The Porter House Hotel Sydney - MGallery Collection bintang 5

Catatan tamu Avis (Peringkat ALL) 4.5/5 2.045 ulasan

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Deskripsi

Keistimewaan hotel

  • Perpaduan kekayaan sejarah dan kemodernan yang elegan.

  • Berlokasi di CBD, dekat dari transportasi umum, landmark ikonis, dan perbelanjaan

  • Close to iconic attractions such as the Australian Museum, Hyde Park, Capitol Theatre

  • A modern meeting, event and private dining space

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Lokasi hotel

The Porter House Hotel Sydney - MGallery Collection

203 Castlereagh Street
2000 SYDNEY
Australia

GPS:-33.87435, 151.20891

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Hewan peliharaan tidak diperbolehkan
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

DIXSON & SONS

Dixson & Sons adalah brasserie modern yang menawarkan penjelajahan kuliner menarik. Dipimpin oleh Executive Chef Emrys Jones, Dixson & Sons menghadirkan sentuhan Asia dalam hidangan Prancis klasik serta menu pilihan untuk dinikmati bersama.

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Peringkat ALL  4.5/5  2.045 ulasan

Peringkat TripAdvisor  4.0/5  87 ulasan

Sertifikat keunggulan 2024

Hotel Review

Catatan Tripadvisor 3.0/5

Voyage557394 Ulasan TripAdvisor tersertifikasi

I stayed at the hotel for six nights on a work trip. Although it claims to be a five-star hotel, it doesn’t measure up when compared to other hotels in that category. The location in the central business district is convenient, with shopping and the metro nearby, but it is quite noisy. When I checked in, I specifically asked the front desk if my room would be noisy, and I was assured it would not be. However, I was placed on the second floor, where I could hear everything from the street, as well as my neighbors opening their curtains each morning. If I were running the front desk, I would have attempted to move guests from lower floors to avoid the noise. The biggest issues I encountered were with housekeeping and the front desk staff. My room was never properly cleaned, and when I inquired at the front desk, they simply informed me that they outsource their cleaning services. I had to complain three times. The floors were dirty, they did not pick up any used glasses or replace them with clean ones, and they failed to replace towels or clean the sinks. The rooms are small, and while the beds are comfortable, the sheets felt cold and uncomfortable. Additionally, there were no extra blankets in the room, making the overall experience feel similar to that of an upscale Holiday Inn. The on-site restaurants are quite nice, but the front desk staff did not provide any information about them or other hotel amenities, which made it feel like a guessing game. I would not choose to stay here again.

Dear Voyage557394 Thank you for your detailed feedback on your experience. It is very disappointing to read that the services were not up to our usual standard here. I will be personally working with the team here on our delivery and standards when welcoming and servicing guests during their stay. I appreciate the time you have taken to provide this feedback. Kind regards, Mitchell Turner General Manager The Porter House Hotel Sydney - MGallery

Beautiful Hotel, but Noisy and Lacking Finishing Touches

Catatan Tripadvisor 2.0/5

Deirdre1974 Couples - Ulasan TripAdvisor tersertifikasi

This hotel, which opened at the end of 2022, boasts a beautiful design with a well-thought-out colour scheme and functional layout. However, our experience was disappointing due to noise issues and some missing details that affected our stay. We arrived last night after a 13.5-hour flight. When booking in November, I specifically requested a quiet room, but this request was completely ignored. We were given Room 209, and despite wearing earplugs, we could hardly sleep due to the excessive noise. The receptionist was difficult to understand and didn’t come across as particularly welcoming. This may have been partly due to the loud music near the reception area, which made communication even harder. The room itself was beautifully laid out but lacked some essentials: - There was no bottled water available because they were out of stock—something we've never encountered in all our travels. Water should always be a basic provision. They eventually retrieved some from the bar but mentioned the cost would be charged back to the hotel, which highlighted a disconnect between the hotel and its F&B department. - No tea cups were provided, only saucers. - The bathroom had noticeable hair from the previous guest on both the toilet floor and shower wall, which was disappointing. The biggest issue, however, was the noise from outside. Cars were accelerating loudly throughout the night, making it feel like we were in Istanbul. Having stayed in many major cities, we believe better soundproofing could have mitigated this problem. Overall, while the hotel has great potential, the lack of attention to detail and excessive noise made our stay less enjoyable than expected.

Dear Deirdre1974 Thank you for your comments and detailed feedback on your stay with us. We appreciate your feedback on the overall room and some of the areas mentioned where we could improve. We are glad you enjoyed the design and room and look forward to seeing changes in the highlighted feedback. Kind regards, Mitchell Turner General Manager The Porter House Hotel Sydney - MGallery

Ok for 1 night but not for a longer stay

Catatan Tripadvisor 3.0/5

grwpl Couples - Ulasan TripAdvisor tersertifikasi

Loyalty here for ALL member seems to extend to thanks for your loyalty but that is all you get. Loyalty is a 2 way thing and if you book you expect to receive the listed benefits not a glib “thanks for your loyalty” Room very small with limited space for any luggage, bedside tables tiny and covered in “tech”, in some cases this tech stops you using the welcome USB slots. Tech opens the curtains, operates all the lights in fact almost everything - I can see this being a real issue in future and will require ongoing upgrades and maintenance otherwise it will end up like bathroom speakers in most hotels , ie not functional. Storage space is minimal Almost zero privacy between bedroom and bathroom. Bar closed at 8.45 on a Sunday night!! ALL Drinks vouchers not recognised by bar staff, on checking with reception told we could have any wine, selected 1 wines for around $AUD 19 and then another person came along and said sorry only $13AUD wines. Area is close to the park but immediate area is fairly high rise and heavily shaded.

Dear grwpl Thank you for your feedback and comments on the hotel. We apologise for any miscommunication on the welcome loyalty drinks provided. Our partner Handpicked Wines have recently taken over the hotel bar and they are aware of the redemption process. We will be sure to reiterate this and extend the same courtesy to our Accor Live Limitless members. Thank you also for your feedback on the rooms and we appreciate your feedback to work on making them more guest friendly. Kind regards, Mitchell Turner General Manager The Porter House Hotel Sydney - MGallery

Sophisticated urban boutique hotel in great location

Catatan Tripadvisor 5.0/5

rshoregon Couples - Ulasan TripAdvisor tersertifikasi

We stayed two nights in Sydney in a luxury king room on the 10th floor as the last part of a month vacation. We booked directly with the hotel. We loved the spaciousness of the room, the extremely comfortable bed, great shower, large tv and sitting area. There’s a small table, chair and ottoman. The room room has several high tech features- controls for lights, curtains, can be done from a tablet or wall buttons around the room. The wardrobes include refrigerator, lock box, glassware, coffee and tea. We had a partial park view The hotel is within easy walking distance of several great restaurants, shopping and historic sites / 25 minute walk to the Sydney Opera House. The hotel has a modest gym on the 11th floor and a small pool. The staff is very helpful and nice and contacted us in advance of our stay.

Dear rshoregon Thank you very much for your review and comments on the hotel. We are delighted to read that you enjoyed your room and the stay. Thank you also for recongnising the service of the team. We look forward to welcoming you back soon. Kind regards, Mitchell Turner General Manager The Porter House Hotel Sydney - MGallery

Good hotel, great location

Catatan Tripadvisor 4.0/5

Bruce010 Ulasan TripAdvisor tersertifikasi

Stayed 4 nights mid-week. Fantastic location - across the road from a new metro station and 5-10 mins walk to main shopping, tourist and food locations. Good facilities, helpful staff. Room a decent size, well equipped, clean, quiet, comfy bed. BUT the room door was very difficult, needing a massive push or pull to open. Room also badly needs a second chair. Housekeeping was a bit below standard - cups not washed properly; some consumeables not replaced. Restaurant/bar very chic, but menu quite limited. Very good breakfast options and service.

Dear Bruce010 Thank you for your comments and feedback on the hotel. It is important to receive such feedback to see how we can improve for the future and when it comes to cleanliness we do expect more from our team. I will be addressing this personally. Kind regards, Mitchell Turner General Manager The Porter House Hotel Sydney - MGallery

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 815 ulasan 9.5/10 Lokasi
  • 1.231 ulasan 8.2/10 Kamar
  • 1.193 ulasan 8.3/10 Pelayanan
  • 16 ulasan 7.5/10 Internet
  • 581 ulasan 9.4/10 Suasana
  • 478 ulasan 7.9/10 Kenyamanan
  • 445 ulasan 7.6/10 Fasilitas
  • 392 ulasan 7.3/10 Makanan

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