Mercure Hotel Duesseldorf Zentrum 3 gwiazdki

Ocena klientów (Ocena ALL) 4.4/5 Liczba opinii: 408

Gwarancja
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Mercure Hotel Duesseldorf Zentrum - Image 1
Mercure Hotel Duesseldorf Zentrum - Image 2
Mercure Hotel Duesseldorf Zentrum - Image 3
Mercure Hotel Duesseldorf Zentrum - Image 4
Roßstraße 61, 40476 DUESSELDORF, Niemcy

Opis

O hotelu

  • Idealne połączenie z lotniskiem Dusseldorf (DUS)

  • Dogodne połączenie z PSD Bank Dome Dusseldorf

  • Nieopodal centrum kongresowego, Merkur Arena i Forty Four

  • Dwie stacje ładowania samochodów elektrycznych

  • Przyjazny zespół, oferujący indywidualną obsługę

Nasze pokoje

Lokalizacja hotelu

Mercure Hotel Duesseldorf Zentrum

Roßstraße 61
40476 DUESSELDORF
Niemcy

Pozycja GPS:51.245745, 6.779938

Telefon
Faks +49 211 9485377

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Zwierzęta mile widziane
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Całkowity zakaz palenia na terenie całego obiektu

BAR

Wieczorem skuś się na kieliszek wina z oferty Mercure w hotelowym barze w przyjaznej atmosferze.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.4/5  Liczba opinii: 408

Ocena TripAdvisor  3.8/5  Liczba opinii: 121

Needs better cleaning

Ocena na stronie TripAdvisor 4.0/5

ceren425 Couples - Opinia zatwierdzona w TripAdvisor

One staff for reception is not sufficient Cleaning is too bad I think it is outsourced and low quality

Dear Ceren425, thank you for taking the time to share your feedback. We sincerely apologize for the challenges you faced during your stay. Your concerns regarding the staffing at reception and the cleaning quality are very important to us. We understand that having only one staff member at reception can lead to delays and a less smooth experience for our guests. We are currently reviewing our staffing levels to ensure a more efficient and welcoming service at all times. Regarding the cleaning, we deeply regret that it did not meet your expectations. While we do use professional cleaning services, we are taking immediate steps to address this issue and improve the quality and attention to detail. Your feedback is invaluable, as it helps us identify areas where we can improve. We hope to have the opportunity to welcome you back in the future and provide a much better experience. Best regards Jens Müller assistant to General Manager

MERCURE HOTEL DUSSELDORF ZENTRUM is a nice 3star hotel with good value for money

Ocena na stronie TripAdvisor 4.0/5

Κωνσταντίνος Δ Opinia zatwierdzona w TripAdvisor

Mercure Hotel Dusseldorf Zentrum is a 3star hotel not very far from Dusseldorf Hauptbahnhof (main rail road station) and also from the center of the Old Town (Altstadt) but you have to take the public transportation means (Bus or Metro). The room was clean and safe. The bar has charged reasonable prices. The breakfast seemed to me basic (although I did not have taken it).Convenient to be reached from Dusseldorf Hbf (main train station) with Bus 721 and 722 with a stop just outside the hotel. Also the U-bahn (Underground or Metro) is not far from the hotel. I found very convenient the fact that the Bus 721 which stops outside the hotel brings you directly to the Airport. In general I was satisfied with my stay at he Mercure Hotel Dusseldorf Zentrum and I suggest it, because of the very good service, the good value for money and the very good public transportation connections towards the city center and the airport.

Dear Konstantinosd965, thank you for taking the time to share your detailed feedback about your recent stay at Mercure Hotel Düsseldorf Zentrum. We are delighted to hear that you found the hotel’s location convenient and appreciated the easy access to public transportation, especially the direct bus connection to the airport. It’s wonderful to know that you felt safe and comfortable in your room and found our bar prices reasonable. Your comments about the breakfast are duly noted, and we would love for you to try it on your next visit so we can exceed your expectations. Your kind words about the good service and value for money mean a lot to us. We strive to provide an enjoyable and seamless experience for all our guests, and it’s rewarding to know that you were satisfied with your stay. Thank you once again for recommending us, and we look forward to welcoming you back to Düsseldorf soon! Warm regards Jens Müller assistant to General Manager

Cleaning Needs Improvement

Ocena na stronie TripAdvisor 3.0/5

Voyageerr Couples - Opinia zatwierdzona w TripAdvisor

Cleaning shall be improved, my sheet and the mastress was dirty, I informed reception, put the card yo change sheet but until my 2nd last day nothing changed! Luckily I met Ms Nastaran at the reception she seriously took care of problem and finally I could sleep with clean sheet, Cleaning is very low quality, corridors need fresh air, at the breakfast finished items shall be refilled and Reception staff is not enough only one person and check out was not nice and the lady told she is only one person she can not know everyting in an aggressive manner not Mercure quality. Reception needs attentive personnel like Ms Nastaran she is attentive and helpful and reception needs 2 personnel for quality service

Dear Voyageerr, thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay, particularly regarding the cleanliness of your room and the service at reception. This does not meet the high standards we strive to maintain at Mercure, and we are addressing these issues with our team immediately. We are grateful that Ms. Nastaran could assist you and turn around your experience. Your comments about the staffing levels at reception, breakfast service, and the need for improved cleanliness in both the rooms and corridors are being taken very seriously. We are working to ensure that these issues are resolved promptly to provide a more comfortable and pleasant stay for all our guests. Once again, we apologize for not meeting your expectations and thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with the quality service you deserve. Best regards Jens Müller assistant to General Manager

Friendly staff en quiet hotel

Ocena na stronie TripAdvisor 4.0/5

Iris v Couples - Opinia zatwierdzona w TripAdvisor

We stayed 1 night for the Dusseldorf christmas markets. It is about a 20-25 minute walk from the hotel to the center/alt stad but there are also buses going. Parking was free in the street across from the hotel. Staff was very friendly, especially the man at night who was really enjoying talking to guests. Room was okay, but basic. Our bed had a pit in the mattress which did not sleep very nice, but overall we had a good stay

Dear Iris, Thank you for your kind review! We're glad to hear you had a good stay and enjoyed the friendly staff, especially the man at night. We appreciate your feedback regarding the bed, and we're sorry to hear that it wasn't as comfortable as it should have been. We'll certainly look into this issue to ensure a better experience for future guests. We're also happy you found the location convenient and enjoyed the free parking. We hope to welcome you back soon!

Perfect Location

Ocena na stronie TripAdvisor 4.0/5

Archer_011 Opinia zatwierdzona w TripAdvisor

Chose this hotel as it has a bus stop right over the road from the airport as well as tram stops five minutes walk away that take you to the central shopping area, station and river. Its a nice small boutique hotel in a great location with extremely helpful and pleasant staff. The rooms are on the small side but are clean. There was a little noise at the back of the hotel but this was brief and didn't intefere with our sleep. Although we didn't have breakfast there it was available along with several other options to eat close by. Coffee or tea was available all day. It also had a small but nice seating area near reception and a bar. I would stay here again.

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 241 Liczba opinii 8.1/10 Lokalizacja
  • 377 Liczba opinii 7.2/10 Pokój
  • 304 Liczba opinii 9.1/10 Obsługa
  • 217 Liczba opinii 9/10 Śniadanie
  • 181 Liczba opinii 7.9/10 Czystość
  • 70 Liczba opinii 7.9/10 Klimat

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