Rixos Premium Dubrovnik 5 stars

Customer review rating (ALL Rating) 4.7/5 6,187 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Walking distance to Old Town and its attractions

  • Premium concept and experience

  • Luxury stay and VIP service

  • Located directly on the sea side with views of the Adriatic Sea

  • Awarded Anjana Spa

Our accommodation(s)

Hotel location

Rixos Premium Dubrovnik

Liechtensteinov put 3
20000 DUBROVNIK
Croatia

GPS:42.64568, 18.09043

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  6,187 reviews

TripAdvisor Rating  4.5/5  1,223 reviews

Certificate of excellence 2023

Very nice hotel and very polite staff

TripAdvisor rating 5.0/5

Dragana B TripAdvisor review

The pillows are fluffiest I've ever felt. Evendough hotel is monumental and hughe, it is cosy. I love Sport bar. The terrace and the view is amazing, for laisy days. Hotel staff is very nice and polite.

Dear Draganab696, Thank you for taking time to leave us such a kind feedback. We are pleased to read you were satisfied with the service provided. Your review is very valuable to us and we will share it with our team as it serves us as encouragement to keep doing a good job. It will be our pleasure to welcome you back one more time in the future. Kind regards,

Customer review rating 3.0/5

Georgiana T. Business - Confirmed reviews ALL

1. Rooms were not ready for the big group, even that the hotel was almost empty. 2. Carpets were changed in the rooms during the arrival day of the guests. 3. Conditions of the meeting room extremely poor, bad smell inside (WC and food). Air conditioner and the ventilation system not working properly. 4. The fridge from the meeting room very dirty. 5. The coffee machine very dirty. 6. The bottle opener broken. 7. The floor was dirty due to the conditions works near the meeting room. 8. Constructions work near the meeting room with the drill machine while we are sitting in the room. 9. The contact persons of the hotel not open to receive a feedback, not involved.

Dear Georgiana Valentina T., Thank you for taking the time to tell us about your experience at the Rixos Premium Dubrovnik. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Rixos Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great service

Customer review rating 4.5/5

Yl Couples - Confirmed reviews ALL

Nice room with balcony, great service mostly, just that location is far from old town.

Dear Yi Ling T., We very much appreciate your comments regarding your stay at the Rixos Premium Dubrovnik. It is always a pleasure to receive positive feedback. I will share your comments with our entire team, Karlo as well. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better than previous one. Sincerely,

Fantastic holidays

Customer review rating 5.0/5

Natalia Couples - Confirmed reviews ALL

This was our first experience staying at a Rixos hotel. We only stayed two nights but the hotel was fantastic and the staff very friendly. We were given a better sea view room than we booked. Thank you very much!

Dear Natalia S., We very much appreciate your comments regarding your stay at the Rixos Premium Dubrovnik. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Celebration weekend

TripAdvisor rating 5.0/5

danis139 Couples - TripAdvisor review

We had the great pleasure of staying here for three nights celebrating our 30 th wedding anniversary , when we checked in by Ugur Yeni he was extremely friendly and helpful , and had upgraded our room to a corner suite , which was incredible ,they also gave us a bottle of champagne and the most beautiful and tasty dessert. We also used the extremely well equipped spa with a lovely heated swimming pool , saunas steam room plunge pools igloo room , although i didnt use the gym its very well equipped, The hotel is a great location and a 20 minuet walk into the old town , our only disappointment was the the cable car had closed three days earlier for the winter , which means we will have to come back in the spring ……

Dear denis139, Thank you for taking time to leave us such a kind review. We are pleased to read you had an enjoyable stay with us for such a special occasion. Hope to have another opportunity to welcome you back in the near future. Sincerely,

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Other web-users rate our hotel

  • 1,964 reviews 9.2/10 Location
  • 3,012 reviews 7.9/10 Room
  • 3,586 reviews 8.7/10 Service
  • 8 reviews 7.1/10 WiFi
  • 1,804 reviews 7.7/10 Food
  • 1,514 reviews 9.2/10 Breakfast
  • 942 reviews 6.1/10 Cleanliness
  • 745 reviews 9.2/10 Wellness Area

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