environmental aspects of your room. While we strive to maintain a high standard of cleanliness and aesthetics, it is clear that we fell short in some areas during your visit. The condition of the coasters and the paintwork you described is certainly not reflective of the standards we aim to uphold. Your feedback is invaluable, as it allows us to address areas that require improvement. Rest assured, we will evaluate the condition of our in-room amenities and the overall presentation to ensure a more polished experience for our guests. We are glad to acknowledge that despite these minor setbacks, you were able to enjoy the majority of your stay with us. Your insights motivate us to enhance our offerings and ensure that every detail contributes positively to our guests' experiences. We hope to welcome you back to Rixos Premium Dubrovnik in the future, allowing us the opportunity to provide you with an even more enjoyable stay. Warm regards, Ivana

Customer review rating 4.0/5

Victor C. Friends - Confirmed reviews ALL

The hotel was pretty much perfect for us. As soon as we arrived, we got greeted by an amazing receptionist. She explained everything toghrouly and answered every question we had. After that we had a run about of the hotel, and i can say that its one of the most stunning looking Hotels I've been in and the view is unbeatable. The rooms were a good sized, with a balcony. Really clean when we arrived. The bed is comfortable and the balcony had a great view with many hours of sun. The bathroom was also pretty nice. The bar in the lobby floor has a good selection of cocktails, beers and sodas. The waiter in that bar was really observant and truly a professional. I thin the only negative I can say is: - The lobby had a really strong smell of perfume, so much that you could get a bit nauseas. - The air conditioning kept on jumping up to 20 degrees, so the nights could get a bit too warm. - The night menu was not available (understandable due to us being their on a low season) - The staff on the restaurant downstairs in the first floor (not lobby section) could have been more attentive. We came to get something to eat and got totally ignored by the waiter, so we went another place. But all in all, it's a great hotel that I would recommend to other without any hesitation. Last thing I would like to mention is that we had a tiny mouse in our room. Probably got in at some point while the balcony door was open, so this I understand is not the hotels faul. But while we're not afraid of mouse's, and just thought it was cute I can see this being a problem for someone else. So this is something the hotel should have a look at☺️

Dear Victor C., Thank you for taking the time to share your detailed feedback regarding your recent stay at Rixos Premium Dubrovnik. We are delighted to hear that you found our hotel stunning and that our team made a positive impression upon your arrival. It is always our goal to provide exceptional service and a warm welcome to our guests, and I am pleased to know that you experienced this firsthand. I appreciate your kind words about the cleanliness and comfort of your room, as well as the breathtaking views from the balcony. It is gratifying to know that you enjoyed the offerings at our lobby bar and found our staff to be professional and observant. We take pride in our service and strive to ensure that our guests have an enjoyable experience. I would like to address the concerns you raised regarding the lobby fragrance and the air conditioning issue. We continually assess our environment to ensure that it is comfortable for all guests, and your feedback regarding the scent will be taken into consideration for future improvements. Regarding the air conditioning, I can understand how a fluctuating temperature could impact your comfort, and we will investigate this matter further. I also acknowledge your experience at the restaurant on the first floor. While it is unfortunate that you felt overlooked, I assure you that your comments will be shared with our team to enhance our service levels moving forward. Lastly, I appreciate your understanding regarding the mouse incident. We take such matters seriously and will ensure that appropriate measures are taken to prevent any future occurrences. Thank you once again for your recommendations and for choosing Rixos Premium Dubrovnik. We hope to welcome you back in the future for another memorable stay. Sincerely, Ivana

Customer review rating 5.0/5

Ruth M. Friends - Confirmed reviews ALL

From the moment we entered, we were looked after by the fantastic staff. The room was beautiful with stunning views over the sea. Breakfast was plentiful and there were so many options. It became our home away from home. I cannot rate this highly enough!

Dear Ruth M., Thank you for your kind words regarding your stay at Rixos Premium Dubrovnik. It is heartening to learn that our staff provided you with exceptional service and that you enjoyed the beautiful views from your room. We take pride in offering a diverse breakfast selection, and we are delighted that it contributed to your overall experience. Your positive feedback is greatly appreciated, and we hope to welcome you back in the future. Ivana

Other web-users rate our hotel

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