Novotel Charleroi Centre

Novotel Charleroi Centre 4 stars

Customer review rating (ALL Rating) 4.4/5 1,023 reviews

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Hotel extras

  • In the city centre

  • Close to motorway

  • Close to shopping mall

  • close to Football Stadium and Basketball Stadium

  • Close to main train station

ALLSAFE approved hotel

Hotel location

Novotel Charleroi Centre

Place Verte 17, Entrance Via Parking Rive Gauche, Boulevard J Tirou 54
6000 CHARLEROI
Belgium

GPS:50.408153, 4.441233

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

GOURMETBAR

GourmetBar is a contemporary restaurant which emphasizes on simple, tasty and origional dishes. Available throughout the day, you will always find something to please your taste. The restaurant will be closed on 24th and 31st December. Snacks stays open.

Our accommodation(s)

Discover the new N room which offers everything you need for a comfortable and convenient stay. Be connected, be inspired and be energized. With the comfort of the Live N Dream bedding, the connection hubs, free WIFI and a luxurious rain shower, who wouldn't feel at ease?

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,023 reviews

TripAdvisor Rating  4.0/5  233 reviews

very disappointed

Customer review rating 0.5/5

Michael K. Couples - Confirmed reviews ALL

On arrival, I couldn't get into the car park despite having reserved a place and had to park elsewhere for 3 hours until a parking space became available. On going to bed at approx 11:20 pm, I found that the Bed sheets hadn't been changed. When I discovered this and complained, The Duty Manager apologised and agreed that this was indeed the case. He went away and returned 5 mins later and gave me a clean set of bedding at 11:30 pm and subsequently told me that he had to return immediately to cover reception. I then had to change the bed and quilt covers myself. I took photos of the bed covers and sheets . I complained the next morning to reception who said this had been noted and I was asked for my email address and told the Hotel Manager would contact me. This was Sunday am at 10am and today , Wednesday , I have still not received any correspondence from the Manager. The breakfast was missing many items and the staff on duty were more busy making up breakfasts in bed for guests rather than refilling the items which had run low or were empty. this is appalling for a 4 star hotel and very disaappointing , I will think twice before staying at a Novotel in future.

Convenient stop over

Customer review rating 2.0/5

H. M. Couples - Confirmed reviews ALL

Beds and pillows really uncomfortable hated bathroom arrangement of bathroom awkward step to get out of shower . No food available not even a sandwich on Sunday night …understood kitchen closed but to have nothing at all !

Amazing

Customer review rating 5.0/5

Alexandra Solo - Confirmed reviews ALL

I loved the hotel. Everything was great! Nice, clean and super modern room, comfortable bed, quiet place, friendly staff, great location.

Dear ALEXANDRA, We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arnaud Front Office Manager

The hotel seemes very good, but...

Customer review rating 0.5/5

Rs Couples - Confirmed reviews ALL

The cleaning was bad. Towels were not camged, the trash cans weas not emptyed. And the worst of all, the toilet dont funktion our last night and day. We called the personal but he refused to give us another room. he will fix it in twenty minutes.... -No one fixed it when we whwere there... We were forced to go in our night clothes the whole way thru corridors, elevator and reception to do our morning toilet. - It was humiliating. -We will never go back to your hotel! - I said that we want the money back for the last day + some goodwill, because the trouble, but he don´t listen to that either.

Very helpful staff

Customer review rating 4.0/5

Raymond S. Couples - Confirmed reviews ALL

Very good

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Other web-users rate our hotel

  • 429 reviews 8.3/10 Location
  • 710 reviews 7.5/10 Room
  • 647 reviews 8.3/10 Service
  • 13 reviews 7.2/10 WiFi
  • 293 reviews 6.4/10 Breakfast
  • 256 reviews 7/10 Cleanliness
  • 192 reviews 9.1/10 Vibe
  • 179 reviews 5.4/10 Food

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