Pullman Rotorua 5 stars

Customer review rating (ALL Rating) 4.5/5 1,440 reviews

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1135 Arawa St, 3010 ROTORUA, New Zealand

Description

Hotel extras

  • Steps away from bars restaurants & shopping

  • Close to geothermal hot springs

  • Vibrant & contemporary dining at Barrel & Co Bar and Grill with fresh and local produce

  • Bright, flexible space for effective events

Our accommodation(s)

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Hotel location

Pullman Rotorua

1135 Arawa St
3010 ROTORUA
New Zealand

GPS:-38.134659, 176.252605

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Barrel & Co. Bar and Grill

Farm-to-table cooking that centres around an intimate open kitchen with a welcoming sense of theatre. Barrel & Co. is our cosmopolitan brasserie looking onto Arawa Street.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,440 reviews

TripAdvisor Rating  4.1/5  372 reviews

Certificate of excellence 2025

Awful room after paying for an upgrade and waiting for room till 3 pm

TripAdvisor rating 2.0/5

Ian L TripAdvisor review

Paid extra for a room with a city view, looked on a rooftop and car park Check your room if staying here file:///var/mobile/Library/SMS/Attachments/88/08/FDEB658B-08D1-4906-AD96-1281A667C478/IMG_8084.HEIC

Customer review rating 4.5/5

Jade O. Business - Confirmed reviews ALL

Beautiful furnishings and a premium feel i have stayed here many times and the service is excellent. My only feedback is the room layout with the toilet there is only a frosted glass screen between you and the bed at such small quarters you can hear your significant other going to the toilet there is no true privacy and so using the hotel toilet outside your room is advised. For a 5 star hotel this is a little less than ideal but not a deal breaker

Dear Jade O, Thank you for taking the time to share your feedback regarding your recent stay at Pullman Rotorua. We are delighted to hear that you appreciate our beautiful furnishings and the excellent service during your visits. We understand your concerns about the room layout and the privacy issue and we are looking at ways how we can improve it without the need to change the room layout. Your feedback is invaluable as we continuously strive to enhance the guest experience. We look forward to welcoming you back for another stay in the future. Kind regards, Robert Andren General Manager

Customer review rating 2.5/5

Lynda C. Families - Confirmed reviews ALL

Bathroom door didn’t shut. No top sheet on bed

Dear Lynda, Thank you for your feedback regarding your recent stay. I apologize for the inconvenience caused by the bathroom door and the absence of a top sheet on your bed. Your comments are valuable and will be addressed to enhance our service. Kind regards, Robert Andren General Manager

Customer review rating 0.5/5

Joshua M. Business - Confirmed reviews ALL

I was disrupted multiple times by staff wanting to enter the room while I was resting after I had previously organised late checkout. I’m not sure why I was charged for late checkout even with a Gold Status - Hasn’t happened before at any of the other Accor hotels. Would be great if loyalty is recognised. Requested for invoice / receipt to be emailed but nothing has been done.

Dear Joshua Thank you for taking the time to share your feedback following your recent stay with us at Pullman Rotorua. I am very sorry to hear about your experience and sincerely apologise for the inconvenience caused. Please accept our apologies for the repeated disruptions while you were resting, especially after a late checkout had already been arranged. This is certainly not the level of service we strive to deliver, and I understand how frustrating this must have been. I apologise for the confusion and any oversight on our part, and I will be reviewing this with our team to ensure this is addressed appropriately. I am also sorry that your requested invoice was not emailed as expected. This should have been actioned promptly, and we will ensure this is followed up without further delay. Your loyalty is genuinely valued, and your comments have been shared with the relevant teams so we can prevent a recurrence. Thank you again for bringing this to our attention. Kind Regards Shuichi Iwata Front Of House Manager Pullman Rotorua

Customer review rating 5.0/5

Quentin D. Families - Confirmed reviews ALL

nice room, upgraded

Dear Quentin D., Thank you for your kind feedback regarding your recent stay with us. We are pleased to hear that you found your room comfortable and enjoyed the upgrade. It is always our aim to provide a pleasant experience for our guests. Kind Regards Annabel Front Office Pullman Rotorua

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Other web-users rate our hotel

  • 691 reviews 8.5/10 Location
  • 1,103 reviews 8/10 Room
  • 1,005 reviews 8.4/10 Service
  • 14 reviews 4.9/10 WiFi
  • 362 reviews 7.3/10 Food
  • 314 reviews 7.4/10 Breakfast
  • 303 reviews 7.8/10 Cleanliness
  • 250 reviews 4.3/10 Value

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