Fairmont Quasar Istanbul 5 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.6/5 1.038 görüş

Fairmont Quasar Istanbul - Image 1
Fairmont Quasar Istanbul - Image 2
Fairmont Quasar Istanbul - Image 3
Fairmont Quasar Istanbul - Image 4
Buyukdere Caddesi No 76, Mecidiyekoy, 34393 İSTANBUL, Türkiye

Açıklama

Otel ekstraları

  • Konukların Boğaz manzaralı benzersiz bir ayrıcalıklı özeni yaşayabilecekleri Gold Lounge.

  • Fairmont Spa'da yerel geleneklerden ilham alınarak tasarlanan bakımlar

  • 2.000 metre kare toplantı ve etkinlik alanı

  • İstanbul'un merkezinde, Kanyon ve Zorlu alışveriş merkezlerine yakın

  • En yeni teknolojiyi sunan modern lüks odalar ve ferah balkonlu süitler

Konaklama olanaklarımız

Otelin konumu

Fairmont Quasar Istanbul

Buyukdere Caddesi No 76, Mecidiyekoy
34393 İSTANBUL
Türkiye

GPS:41.065599, 29.000436

Telefon
Faks +90 212 403 86 00

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Yüzme havuzu
  • Araba parkı
  • Evcil hayvan kabul ediliyor
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel
  • Oda servisi

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.6/5  1.038 görüş

TripAdvisor Derecesi  4.8/5  2.110 görüş

2025 mükemmeliyet sertifikası

Good staff, not so good hotel

Tripadvisor puanı 2.0/5

AamirA839 TripAdvisor onaylı yorum

First things; the staff (ex Spa) were ok and the duty managers were responsive to addressing the issues as they arose - its the only reason I am giving a neutral 5/10 rather than what should be a 1/10. The concern, at least as a customer, is why the issues arise given the cost of staying at the property and why it took so long to address them. I travel with my family to Istanbul every year and have been doing so for the last 10+ years, some years twice a year. Although this was my first stay at the Fairmont, I have experienced many similar (5*/price point) properties in Istanbul and not had anywhere near the same issues. On check in I was told that we had been 'upgraded' and assigned rooms on the 32nd floor with great views. The views were indeed great, less great was that the showers were luke warm/warm on day 1 and were cold on day 2. Complained about the issue on the morning of day 2, was told at 6pm that evening that the issue could only be resolved by us moving rooms and we had been assigned 2 rooms on floor 10. Rushing to get two room / kids packed and moved at the same time as we were trying to leave for a 7.30pm dinner reservation. Not great, a plumbing issue can happen, but why does it take all day to tell us that we have to move. so wasnt best pleased. Day 1 rooms had not been made up and were only done after calling housekeeping at around 5pm. Was told that to have the rooms made up please hang the make up rooms sign on the door handle. Did that on day 2 and rooms still not made up, called at around 5/5.30pm and was told 'sorry sir, we have had an event in the hotel and that is the reason'.. So now we have two rooms on the 10th .. views not so great but the showers are hot. return from dinner, reading in the room before bed and the lights all go out. Ask my wife if she switched them off ... no she did not ... there is a problem with the light switch. Also the air conditioning is blowing hot air. Called to say there was a problem, air conditioning was fixed, the light issue however remained intermittent, but as it was late at this point I did not have the energy to follow up further and decided to leave it for the following day. Day 3: told the duty manager about the ongoing light issue affecting one of the two rooms as we were heading out for the day. The DM said they would monitor in the background and run some sort of diagnostics. Came back to the room that evening and the lights were working and the room had also been made up. Day 4: light issue was back -they have these fancy touch pad controllers which may be the reason- for me as the issue was affecting only one of the two rooms, I just decided to live with it for the remaining 2 nights I was at the hotel. Another point to note/raise: my wife and daughter wanted to book treatments in the Spa, they got in touch and were given a whatsapp number to use. My daughter was messaging asking for details of treatments and any special offers available. The communication left my daughter quite frustrated, however the issue arose when she sent the umpteenth message and received a response saying that she had a booking (evening before the day we were checking out) and that cancellation charges were applicable upto 100% of the cost. I checked the message history on her phone and at no point was a booking confirmed; I asked her to message the number to ask them to provide evidence of the booking which was being alleged and also shared the chat history with the front desk. The front desk called the spa and they apologised that it was a 'misunderstanding'. However if the issue had not crystallised in the way that it did and my wife/daughter had decided not to have the treatments at the hotel, the first I would have found out would be when checking out (and rushing to the airport) and at that point there would have been no opportunity to have the charges reversed. The gym is very good To sum up: Good staff (ex Spa), not so good hotel. If you are 'upgraded' to a high floor on arrival, be cautious. It may well be the 'upgrade' is parking you in problem rooms until you don't complain and then they rotate you to a lower floor Don't expect your room to be made up reliably and on time Your lights may switch themselves off, not great if you using the toilet at night. Be aware when communicating with the Spa. I assume it is outsourced and you may well be on the wrong end of a 'misunderstanding' and associated cancellation charges. In conclusion: at the price point, there are many many better properties in Istanbul.

Great experience

Tripadvisor puanı 5.0/5

Elshan A TripAdvisor onaylı yorum

This is my 6th or 7th stay at Fairmont Quasar and we will gladly revisit again in the future. Service and Cleanliness of the hotel is superb. During our 3 days stay restaurant manager Tanju, Burcu hostes and Emre waiter have been amazing. At our last breakfast they have organised a birthday surprise for my sister. We thank Tanju, Burcu and Emre a lot for their service and warm hospitality.

Avis müşterileri puanı 5.0/5

Cengiz D. Çiftler - ALL için doğrulanmış yorumlar

Her şey çok güzeldi

Sayın Cengiz D., Değerli yorumlarınız için teşekkür ederiz. Resepsiyon ekibimizin ve yemekhane hizmetimizin beklentilerinizi karşılamış olmasından büyük mutluluk duyuyoruz. Konaklamanızın keyifli geçtiğini duymak, bizim için son derece önemlidir. Sizleri tekrar ağırlamaktan memnuniyet duyarız. Saygılarımla, Cem Akşahin Genel Müdür

Experience at Fairmont quasar Istanbul

Tripadvisor puanı 5.0/5

Voyager16649738158 TripAdvisor onaylı yorum

I had an outstanding experience thanks to Irem's exceptional service at Fairmont Quasar Istanbul. She was incredibly professional, attentive, and always went the extra mile to ensure everything was perfect. Her friendly attitude and attention to detail truly made my stay memorable. Excellent rooms and amazing breakfast are definitely a winning combination for a memorable stay. Great location, very clean and amazing atmosphere Definitely will stay again

Great experience, highly recommend.

Tripadvisor puanı 5.0/5

AriellePierpont TripAdvisor onaylı yorum

The room was new, clean with a contemporary design and very functional. The concierge service was great! Look up Ilayda, she’s helpful, will go the extra mile and is a pleasure to communicate with. Overall service was friendly, warm and very professional.

ile iş birliği içinde TripAdvisor

Diğer web kullanıcıları otelimizi değerlendirmektedir

  • 289 görüş 7.5/10 Konum
  • 613 görüş 8.9/10 Oda
  • 1.042 görüş 9.2/10 Hizmet
  • 16 görüş 3.3/10 Wifi
  • 327 görüş 9/10 Kahvaltı
  • 293 görüş 9.5/10 Otel Ambiyansı
  • 250 görüş 8/10 Yemek
  • 246 görüş 8.1/10 Konfor

Hizmet sağlayıcı Trustyou

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