Novotel Лондон Запад 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.0/5 Отзывов: 2 250

Гарантия
лучшей цены
Novotel Лондон Запад - Image 1
Novotel Лондон Запад - Image 2
Novotel Лондон Запад - Image 3
Novotel Лондон Запад - Image 4
1 Shortlands, Hammersmith, W6 8DR ЛОНДОН, Великобритания

Описание

Особенности отеля

  • 33 универсальных конференц-зала

  • Бесплатный доступ к WIFI во всех номерах

  • Полностью оборудованный фитнес-центр

  • Три минуты пешком от станции метро Hammersmith

  • Короткая поездка на метро до Харродс и Гайд Парка

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Расположение отеля

Novotel Лондон Запад

1 Shortlands, Hammersmith
W6 8DR ЛОНДОН
Великобритания

GPS:51.492115, -0.219759

Телефон
Факс +44 20 8741 2120

Доступ и транспорт

Гостиничные услуги

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При отеле
  • Парковка
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.0/5  Отзывов: 2 250

Рейтинг TripAdvisor  4.0/5  Отзывов: 5 518

A smooth check-in and a surprise Afternoon Tea for my friends

Примечание: Tripadvisor 5.0/5

Julia G Friends getaway - Реальные отзывы TripAdvisor

I booked 3 nights for 2 of my friends in a Twin room and emailed the hotel beforehand explaining it was’nt booked for me. This wasn’t a problem at all and they just needed the names of who it was for. I’d also noticed the hotel offered an Afternoon Tea experience. I booked this and again contacted the hotel to see if instead of selecting a time slot, they could make this a surprise for my friends when they checked in. I recieved a lovely text from my friends saying the room was GORGEOUS and check- in was very smooth. Apparently staff had also written a little surprise note for them to find in the room telling them about their surprise Afternoon Tea. This was such a lovely touch and even though you were meant to book in advance for the Afternoon Tea they managed to accommodate for them on the same day. Communication was so smooth between me and the hotel and everything was so well organised. The pictures of the Afternoon Tea looked amazing too so I’m so grateful they made my friends’ stay so special!

Dear Julia, Thank you for such a positive review. We are truly honoured by your appreciation for the seamless check-in process and the delightful Afternoon Tea experience we arranged for your friends. It is always our pleasure to create special moments for our guests, and it's heartwarming to hear that the surprise note added a touch of charm to their stay. Ensuring smooth and effective communication with our guests is a top priority for us, and we're thrilled that our efforts in organization and service have resonated so well with you. Additionally, knowing that your friends found their room to be gorgeous confirms our commitment to providing comfortable and aesthetically pleasing accommodations. It would be our pleasure to have you return on another occasion. Very best wishes, Anastasios Agiannitis, Guest Relations Manager

Anniversary

Примечание: Tripadvisor 5.0/5

Luke P Реальные отзывы TripAdvisor

Everything was easy, booking the room and even sorting out something for the room for my anniversary with my other half (which they did complimentary), the team is extremely nice and helpful and I would especially like to mention Mr. Ivilin for helping us out pre-booking who was most helpful.

Dear Lukepm, Thank you for such a great review. We are thrilled to hear that your experience with us was memorable and met your expectations. We are pleased that you found the booking process to be seamless and that our special arrangements for your anniversary added to the celebration. Our team strives to provide exceptional service, and it's heartening to know that Mr. Ivilin, in particular, was able to assist you efficiently during the pre-booking phase. Your commendation is a testament to our commitment to guest satisfaction. We look forward to a return visit from you in the future. Best wishes, Anastasios Agiannitis, Guest Relations Manager

Worst afternoon tea experience

Примечание: Tripadvisor 1.0/5

Abbiporter Реальные отзывы TripAdvisor

Don’t go here. Worst experience for afternoon tea. If I could have a refund I would rather have that than stay and experience the complete disregard and incompetence I experienced today. I came for afternoon tea after booking online for my birthday. First of all no one greeted us at the entrance of the mirror bar, and when we were finally attended to after booking online we were told that we could sit at any table while they prepared a table for us. In the meantime I overheard the staff arguing that they couldn’t find our booking. We were finally seated and told that the food would only be 20mins. The waiter came and set up the table and took our tea orders. Our booking had a bottle of Prosecco and another waiter came and asked to see our voucher as they couldn’t find our booking. After nearly 50mins the afternoon tea finally came out and was completely different to the menu they had online on Groupon. When I inquired about this and our bottle of bubbly I was told that they’d get back to me. After another 20mins I was told that the menu had changed and if I wanted a vegan afternoon tea and a regular afternoon I should have booked two different single afternoon teas. Our bottle of Prosecco was only brought to the table after I had to ask twice. The afternoon teas wasn’t explained by the waiter who brought it over and the manger came over and asked how everything was after I’d complained to one of the servers and said he’d bring over desserts as the confusion about the menu was an issues and he felt bad that we were having a bad experience. After waiting over 20mins for said desserts we left because it was clear we weren’t going to receive them and no one came to update us on any delays in the kitchen etc. This whole experience ruined my birthday celebrations and left us in a bad mood for the rest of the day. Don’t book here if you want a special experience. I’ve had afternoon tea in other places and companies and honestly even making it at home would be better than having it at Novotel Hammersmith. Just awful. Will never go back. Don’t give them your money

Dear Porter, Thank you for taking the time to review your stay. We are sorry that your afternoon tea experience did not fully meet your expectations. It is concerning to hear that there were multiple aspects of your visit that fell short, particularly on such a special day as your birthday. Our goal is to offer a warm welcome and efficient booking management to all our guests, and it seems we have missed the mark during your visit. We understand how important these details are and truly apologize for the wait times and any miscommunication regarding your booking and the service of your afternoon tea and Prosecco. We also regret to hear that the afternoon tea selection did not match the menu advertised and that the options provided were not clearly explained. Furthermore, we are disappointed to learn about the delay and eventual absence of the dessert service, which is certainly not up to our standard of service. Nonetheless, we take pride in our hotel's location, just a short walk from the Hammersmith Apollo and close to the bustling Westfield London, offering our guests convenient access to some of London's best attractions and shopping experiences. We hope that you will allow us the opportunity of providing you with an improved service in future. Best regards, Odhi Johanes, Senior Guest Relations

Great place to stay in London

Примечание: Tripadvisor 5.0/5

Pf20200 Реальные отзывы TripAdvisor

Great location, friendly staff, particularly great F&B options, food quality at the breakfast was the best. Services including rooms, breakfast were top notch.. Very helpful and kind team always going out of the way to help us. I would recommend to my friends and family anytime.

Dear Guest, Thank you for this great review. We're thrilled your time with us was so enjoyable. We are delighted that you enjoyed the rooms, appreciated our delectable food and beverage options, and found our staff to be friendly. It is wonderful that you liked the food quality at our breakfast, and we're proud to note that our services met your expectations, ensuring a comfortable stay. Your recommendation to friends and family is the highest compliment we could receive, and for that, we are truly grateful. We look forward to welcoming you back soon. Kind regards, Ashleigh Hector, Guest Relations Executive

Nice reception team

Примечание: Tripadvisor 5.0/5

need4if Couples - Реальные отзывы TripAdvisor

Another great stay at a great hotel. Thank you very much for being a hotel we can call a second home. I really appreciate the extra mile your team goes to make our stay pleasant. We will back soon, and we hope to see again all these nice smiling faces in reception.

Dear Our Valued Guest, Thank you for this great review. We are delighted that you had a pleasant stay and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations; we will be sure to pass on your comments. We look forward to welcoming you back soon. Kind regards, Ashleigh Hector, Guest Relations Executive

В сотрудничестве с TripAdvisor

Другие интернет-пользователи оценили наш отель

  • 2 071 Отзывов 9.3/10 Расположение
  • 2 968 Отзывов 5.9/10 Номер
  • 2 957 Отзывов 7.7/10 Сервис
  • 63 Отзывов 6.4/10 Интернет
  • 1 257 Отзывов 8.3/10 Завтрак
  • 1 156 Отзывов 6/10 Чистота
  • 54 Отзывов 8.1/10 Велнес-зона

В сотрудничестве с Trustyou

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