Sofitel Dubai The Palm

Bilgi mesajı

Sofitel Dubai The Palm 5 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.7/5 1.010 görüş

ALLSAFE onaylı otel

Sofitel Dubai The Palm
Bir haritada görmek

Açıklama

Otel ekstraları

  • Polinezya temalı odalar, süitler ve dayalı döşeli daireler

  • 6 açık yüzme havuzu ve özel plaj

  • Ünlü Palm Jumeirah adasında yer alır

  • 10'dan fazla restoran ve bar seçeneği sunar

Konaklama olanaklarımız

Otelin konumu

Sofitel Dubai The Palm

The Palm Jumeirah, East Crescent road
55558 DUBAI
Birleşik Arap Emirlikleri

Faks: +971 4 455 6670

  • PALM MONORAIL:  AQUAVENTURE

  • Uçakla

    DUBAI INTL AIRPORT 43km / 27 mil mesafede - Servis aracı ödeme

GPS:25.14025, 55.13242

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Özetle
Otel içi
  • Yüzme havuzu
  • Araba parkı
  • Servis aracı
  • Restoran
  • Tekerlekli sandalye erişimli otel
  • Sağlık merkezi
  • Klima
  • Wi-Fi
  • Kahvaltı
  • Bar
  • Toplantı odaları

Sofitel Dubai The Palm
oteli için konuklarımızın yorumları

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.7/5  1.010 görüş

TripAdvisor Derecesi  4.5/5  10.640 görüş

2022 mükemmeliyet sertifikası

Perfect resort staycation

Tripadvisor puanı 5.0/5

KKAP2018 TripAdvisor onaylı yorum

My wife and I stayed at the Sofitel Palm Jumeirah for 2 nights over the weekend for a much needed relaxing staycation and I can assure you that the Sofitel staff delivered just that. We had wonderful breakfast in the mornings followed by afternoon tea and snacks and evening Happy hour which was all included as part of their special offer during Ramadan for UAE residents. We spent both days by the pool and beach where we were looked after very well by the staff. Chetan from Maui restaurant went out of his way to make sure we had an extraordinary time. You should look for him at your next stay at the Sofitel since he truly understands 5 star hospitality. Despite a couple of hiccups here and there (which is natural when a hotel is fully booked) the overall stay was fabulous. We will be back for more.

Dear Valued Guest, It is such a pleasure to read your posting on TripAdvisor following your visit to Sofitel Dubai The Palm. You have summed up so very nicely the guest experience we would hope all of our guests have. That they feel relaxed and energized after their time spent in our resort. It is all about the attention to detail, and joy of interacting with our guests, and hopefully giving great and thoughtful insights and recommendations. We are so privileged to have such a brilliant clientèle, that we as ''Heartists'' should be giving you our best! Sincerely, Antonio Ostuni Director Of Operations Sofitel Dubai The Palm

exceptional stay

Tripadvisor puanı 5.0/5

Sodid54000 TripAdvisor onaylı yorum

Truly exceptional, a very high-end service in a high-class hotel, top restaurants, luxury services and superb staff, we will go back next time everything was perfect we recommend it without any hesitation

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Best Regards, Antonio Ostuni Director Of Operations Sofitel Dubai The Palm

Perfect place for relax

Tripadvisor puanı 5.0/5

L8272LDmichelb TripAdvisor onaylı yorum

Nice and good located. Good SPA and beach. Restaurant are nice and priceless. We will come again soon. I recommand this hotel higly Thank you so much for your hospitality and your nice breakfast so delicious.

Dear Valued Guest, It is such a pleasure to read your posting on TripAdvisor following your visit to Sofitel Dubai The Palm this month. You have summed up so very nicely the guest experience we would hope all of our guests have. That they feel as if they are treated like the most important guest in the Hotel. It is all about the attention to detail, and joy of interacting with our guests, and hopefully giving great and thoughtful insight and recommendations. We are so privileged to have such a brilliant clientèle, that we as staff should be giving you our best! Thank you for encouraging readers to experience staying at our Hotel and we hope to have the pleasure of a return visit very soon. Please Feel Welcome to contact us at H6541-qm1@sofitel.com prior to your arrival. We will be so happy to take care of you and you beloved family. Kind Regards, Antonio Ostuni Director Of Operations Sofitel Dubai The Palm

Fantastic stay

Tripadvisor puanı 5.0/5

amargill2022 TripAdvisor onaylı yorum

Our stay at the Sofitel Dubai the Palm was everything that we were looking for. Great hotel, great staff who couldn’t do more for us. I would like to mention Nasar who was so very helpful. We arrived early but Nasar was able to get the room sorted for us. He provided excellent customer service and even remembered our name a few days later asking how the stay was going. Food was great from breakfast through to dinner. Only one negative was the pool was cold ! Suppose as it gets warmer this will help. Definitely be back and will recommend to friends and family.

Dear Valued Guest, It is such a pleasure to read your posting on TripAdvisor following your visit to Sofitel Dubai The Palm this month. You have summed up so very nicely the guest experience we would hope all of our guests have. That they feel as if they are treated like the most important guest in the Hotel. It is all about the attention to detail, and joy of interacting with our guests, and hopefully giving great and thoughtful insight and recommendations. We are so privileged to have such a brilliant clientèle, that we as staff should be giving you our best! Thank you for encouraging readers to experience staying at our Hotel and we hope to have the pleasure of a return visit very soon. Please Feel Welcome to contact us at H6541-qm1@sofitel.com prior to your arrival. We will be so happy to take care of you and you beloved family. Kind Regards, Antonio Ostuni Director Of Operations Sofitel Dubai The Palm

Super nice hotel!

Tripadvisor puanı 5.0/5

mnyblom TripAdvisor onaylı yorum

Beautiful hotel and hotel area. Fantastic staff that do everything to please their guests. Nice and clean both inside and outside. The location is perfect with both palm view and sea view. There is a big gym and plenty of water activities. The restaurants are very nice and varied.

Dear Valued Guest, We are very honored that you made an exception to write a review after your successful stay at Sofitel Dubai the Palm. Thank you very much for taking the time to share your feedback with future travelers seeking inspiration on Tripadvisor. We are pleased to hear that you have enjoyed your visit to Sofitel Dubai The Palm.Your kind acknowledgement of the service of our ''Heartists'' particularly those names mentioned is very much appreciated. Customer care is indeed amongst one of our highest priorities and it is always rewarding to receive such praise. We look forward to welcoming you back again. Sincerely, Antonio Ostuni Director of Operations Sofitel Dubai The Palm

Good ,not always 5 stars, but too crowded for the price

Tripadvisor puanı 4.0/5

taenzer0401 TripAdvisor onaylı yorum

Nice rooms , clean, very very good breakfast. friendly. Pool and "Beach" ( warning of stingrays, sea urchin and red plants in the water) small and absolutely crowded. Many sun-beds, but no chance to get a free one in the afternoon. So a lot of people reserve beds with towels. Cabanas costs extra- if one is free . 2 Pool towels per person per day- You have to register and go for a long walk to get it - not really 5 stars.Big hotel , many people, rather small pool for everyone . The spa has an extra pool. 2 pools for children. In the evening loud disco at the beach- poor you, if your room is near.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Antonio Ostuni Director Of Operations Sofitel Dubai The Palm

Anniversary Holiday

Tripadvisor puanı 4.0/5

761graemeg TripAdvisor onaylı yorum

Pleasant room although some minor issues on arrival with the housekeeping which we drew to the hotel's attention. These were quickly fixed. Excellent choices at breakfast. Advertised as a beach resort but the quality of the sand was poor (gritty). Also advertised as having an adult only pool but this can only be accessed at an additional charge using the spa. Evening dining was of a reasonable standard although we did really enjoy the Porterhouse Steak and Grill restaurant for our anniversary meal.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Antonio Ostuni Director Of Operations Sofitel Dubai The Palm

7 days at the palm

Tripadvisor puanı 5.0/5

burgpeter TripAdvisor onaylı yorum

Only one thing was bothersome: Everyday a man came to us willing to sell different kind of services. Massage, barber, and excursion. It is not accepted in a 5 stars hotel. I suggest that you should finish this kind of behavior.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Antonio Ostuni Director Of Operations Sofitel Dubai The Palm

Excellent….

Tripadvisor puanı 5.0/5

Brigitte S TripAdvisor onaylı yorum

Everything is excellent. The personal very kind and competent. But my breakfasts weren’t a pleasant experience. A very big room with too many people. It’s like a cafeteria. I preferred to take it in my room.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Perfect stay

Tripadvisor puanı 5.0/5

948kristofv TripAdvisor onaylı yorum

Perfect location, top room, top pools and garden, good breakfast, top service and fantastic staff. The bed a little bit too hard for me but now i go for details. I love this hotel for sure, dont hesitate to book. We go back!

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Amazing stay

Tripadvisor puanı 5.0/5

dinesh510 TripAdvisor onaylı yorum

We were here for a wedding and the staff were incredible. They really looked after us especially Waqas in the club lounge. The rooms were incredible and so comfortable. The resort is literally on the beach and a lovely big pool

Dear Valued Guest, We are very honoured that you took few minutes of your precious time to write a review after your successful stay at Sofitel Dubai the Palm. Thank you very much for taking the time to share your feedback with future travelers seeking inspiration on Tripadvisor. We are pleased to hear that you have enjoyed your visit to Sofitel Dubai The Palm.Your kind acknowledgement of the service of our ''Heartists'' particularly those names mentioned is very much appreciated. Customer care is indeed amongst one of our highest priorities and it is always rewarding to receive such praise. We look forward to welcoming you back again. Please don't hesitate to contact us directly on H6541-qm1@sofitel.com should you need any assistance making a new reservation. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Amazing Hotel, Top Service

Tripadvisor puanı 5.0/5

w0lfgangreichel TripAdvisor onaylı yorum

It was my 7th holidays at Sofitel the Palm meanwhile. This says it all. I appreciate the continuity of top service all over the last years. And i will come back definetily. I had all I need at the hotel at its best. Special thanks to Mr. Nasr, Mr. Erwin, Mr. Bishnu for your warm familiar welcome and for your special familiar service (you are like a family). Also special thanks for top housekeeping to Mr. Narayan and to Mr. Franco for super Beach service. Cu soon!

Dear Valued Guest, How nice to know that you enjoyed your return visit with us this month, and as your guest experience was so positive, you had a relaxing stay! You were also kind enough to underscore was that you found the service impeccable and efficient, but more important than anything for us is that you find the staff are without equal, so friendly and nothing is too much trouble. This is such a wonderful compliment, in that you found a sincere joy in every member of the Hotel! We hope you are having a wonderful day, and that we will have the opportunity for you to visit later on in the year. Kind Regards, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Good ;-) With area of improvements

Tripadvisor puanı 5.0/5

CC_Tanya TripAdvisor onaylı yorum

Hotel itself is really nice, quiet and well maintained. God idea of not having loud music on the pool and beach. 10 stars for that! As someone who is in hotel industry for more than 15 years I can see some area for improvement. Mostly reception and lost and found procedure. I came to check in as I had issue with pre-authorization of the credi card , I was waiting for an hour for security link to be sent for payment. At the beginning I have offered to pay two-three nights in the meantime they will sent security link. That was not an option. After an hour waiting for security link to be sent I have approached another receptionist who asked me what seems to be an issue. After I have told her I am waiting for an hour now for hotel to send security link she said why do not you pay one night until then we will send security link. Seriously?! That is exactly what I have suggested (offering even to pay more). After that security link has been sent and hotel had the payment in 5 min. Then we gave a credit card to have “no post” removed and the other day we gave another card for full stay saying to release the first card pre-authorization. They have not done that, I have reminded them to do that on the check out (and our stay was 8 days). So some things for sure need improvements, and as I said in my opinion that is reception. Restaurants, pool, spa staff really polite ❤️. Overall good stay (thise above suggestions for improving)

Dear Valued Guest, What a positive byline you have adopted ! And what a joy to read that you had an amazing stay at Sofitel Dubai The Palm. Needless to say we were very disappointed to see that you experienced few glitches regarding the authorisation and the room payment. Please accept our sincere apologies for the shortcomings you encountered during your arrival experience. How embarrassing, as our wish is to provide top notch service and a first good impression! Please rest assured that your comment was shared with our Director of Rooms division and the Front office Managers for immediate corrective actions. Delighted though that your overall experience was agreeable. We hope to have the pleasure of a return visit very soon. Kindly contact us prior to your arrival at h6541-qm1@sofitel.com. We will be so happy to assist you making a new reservation. Kind Regards, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

One of the best places to recharge

Tripadvisor puanı 5.0/5

PeterD6396 Couples - TripAdvisor onaylı yorum

We had a wonderful time at the Sofitel Dubai The Palm. After staying at the Sofitel during the summer we just had to go back at the end of the year. Temperatures are much lower in november. We booked a premiere suite with lounge access but were upgraded to a beach suite. Personal at the Sofitel are very friendly and always willing to help out. Staff at the club is excellent. We had diner at the Moana restaurant which offer a great choice of sushi. We will come back in 2022

Dear Valued Guest, Thank you for the most thoughtful and complete review that you posted on TripAdvisor recently regarding your experience in our Resort. It is obvious that you travel extensively, so receiving a detailed account of your visit from arrival until departure is generally most appreciated by passionate travelers such as yourself. As we always say, it is a daily work in progress, and you can never assume that you have it all down pat! We thank you for recognizing our good efforts to make your stay a memorable one. We hope to have the pleasure of a return visit very soon, please don't hesitate to contact us on H6541-QM1@sofitel.com should you need any assistance making a new reservation. Kind Regards Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

First rip to Dubai

Tripadvisor puanı 3.0/5

Biztriper133 TripAdvisor onaylı yorum

Great location but extremely disappointed about the standard of the Hotel .As a frequent Sofitel / Accor hotel guest I do not recognize the confort and tranquility of a 5 stars hotel but more a vacation resort for "Global packages " .It is even more tue when you realize the differences in prices between a bill like mine and a global package one .Other than that thanks to Bianca V since she has tried her best to listen to us .Definitly next time I will try the Sofitel downtown , my mistake .

Dear Valued Guest, Thank you for your review of our Resort on TripAdvisor following your experience with Sofitel Dubai The Palm. We appreciate all forms of guest feedback; it is through constructive comments that we are able to continually improve our services. It is of course with great concern that we have learnt that your experience did not meet your expectations. .As you are likely aware, TripAdvisor does not disclose the personal details of guests posting a review and in order to properly investigate and take the appropriate measures to address your points of dissatisfaction, we would appreciate if you could share your contact details with us at h6541-qm1@sofitel.com .We would be grateful for the opportunity to discuss your experience with you and endeavour to personally restore your trust on Sofitel Dubai The Palm Resort &Spa. Sincerely yours, Hind EL Kadiri Guest Experience Manager Sofitel Dubai The Palm

Great family resort

Tripadvisor puanı 5.0/5

Blaujoulet TripAdvisor onaylı yorum

Beautiful resort with beautiful grounds and swimming pools, excellent service perfectly suited for families with kids, very good food. Located on the palm so a bit far from the city center but quiet a d with a nice beach

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

In Love

Tripadvisor puanı 5.0/5

Martina F TripAdvisor onaylı yorum

I’m in love with this hotel. I love the spacious, luxurious and comfy rooms, the excellent service, the premium food, the warm and welcoming staff. I had an incredible vacation. I’ve been here quite often and I definitely come back

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

My stay

Tripadvisor puanı 5.0/5

oscar617 TripAdvisor onaylı yorum

One of my favourite hotels around the world for the high standard and quality of service we received The above hotel need to find a solution for the waiting time at the reception during check-in See you agian

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Best mother- daughter trip ever!

Tripadvisor puanı 5.0/5

hayadmohamed57 TripAdvisor onaylı yorum

I had an amazing stay. Everything was simple wonderful. The staff was amazing and my mother truly loved the spa. Only thing I could say could improve is the room. We noticed a couple times the room as clean as it should be, especially under the bed. However overall an amazing experience.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

one of the best and nicest Resorts in Palm Jumeirah

Tripadvisor puanı 5.0/5

gerhardsabotnig TripAdvisor onaylı yorum

this is a resort which offers just anything which is needed. good restaurants and bars, very nice pools, tropical settings, clean and large private beach, top service, large and very comfortable rooms and more. also the Spa was of 5-star quality.

Dear Valued Guest, Thank you for sharing your feedback on TripAdvisor following your stay at Sofitel Dubai The Palm. We were extremely happy to read that you had a superb stay with us once again and that you enjoyed every aspect of the experience. Your valuable comments concerning our helpful and passionate staffs were shared with the relevant department and individuals as these serve as an encouragement and a reward for a ‘job well-done’. We certainly look forward to welcoming you back soon. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

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