Примечание: отзывы клиентов (Рейтинг ALL) 4.3/5 Отзывов: 1 802
Просторные универсальные номера Novotel с современными интерьерами и всеми необходимыми удобствами идеально подходят для работы и отдыха.
Novotel Лондон Брентфорд
Great West Road
Контактный адрес электронной почты
Доступ: 1.61 km / 1 mi 10 min walk / 2 min drive
Доступ: 1.61 km / 1 mi 10 min walk / 3 min drive
Регистрация заезда с - Регистрация выезда до
В нашем меню вы найдете не только местные деликатесы, но и блюда из всех уголков мира: от британского бургера с говядиной до японского лосося, маринованного в мисо. Здесь найдется блюдо для каждого гостя.
Отзывы наших гостей
Реальные отзывы гостей, которые останавливались в нашем отелеУзнать больше
EXTREMELY UPSET AND FRUSTRATING
Примечание: Tripadvisor 1.0/5
SallyS313 Семьи - Реальные отзывы TripAdvisor
The staff at this hotel do not know what they are doing… we left some clothes behind in the wardrobe which were then pinched and not returned to us… when contacting the hotel for help they were so unhelpful and just felt fobbed off. This left us feel very frustrated and unhappy. Unable to speak to anyone in charge!!! Just a terrible experience due to this situation and left feeling very helpless due to TERRIBLE staff who have no idea how to run a hotel! I suggest you give your staff some lessons in customer service ASAP.
Poor customer service!
Примечание: Tripadvisor 1.0/5
Xxxxyy Семьи - Реальные отзывы TripAdvisor
Its absolutely pathetic service by front office staff at Novotel Brentford London. We had checked in just couple of hours before due time and hotel staff was extremely curt to turn down our repeated pleas for an early check in! We had 2 young kids who were extremely jetlagged after a long journey. Inspite of repeated reqyests, we were turned down! The staff said if we pay extra then they will give the room faster but not otherwise!...so much for hospitality!
Dear Wonderlust! Thank you for your feedback regarding your early check-in request experience. I was sorry to read that on the day of your stay the hotel could not grant your request for an early check-in. Whilst we try to grant all of our guests requests, we are aware that there will be occasions when we are unable to do so. We then hope that on those occasions when we are unable to grant those requests, especially complimentary, that those guests would be more understanding. It was surely another great opportunity to deliver an exemplary service, as we have done many times in the past, however on this occasion we were unable to and therefore checked you in during the normal advertised times. I apologise that we were unable to honour your request on this occasion. So we continue to learn from these experiences as we strive to further improve the services we provide to be more aligned with current guests expectations. Thank you once again for your valued feedback, which we have acted on. Kind regards, Terence
Good classy hotel
Примечание: Tripadvisor 5.0/5
Stylishvue Реальные отзывы TripAdvisor
We needed a hotel in the outskirts of London for the Marathon weekend. This is a lovely hotel with a classy interior and great travel links into central London. The room was spacious with a little bed for my 4 year old. Breakfast was good and I loved the sausage and egg muffins and watermelon on Monday morning. There is a Sainsbury’s next door to grab snacks. The parking is £15 a night so factor that in if coming by car. The swimming pool was lovely and we used it every night. Will definitely be staying here again.
Dear Stylishvue, Thank you for your Excellent TripAdvisor review about your Marathon weekend stay with us. I am so pleased to know that you and your family had such a great experience, especially our swimming pool. It would be our pleasure to welcome you back and not just during the London Marathon weekend. Thank you once again. Terence
Excellent service in an Excellent Location
Примечание: Tripadvisor 5.0/5
jordangB3839WL Couples - Реальные отзывы TripAdvisor
Gem of a hotel in a wonderful location in London, Reception staff friendly, Paramjeet as a stand-out contributor for her excellent and thorough check-in. Food and Beverages were well priced, excellent standard and very tasty all round. Rooms were clean and tidy, housekeeping staff friendly and the building was very well maintained. Friendly service all round and would visit again. Thank you everyone
Dear Jordan G, Thank you for your Excellent review. It was a pleasure to read that you found Novotel London Brentford to be a gem of a hotel in a wonderful location. I have since shared your feedback with Paramjeet, who was delighted to receive the compliment. On behalf of the entire team at the hotel who contributed to the excellent experience you had during your stay with us, we would like to once again thank you for your encouraging feedback. Kind regards, Terence
A comfortable weekend stay
Примечание: Tripadvisor 4.0/5
Shaun R Solo travel - Реальные отзывы TripAdvisor
A good stay at Novotel Brentford for one night. Arrived after check in had opened at about 3:30pm. Had been upgraded to an executive room on the 7th floor which was a nice surprise. The room was incredibly clean, bed and pillows comfy and bathroom very spacious. Was great that the room comes equipped with Sky TV, an iron and ironing board, gowns and a Nespresso coffee machine which was handy for the morning, especially as the breakfast price is £25pp which is extortionate! Tip: Walk across the road to Premier Inn where it is cheaper! But the stay was lovely. You have to book a slot to use the pool and sauna and be provided with a key card for it and a towel, luckily I was able to book one straight away for 4pm to have a swim before going out in the evening, although did have to share the pool with two large family groups. The room was very quiet, overlooking the courtyard area outside reception - would definitely recommend asking for this versus rooms which face the busy main roads. Only other negative would be the parking charge of £15 - if visiting at the weekend, there are lots of 'free' roads a few mins walk from the hotel so would recommend that. All in all, a comfortable stay and I would return.
Dear Shaun R, Thank you for your review about your comfortable weekend stay. It was good to read that you would recommend the hotel and would return. Your tips and advice are of great value to our readers so it might be worth me adding a few of my own. The price of our breakfast is in fact higher than the Premier Inn, mainly because they are two different products/offering. The actual price of our full English breakfast is £21. If visiting on weekends and looking for lots of "free" roads to park, please be conscious of event days in the area (namely when either Brentford FC or London Irish is playing at the Brentford stadium). Thank you once again for your invaluable feedback and we would certainly like to welcome you back to the hotel in the near future. Kind regards, Terence
В сотрудничестве с TripAdvisor
Минимальная цена за ночь на 1 человека в номере категории рядом с ценой без дополнительных услуг и без завтрака. Она соответствует минимальной публичной оферте с учетом всех налогов (НДС и туристического налога) на размещение в номере, представленном на веб-сайте https://all.accor.com/ сегодня, за одну ночь в течение следующих 20 дн. Может отличаться в зависимости от периода и наличия мест. Гарантия цены предоставляется только на момент бронирования. Все бронирования (за границей) оплачиваются в валюте страны, в которой расположен отель. Гарантируется только сумма в указанной валюте, подтвержденная на момент бронирования. Мы предоставим вам оценочную сумму в валюте вашей страны, но она не будет суммой к оплате. В момент оплаты ваш банк может взимать банковские издержки и (или) комиссию за конвертацию.Вернуться к цене номера