Mercure Hotel Duesseldorf Sued 4 gwiazdki

Ocena klientów (Ocena ALL) 3.4/5 Liczba opinii: 36

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Opis

O hotelu

Hotel Mercure Düsseldorf Süd to idealne miejsce dla gości podróżujących w interesach, na których czeka aż 9 sal konferencyjnych na maks. 300 osób. To także świetna baza dla urlopowiczów planujących wycieczki po okolicy.

Nasze pokoje

Lokalizacja hotelu

Mercure Hotel Duesseldorf Sued

Am Schönenkamp 9
40599 DÜSSELDORF
Niemcy

Pozycja GPS:51.189465, 6.86391

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Zwierzęta mile widziane
  • Restauracja
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

Radschläger

Our restaurant serves up delightful regional and international cuisine for you to sample, as well as attractive lunch ideas from Monday to Saturday. In fine weather, why not try the terrace with its barbecue options and enjoyable social events.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  3.4/5  Liczba opinii: 36

Ocena TripAdvisor  3.5/5  Liczba opinii: 336

Very bad

Ocena na stronie TripAdvisor 1.0/5

Curious42032478420 Opinia zatwierdzona w TripAdvisor

The worst hotel and staff, I would never stay there again, bad in every way, noise from the cars, if you facing the road , damp on walls, unhelpful reception staff, nothing to do round the hotel, I wouldn't recommend this hotel just check the rest of the reviews, I wish I did before I booked

Dear Guest, Thank you for this review about your recent stay. We're sorry to hear that your experience did not meet your expectations. We take pride in our hotel's cleanliness and our elevated hygiene & prevention measures, which include the ALLSAFE label standards. It's also disappointing to hear about your perception of our staff, as we usually receive compliments on our service. We are surprised to hear about the noise issue, given our double-glazed windows and the availability of quieter rooms upon request. Regarding the location, many guests appreciate our proximity to various attractions and the ease of access to public transport and motorway junctions. While we understand that every guest has unique preferences and expectations, we strive to provide the best possible service and amenities. We hope we can welcome you back in the future. Kind regards, Tim Bergmann, General Manager

Need to be refurbished

Ocena na stronie TripAdvisor 3.0/5

Davidcau Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Is that a Mercure Hotel ? No, this is not reflected the standard . Feeling is not so warm, humidity in the room… The ventilation not working … Hotel kindly make the parking for free in compensation. A lot to do here to join the standing. Make your choice but I will not recommend this place for 2 person but just for a business trip saver

Dear David, Thank you for taking the time to share your review. We're pleased to hear that you appreciated the complimentary parking provided during your stay. We regret to hear about your concerns regarding room conditions and the ventilation system. Our hotel strives to maintain the highest standards of comfort and service, and we apologize if we fell short in this instance. Please rest assured that we are committed to providing excellent accommodations and service to all our guests. We hope to have the pleasure of welcoming you back. Best regards, Tim Bergmann, General Manager

Pleasant hotel in a quiet industrial neighborhood.

Ocena na stronie TripAdvisor 4.0/5

QWTeo Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Pros: Price: Hotel provided decent value for the price paid. Staff: Reception and restaurant staff were very friendly and provided good service. One of the breakfast staff even bothered to introduce the breakfast area to me. Room: A small piece of chocolate was placed on each pillow upon check in, a pleasant surprise. Cons: Area: Quiet neighborhood with few to little eateries within walking distance but this is probably because it is located to serve the industrial neighborhood. Room: The air-conditioning was not working (apparently for the whole building as mentioned by the reception). The room amenities were not replenished on my 2nd day (i.e. tea and coffee bags). Hotel Premises: There was only 1 lift available for the whole hotel (highest being 4th floor) and a refurbishment is definitely recommended. Signs of ageing seen everywhere.

Worst Mercure ever

Ocena na stronie TripAdvisor 1.0/5

Jérome V Couples - Opinia zatwierdzona w TripAdvisor

Not recommend. Very old Mercure faling apart. Bad service. Poor English. We wanted just the keys at 14.40 because we had an appointment at 15.00. They would not give us any room...while at 9.00 the cleaning lady knocked at our room. So don't tell us we can't have one 20 min before. Parking is 25 euros which is ridiculous for a place outside the city. Finally they wanted us to pay 40 euros extra while my reservation clearly showed that I fully paid. It took 3 people to clear this. Do not go there. Worst mercure I have ever been

DISASTER IN A MERCURE

Ocena na stronie TripAdvisor 1.0/5

hbturan Rodziny - Opinia zatwierdzona w TripAdvisor

We have been received by the only staff in duty at reception who do not speak English. We have been assigned two rooms at 30 degrees C inside and with the Air conditioner Out of order in both rooms. We have arrived at 4h00 pm and asked the housekeeper to put the A/C on. After 1 hour still no cooling and error message on the control unit. We complained to the reception staff who told us no access to technical staff. We reminded him that hotel is described as having air conditioner and asked him TO CHANGE THE ROOMS. He assigned finally two rooms in two different FLOORS whereas it was a mandatory request from our end to have two nearby rooms and DEFINITELY AT THE SAME FLOOR.Because of my handicapped autistic daughter. We have an EU valide Handicapped Parking card and despite the bad adventure with AC in the rooms, reception refused to offer us parking with free of charge. THIS HOTEL SHOULD NOT BEAR THE MARK OF MERCURE ! VERY BAD EXPERIENCE. CONTACT ME AT hb.turan@gmail.com the situation is real serious

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 118 Liczba opinii 6.9/10 Lokalizacja
  • 400 Liczba opinii 4.8/10 Pokój
  • 250 Liczba opinii 7.2/10 Obsługa
  • 27 Liczba opinii 3/10 Internet
  • 240 Liczba opinii 2.7/10 Czystość
  • 169 Liczba opinii 4.4/10 Komfort
  • 139 Liczba opinii 8/10 Śniadanie
  • 129 Liczba opinii 1.2/10 Udogodnienia

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