Pullman Sydney Hyde Park bintang 5

Partial check in early. Found easily. Room not ready (ok as early), came back later, check took 25 minutes - receptionist could not locate me, was not given room upgrade as package stipulated, even though our friends got theirs with the same package. They knew we were together. When I rang to query I was lied to & advised my friend was guest of the day. When I said it was in our package they admitted, yeah it is & your friend was given a better room first but now there’s none left. So I was lied too. Your card system in lifts is appealing & slow to respond. On Saturday we were stuck in the elevator waiting area on level 23 for 25 minutes. I am still waiting for The ice buckets I requested on Saturday, when I queried the delay was told you had functions on, which I am sure you would have had pre- notice of?

It is advertised as a five star hotel and you pay for it but it’s not even close. Our room was old and dated with stains on the bedside table, mould at the top of the bathroom sink and dirt under the tap fittings when you turned them on. Servicing of our room was also under par. Dirty towels etc were removed but not replaced. Tea/ coffee/ sugar not replenished either. Soap, shampoo etc was not replenished and we had to squeeze the dregs out of the ones already used. The beds were made badly and pillows thrown on the bed. When I called the reception desk, the man was abrupt and not very helpful. Our room was also really hot with the air conditioner struggling to keep up. I am sure there are better hotels in this area that are good value for the money you pay. This was not one of them.

Amazing service, food and rooms. Special thanks to Kristen to make our family stay memoriable. Stunning view, rooftop swimming pool, pillow menu, comfortable beds, great location for city visits. Thanks, will visit Pullman Hyde Park again.

I loved staying at the Pullman for seven days. The beds were divine, and the bathroom very well appointed. My room had the most glorious view out over Hyde Park. There were two armchairs and a coffee table (next to the office desk) and I turned one of the chairs to face the park, and it was here I spent a lot of time just watching life go by - when I wasn't working - and this made my Sydney stay very special because it was a proper holiday - a rest - from the hustle and bustle of work. The location of the hotel made going to work events and accessing central Sydney shops very easy, as well as accessing Darlinghurst and Chinatown. Down the road are more parks as well as the Art Gallery of NSW and museums, all walkable from the Pullman's prime location. The lifts were quick and quiet and so even though we were up on the eleventh floor we were quickly in and out of the hotel as needs be. No fussing around. The breakfasts were included in our stay and they were wonderfully delicious and kept us going all day. Even though it was a busy work trip, staying at this hotel made my abiding memory one of restfulness and ease.

Thank you, so much. Your kindness and understanding during our stay was very much appreciated. Your beds were comfy, our coffee machine appreciated, the sauna, spa and pool a welcome relief and our view spectacular. A special shout out to Joesphine, you are a superstar.