ibis Styles Wien Messe Prater

Waiting for the complementary drink for one hour because staff was busy with checking in other guests. Your staff was very friendly but there was no one to serve the guests at the bar area. Management, do your homework! You lost me to the competitor, who knows how to serve loyal customers!

We had an excellent one night stay at the hotel. The complimentary water in the lobby was honestly unreal, so so fresh so ice cool. The bar was ideal for a quick drink before you head out for the evening and the staff were very friendly. The room was very clean with a contemporary open plan design where you could view the TV from the shower or your partners feet in the bed. Our friends stayed in the room next to us, one of them is called the Priomhide because he tells off his other mates when they act up. To summarize, an amazing stay and icy cool fresh water

One of the worst… no… the worst business stay of my career. I sent a box to the hotel under specific instruction of the reception, as result my package was refused by the hotel and completely lost (this was absolutely necessary for my stay in Vienna). I asked clarification to the reception… no answer When arrived I had to wait for 3 hours to get my room (booked and paid in advance) due to a problem with the software… there were just a youg boy at the desk and were not able to solve the matter (anyway he was nice and offered me something to drink while waiting). This may happen… anyway this morning I forgot my airpods in the room and they magically disappeared (i’m sure i left the airpods in the rooms since the tracking says that they are there). Anyway… the airpods seems lost. Now I’m trying to contact the hotel to ask for updates and… i called about 15 times but no one is replying. Is this normal? Nothing went good, it is a shame that a group like ibis is offering such a bad experience to their guests… i will never book again at ibis

Tivemos uma boa estadia, sem quaisquer precalços, no entanto já estivemos em hotéis ibis com pequenos almoços mais diversificados e considerámos o aquecimento do quarto demasiado quente para nós.

Passei 4 noites no hotel, onde ja havia me hospedado anteriormente. Manteve o padrão de atendimento. Quartos limpos, bom wifi e bom chuveiro.