Hotel Ibis Paris Gare de l'Est 10ème 3 estrelas

We were going to originally stay one night in Paris but then decided to add another night. If I had a grip it would be that photos of reception were shared over 2 hotels in the same street. But the rooms were very clean and reception were also very helpful

Arrived around 20:00h and already by the check-in the experience was not good. The reservation for the 3 rooms were prepaid and normally by other Ibis everything is already prepared. This time it wasn't and even worse, I didn't receive the drink voucher, benefit for Le Club members (silver+). When I asked for it presenting my card, the guy at the reception informed us that he normally receives from his superior a remark and for our case/reservation, there wasn't this information and he could't do anything about it, it doesn't matter if I had the benefit or not. I should speak with someone else in the next morning. The room was relative small, acceptable for Paris, and the shower was not good, it was unable to hold the temperature and it was a mix of cold/hot water. Cleanliness could be improved and breakfast was ok for the price. Another positive aspect are the automatic curtains. I'm not willing to stay there anymore due to the bad service experience I had.

We stayed here because it was close to Gare de L'est where we arrived and left from Paris. We've stayed at other Ibis hotels in Europe and had great breakfasts. Here the breakfast room was a disaster. The coffee machine was filthy dirty, one morning there was no cutlery( we actually saw another guest take the spoon out of the jam jar to stir her coffee with put it in her mouth, then put it back in the jam jar), other mornings there may be 3-4 pieces of cutlery. The breakfast selections were always picked over with only a couple of each item available and much of what was there was old and stale. We know the same toaster bread was put out 3 days in a row(it was so dry and curled up it was inedible). The jam jars were mostly always empty. One day we did see the breakfast attendant replace them but he took the dirty, sticky spoons out of the empty jars and put them straight into the new jars. There was some dirty looking paper bags with dried fruit and seed assortments in them in the 5 days we were there the seed bag had no more than 2 teaspoons of seeds in the bottom (god only knows how long they'd been there for). We took the safest option each morning (a cup of tea and a croissant). Definitely no health and safety checks at this hotel.

The hotel is well located in a quiet side street near the Gare de l Est, surrounded by by numerous bars and restaurants. The room I stayed in was surprisingly large for Parisian standards. Metro and buses are available within 100 meters.

Friendly staff. Breakfast good, Bad smell of drains in bathroom - cured with a spray of perfume! The lift stalled between floors and barely large enough for 2 people minus luggage. I thought I had booked the hotel across the road, which I had stayed in last year which was very good. It was difficult to tell when booking on line. It could do with a make over.

Size of the room was good, the receptionist was a wonderful lady however with no fridge or kettle you couldn't settle into your room. Taps were broken & curtains allowed lots of light into the room at night.

This hotel is located across from Gare de l'Est and in easy walking distance of the Gate de Nord. There are a number of Metro and RER lines, which will allow quick and easy movement around the city. There are numerous restaurants around the hotel.