BreakFree Longbeach Surfers Paradise 3 gwiazdki

Ocena klientów (Ocena ALL) 4.4/5 Liczba opinii: 242

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Opis

O hotelu

  • Choose between 3 pools; an indoor, outdoor and wading pool. There's something for everyone!

  • Want to keep fit during your stay? Have a swing on the tennis courts, or workout in our gym

  • Driving to us? Feel assured with complimentary access to secure, undercover parking

  • Cook up a storm using our BBQ facilities, the perfect way to spend a hot summers evening

  • Our prime location within Surfers Paradise gives you the best base to explore from

Nasze pokoje

Lokalizacja hotelu

BreakFree Longbeach Surfers Paradise

28 Northcliffe Terrace
4217 SURFERS PARADISE
Australia

Pozycja GPS:-28.007572, 153.431046

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta niedozwolone
  • Transfer
  • Centrum fitness

3 baseny

BreakFree Longbeach has 3 pools: 1 heated indoor, 1 outdoor and 1 kids wading pool, so make time to take a dip and then kick back and relax on a sun lounge poolside.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.4/5  Liczba opinii: 242

Ocena TripAdvisor  4.0/5  Liczba opinii: 573

A great Gold Coast beach break.

Ocena na stronie TripAdvisor 5.0/5

gregorypW9288QG Opinia zatwierdzona w TripAdvisor

A great place for a short or long term break on The Gold Coast close to the beach and all amenities. Fully equipped and comfortably furnished to suit all age groups. Would we stay there again, absolutely yes we would. Look no further when planning your next self contained holiday.

Hi GregorypW9288QG, Thank you for the lovely review! I'm so glad we were able to accommodate you and your family for your stay. I do hope you were able to create some lovely memories, and I look forward to welcoming you back. Warm Regards, Kevin

Initially very unhappy with 2 bed unit, but manager accomodated as best he could but still disappointed one night.

Ocena na stronie TripAdvisor 3.0/5

Susan D Rodziny - Opinia zatwierdzona w TripAdvisor

2 bedroom unit Room 1605 was extremely disappointing. Air conditioning, telephone, range hood light not working plus kitchen utensils & crockery basic & limited. After complaining it wasn’t acceptable I was informed they couldn’t move us until next day. Manager was as accommodating as he could be but for an Accor hotel it was disappointing they presented the room for rent while they were aware of the problems. Room 1601 was upgraded and much better, what you’d expect for the money and everything worked and the standard much better., very pleasant. The pool area was great! Was also disappointed being an Accor member that our usual complimentary bottle of wine upon check in was not honoured, claiming they were not licensed. Overall the least favourite of our Accor stays ever! Credit to the manager though for dealing directly with us as best as he was able.

Hi Susan D, Thank you for taking the time to write such a comprehensive review. I'm sorry to hear the start of stay began in this way. I am currently working my way through the issues you listed for this room. I am glad I was able to assist in moving you to another apartment the following day, as due to availability this is the best I could do. Regarding the welcome drink, it is legislative requirement to have a liquor license to provide any form of alcohol in Australia. Without a restaurant onsite, and only having a 3 star property rating, I unfortunately cannot legally provide alcohol. I do hope the rest of your stay was smooth and relaxing just the same. Warm Regards, Kevin

Great Location apartment needs some improvement

Ocena na stronie TripAdvisor 2.0/5

Rebecca S Opinia zatwierdzona w TripAdvisor

When we arrived at our room, it was clear that it had not been thoroughly cleaned. The drain in the main shower had hair etc in it, the main bathroom ceiling was so low that anyone 6ft could not possibly have a shower without their head hitting the ceiling, meaning they had to crouch to get under the shower head(my son is 6ft 3" so it was impossible for him to shower in there), food from previous people was still in the draw with sugar spilt everywhere, the return air vent for the Air Con had a large build up of dust, the bin in the kitchen did not have a new liner and had grease or food spill in the bottom that had not been cleaned out, a glass in the draw had a lipstick stain, the air con was not working in the master, and a temp portable air con had been supplied which was vented out the door to the balcony. This meant we could not lock the door or close the curtains properly and it provided little relief in the room from the heat, especially in the afternoons when the sun was setting on that side of the building. The wardrobe doors either did not open or were very difficult to open. When all of this was reported to the staff they did send someone up to clean the vent and shower but could not offer a better solution to the air con in the master or even offer to move us to another room. When getting out of the lift on our floor there was a very distinct smell that was unpleasant. Thankfully this did not continue into our apartment. We decided on a BBQ dinner one night and when using the BBQ area the bins provided had clearly not been emptied for a while as a rotting smell was coming from them and the BBQ we used (the centre one) the drip drain was not connected correctly to a disposal point and dripped onto the ground running out to where we stood to cook. We decided to just get on with our stay and enjoy what the Gold Coast had to offer and did not spend hardly any time in the apartment other than to sleep and shower. We stayed at this location as it was a part of All Accor, and we trusted that it would be of a reasonable standard, but unfortunately, it was not. The staff were friendly, and the pool provided a nice space to relax in, but some improvements definitely need to be made.

Hi W824FCrebeccas, Thank you for taking the time to write such an extensive review! I am sorry to hear your stay did not reach the expectations we both have for this property. I will be working through all the points you have mentioned here, from the drains and food, to the vents and lipstick. I am currently working through the repair process of the AC in the master bedroom with the owner of this apartment, and the best temporary solution I could provide was a portable AC system. I have recently had a new Beef Eater BBQ installed and the drip drain repaired, so this issue should not present itself again. It was nice to hear my team were friendly, but I'm sorry your stay was not as pleasant as I would have liked. We will definitely be working through all the areas you have mentioned. Warm Regards, Kevin

Great escape from a busy life

Ocena na stronie TripAdvisor 5.0/5

Freedom17552307222 Opinia zatwierdzona w TripAdvisor

As a reoccurring customer every year it’s a great escape for our family from our busy life’s to be able to come to Queensland and slow life down and enjoy the weather and the people being able to stay at long beach apartments every time we come up is a pleasure and reassurance that our stay will always be met with The highest standards our needs are always met without any hesitations thank you to the manager on call if we ever need anything he is always ready to help he has always made our stay feel like we matter it’s always a pleasure to know when we always return he is the first friendly face we see. Like always can’t wait to come back and do it all again.

Hi Freedom 17552307222, Always a pleasure having you return, and thank you for the kind words regarding service. It was nice to be able to provide something extra this visit that made a difference for your family. Look forward to seeing you next year! Warm Regards, Kevin

Schoolies Week 1

Ocena na stronie TripAdvisor 5.0/5

Bella T Opinia zatwierdzona w TripAdvisor

Stayed here for schoolies week 1 and loved it! Very close to beach parties and shops. The views were amazing and the apartment was very nice. The staff were also lovely and held a BBQ every morning for us. Overall would reccomend staying here.

Hi bella661, It was an absolute pleasure having you stay with us during your celebrations. Thank you for your kind words, and good luck in all your future endeavours. Warm Regards, Kevin

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

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  • 69 Liczba opinii 3.7/10 Czystość
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