Novotel Лондон Запад 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.2/5 Отзывов: 2 708

Гарантия
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Novotel Лондон Запад - Image 1
Novotel Лондон Запад - Image 2
Novotel Лондон Запад - Image 3
Novotel Лондон Запад - Image 4
1 Shortlands, Хаммерсмит, W6 8DR ЛОНДОН, Великобритания

Описание

Особенности отеля

  • 33 универсальных конференц-зала

  • Бесплатный доступ к WIFI во всех номерах

  • Полностью оборудованный фитнес-центр

  • Три минуты пешком от станции метро Hammersmith

  • Короткая поездка на метро до Харродс и Гайд Парка

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Расположение отеля

Novotel Лондон Запад

1 Shortlands, Хаммерсмит
W6 8DR ЛОНДОН
Великобритания

GPS:51.492115, -0.219759

Телефон
Факс +44 20 8741 2120

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Парковка
  • Можно с животными
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.2/5  Отзывов: 2 708

Рейтинг TripAdvisor  3.8/5  Отзывов: 5 825

Great Post-Christmas Experience

Примечание: Tripadvisor 5.0/5

Ocean T Реальные отзывы TripAdvisor

The service has been great! Alex and Jeff were very attentive and took care of our needs very well. We would certainly revisit.

Dear Ocean, We really appreciate this positive review about your stay. We are thrilled that your post-Christmas stay met your expectations. It’s wonderful to hear how much you appreciated the attention from our team members. We take pride in delivering service that leaves a lasting impression, and knowing you’d revisit makes it all worthwhile. We look forward to welcoming you back. Best wishes, Anna Alves, Assistant Guest Relations Manager

HORRIBLE - Marcelina ruined my stay

Примечание: Tripadvisor 1.0/5

333_miriammm Реальные отзывы TripAdvisor

I booked via DayUse (Booking No: 600O862V) and was HORRIFIED by the customer care service from staff member Marcelina. She was so rude and dismissive. As I was checking out, I informed Marcelina that I needed to order an uber home and my phone was about to die and as a young female, just wanted to make sure I got home safe. I asked if she knew a place I could get a charger or somewhere I could charge my phone or if the hotel had any chargers I could use, she responded rudely saying "no and it's not my problem if your phone is dead and not my job to assist you with this". I was so shocked and had to then go over to the bar area to see if I could get help. On top of this, as I was leaving, I then see a display that sells phone chargers (plugs and wires) right across from where Marcelina was situated and then reproached her to say it was unfair the way she spoke to me if she knew that the hotel sells chargers, and she could have informed me of this and helped me out. Again she was dismissive and rude and repeated that she had no obligation to be helpful to me and then proceeded to ignore me despite me speaking in a calm manner. I am so in shock as I have stayed in hotels around the world over the years, including Novotel, and now I never want to stay at a Novotel again because the customer service was SHOCKING. Never in my life have I had someone be so rude and dismissive to me, as a guest.

Novotel experience

Примечание: Tripadvisor 5.0/5

Sunshine61782373990 Реальные отзывы TripAdvisor

Everything was good as christmas decoration at welcome zone,where Alex and Jeff was very kind and professional. They made our staying much pleasure and enjoyed. Thank you and I'll come back!

Dear Sunshine, Thank you very much for this kind review. We are thrilled that your experience at Novotel London West lived up to your expectations. Our team takes great pride in creating memorable moments, especially during festive seasons. It was our pleasure to ensure your stay was enjoyable from the welcoming atmosphere to the attentive service. Alex and Jeff are delighted to hear their efforts contributed to your positive holiday memories. We’re also glad you found our rooms, location, and amenities met your needs so well. Thank you again for choosing us for your London visit. We can’t wait to welcome you back whenever your travels bring you this way. We all look forward to seeing you again in the future. Best regards, Anastasios Agiannitis, Guest Relations Manager

Nice hotel

Примечание: Tripadvisor 5.0/5

Falier X Реальные отзывы TripAdvisor

Good location close to Hammersmith station. Receptionist are nice in there, Especially Jeff and Alex. Always see their smiling face. Thank you for their service.

Dear Guest, Many thanks for your review. We’re thrilled you had such a lovely stay at Novotel London West. It’s wonderful to know our team’s warm hospitality, especially from Jeff and Alex, made your visit memorable. We take pride in being steps away from Hammersmith Station, making it easy to explore the city. Your kind words motivate us to keep delivering experiences that delight our guests. We look forward to welcoming you back. Best wishes, Anastasios Agiannitis, Guest Relations Manager

friendly staff and location is perfect

Примечание: Tripadvisor 5.0/5

Lorraine L Реальные отзывы TripAdvisor

the location here is perfect, close to the the subway station and everything is handy. the hotel staff Alex and Jeff is very helpful and friendly! a very pleasant stay here.

Dear Lorraine, Thank you very much for this kind review. We are thrilled you enjoyed your stay at Novotel London West. It’s wonderful you found our team so welcoming and that our location made exploring the area convenient. Having everything close by is something we know our guests value, and we’re happy it added to your experience. We’re particularly glad Alex and Jeff contributed positively to your visit with their support. Their dedication reflects our commitment to ensuring every guest feels well looked after. We hope that you will visit us again in the future. Kind regards, Anastasios Agiannitis, Guest Relations Manager

В сотрудничестве с TripAdvisor

Другие интернет-пользователи оценили наш отель

  • 2 494 Отзывов 9.4/10 Расположение
  • 3 223 Отзывов 6.4/10 Номер
  • 4 195 Отзывов 8.6/10 Сервис
  • 68 Отзывов 5.8/10 Интернет
  • 1 271 Отзывов 6/10 Чистота
  • 1 250 Отзывов 8.3/10 Завтрак
  • 74 Отзывов 8.6/10 Велнес-зона

В сотрудничестве с Trustyou

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