Novotel Лондон Запад 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.2/5 Отзывов: 2 083

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Описание

Особенности отеля

  • 33 универсальных конференц-зала

  • Бесплатный доступ к WIFI во всех номерах

  • Полностью оборудованный фитнес-центр

  • Три минуты пешком от станции метро Hammersmith

  • Короткая поездка на метро до Харродс и Гайд Парка

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Расположение отеля

Novotel Лондон Запад

1 Shortlands, Хаммерсмит
W6 8DR ЛОНДОН
Великобритания

GPS:51.492115, -0.219759

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При отеле
  • Парковка
  • Можно с животными
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.2/5  Отзывов: 2 083

Рейтинг TripAdvisor  3.8/5  Отзывов: 5 614

A great time in London

Примечание: Tripadvisor 5.0/5

amirkD257SU Реальные отзывы TripAdvisor

Alex was spectacular He helped manage my visit and it was a great experience for me The hotel was clean and the location was good All members of staff are welcoming and respectful The food was very fresh and delicious The service was excellent

Dear Su, Thank you very much for your kind review. We are truly delighted that your stay at Novotel London West was a memorable one, with our team's dedicated service contributing to a wonderful experience. Our staff takes great pride in offering a warm and welcoming atmosphere, ensuring that our guests feel respected and taken care of throughout their stay. We are pleased to hear that Alex's attentive assistance added to the enjoyment of your visit. It's also rewarding to know that the cleanliness of our hotel met your expectations, and that the proximity to local attractions like Hammersmith Apollo and Westfield London enhanced the convenience of your stay. Moreover, we are thrilled that the culinary offerings at our Artisan Grill and Aroma Restaurant left a lasting impression with their freshness and flavor. It would be a pleasure to welcome you back. Best wishes, Anastasios Agiannitis, Guest Relations Manager

Pleasant stay

Примечание: Tripadvisor 5.0/5

Chrisd2k Реальные отзывы TripAdvisor

Had a great stay, staff always helpful, Alex always looks after us. The rooms clean and the hotel is in a great location. Easy access to the bus and train station. The breakfast is I well covered spread food is nice and at a reasonable price for what you get.

Dear Chris, Thank you very much for this kind review of your recent stay. We truly appreciate the kind words regarding your recent stay at our hotel. We are delighted that you enjoyed the attentiveness of our staff, including Alex, and found our rooms to be immaculately maintained. Our central location, just a short stroll away from the Hammersmith Apollo and the convenience of nearby transport links, is one of the many facets we pride ourselves on. It is great to hear that our breakfast offerings hit the mark, providing a delicious start to the day at a value that resonates with our guests. We look forward to seeing you again soon. Best regards, Jessie Allka, Guest Relations Executive

Won’t go back

Примечание: Tripadvisor 1.0/5

Portia G Реальные отзывы TripAdvisor

Would not stay here again. Staff are not helpful or even polite, all look miserable and fed up. Rooms are dull and old. Tv needs updating so do the toilets. Bed was like sleeping on a concrete slab. Parking was £54 for 2 days which I think is absolutely disgusting. Smoke alarms were going off intermittently! 2 waters left in the room even though was booked for 2 nights & 2 people. Nothing was replenished (coffee). Extremely overpriced for what it is. I recommend getting an air b&b for half the price, I’m sure it will be cleaner & more modern.

Poor and disappointing

Примечание: Tripadvisor 2.0/5

kayle79 Реальные отзывы TripAdvisor

This hotel is pretty sub standard. We had paid for early check, yet it wasn't on there system so no room ready. When did get in the second bed wasn't made up. Two hours later and still not done after the fourth time asking. Rooms are very basic with chip paper on the walls and artex on the ceilings. The carpet was dirty and heavily marked and the sofa bed has cigerette burns. We also asked at reception if we could have a room that wasn't pet friendly due to pet allergies, to he told all rooms allow dogs so nothing they can. If you like a decent hotel with a few nice things, give this place a miss. The reception and bar areas are quite nice bit as soon as you go to the rooms it's very disappointing. If there was availability anywhere else nearby we would leave. I definitely don't recommend and won't be back.

Dear Guest, Thank you for taking the time to provide this feedback. We are delighted that you found our reception and bar areas to your liking, highlighting the effort we put into maintaining a welcoming atmosphere in our common spaces. However, we are truly sorry to hear about the issues you faced with the early check-in and the readiness of your room. We understand how important a smooth and efficient check-in process is for our guests, and we regret any inconvenience caused. We strive to offer well-appointed and well-maintained accommodations, and we’re sorry to hear that your experience did not reflect this. Regarding our pet-friendly policy, we aim to accommodate all our guests' needs, including those traveling with pets. We are sorry that this aspect did not meet your personal preferences, and we will take your feedback into consideration as we continuously seek to improve our guest experience. If you would like to discuss further regarding your recent experience at our hotel, please feel free to contact us directly on H0737@accor.com We look forward to the opportunity to welcome you again. Best regards, Jessie Allka, Guest Relations Executive

Great experience!!!

Примечание: Tripadvisor 5.0/5

Alexis K Семьи - Реальные отзывы TripAdvisor

We had a wonderful stay over Easter Holidays! The staff’s passion and attention to detail really stood out - incredibly kind and service is top notch. Beautiful hotel, the food was delicious. The location is also very convenient, connecting everywhere. Will stay here again the next time we are back in London.

Dear Alexis, Thank you very much for this kind review of your recent stay. We are truly grateful for your glowing review and the recognition of our hotel's offerings. We are delighted that you appreciated the commitment and care from our team, the appealing design of our accommodations, and the culinary delights from our Artisan Grill and Aroma Restaurant. It is great that the convenience of our location, close to Hammersmith Apollo and Westfield London, contributed positively to your London journey. Your contentment with the room amenities, such as the air cooling system, minibar, and the Novotel Mattress for a restful sleep, is equally pleasing to hear. We look forward to seeing you again soon. Best regards, Anastasios Agiannitis, Guest Relations Manager

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Другие интернет-пользователи оценили наш отель

  • 2 228 Отзывов 9.4/10 Расположение
  • 2 913 Отзывов 6.5/10 Номер
  • 3 220 Отзывов 8.5/10 Сервис
  • 64 Отзывов 6.4/10 Интернет
  • 1 186 Отзывов 8.5/10 Завтрак
  • 1 097 Отзывов 6.6/10 Чистота
  • 58 Отзывов 9/10 Велнес-зона

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