Ibis Budget Bilbao City 1 star

Customer review rating (ALL Rating) 4.3/5 1,258 reviews

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Calle Zankoeta 9, Nº Reg H.BI.01272, 48013 BILBAO, Spain

Description

Hotel extras

  • Free stay for child 2 years old in a superior double room. Crib on request.

  • 100% Non smoking rooms. 24hours reception available , buffet breakfast, free luggage room

  • Paid parking under availability. Pets allowed

  • 5 min to San Mamés Stadium and 20 min to the Guggenheim Museum.

  • 5 minutes to Intermodal bus station, airport connection

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior XL room with 1 double bed

Photo out of - Superior XL room with 1 double bed

Need more space? It's your room! Unique bed for two and extra comfort: armchair, luggage stand, and tea-making facilities. Crib on request. Maximum capacity is two adults and one child up to 2 years old.

Max. number of persons
2
Area
From 16 m² / 172 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Full-length mirror
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Tv Facilities

  • 32'/81 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Ironing board and flat-iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 16 m² / 172 sq ft
  • Bedding 1 x Double bed(s)
See availabilities

The perfect room for a getaway to Bilbao with good company: 2 single beds, minimalist furniture for light travel, TV, three-section bathroom (toilet, shower, sink). Cribs and extra beds are not available.

Max. number of persons
2
Area
From 14 m² / 150 sq ft

Bedding

Single bed(s) x2

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Full-length mirror
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Tv Facilities

  • 32'/81 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Ironing board and flat-iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

For solo travelers seeking a large 1.50 m (4 ft. 9") bed, this minimalist room is ideal for light travel. Three-section private bathroom (toilet, shower, sink). Cribs and extra beds are not available.

Max. number of persons
1
Area
From 12 m² / 129 sq ft

Bedding

Double bed(s) x1

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Full-length mirror
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Tv Facilities

  • 32'/81 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Ironing board and flat-iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Ibis Budget Bilbao City has no limitations for anyone in our adapted room, tailored to your needs. The bathroom has visual/audible alarms in case of need for assistance. There is no crib or rollaway bed.

Max. number of persons
2
Area
From 13 m² / 139 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Flexible showerhead
  • Full-length mirror
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Tv Facilities

  • 32'/81 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Ironing board and flat-iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Looking for a larger, accessible room with two beds adapted for people with reduced mobility? Features grab bars, a shower seat and an emergency pull cord to the reception desk. No cribs or extra beds.

Max. number of persons
2
Area
From 14 m² / 150 sq ft
Accessibility
Accessible room

Bedding

Single bed(s) x2

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Tv Facilities

  • 32'/81 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Ironing board and flat-iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Ibis Budget Bilbao City

Calle Zankoeta 9, Nº Reg H.BI.01272
48013 BILBAO
Spain

GPS:43.2583498, -2.9468672

Telephone
Fax +34 946 46 99 00

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
  • 149 rooms
  • 4 rooms for people with reduced mobility
  • 6 connecting rooms
  • 149 non-smoking rooms
  • 6 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Check In & Check-out facilities

  • Express check-out
  • Late Checkout

Pets

Pets allowed Additional charge

Catering

Breakfast

  • Buffet

Snack and beverage machine

  • Snack and beverage machine Additional charge
  • On site
  • Indoor parking
  • Private
  • 12 parking spaces
  • Max Limited Height: 2.2 m / 7.21 ft

  • Parking pricing: 20 EUR 20 EUR Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Intercom
  • Stairs

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Extinguisher
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking

Breakfast

Photo out of - Breakfast

Enjoy our breakfast buffet from 6am to 10:30am, and until 11am on weekends. Start your day with renewed energy!

Buffet

Services

  • Continental
  • Cold breakfast

Enjoy our breakfast buffet from 6am to 10:30am, and until 11am on weekends. Start your day with renewed energy!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,258 reviews

Customer review rating 5.0/5

Fabricio S. R. Couples - Confirmed reviews ALL

Hi Fabricio, Thanks for your kind words! We're thrilled to hear that you found your stay comfortable and everything was to your satisfaction. We hope to welcome you back soon for another great experience! Best regards, ibis budget Bilbao City

Customer review rating 3.5/5

Terrence R. S. S. Couples - Confirmed reviews ALL

Hi Terrence, Thanks for your feedback! I’m glad you found our location convenient. I’m sorry to hear that the room size didn’t meet your expectations. Our rooms are designed for essential comfort, but for more space next time, consider booking a superior room provided that they have a little bit more space to enjoy inside. Best regards, ibis budget Bilbao City

Customer review rating 5.0/5

Alberto R. R. Business - Confirmed reviews ALL

Hola Alberto, ¡Gracias por tu comentario! Nos alegra saber que tu experiencia fue positiva. Si tienes alguna sugerencia o algo más que te gustaría compartir, no dudes en decírnoslo. Estamos aquí para ayudarte. ¡Hasta pronto! ibis budget Bilbao City

Customer review rating 5.0/5

Louise M. Couples - Confirmed reviews ALL

Hi Louise, Thanks so much for your kind words! We’re thrilled to hear you had a great stay with us. We hope to welcome you back soon for another wonderful experience! Best regards, ibis budget Bilbao City

Customer review rating 4.0/5

Thomas M. Friends - Confirmed reviews ALL

Hi Thomas, Thanks for your feedback! We're glad to hear you enjoyed your stay. We appreciate your comments about the breakfast coffee. Coffee is, though, served both caffeinated and decaffeinated, along with other varieties such as capuccino, chocolate, milk chocolate and such. Thank you, again, for your valuable input as it helps us improve. Goodbye, and we hope to see you again at ibis budget Bilbao City!

Hi Fabricio, Thanks for your kind words! We're thrilled to hear that you found your stay comfortable and everything was to your satisfaction. We hope to welcome you back soon for another great experience! Best regards, ibis budget Bilbao City

Customer review rating 3.5/5

Terrence R. S. S. Couples - Confirmed reviews ALL

The room was to small for two people

Hi Terrence, Thanks for your feedback! I’m glad you found our location convenient. I’m sorry to hear that the room size didn’t meet your expectations. Our rooms are designed for essential comfort, but for more space next time, consider booking a superior room provided that they have a little bit more space to enjoy inside. Best regards, ibis budget Bilbao City

Customer review rating 5.0/5

Alberto R. R. Business - Confirmed reviews ALL

ok

Hola Alberto, ¡Gracias por tu comentario! Nos alegra saber que tu experiencia fue positiva. Si tienes alguna sugerencia o algo más que te gustaría compartir, no dudes en decírnoslo. Estamos aquí para ayudarte. ¡Hasta pronto! ibis budget Bilbao City

Customer review rating 5.0/5

Louise M. Couples - Confirmed reviews ALL

Great stay

Hi Louise, Thanks so much for your kind words! We’re thrilled to hear you had a great stay with us. We hope to welcome you back soon for another wonderful experience! Best regards, ibis budget Bilbao City

Customer review rating 4.0/5

Thomas M. Friends - Confirmed reviews ALL

All good apart from your breakfast coffee. Do you serve decaf to everyone? It certainly tastes like it.

Hi Thomas, Thanks for your feedback! We're glad to hear you enjoyed your stay. We appreciate your comments about the breakfast coffee. Coffee is, though, served both caffeinated and decaffeinated, along with other varieties such as capuccino, chocolate, milk chocolate and such. Thank you, again, for your valuable input as it helps us improve. Goodbye, and we hope to see you again at ibis budget Bilbao City!

Customer review rating 5.0/5

Barbara M. Solo - Confirmed reviews ALL

Very pleasant and helpful staff. A nice breakfast. Very friendly to me and my dog

Hi Barbara, Thanks so much for your lovely feedback! We’re thrilled to hear you enjoyed your stay and found our team friendly and helpful. It’s always a pleasure to welcome dogs as well! We hope to see you and your furry friend again soon. Best regards, ibis budget Bilbao City

Customer review rating 5.0/5

Catalin A. I. Business - Confirmed reviews ALL

Ralu for Front Desk was really helpful.

Hello Catalin, Thank you so much for your kind words! We’re thrilled to hear that our location suited your needs and that Ralu was able to assist you. Our team is always here to help make your stay enjoyable. Take care, and we hope to see you again soon! Best regards, ibis budget Bilbao City

Customer review rating 2.0/5

Selma O. Solo - Confirmed reviews ALL

hairs are everywhere in the room, lots of hair on the floor, a few hair on the towels... my room was not clean enough..

Hi Selma, I am genuinely sorry to hear about your experience with cleanliness during your stay. We and our housekeeping team take pride in the cleanliness of our rooms as we take adhering to our standards in this regard very seriously. For future stays, let us know about this issue during your stay so that we can resolve it straight away. This is not a typical situation. In fact, cleanliness is one of our strong points. Even so, we are humans and we can make mistakes without any bad intention. Nevertheless, we take notes on your comments in order to keep the good job in the future as we also try to ensure that our guests feel like home at all times. Thank you, again, for your feedback! Best regards, ibis budget Bilbao City

Customer review rating 4.0/5

Frederick W. Solo - Confirmed reviews ALL

As always Ibis was an excellent hotel. Very clean and all the usual facilities were very good. The only blemish was on leaving I had left luggage which I wanted to retrieve. On reception one staff member was checking a couple in, the other was working on his computer. He tersely advised me to wait. Time was ticking by & I reluctantly approached the man again & he retrieved my luggage- I think if you are on reception then maybe " with you in a minute may suffice" but you can't keep people waiting unless you put up a sign denoting that desk was closed. Also when I went to retrieve my luggage he asked me which was my bag - when I pointed it out he was disbelieving. I showed him the picture of my tag and he retrieved my luggage but he still looked unconvinced.

Hi Frederick, Thanks for taking the time to share your experience! We’re thrilled to hear that you found our hotel to be clean and that you enjoyed our facilities. It’s fantastic to know that we’ve upheld our usual standards for you. I’m sorry to hear about the mix-up at reception when you were trying to retrieve your luggage. Your feedback is important, and I understand how frustrating it can be to wait when you're in a hurry. We’ll definitely look into how we can improve communication at the reception desk to ensure our guests feel acknowledged right away. I appreciate your understanding and patience during that moment. Thanks again for your kind words and for bringing this to our attention. We hope to welcome you back soon! Best regards, ibis budget Bilbao City

Customer review rating 4.0/5

Alan L. Solo - Confirmed reviews ALL

A comfortable stay in a good location close to main transport interchange and tram stops. Breakfast area can become a little crowded when busy and the large heavy stools which are difficult to manoeuvre do not help in maximising use of the space

Hi Alan, Thanks for your feedback! We’re thrilled to hear you had a comfortable stay and enjoyed our great location. We appreciate your comments about the breakfast area and will keep them in mind as we strive to improve the experience for all our guests. Goodbye and take care, Ibis budget Bilbao City

Customer review rating 4.0/5

Heath J. Solo - Confirmed reviews ALL

Only stayed the one night but was ideally located for what I wanted.

Dear Heath, Thanks for the wonderful feedback! We’re thrilled to hear you enjoyed your stay and found our breakfast to your liking. Our location is indeed a great asset for exploring the area. We hope to welcome you back for another visit soon! Best regards, ibis budget Bilbao City

Customer review rating 4.5/5

Andrew R. W. Couples - Confirmed reviews ALL

It was a one night stay in this budget hotel. It was clean, tidy and friendly establishment. No thrills, but no expectation of them.

Dear Andrew, Thank you so much for your kind words! We're thrilled to hear you had a great stay and appreciated our cleanliness and friendly atmosphere. We aim to provide a comfortable experience for all our guests. Safe travels and we hope to see you again soon! Best regards, Ibis budget Bilbao City

Customer review rating 5.0/5

Karen P. Solo - Confirmed reviews ALL

This is a comfortable budget option, close to the bus station and with all the amenities you need. Ideal for a short stay in Bilbao

Hi Karen, Thanks so much for your kind words! We're thrilled to hear you found us comfortable and well-located for your short stay. It’s great to know that our amenities met your needs. We hope to welcome you back soon! Best regards, ibis budget Bilbao City

Customer review rating 4.0/5

Alexander O. Solo - Confirmed reviews ALL

The staffs were extremely friendly and helpful.

Hi Alexander, Thanks so much for your kind words! We're thrilled to hear that our team made your stay enjoyable. We always strive to provide friendly service to all our guests. Looking forward to welcoming you back! Best regards, ibis budget Bilbao City

Customer review rating 0.5/5

Uxue A. A. Couples - Confirmed reviews ALL

Overall experience was bad. When we arrived we were asked if we were going for the town festival and we confirmed that not. Anyway, they allocated us on the ground floor room 010 and all night we heard the festival, the receptionist and the workers speaking in from of our room. Super uncomfortable and we did not sleep at all.

Hola Uxue, Lamentamos que tu experiencia no haya sido la esperada. Entendemos lo molesto que puede ser el ruido, especialmente en una ubicación céntrica durante un festival. En cuanto a nuestro equipo, sentimos enormemente las molestias ocasionadas. Siempre intentamos que nuestros clientes se sientan como en casa, Vamos a estar siempre encantados de asistir en todas las necesidades que puedan tener con la mejor actitud que podamos presentar. Agradecemos tus comentarios, ya que nos ayudan a mejorar y a considerar mejor la asignación de habitaciones en el futuro. Esperamos que nos des otra oportunidad para ofrecerte una estancia más tranquila y satisfactoria. Un saludo, ibis budget Bilbao City

Customer review rating 3.5/5

Frederic H. J. M. Couples - Confirmed reviews ALL

Two adults and a dog accommodated at reasonable cost near the city centre. Check - in was easy and staff were informative. Clean room and facilities. Unable to offer us parking but they stored our bikes, which was helpful. Missed having a kettle (surely this is possible even in a cheap room??), having a noisy air con which limited sleep and toilet doors that don’t offer sound proofing meant the stay wasn’t ideal.

Hi Frederic, Thanks for sharing your thoughts with us! We're happy to hear you found our location convenient and appreciated the cleanliness and helpfulness of our staff. I’m sorry to learn that some aspects of your stay didn’t meet your expectations, especially regarding the air conditioning and soundproofing. We understand that these can impact your comfort. As for the kettle, you can always ask for one as well as other amenities such as toothbrushes, razors, combs and more at the front desk. We focus on creating a streamlined experience in our rooms and appreciate your feedback. We hope to welcome you again soon! Best regards, ibis budget Bilbao City

Customer review rating 5.0/5

Claire O. Friends - Confirmed reviews ALL

very comfortable super clean and well located near the bus station.

Hi Claire O., Thank you so much for your wonderful feedback! We’re thrilled to hear you found our hotel clean, comfortable, and ideally located near the bus station. Your satisfaction means the world to us, and we hope to welcome you back soon! Best regards, ibis budget Bilbao City

Customer review rating 3.0/5

Shikha S. Friends - Confirmed reviews ALL

Small rooms No space for storage Twin beds but no space to separate the beds, Poop on the spare toilet paper. A pillow randomly appeared in the room in the corner after we returned at the end of the day. Reception staff was helpful.

Dear Shikha, Thanks for your feedback. I'm sorry to hear the room size and storage didn't meet your expectations. Our rooms are designed to be functional for short stays, but I understand it may not suit everyone. I'm glad you found our reception staff helpful! Best wishes, ibis budget Bilbao City

Customer review rating 4.0/5

Hui Y. F. Solo - Confirmed reviews ALL

I love that the hotel is well located. However, I did check in online and received an confirmation email, so I don't know why I had to go through the whole process again at the reception by filling a form and showing my passport. This didn't happen to me when I checked-in another two ibis hotels.

Hi Hui Y. F., Thanks for your feedback! We're thrilled to hear you loved our location. We strive to provide a seamless check-in experience, but sometimes local regulations require us to confirm details at reception, including identification. We appreciate your understanding and hope it won't deter you from staying with us again. Take care, ibis budget Bilbao City

Customer review rating 4.5/5

Joao P. A. L. Families - Confirmed reviews ALL

Boa

Olá João P., Muito obrigado pela sua avaliação! Ficamos felizes em saber que você teve uma boa estadia. Se precisar de algo na próxima vez, estamos aqui para ajudar! Atenciosamente, ibis budget Bilbao City

Other web-users rate our hotel

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  • 1,320 reviews 4.2/10 Comfort
  • 709 reviews 7.2/10 Breakfast
  • 644 reviews 9/10 Cleanliness
  • 489 reviews 5.4/10 Value

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