ibis budget Лондон Хаунслоу 2 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 3.9/5 Отзывов: 1 099

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Особенности отеля

  • A 20-minute drive to Heathrow Airport

  • Less than a ten minute walk to Twickenham stadium

  • On site Parking available for all guests. Fees Apply Please contact the hotel for information

  • Five-minute walk to Hounslow Central Underground Station

  • Good shopping possibilities located nearby

Наши номера

Расположение отеля

ibis budget Лондон Хаунслоу

20 28 Staines Road, Hounslow, TW3 3PU

GPS:51.467194, -0.366678

Доступ и транспорт

Гостиничные услуги

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При отеле
  • Парковка
  • Можно с животными
  • Доступ на инвалидном кресле
  • Wi-Fi
  • Курение на территории отеля запрещено

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Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  3.9/5  Отзывов: 1 099

Рейтинг TripAdvisor  3.5/5  Отзывов: 1 637

best checkin staff

Примечание: Tripadvisor 5.0/5

Relax27842185732 Реальные отзывы TripAdvisor

very nice staff. noor and edith checked me in and they guided us how to take transportation and to london as well. the area was nice and the room was clean too. it was nice staying here. i’ll definitely come back here. i recommend this place if you wanna hang around as there are lot of shopping sites

We very much appreciate your comments regarding your stay at the ibis budget London Hounslow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ramona Ibis Budget Team


Примечание: Tripadvisor 2.0/5

Liveandsee23 Solo travel - Реальные отзывы TripAdvisor

I have travelled the world staying in anything and everything from luxury to budget hotels. This was awful. Positives, good location near Hounslow Central tube with shops and restaurants and a supermarket on your doorstep. WIFI worked well. Comfortable bed and that is it. Room was dirty nor was it cleaned properly each day I was there. Sink did not drain properly which caused the room to smell. One socket in the room? Seriously?! Breakfast was average for a Continental buffet but pricey (you need to pay to have this). Some staff were pleasant but others were more concerned on just having positive feedback or their names mentioned in reviews! It was almost like it was a competition amongst them. They refused to keep my baggage initially after checking out. In all my years travelling, this was the first time I was told this. When I protested, they wanted to charge me which was a joke. I protested again and they agreed to keep it with no charge. With a late night flight, was I meant to walk around London with a huge bag the whole day? When I came to collect it, there were loads of other bags they had kept so why did I have an issue? Don't bother.

Thank you for taking the time to tell us about your experience at the ibis budget London Hounslow. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ramona Ibis Budget Team

Niceee Stafff!!

Примечание: Tripadvisor 5.0/5

Ying Qi YoYo Y Реальные отзывы TripAdvisor

The staff are super nice and friendly!!! the room is clean and tidy with accessible facilities such as microwave and coffee machine!!! and the price is reasonable as well!!! super recommended!! We've enjoyed some good nights hereeeeeeee!

Thank you for your review, yingqiyoyoy! We're thrilled to hear that you had a great experience with us and that our staff made a positive impression on you. Providing friendly and attentive service is important to us, and we're delighted that our team exceeded your expectations. It's fantastic to know that you found your room clean and tidy, and that you appreciated the accessible facilities such as the microwave and coffee machine. We aim to provide all the amenities our guests need for a comfortable stay, and we're glad that you found them to be satisfactory. We're also pleased to hear that you found our pricing reasonable. We strive to offer great value for our guests, and we're happy that you found our rates to be fair. Thank you for recommending us, and we're delighted that you enjoyed some good nights with us! We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Warm regards, Ramona Ibis Budget Team

Decent hotel, just what we needed

Примечание: Tripadvisor 4.0/5

giantowl Реальные отзывы TripAdvisor

Stayed here for a couple of nights with friends over the Easter weekend and it was fine for us. The hotel is right in the centre of Hounslow with all the amenities, we found a parking space and checked in within 5 minutes and they added parking on to our bill. Hounslow central (Underground/Piccadilly line) is a 5-10 minute walk away and takes around 35 minutes to get into central London Room was a bit small for 2 but we only used it to sleep and shower so it was fine, although pillow was a bit flat and not the most comfortable, the bed itself was fine, the room was clean and the shower worked which is all we needed. The staff were very pleasant and helpful and the free coffee in the morning was welcomed after a couple of nights out on the town :)

Thank you for sharing your review, giantowl! We're pleased to hear that you had a decent stay with us and that our hotel met your needs during your Easter weekend getaway with friends. It's great to know that our central location in Hounslow was convenient for you, and we're glad that you were able to find parking easily. We aim to provide a hassle-free experience for our guests, so we're happy to hear that check-in was quick and that parking was added to your bill without any issues. We're also glad to hear that you found our staff pleasant and helpful. Providing excellent customer service is important to us, and we're delighted that our team made a positive impression on you. We appreciate your feedback regarding the room size and the pillow comfort. Your comments are valuable to us, and we will take them into consideration as we strive to improve our guests' experiences. We're delighted that you enjoyed the complimentary coffee in the morning and that it helped you start your day on a positive note. Thank you for choosing to stay with us, and we hope to welcome you back again in the future for another enjoyable stay! Warm regards, Ramona Ibis Budget Team

Disgusting customer service!

Примечание: Tripadvisor 1.0/5

Kirstie D Реальные отзывы TripAdvisor

My dad was kicked out and made homeless. After sleeping rough for a few nights he tried booking a room to get himself clean and have a safe place for a few nights and was refused access! This is disgusting behaviour, due to this he had no choice but to sleep in a park again as he has no local family and is severely disabled! Wouldn’t suggest this hotel to anyone. Quite obviously have no compassionate staff that care about peoples well being!

Dear 992kirstied, We are truly distressed to learn about the distressing experience you and your father encountered during your recent attempt to book a room at our hotel. Your account of the situation deeply concerns us, as providing a safe and welcoming environment for all our guests is of utmost importance to us. We take allegations of mistreatment seriously and are committed to conducting a thorough investigation into this matter. We sincerely apologize for any lapse in our standard of care and assure you that appropriate measures will be taken to address this issue. We understand the urgency of your father's situation and the importance of having a safe and clean place to stay, especially for someone who is severely disabled. It saddens us to hear that we were unable to provide the support and compassion needed during such a critical time. Please accept our sincerest apologies for any distress or inconvenience caused. We would appreciate the opportunity to discuss this matter further with you to better understand the details of the situation. Please do not hesitate to contact us directly at h6465-dm@accor.com to further discuss this matter. We truly value your feedback and hope to have the opportunity to make amends and regain your trust in our hotel. Warm regards, Mechran Assistant General Manager Ibis Budget London Hounslow

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