Novotel Wien City 4 estrelas

Dear Guest, Thank you for taking the time to share a review on multiple platforms. We regret that your recent stay did not meet your expectations and that you were not satisfied with the level of service delivered by our team and we apologize for any inconvenience. However, we can assure you that we treat all our guests with the same utmost respect and consideration regardless of their origin and strive to provide each with an excellent standard. We take extreme pride in having a very diverse team with various cultural backgrounds and roots. We will never accept any kind of racism or prejudice. Nevertheless, we will address your critical feedback with the team. We always try our utmost possible to comply with any kind of reasonable request and expectations from our clients and we understand that we have to improve our communication especially in case we are not able to meet any expectations which are beyond our reach. Additionally, we are sorry to hear that you found the rooms to be small and not up to your expectations. While our rooms have been designed to provide a comfortable and modern space for our guests, we have noted your comment for our consideration. Regarding basic amenities, we do have coffee and tea, a work desk, WiFi, a minibar, a safe, a hairdryer, and a flat-screen TV with premium satellite channels in your room for your convenience. Unfortunately, we regret that this did not meet your requirements. We hope that you will give us another opportunity to provide you with a better experience in the future. Best regards, Markus Koller, Cluster General Manager

Dear Guest, Thank you for taking the time to share your experience with us. We are glad to hear that our prime location with convenient proximity to public transport and local areas of interest was ideal for your stay. However, we apologise for any discomfort you experienced regarding the room temperature during the unexpected heatwave. Our air conditioning system is usually activated during the summer months, but we understand that this may have caused some inconvenience during your stay. We appreciate your feedback and will take it into consideration for future improvements. Nonetheless, our hotel aims to provide a comfortable and enjoyable stay for all our guests, so it's great to know that your room and amenities met your expectations. We hope to have the opportunity to welcome you and your family back in the future. Best regards, Markus Koller, Cluster General Manager

Olá Gustavo, agradecemos por compartilhar a sua experiência. Apraz-nos saber que apreciou a estadia connosco, especialmente, da simpatia da nossa equipa. Lamentamos que a variedade de pequeno-almoço não tenha atendido às suas expectativas. Ofereceremos um buffet com diferentes opções de pratos quentes e frios, no entanto, agradecemos o seu feedback e iremos considerá-lo para futuras melhorias. Quanto aos canais de televisão, gostaríamos de informar que temos uma variedade de canais em diferentes idiomas. Na sua próxima visita, teremos todo o prazer em ajudar. Finalizamos, referindo que é com gratidão que recebemos o elogio quanto à nossa distinta localização - próxima do centro e dos principais pontos de interesse. Esperamos recebê-lo novamente em breve. Cordialmente, Markus Koller, Cluster General Manager

Dear Guest, Thank you for taking the time to share your feedback. We are glad to know that you found our central location ideal for your requirements and also appreciate you mentioning our courteous team; we are happy that you were well looked after during your time here. However, we are sorry to hear of the issues you faced with the air conditioning system and that you were disturbed. We do urge our guests to notify us of any concerns during their stay, and we will do our best to find a comfortable solution. Our team would have been happy to provide a quieter room, subject to availability. Furthermore, we understand that our decor may not be to everyone's personal taste and have noted your comments for consideration. We hope that you will allow us the opportunity to welcome you back in future. Best regards, Markus Koller, Cluster General Manager

Dear Guest, Thank you for your feedback. We are delighted that you appreciated our contemporary facilities, however, we are sorry that the room did not meet all your expectations; if informed we would have done our best to find a comfortable solution for you. Furthermore, we regret that the bed didn't meet your requirements and have noted this for consideration. Nevertheless, we are pleased to know that we helped start your day off on the right foot with our tasty breakfast buffet. We hope to welcome you back again. Best wishes, Markus Koller, Cluster General Manager