The Retreat Palm Dubai - MGallery by Sofitel

The Retreat Palm Dubai - MGallery by Sofitel 5 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.4/5 1.103 görüş

ALLSAFE onaylı otel

The Retreat Palm Dubai - MGallery by Sofitel
Bir haritada görmek

Açıklama

Otel ekstraları

  • Nahheel Mall, Aquaventure su parkı ve The Pointe'ye yakın

  • Her Şey Dahil Wellness Tesisleri

  • 360 derece wellness programları ve paketleri

  • Vegan ve paleo dostu yemekler dahil sağlıklı yiyecek ve içecek seçenekleri

  • Günlük wellness ve fitness etkinlikleri

Konaklama olanaklarımız

Otelin konumu

The Retreat Palm Dubai - MGallery by Sofitel

Palm Jumeirah, The Palm Jumeirah, PO Box 118237
Dubai
Birleşik Arap Emirlikleri

Faks: +971 4 394 4785

  • Uçakla

    DUBAI INTL 40km / 24,85 mil mesafede - Servis aracı ödeme

GPS:25.139515, 55.142383

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Özetle
Otel içi
  • Yüzme havuzu
  • Araba parkı
  • Servis aracı
  • Restoran
  • Sağlık merkezi
  • Klima
  • Wi-Fi
  • Kahvaltı
  • Toplantı odaları

The Retreat Palm Dubai - MGallery by Sofitel
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Daha fazla bilgi edinin

ALL Puanlama  4.4/5  1.103 görüş

TripAdvisor Derecesi  4.5/5  3.059 görüş

2022 mükemmeliyet sertifikası

Not same quality level as other M Gallery of the ACCOR group

Tripadvisor puanı 3.0/5

zorglan Aileler - TripAdvisor onaylı yorum

Lot of problem during check-in. no enough beach loungers. Price / Quality of service ratio is really poor. Do not know if it is same issue in other hotel in Dubai. I usually used Accor hotels and never have this issues previously

Dear Zorglan, Thank you for taking the time to tell us about your recent experience at The Retreat Palm Dubai MGallery by Sofitel. I regret that your experience did not meet your expectations; please allow me to express my sincerest apologies. Naturally, it is always a concern when our guests leave the hotel dissatisfied, particularly as we pride ourselves in providing our guests with a high level of customer service and attention to details. It would seem that your experience fell far short of the service standards we aim to provide and assure you that we will try to improve the aspects that you have highlighted because we care about our guests’ satisfaction. We would love to welcome you again in the future to show you that we have improved our services. Yours sincerely, Samir Arora General Manager

Nice property, but fantastic quality service

Tripadvisor puanı 5.0/5

890touatic TripAdvisor onaylı yorum

This was our family stay at the retreat. Anas and the team at reception were fantastic. We have been upgraded to a suite. Anas catered to every request and need that we had. The breakfast was very good. If you stay there you should try it. Special thanks to Amit from the housekeeping department whose energy was boundless for every demand we had. There is a lot of diversity and quality as well.

Dear 890touatic, Thank you so much for taking the time out to share your valuable feedback and rating us 5 bubbles on TripAdvisor. We are pleased to learn that your stay with us was wonderful. We highly appreciate your kind words about our team especially the services delivered by Anas and Amith. We are thrilled that we were able to exceed your expectations during your stay with us. Once again, thank you so much for choosing The Retreat Palm Dubai MGallery by Sofitel as your destination; it has been an immense pleasure serving you. We eagerly look forward to welcoming you back again soon. Yours sincerely, Samir Arora General Manager

Great disappointment

Tripadvisor puanı 3.0/5

JohannV_11 TripAdvisor onaylı yorum

I am very surprised that Sofitel associates its name to this hotel. Just about everything was bad except the small “beach”. Ugly building, awful staff, terrible food. I could go on. I am a Platinum member and was upgraded. What do other rooms look like? They have an app with services and one of them is wake-up calls. I requested one at 4 in the morning but got none. The staff did not even apologize. Luckily I did not trust them and woke up with my phone.

Dear JohannV_11, Thank you very much for your feedback regarding your recent experience at The Retreat Palm Dubai MGallery by Sofitel. I regret that we could not meet your expectations concerning our facilities and services for which I offer you my sincere apologies. Please kindly rest assured the information has been taken into most serious consideration by the management team with an aim to improve our product and elimination of unfortunate flaws. Thank you for sharing your opinion with us. Nevertheless, we very much hope that nothing will prevent you from visiting us again in the future. We are very much looking forward to the opportunity of welcoming you back to our resort. Yours sincerely, Samir Arora General Manager

İyi konum

Avis müşterileri puanı 5.0/5

Anonim Çiftler - ALL için doğrulanmış yorumlar

Harikaydı

Sayın Cenk A., The Retreat Palm Dubai MGallery by Sofitel ‘da gerçekleşen konaklamanız ile ilgili görüşlerinizi paylaştığınız için teşekkür ederiz. Siz misafirlerimizin olumlu görüşlerinizi bilmek, bizler için her zaman büyük önem taşımaktadır. Hizmetlerimiz ile ilgili güzel yorumlarınızı, ekibimiz ile paylaşacağımızı belirtmek isteriz. Misafir memnuniyetini en üst seviyeye taşımayı hedeflediğimiz hizmetlerimiz ile ilgili, siz misafirlerimizin olumlu görüşlerini bilmek, bizleri, yeni girişimler için her zaman cesaretlendirmektedir. Hizmetlerimiz ile ilgili görüşlerinizi bizlerle paylaştığınız için bir kez daha teşekkür eder, bir başka seyahatinizde size tekrar hizmet vermekten mutluluk duyacağımızı belirtmek isteriz. Saygılarımızla, Samir Arora General Manager

Fine

Tripadvisor puanı 3.0/5

Abdullah M Aileler - TripAdvisor onaylı yorum

Everything was great, neat rooms with all the facilities. It was almost an amazing stay, except for two things when I was checking in it took so long and the the receptionist (Egyptian) didnt gave us the room although there were available rooms on the higher floors and when I was checking out I was accused of damaging an (Iron) I refused the accusation, yet was told that they do daily checkups and its me who damaged it. I didn't wanted to make a big fuss so I was willing to pay for it due to the unsettling arguments with them; however, the supervisor came and handled things better and told me it's Okay no need to do so and apologized for the inconvenience.

Dear Abdullah M, Thank you for sharing a feedback of your recent stay with us. We regret to read that our guests had some bad experiences and that we did not meet your expectations on this occasion We are truly sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and associates, and we are always looking for ways to improve our customer experiences. We would love the opportunity to better your experience in future. Our Front Office Manager is in contact with you to resolve the concerns at the earliest. We hope to have you back in due time to establish your faith in us and hope you will give us another chance to serve you better. Yours sincerely, Samir Arora General Manager

Very good resort, perfect staff

Tripadvisor puanı 5.0/5

Arash_14 İş - TripAdvisor onaylı yorum

Ease of reaching and using the sea and swimming pool was perfect. Staff super friendly and helpful. Spa had high quality and excellent experience. Breakfast was quite acceptable, but there was chances to elevate to a higher level of customer satisfaction, I mean variety of meal choices could be more.

Dear Arash_14, Thank you for your wonderful feedback on your recent stay at The Retreat Palm Dubai MGallery by Sofitel. Our hotel reflects the ongoing dedication and passion for hospitality, which makes it a serene and perfect place for a holiday. Thank you for your appreciation of our private beach, infinity pool, the high quality spa - venues that continue to get good reviews from our guests. We have also taken good note of your feedback regarding our buffet breakfast. Rest assured that each comment has been reviewed with the culinary team who will be working to enhance the buffet options. We hope you will stay with us again and look forward to welcoming you again in the near future. Yours sincerely, Samir Arora General Manager

Long check-in, still waiting for my points

Tripadvisor puanı 3.0/5

sarakinditaly TripAdvisor onaylı yorum

I am an Accor platinum member. Called the hotel to check if I could use one of my suite upgrades and they said it had to be done at check-in and I had to book a more expensive room to get it (full sea view). I arrived and I was told my reservation was not in the system as the system was down. Once found, he said no suites were available, which was “surprising” considering that they were still available for booking on their website. I was then sent to speak to the manager, which took another 20 min wait. After check-in was done, I was given the keys to the room 1h+ after check-in time (which was supposed to be 3pm). The room was nice and spacious, with a beautiful view. All the staff was really great. The property has a private beach and a good restaurant onsite (doesn’t serve alcohol). The day after, we got a late checkout at 2pm but could stay at the beach longer. All in all, I give it only 3 points because, despite the staff and properly were 5, the check-in and the delay in getting the Accor points are a huge bummer.

Dear Sarakinditaly, Thank you for choosing to stay at The Retreat Palm Dubai MGallery by Sofitel and for constructively bringing the above mentioned to our attention. We sincerely regret to read of the unpleasant experience you had with us at check-in. We could have handled your situation in a much faster and professional manner and assure you that we will take necessary steps to correct ourselves and prevent such incidents from occurring again. Moreover, our Front Office Manager will contact you regarding the Accor points to resolve it as soon as possible. On another note, we are glad you appreciated our property and the service delivered by our associates and do look forward to your future visits to Dubai and to welcome you back to our hotel. Yours sincerely, Samir Arora General Manager

Great hotel to resonable price

Tripadvisor puanı 5.0/5

DayTrip21876890511 TripAdvisor onaylı yorum

We had a great time staying at The Retreat Palm Dubai, mainly because of the incredible staff, specially Mr. Ajmair from reception and ladies from Club Lounge. Very good breakfast buffet with everything you could want. Very good pool and also the beach which was directly adjacent to the pool area. We would stay there again , we will recommend this hotel

Dear DayTrip21876890511, Thank you for taking the time to share your impressions with us. I am delighted to hear that your stay with us was a success. All our associates work very hard to meet our guests’ needs and exceed their expectations. I will therefore personally pass on your praise to our entire team and especially to Ajmair and the ladies from the Club Lounge. Thank you again for such a wonderful feedback. We hope to welcome you again very soon. Yours sincerely, Samir Arora General Manager

Nice short stay

Tripadvisor puanı 4.0/5

X A TripAdvisor onaylı yorum

Nice hotel price for location and value, staff were friendly, variety in breakfast. pool and beach were clean and well maintained. Room is spacious and clean as well, nice location away close to atlantis.

Dear X A, Thank you for the great feedback of your recent holiday experience at The Retreat Palm Dubai MGallery by Sofitel. Guest satisfaction is our number one goal and there is nothing better than achieving it. We are happy our hotel and associates were able to meet all your needs during your stay. We are very pleased to read that you liked the hotel, price, location, variety of breakfast, pool, beach and that you found it to be clean and well maintained. We are grateful for your compliments towards our friendly associates, whose kindness and helpfulness is one of our hotel's greatest strengths and I assure to congratulate them all for their contribution to your wellbeing whilst in our hotel. Once more, we thank you for sharing your experience with us and look forward to serving you again soon. Yours sincerely, Samir Arora General Manager

Crowded & smallish; poor lounge offering

Tripadvisor puanı 2.0/5

DownunderUp TripAdvisor onaylı yorum

Expected a nice MGallery style hotel - but looks run down. Feels overcrowded; literally sitting on top of ur neighbors at the pool. Club offering pathetic. Breakfast basic. Construction site next door to the hotel.

Dear DownunderUp, Thank you for sending us your honest feedback. We are deeply sorry to hear that you did not fully enjoy your experience at our hotel, as we strive each day to make each guest stay a memorable one. I have reviewed your comments in detail, along with our teams and managers of each department, and would like to assure you that all the mentioned concerns will be addressed immediately. Moreover, concerning the building site, I would like to inform you that Dubai is currently undergoing major changes for the better and regrettably, the construction noise does affect the tranquility of the hotel. Once again, please accept our apology and we sincerely hope you will stop by our hotel on your next visit to Dubai to see the improvements we have made. Yours sincerely, Samir Arora General Manager

Wonderfull

Tripadvisor puanı 5.0/5

victoire2021 TripAdvisor onaylı yorum

everything was beautiful and the staff was really attentive to our needs and requests the reception manager offered us superb rooms, the concierge staff are extraordinary, the breakfast servers are very professional I recommend 100%

Dear Victoire2021, Thank you for your complimenting review on TripAdvisor following your recent stay at The Retreat Palm Dubai MGallery by Sofitel. It is with great pleasure we read that your recent visit at our resort was a success. Thank you for highlighting the service of our passionate heartist especially the concierge team and the breakfast servers. We certainly look forward to your next visit with us and we will ensure that it will be as memorable as the previous one. Yours sincerely, Samir Arora General Manager

Great Price

Tripadvisor puanı 4.0/5

Gary S TripAdvisor onaylı yorum

You can't beat this location for the price. The service was excellent and everyone was very helpful. We were very disappointed in the food. We expected a must tastier selection. Have to admit had one of the worst club sandwiches I have ever had.

Dear Gary S, Thank you for writing this valuable review of your recent visit and for your comments. We, at The Retreat Palm Dubai MGallery by Sofitel, pride ourselves for providing the very best service and customer experience and sincerely apologise that your expectations were not met on this occasion. Please be assured that we will immediately investigate the issue that you have raised. Once again, we thank you for sharing your feedback as it is extremely valuable in helping us to continually evaluate and enhance our dining experience. We would love to have you back so we can showcase the amazing experience we strive to achieve. Yours sincerely, Samir Arora General Manager

Great service / Not Quite a Retreat / Great space for business

Tripadvisor puanı 4.0/5

62MarkH62 İş - TripAdvisor onaylı yorum

Pros: The management must be great here because the people / the staff are wonderful. Kind, aware, genuine. All great. I stayed in a deluxe room on the 6th floor. That provided access to the club Room on the 7th floor. This was a tremendous asset to have meetings at. The staff in this were incredible and very supportive. There is a good conference room, drinks, snacks and allows someone to have business meetings in a really good environment. Medium: The food. There are better than average choices for some healthy foods here, however, still a lot missing. The majority of dishes are meat based. There is no awareness of things like gluten free, etc. To be labelled as a holistic retreat, there needs to be a whole next level of awareness of healthy foods. However, there are many more choices here than most every other hotel in the area for some healthy foods. Cons: I do not really know how this would be considered a Holistic Retreat. There are no services, facilities, etc., that set it apart from most other hotels with the exception of juices and a better than average selection of some healthy foods. I would recommend that ownership dive further into what the world is doing in regards to being considered holistic and a retreat. Note to Management; The lighting and A/C system is a bit complex. You should have some sharing upon check-in of how the system works. It is not straightforward and was quite frustrating a few times. Especially if you check in at night, there is no understanding of how to get the lights on.

Dear 62MarkH62, Thank you for the feedback from your recent stay at The Retreat Palm Dubai MGallery by Sofitel; I was delighted to read that you had a positive overall experience with us that I will share with our associates as it will encourage them to continue working at the service level with even greater enthusiasm. Although it was a pleasure to welcome you as our guest, we regret that some of our services did not meet your expectations. I assure you that I personally discussed the shortcomings with the Food and Beverage Manager to make sure we will improve in this area. In addition, we have taken into account your comments about the hotel concept as well as the lighting and A/C system in the room and please rest assured, your comments have been shared with the team for improvements. I hope you will allow us to introduce you to the improvements we have made and give us the opportunity to serve you better in the future. Yours sincerely, Samir Arora General Manager

my husband loved it...

Tripadvisor puanı 5.0/5

kaluginakhan TripAdvisor onaylı yorum

We were planning to come together, I made a mistake on our non refundable booking...then I got ill and wasn't able to come...The staff were SO nice they accommodated the change due to my mistake...My husband said that was the biggest suite we have ever had in all the places we travel..and everything was superb... just be aware that the happy hours at this hotel do not include alcohol...and we didn't know that in advance...

Dear Kalugina Khan, I am delighted with your positive review and just as glad to know your husband had a wonderful stay with us. The Retreat Palm Dubai MGallery by Sofitel is a wellness hotel, more focused on a healthy lifestyle for mind, body and soul, and therefore we do not serve alcohol in our hotel. However, your kind words are very much appreciated and we really hope that we can welcome you both together to our hotel when you plan to travel back to Dubai. Yours sincerely, Samir Arora General Manager

Wonderful welcome at a lovely hotel on the Palm

Tripadvisor puanı 5.0/5

goingfordiamond TripAdvisor onaylı yorum

From the moment we arrived at the hotel, the reception staff made us feel like VIPs and the hotel manager even came up and introduced himself. I am a Platinum member of Accor and we really got the Platinum service. We had arrived early and so we were whisked to the lovely Club Lounge where we sat outside on the terrace enjoying tea and fruit water while we waited a few minutes for our room. What a room it was! We had been upgraded to a lovely suite with a Palm Jumeirah sea view, overlooking the pool and the beach. It was lovely to sit on the large balcony and take in the beautiful view. The Retreat is a great place to relax. During the day we didn't really move from the pool and the beach area. The pool is wide enough if you want to swim for exercise and it was warm enough for swimming even in February. It was nice to be able to have a paddle in the sea too. The retreat is a wellness resort and there are lots of health based activities you can join with - we didn't though, we were too busy relaxing. The hotel is alcohol free but there are so many other drinks and juices you can indulge in. We had a short but lovely stay at the Retreat and I would definitely recommend it to anyone wanting a relaxing, quiet time on the Palm Jumeirah.

Dear Guest, Thank you very much indeed for your lovely comments following your recent stay at The Retreat Palm Dubai MGallery by Sofitel. We truly appreciate the amazing review you shared on TripAdvisor. I am delighted to hear how highly you valued your experience with us and that we were able to enhance your stay. Your appreciation and recognition have only inspired and encouraged the entire team to perform even better and have pushed their enthusiasm to new heights. Thank you again for bringing about the added motivation. We look forward to welcoming you back to the hotel when you plan a return visit and ensure another truly memorable stay. We look forward to hearing from you. Yours sincerely, Samir Arora General Manager

Amazing service

Tripadvisor puanı 5.0/5

DavidPlatmember TripAdvisor onaylı yorum

I first stayed in his hotel on a business trip. Then few months later I came back to spend some days on holidays with my wife. The people working at the hotel are very attentive, so overall the service is excellent. It's good a very nice swimming pool and good private beach. One of the best things are the views; if you are facing the rear side you will always have spectacular views over the Palm Jumeirah. In my opinion it's a very good place to relax in Dubai.

Dear David F, Thank you so much for your amazing review posted on TripAdvisor. We were extremely happy to read that you had a lovely business trip and that you also enjoyed your second stay with your wife so much. It is really pleasing to know that everything here was to your liking. We really appreciate your detailed description of our place and services which I will share with the entire team. We really hope that we will have the pleasure of welcoming you back someday in the near future. Yours sincerely, Samir Arora General Manager

New year i Dubai

Tripadvisor puanı 5.0/5

ulrich610 Couples - TripAdvisor onaylı yorum

Very nice Hotel, staff, and location We prefer rooms to Plam side Nice your can rent a bike at the Hotel Very clean over all Using the hotel taxi was perfekt Perfekt view at the Palm and hotel Atlantis from our room

Dear ulrich610, We thank you for taking the time to share your positive review. We are delighted that you were satisfied with your stay at The Retreat Palm Dubai MGallery and that we exceeded your expectations. We hope you come back and stay with us and look forward to welcoming you in the near future. With kind regards Samir Arora General Manager

Terrible stay

Tripadvisor puanı 1.0/5

ANDR_1301 Couples - TripAdvisor onaylı yorum

Even though we were given an upgrade, the room was not very clean and there were cigarette butts on the balcony (no cleaning was done from the previous guests). The smoking area, located in the further corner of the beach (badly maintained and unclean), is very closed to the children’s play area. The most "surprising" thing was our wakeup call request at 5:30am on the check-out date, made the evening before: at that time there were 3 people at the reception desk and, one person in particular (Mr. Mohamed Ali) took good note of our request, promising to call us every 5 minutes after 5:30am and prepare coffee and tea at 6 am. On the contrary, on the departure day, we casually (and luckily) woke up at 5:50am since nobody called us. We got ready in a rush, took a taxi at 6:15am, and then stuck in the traffic at 1km from Terminal 3. The driver managed to take us to the Terminal 1 (even though it is not always accepted by the police) and, from there, we finally reached the Terminal 3. Due to a lack of assistance of Mr. Mohamed Ali and colleagues, we were able to arrive just before the departure of our flight. My comments on the hotel are therefore definitely negative. I will never go back to this structure.

Dear Arovatti, Thank you for taking the time to review your recent stay at The Retreat Palm Dubai MGallery by Sofitel. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Dubai. Yours sincerely, Samir Arora General Manager

Very nice place for family

Tripadvisor puanı 5.0/5

albanaubree Aileler - TripAdvisor onaylı yorum

We stayed over christmas break with the entire family and the experience was great. Very good service both at the hotel or at the Pool / beach front. Hotel is quite new and provide you with a well relaxing journey.

Dear albanaubree, Thank you for sharing your feedback about your stay with us. We are glad to learn how much you have enjoyed your stay at The Retreat Palm Dubai MGallery and that our facilities and service were up to your expectations. Your comments are extremely important to us, as they motivate us to continue to improve our services. It will be great to welcome you back in the near future for another amazing vacation. Best regards, Samir Arora General Manager

The best hotel in dubai

Tripadvisor puanı 5.0/5

mohammadaK7404TI Aileler - TripAdvisor onaylı yorum

It was beutiful stay in this hotel with thier excellent services and wellcoming staff and they are very helpful. I believe they have very good management . And the location was very nice. also the location for the hotel very nice.

Dear Mohammada K, Thank you for choosing The Retreat Palm Dubai MGallery by Sofitel for your stay. I am glad you appreciate our excellent services and welcoming associates. My entire team will be excited to hear they were able to influence your experience so positively. They always go the extra mile to ensure our guests feel welcome and nothing is ever too much trouble for us all. We hope to welcome you back to our resort very soon. Yours sincerely, Samir Arora General Manager

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