Апарт-отель Adagio Лондон Брентфорд (открытие в октябре 2018 г.) 4 звезды

Got a suite for my family and they gave us a room under maintenance. The TV in the room was not working and the TV in the living room had the fewest channels and were not clear. Was given a towel that had "poop" on it and the staff were rude about it. Also the AC was not cooling. Had to go downstairs after a night to complain before our suite was changed to a functional suite. To make up, they offered us a can of coke which was more insulting plus there is no room service/room cleaning unless you pay for it. Generally a sad experience in the Adagio Brentford.

I booked and prepaid some two months ahead three rooms for my wife, me and my brother's family of four. At that time I expressed wish for high floors as this was the main reason for selecting it. As a loyal customer, previously platinum now gold, I thought that would help. It didn't. Arriving at 5pm we were advised only low floors were available and only after some complaining (the lame excuse was the hotel assigns rooms on the day, firts come first served, rather than ahead of time - if this hotel policy then it's a poor policy) got one room on a higher floor. We were also offered water for delay, worthless gesture as being gold member I am meant to get a welcome drink and, if available, a room upgrade. I got neither. Two Asian receptionists were good, a third not so. The experience was very disappointing. I would not select this hotel again and questioning continued my continuing loyalty to Accor. The rooms were OK with a well equipped kitchen but common areas showed wear and tear. Next time Novotel next door or a non-Accor hotel.

Fabulous Aparthotel. Cleanliness is impeccable, great location too. Staff go above and beyond to make your stay comfortable, especially Anta and Mansha - they are a credit to the hotel. I wouldn’t sat anywhere else in this area . That m you Adagio Brentford for your warm and friendly welcome .

I was very disappointed with my stay. The room door and kitchen cupboards had visible dirty finger marks from previous guests. I do not expect to check into a room seeing traces of previous guests. The room felt cold and I was unable to adequately adjust the air con. Lack of sockets close to the bed was inconvenient for phone charging overnight. Will stay at the Novotel across the street next time I’m in the area on business as it will be worth paying the extra.

Thank you Mr Vishal for the lovely welcome and quick check in with a warm smile I enjoyed my stay here in the Adagio Aparthotel Brentford hope to visit again soon this time with family and friends see you soon