Sofitel Dubai The Palm 5 yıldız

Was very good and I will visit again, the team was amazing.. And everyone was so nice. Thank you to them all for the good welcome and service. I spent 2 nights for work and also I enjoyed the beach and the good breakfast 👍

The hotel is very well-services and has everything you need. There are also elaborate options for F&B that suit everyone, and the staff are generally helpful and kindhearted. Thank you Julius (our kind hotel member) for your great support!

On arrival at the hotel we were asked for a credit card to hold against our room, we did not have one with us so we were charged £400 against our debit card and were assured it would be refunded on our departure minus any purchases against our room. The following day we ordered drinks on the beach and were told we had no credit available so we paid for our drinks and this happened all through our stay we were not able to use the £400 took from our card. We did use the mini fridge in our room for a few soft drinks however the mini fridge was then emptied for reasons unknown. We have now been home for almost 3 weeks and despite numerous emails to the hotel and promises of the deposit being processed to pay into our bank the hotel still have our money, and now our emails are being ignored. This is very disappointing and very frustrating, certainly not what we expected from a 5 star hotel? Regarding the service at the hotel it was very poor, staff not trained properly, waiting 30 mins at some points for drinks and food arriving before drinks as staff forgot to put orders in. We gave housekeeping a tip on the second night as he kept chapping our door to see if we needed anything and then after he got his tip we did not see him again, to the extent we had to call for coffee and water to be delivered to our room. Not a good impression of service. Overall we would not return here and would not recommend to anyone else as there are plenty of other 5 star hotels to choose from on the Palm so why settle for poor service.

Great spa place and Great massage place . I visited the location for the first time .I was looking for a relief for my stressed out day .I recommend Rashid to those who are looking for professional and experienced massage therapist . I like facilities it was amazing .

Resham was very helpful. Very kind. Great service, he assisted us with everything we needed, he drove us to the bars and restaurants and was available everytime we needed him and he was always available