Mercure Istanbul Bomonti 5 yıldız

Hotels com sitesindeki düşük puana rağmen otelinizden rezervazyon yaptık. Daha önceki konaklamamızın da etkisi vardı. Katıldığımız bir hafta boyunca hiçbir sikayetimiz olmadı ve otel personelinin ilgisi alakası çok iyiydi. Düşük puan almanıza sebep gösterilen hiçbir problem ile karşılaşmadık. Çevremize de otelinizi gönül rahatlığı ile tavsiye edicez. Teşekkürler.

The hotel is centrally located and within walking distance to a major Metro Station (10 minutes walk). First part of my visit was a business with the last part being for holidays. The service by the staff was consistent and helpful when required. This was particularly evident when it was necessary to move rooms which was done without hesitation by the front service staff. I would recommend the hotel to those who wish to be within the city precincts with easy access to the old city via the Metro. The rooms were above average and were cleaned daily with replacement towels and amenities provided, as required. The only hesitation I would put forward is the size of the elevators (being 2 in total and accommodating 5 to 6 persons maximum, being less if patrons had bags) and the difficulty in accessing them during peak periods. However, this was a small inconvenience. As I indicated above, I would recommend this hotel for the reasons stated.

Resepsiyon otopark sigara içilmeyen odadaki sigara kokusu herşey rezalet

1. Odamız sigara kokuyordu. Bildirdik gelip V5 dedikleri bir spray sıktılar. 2. Odaya çıkartan görevli odadan ayrılırken bahşiş istercesine rahatsız edici bir şekilde isteiğiniz var mı gibisinden defalarca sordu ki üzerim de nakit olsa verecektim. 3. Odada rahatsız etmeyin asacağı yoktu ve ıstirahat ettiğimiz zaman diliminde minibar kontrolü için gelindi. Neymiş minibar a bakacaıkmış v.b. 4. Yine istirahat ettiğimiz zaman diliğminde odadan memnun musunuz diye aradık odanız gayet güzeldi. Ancak uyandırılmak hoş olmadı. 5. AccorHoetels web sitenizden rezervasyon ve online checkin yapmama rağmen oda kartım hazır değildi. Geldiğimizde form doldurduk. Demek ki web sitenizde yazan online checkin kısmı bir işe yaramıyormuş.

Memnuniyetimi belirtmek isterim. Servis Temizlik bulunduğumuz Oda mükemmeldi. Yalnız şehir merkezi olması sebebiyle sesliydi.

Rezervasyonu “Çift kişilik king yatak” olarak yapmıştık çünkü 2 erişkin 1 çocukla rahat yatmak istiyorduk. ancak odada normal çift kişilik yatak vardı, king değildi, bunun üzerine resepsiyona ulaşmaya çalıştım ancak ulaşamadım çünkü odadaki telefon arızalıydı. Bunun üzerine cep telefonumdan oteli birkaç kez arayarak ismini bilmediğim, Türkçeyi pek de iyi konuşamayan kadın bir resepsiyon görevlisine durumu anlattım. bu konuyla ilgileneceğini söyledi ancak geri dönüş yapan olmadı. Sabaha kadar uykum sürekli bölündü çünkü sığamadık, kurs için konaklamıştım otelde, Pazar günüm çok verimsiz geçti maalesef. Ayrıca yatağın altında kulak çöpleri vardı ve gerçekten pis görünüyordu. Temizlikten de memnun kalmadık. Seyahat sitesindeki iyi puan için bu oteli seçmiştim ama pişman oldum..

Rezervasyonumu akıllı telefon uygulaması üzerinden yaptım. otele 15:30 da ulaştım, odamın hazır olmadığı ön büro tarafından söylendi. Çantamı makbuz karşılığı bıraktım, otele giriş evraklarını doldurdum. Ödememi otele girerken yapabileceğim söylendi. akşam otele geldiğimde rezervasyonumun iptal olduğu söylendi. böyle bir durumu hiç yaşamadım, bundan sonra Accor grubunda kalmayı düşünmüyorum.

There was no complimentary water and tea bags available for the nights I stayed. Once I complained the night shift manager was there by accident and offered me a fruit basket to apologize and made me forget about the negative effect of it. When the first morning I went to breakfast, the manager in charge said I had to pay for it as I booked without breakfast which was not true. Good that I had booking mail ready with me. Although he said it in a very nice way I was a kind of disturbed and disappointed. Then again once he saw the booking mail he was very nice to me to win my heart which he did.

Misafirperver ve sıcak kanlı bir ekine sahipsiniz

ben acente sahibiyim beni özelinizde misafir ettiğiniz için teşekkür ederim herseye mükemmel idi özellikle ertan beye ilgilerinden dolayı teşekkür ederim

Otelinizde bir kaç kez kaldım internetten yer ayırtarak konaklıyorum kahvaltı ayrıntısını atlamışım kişi başı kahvaltı fiyatı çok fazla yemeden çıktık rahat ve Güleryüz’lü personel hızlı servis güzel..!

İlk gün girişte verilen tek kişilik 15m2 lik sirkeci otellerindeki gibi odamız açık cephe kuzeye baktığı için buz gibi ve de küçüktü. Sonraki gün değiştirilen odamız gayet güzeldi.

There was a smell in the room. Check in and check out times were extra slow. Bathroom was average clean. Autopark was expensive and my car was driven by 16 y.o staff. Not a good experience at all. Not suggestible

We stayed with my husband at the room for 2 and booked it in advance. However when checking in the towels and all the amenities were only for 1 person. Housekeeping was not good. We stayed at the hotel for 3 days. One day they forgot to clean up garbage, the next day forgot to refresh the water. During our stay we had an issue, and asked 3 different persons from the Front desk for the help, and all of them gave us totally different answers. When trying to solve an issue at the checking out, the same happened. Also we had issue with pre-authorized amount. The amount was blocked for more than 2 weeks. A week after the check-out I wrote an email to the hotel explaining the situation and asking for clarification. Despite more than 3 weeks has passed, there is still no reply. Good that we kept all the receipts and tried to solve the issue through the bank. Overall not recommended.

This place is very bad. The room they put us in is had mold everywhere. The bathroom smelt so bad i cant even begin describe it. The radiator had a wooden cover and it was broken all the dust and spiders behind it was visible it was an absalute nightmare. I cant imagine how this place is a mercure hotel. Ive never stayed in a place this bad and ot did effect our holiday majorly considering we meeded to stay in that room. We went out to the hospital and came back to find our room door left wide open. All our items were in that room. I was so angry with this i called the reception. They sent their security guard TIMUR upstairs within 5 minutes and he was so rude. Clearly no customer service training has been provided to these people.He said his checked the cameras in 5 minutes which is bu’’sh’’.We did not feel safe at all.....He was so rude, he said im here to help you by raising his voice. You can imagine how upset we was finding out the maid left our room door open a room that has all our belongings in. Their excuse was the doors play up sometimes because theyre really old. Like seriously? I requested for our room to be changed and they mever cared enough to change our room or anything. I have asthma, i cant be mear mold and for that reason i couldnt even shower in that room. This was so upsetting. We went to a local spa everyday and took showers there. They are cheap for a reason and i seriously would not recommend this place. Im suprised they passed the inspection to become a Mercure Hotel franchise. They need to be inspected and honestly be povided a proper security So they know and understand that the service they provide includes making their guests feel safe.I asked for no one to enter our room. Not even the maids. The very next day we came back, suprise surprise someone had entered again.This place is NO mercure hotel. Its a fake establishment that just brought the name. Its a horrible place.