Rixos Premium Dubrovnik 5 stars

Dear Fouad G., Thank you for taking the time to share your feedback regarding your recent stay at Rixos Premium Dubrovnik. I appreciate your candid comments, as they are invaluable in helping us enhance our service and guest experience. I sincerely apologize for the inconveniences you encountered during your visit, particularly the delayed check-in, issues with air conditioning in common areas, and unreliable lifts. We strive to provide a seamless experience for all our guests, and it is regrettable that we fell short of your expectations in these key areas. Your concerns regarding the overall quality of our facilities and services have been duly noted, and I assure you that they will be discussed with the relevant departments. At Rixos Premium Dubrovnik, we aim to offer a premium experience that reflects our commitment to excellence. It is disheartening to learn that your stay did not align with the standards we uphold. We value the trust our guests place in us and take their feedback seriously. I hope you will consider giving us another opportunity in the future to provide you with the quality experience that you rightfully expect from our brand. Kind regards, Ivana

Dear Felicity W., Thank you for taking the time to share your positive experience at Rixos Premium Dubrovnik. We are delighted to hear that you enjoyed our prime location, as well as the cleanliness and comfort of our facilities. It is particularly gratifying to know that our staff made a positive impression on your stay; their dedication to guest service is indeed a highlight of our hotel. We hope to welcome you back in the future. Best regards, Ivana

Dear Lana G., Thank you for sharing your concerns regarding your recent experience at Rixos Premium Dubrovnik. I sincerely apologize that your stay did not meet the high standards we strive to uphold. Your feedback about the air conditioning in the restaurant and the disturbance caused by the cleaning staff is noted. We appreciate your comments as they help us to improve our services for future guests. Best regards, Ivana

Dear Andrew M., Thank you for taking the time to share your detailed feedback regarding your recent stay at Rixos Premium Dubrovnik. We are delighted to hear that you appreciated our prime location, which indeed offers breathtaking views of the Adriatic Sea, as well as our comfortable accommodations and the high-quality breakfast selections. It is gratifying to know that our pool bar service contributed positively to your overall experience, and we will certainly commend our team for their attentiveness and professionalism. We also value the insights you have provided regarding the food and beverage pricing and quality. We understand that the luxury positioning of our hotel may lead to higher prices, and we appreciate your perspective on this matter. Your comments will be taken into consideration as we continually strive to enhance the dining experience for our guests. We are committed to delivering value that aligns with our esteemed reputation, and your feedback serves as a valuable guide in this regard. In reference to the condition of the rooms, we appreciate your observations. As a luxury establishment, we aim to provide a first-class experience, and we recognize the importance of maintaining modern and comfortable accommodations. Your remarks regarding the fittings and overall aesthetics are noted, and we will assess these areas as part of our ongoing maintenance and improvement efforts. We are grateful for your recommendation and look forward to welcoming you back to our hotel in the future. Your satisfaction is paramount, and we hope to provide you with an even more exceptional experience on your next visit. Sincerely, Ivana

Dear Deborah O., Thank you for sharing your experience with us. I sincerely regret to learn that your recent stay did not meet your expectations, particularly concerning the air conditioning issue and the cleanliness of your room. While we strive to ensure all amenities are functioning optimally, I understand how frustrating it can be when that does not happen, and I appreciate your feedback regarding this matter. Your comments about the complimentary meal have been noted, and I assure you that our intention is to enhance our guests' experience, regardless of the meal's style. We do aim to provide value and comfort to all our patrons during their stay. Furthermore, I apologize for the delay in your room cleaning and the oversight regarding the coffee cups. Our housekeeping team typically maintains high standards, and your input will help us ensure that we address any lapses in service. We appreciate your understanding as we strive to improve our operations. Thank you once again for your feedback. We hope you will consider staying with us again in the future, allowing us the opportunity to provide you with a more enjoyable experience. Ivana