Mercure Tangerang BSD City bintang 4

Dear Mr. Henry W. S., Warm Greetings from Mercure Tangerang BSD City. Thank you very much for taking the time to share your kind review regarding your recent stay with us. We are truly delighted to know that you and your family had an enjoyable stay, and that you were satisfied with your overall experience, especially our cleanliness, arrival and departure experience, sustainability initiatives, as well as the recognition received as our valued ALL Accor Gold member. We also sincerely appreciate your feedback regarding the playground area, which has now been converted into a padel court. We understand that this may have affected your family’s expectation, especially when traveling with children. Your feedback is very valuable for us as we continue to improve and provide more enjoyable experiences for all our guests. Please also accept our sincere apologies that the welcome drink did not fully meet your expectations. We have noted your feedback and will share it with the related team for further improvement, particularly to ensure a better experience for our loyal ALL members. Thank you once again for your valuable feedback and recommendation. We truly look forward to welcoming you and your family back to Mercure Tangerang BSD City for another pleasant and memorable stay. Warm Regards, Rajcenda Syavira Guest Experience Executive

Dear Mr. Ricky N. W, Warm Greetings from Mercure Tangerang BSD City. Thank you for taking the time to share your feedback regarding your recent weekend stay with your family. We are delighted to know that you enjoyed our strategic location near AEON Mall BSD, the variety of breakfast selections, and the convenience of accessing the swimming pool facilities. It is always a pleasure to learn that our facilities contributed positively to our guests' experience. At the same time, we sincerely apologize for the inconvenience caused by the water condition in your bathroom. Please rest assured that your feedback has been shared with the relevant team for further inspection and improvement, as guest comfort remains our top priority. Thank you once again for your valuable feedback. We look forward to welcoming you and your family back for an even more enjoyable stay in the future. Warm Regards, Rajcenda Syavira Guest Experience Executive

Dear Mrs. U., Warm Greetings from Mercure Tangerang BSD City. Thank you for taking the time to share your experience following your recent stay with us. We are delighted to know that you had a memorable stay and enjoyed the cleanliness and comfort of our hotel. It is also wonderful to hear that our family-friendly facilities, including the children's playground and massage chair, contributed positively to your overall experience. Your kind appreciation of our team's friendliness and hospitality is truly valued and serves as great motivation for us to continue delivering excellent service to all our guests. Thank you once again for your support. We look forward to welcoming you and your family back for another pleasant and memorable stay in the near future. Warm Regards, Rajcenda Syavira Guest Experience Executive

Dear Mr. Henry A., Warm Greetings from Mercure Tangerang BSD City. Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to know that you found our room comfortable and appreciated our strategic location. It is always encouraging to receive positive comments from our guests. At the same time, we appreciate your constructive feedback regarding our breakfast quality. Please be assured that your comments have been shared with the relevant team for review and improvement, as we continuously strive to enhance our guests' dining experience. Thank you once again for your valuable feedback. We look forward to welcoming you back and providing an even better experience in the future. Warm Regards, Rajcenda Syavira Guest Experience Executive

Yth. Bapak E., Salam Hangat dari Mercure Tangerang BSD City. Terima kasih telah meluangkan waktu untuk membagikan pengalaman menginap Bapak bersama keluarga. Kami sangat senang mengetahui bahwa Bapak merasa sangat nyaman selama menginap, serta puas dengan pelayanan yang diberikan oleh Ibu Bella dan tim Receptionist kami saat proses check-in. Kami juga sangat menghargai masukan Bapak mengenai benefit sarapan untuk pasangan dan anak. Saran tersebut telah menjadi perhatian kami dan akan kami sampaikan kepada tim terkait sebagai bahan evaluasi untuk meningkatkan kenyamanan pengalaman menginap keluarga di masa mendatang. Kami berharap dapat kembali menyambut Bapak E. dan keluarga pada kunjungan berikutnya dengan pengalaman yang semakin menyenangkan. Salam Hangat, Rajcenda Syavira Guest Experience Executive