Swissôtel Al Maqam Makkah 5 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.4/5 7.501 görüş

En iyi fiyat
garantisi
Swissôtel Al Maqam Makkah - Image 1
Swissôtel Al Maqam Makkah - Image 2
Swissôtel Al Maqam Makkah - Image 3
Swissôtel Al Maqam Makkah - Image 4
King Abdul Aziz Endowment, Tower F Ibrahim Al Khaleel St, 21955, 21955 Al Maqam, Suudi Arabistan

Açıklama

Otel ekstraları

  • Swissotel Al Maqam Makkah offers panoramic views of the Kaaba and Haram and all city

  • Swissotel Al Maqam Makkah provides two exclusive and convenient direct access to the Haram .

  • Connected to the Clock Towers Complex, offers easy access to Makkah's biggest shopping mall.

  • Located 100m steps away from Haram granting our guests a privileged and convenient passage.

  • take pride in providing a family-friendly accommodation with treats for young guests.

Konaklama olanaklarımız

Otelin konumu

Swissôtel Al Maqam Makkah

King Abdul Aziz Endowment, Tower F Ibrahim Al Khaleel St, 21955
21955 Al Maqam
Suudi Arabistan

GPS:21.4193199, 39.82421

Telefon

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Araba parkı
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • %100 Sigara İçilmeyen Otel
  • Oda servisi

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.4/5  7.501 görüş

TripAdvisor Derecesi  4.3/5  3.897 görüş

2025 mükemmeliyet sertifikası

Very good service!

Tripadvisor puanı 5.0/5

Kashfia H TripAdvisor onaylı yorum

We are staying in Swissotel Makkah. Abul Fayez is our house keeping guy and he is very nice and sincere. He makes sure of everything we ask for very sincerely and immediately! We are very pleased with the service. Everything is very clean. I definitely recommend Swissotel Makkah !

Dear kashfiah, thank you for taking the time to share your positive feedback. We will make sure to share your feedback with Mr. Abul Fayez personally, to keep up the amazing work. We are waiting to serve again soon.

Excellent Room Service and Hospitality

Tripadvisor puanı 5.0/5

Tuan Nur Iliana... T TripAdvisor onaylı yorum

Room 2405 was very good and comfortable. The service staff, Ahmad Abdul Rahman, was friendly, kind, and attentive, always ensuring water, coffee, milk, and other amenities were well stocked and sufficient.

Dear Guest, thank you for your positive feedback towards our amenities, room services, staff services and room, we’ll make sure to share your positive feedback with Mr. Ahmad Abdul Rahman. We are always honored to welcome you at Swissotel Makkah, waiting to serve you again soon.

Top Hotel Near Masjid El Haram

Tripadvisor puanı 5.0/5

567fateha TripAdvisor onaylı yorum

The location is excellent; you just need to leave the hotel. In a 3-minute walk, you reach the Masjid. All people have smiles on their faces and the atmosphere is great. Especially Shahad at the reception provides the best customer service, and she is well qualified; the room is very clean, and the bed is very comfortable, offering great value! I am sorry you get what you pay for, but the rates are competitive compared to other similar hotels, but you need to compare like for like. Make no mistake, this is a very high-end hotel, also very quiet, and the breakfast is excellent. The only criticism I have is regarding their finance department, which has some unprofessional staff; however, I believe it is not affiliated with Swiss but rather a local setup that lacks respect for customers, but this doesn't matter because the hotel staff work hard, and I say this is the best hotel near Masjid El Haram.

Customers treated as mere 'products'

Tripadvisor puanı 3.0/5

Nadamjac TripAdvisor onaylı yorum

It was our 5th and last visit to this hotel! We arrived at around 8pm for check in and did not feel warmly welcomed despite being loyal customers with a platinum Accor member status! The response of the guest relations staff, Nouf when we asked for a possible upgrade really put us off. She was like arguing being rude and showing attitude and made us waste time! Finally we checked it our kaaba view room( which is one of the most expensive rooms in the hotel which we always book) and never get any upgrade or any other previledge besides what we pay for be it as a Gold member on previous stays or as a platinum member this time. When we spoke to the Duty manager, Abdul Wahid the attitude was similar : ' we have lots of platinum members at this hotel' he claimed -like no customer is special here!!!. Indeed customers are treated as 'products' at this hotel and one only gets what one pays for. This time I was even dissappointed by the quality of the food for breakfast and the breakfast atmosphere like a 'fish market' so noisy and messy not at all a 5 star feel!. We will definitely go for Fairmont or Swiss Al makkam on our next visit and i'm sure they cannot be worse on customer valuation than our experience with Swissotel. Swissotel please give some training on hospitality and customer valuation to your check in staff and specially guest relation employee and duty manager!

Very poor customer valuation.

Tripadvisor puanı 3.0/5

ANOSIJ TripAdvisor onaylı yorum

We checked in for 2 nights having booked a kaaba view room( one of the most expensive rooms!) We arrived at 8pm at the hotel and the check in staff was hardly welcoming merely doing their job! As platinum accor members we had at least expected a loyalty valuation,but nothing. We asked for an upgrade , but got the usual ' no availability' and the rudeness and attitude of the staffNouf who is supposed to be a guest relations person really put us off and even afterwards when we addressed the duty manager, Abdul Waheed he seemed the least concerned and mentioned that they have so many platinum members at their hotel!!. Any way to cut short, at this hotel customers are treated as mere 'products' . I think you are working in the wrong field as you have no notion of hospitality let alone customer valuation. It was our 5th visit to this hotel and will be our last! The breakfast is also like a 'fish market' with lots of food but poor in quality not gastronomic at all for a 5 star! Accor has many other options like Fairmont or even Swiss Al-makkam which i'm sure cannot be worse than here on customer valuation.

ile iş birliği içinde TripAdvisor

Diğer web kullanıcıları otelimizi değerlendirmektedir

  • 4.889 görüş 9.4/10 Konum
  • 6.338 görüş 8.1/10 Oda
  • 16.130 görüş 9.4/10 Hizmet
  • 141 görüş 3.6/10 Wifi
  • 3.104 görüş 8.6/10 Hijyen
  • 2.474 görüş 9/10 Yemek
  • 2.406 görüş 9.2/10 Kahvaltı

Hizmet sağlayıcı Trustyou

Yakınlardaki diğer tesislerimiz

Mecca şehrindeki tüm otellerimiz

Başlangıç fiyatı, ilgili yaklaşık fiyatlı oda kategorisinde 1 kişi için 1 gece, ek hizmetler hariç, kahvaltı hariç. Sonraki 20 gün içindeki bir gecelik konaklama için https://all.accor.com/ sitesinde söz konusu konaklama için o gün belirtilen, tüm vergiler dahil (Bazı vergilerin, yürürlükteki yerel mevzuata bağlı olarak otele varıldığında ödenmesi gerekebilir (örneğin konaklama vergisi).) en düşük genel fiyata karşılık gelir. Döneme ve doluluk durumuna göre değişiklik gösterebilir. Fiyat sadece rezervasyon anında garanti edilmektedir. Tüm rezervasyonlar (yurtdışı) otelin bulunduğu ülkenin para biriminde ödenmelidir. Yalnızca rezervasyon sırasında onaylanan ve otelin bulunduğu ülkenin para birimindeki tutar garanti edilir. Kendi para biriminizdeki tahmini bir karşılık size gösterilebilir, ancak bu sözleşme vasfı taşımaz. Ödeme anında bankanız sizden bankacılık ücretleri veya döviz dönüştürme masraflarını tahsil edebilir.