Pullman Rotorua 5 stars

Customer review rating (ALL Rating) 4.5/5 1,472 reviews

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Description

Hotel extras

  • Steps away from bars restaurants & shopping

  • Close to geothermal hot springs

  • Vibrant & contemporary dining at Barrel & Co Bar and Grill with fresh and local produce

  • Bright, flexible space for effective events

Our accommodation(s)

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Hotel location

Pullman Rotorua

1135 Arawa St
3010 ROTORUA
New Zealand

GPS:-38.134659, 176.252605

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Barrel & Co. Bar and Grill

Farm-to-table cooking that centres around an intimate open kitchen with a welcoming sense of theatre. Barrel & Co. is our cosmopolitan brasserie looking onto Arawa Street.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,472 reviews

TripAdvisor Rating  4.1/5  365 reviews

Certificate of excellence 2025

Excellent Base For Local Activities

TripAdvisor rating 5.0/5

Laurence L Couples - TripAdvisor review

We were really pleasantly surprised with this hotel as the reviews we read prior to were mixed. The room was very nice and spacious and spotlessly clean. In fact the whole hotel was spotless. The location is excellent being right in the middle of town and the staff were very accommodating.

Customer review rating 4.0/5

Paul E. Couples - Confirmed reviews ALL

Pleasant stay , staff very helpful

Dear Paul, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our location and breakfast buffet, as well as the helpfulness of our staff. Your feedback is greatly appreciated. Kind regards, Robert Andren General Manager

Customer review rating 1.5/5

Wen Y. T. Couples - Confirmed reviews ALL

Stay was comfortable .

Dear Wen Y. T., Thank you for taking the time to share your feedback with us. I am pleased to hear that you found your stay comfortable, though I am truly sorry for the concern caused by the additional charge on your account. Please accept my sincere apologies for the delay in responding to your emails. I have personally followed up on your enquiry, and we have now provided clarification regarding the charge. We hope the information supplied has been satisfactory and has resolved any concerns you may have had. If you have any further questions or require additional assistance, please feel free to reach out to us directly. We are here to help. Thank you once again for your understanding, and we hope to welcome you back for a seamless and enjoyable stay in the future. Shuichi Iwata Front Of House Manager Pullman Rotorua

Customer review rating 4.0/5

Kym W. Business - Confirmed reviews ALL

All staff were very courteous. Facility was modern and neat.

Dear Kym W., Thank you for your kind feedback regarding your recent stay with us. We are pleased to hear that you appreciated our location, modern facilities, and the courteous service provided by our staff. Your satisfaction is our priority, and we look forward to welcoming you back soon. Best regards, Annabel Pullman Rotorua

Customer review rating 5.0/5

Dennis T. Couples - Confirmed reviews ALL

Great service and food. Inner city location. Tracey we love your interactions with the customers. To the management and staff enjoy making people happy over the Christmas New Year break.

Dear Dennis, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed the luxury accommodations, service, and food. Your compliments about Tracey and the rest of the Team are greatly appreciated. Hope to see you back again soon! Kind regards, Robert Andren General Manager

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Other web-users rate our hotel

  • 708 reviews 8.6/10 Location
  • 1,122 reviews 7.9/10 Room
  • 1,023 reviews 8.4/10 Service
  • 13 reviews 5.6/10 WiFi
  • 360 reviews 7.4/10 Food
  • 313 reviews 7.7/10 Breakfast
  • 306 reviews 7.8/10 Cleanliness
  • 245 reviews 4.7/10 Value

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