Hotel Mercure Wien City 4 estrelas

Nota clientes Avis (Classificação ALL) 4.3/5 1.164 comentários

Hotel Mercure Wien City - Image 1
Hotel Mercure Wien City - Image 2
Hotel Mercure Wien City - Image 3
Hotel Mercure Wien City - Image 4

Descrição

Extras do hotel

  • Hotel recentemente renovado

  • Dispensador de vinho inovador num ambiente acolhedor

  • Localização ideal! Apenas a 5 minutos a pé do centro da cidade

  • Garagem de estacionamento do hotel

  • Familiar! Até três hóspedes podem pernoitar em nosso quarto superior.

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Localização do hotel

Hotel Mercure Wien City

Hollandstrasse 3
1020 VIENNA
Áustria

GPS:48.215123, 16.376181

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

No local
  • Estacionamento
  • Aceitam-se animais de estimação
  • Acesso para cadeiras de rodas
  • Wi-Fi
  • Ar condicionado
  • Pequeno-almoço
  • Bar
  • Salas de reunião
  • Propriedade 100% não fumadores

Wine bar

Desfrute de um copo de vinho ou vários petiscos e outras bebidas da nossa área de self-service

Avaliações dos nossos clientes

Avaliações dos nossos clientes

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

Saber mais

Classificação ALL  4.3/5  1.164 comentários

Classificação do TripAdvisor  4.0/5  1.426 comentários

Muito bem localizado

Nota clientes Avis 4.0/5

Georges R. Casais - Comentários confirmados de ALL

Excelentes instalações, localização perfeita. A maioria das atrações vai andando. Só precisei pegar o metrô para ir a shobrumm. O metrô fica pertinho do hotel.

Dear Georges, Thank you for sharing your feedback with us. We're pleased to hear that you found our location to be very convenient and that you enjoyed our excellent facilities. We apologize for any confusion regarding the breakfast inclusion. We strive to provide clear communication and ensure that our guests' expectations are met. We will address this issue with our team to improve our service. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a better experience in the future Sincerely, Magali Kempes Moll Guest Experience Manager

Bem localizado e perto de quase tudo

Nota clientes Avis 4.5/5

Anónimo Casais - Comentários confirmados de ALL

Excelente

Dear Nilo, Thank you for sharing your positive feedback with us! We're thrilled to hear that you found our hotel to be well-located and close to almost all the main touristic attractions and sightseeing. Your kind words are truly appreciated. We hope to have the pleasure of hosting you again in the future. If there's anything specific you enjoyed during your stay or any suggestions you may have for improvement, please feel free to let us know. We strive to provide the best experience for our guests. Thank you for choosing our hotel. Sincerely, Magali Kempes Moll Guest Experience Manager

bem localizado

Nota clientes Avis 4.0/5

Jessica Amigos - Comentários confirmados de ALL

O hotel encontra se a 20 min a pe do centro de Viena. Numa zona super calma e com acesso a transportes públicos. Os quartos são agradáveis e têm bom isolamento de som. O hotel estava em obras na data da minha estadia, o que causou alguns problemas com o espaço do pequeno almoço e recepção, mas mesmo assim foi bastante agradável. funcionários simpáticos.

Dear Jessica, we are very pleased that you have taken the time to evaluate your stay and that we have also found out that you have fully exhausted the advantages regarding the location. The walking distance to the center and to any public transport, among other things the airport bus around the corner, are definitively very advantageous for a visit in Vienna. Your compliments to our team will of course also be shared with all them, we are also very happy about that! Please be sure that we trust in your understanding during the renovation works which is done to enhance your comfort in the future. Lobby, Bar and Reception will have a very modern style and more comfort for our dear guests. We hope to have the pleasure to welcome you back to our hotel very soon! Warmest regards, Magali Kempes Moll Guest Experience Manager

Experiência ruim em hotel de Viena.

Nota Tripadvisor 2.0/5

Mario Ricardo A Romântica - Avaliação com certificação TripAdvisor

Quarto minúsculo, sem armário, nem mesmo um telefone para falar com a recepção. O hotel está em obras. Tudo bem. Mas começar o barulho com furadeiras pouco depois das 8h? Aí já é abusar da compreensão dos clientes. Para um hotel que “ se diz” 4 estrelas, foi uma experiência ruim.

Dear Mario Ricardo, thank you very much for taking the time to share your experience with us! We regret that your experience with our hotel and our service did not meet your expectations; please allow us to express our sincerest apologies for the inconveniences caused. Please be sure that we trust in your understanding during the renovation works which is done to enhance your comfort in the future. We truly hope you will give us the chance to prove that we are indeed better hosts and we would be more than delighted to welcome you as our guest again in the future. Friendly regards, Magali Kempes Moll Guest Experience Manager

Bem Localizado

Nota clientes Avis 2.5/5

Marco A. D. O. Famílias - Comentários confirmados de ALL

Prédio em reforma no térreo, deveria ser obrigatoriamente objeto de informação prévia

Dear Mr. De O., We appreciate your sharing of your experiences, so that we can improve the quality of our service. We regret that your experience with our hotel and our service did not completely meet your expectations; please allow us to express our sincerest apologies. The aim of our team is to make your stay as pleasant as possible, as well as offer the best service and we are therefore very sorry to learn that on this occasion we failed to meet your expectations and would like to apologise for the experiences made and the impression received. As compensation we have credited you 2500 points on your All Member card (courtesy points). I very much hope this gesture is to your satisfaction. Nevertheless, we truly hope you will give us the chance to prove that we are indeed good hosts and we would be more than delighted to welcome you again in the near future. Sincerely, Magali Kempes Moll Guest Experience Manager

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 834 comentários 9.5/10 Localização
  • 986 comentários 6.6/10 Quarto
  • 837 comentários 8.9/10 Serviço
  • 58 comentários 3/10 Internet
  • 537 comentários 8.1/10 Pequeno-almoço
  • 504 comentários 5.8/10 Conforto
  • 390 comentários 7/10 Limpeza
  • 157 comentários 4.6/10 Custo Benefício

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