Dear Diego D. P., Warm greetings from Novotel Sihanoukville Holiday Resort. Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you enjoyed the warm welcome, our food, bar, and pool facilities. We also appreciate your comment regarding the room proximity. Your feedback is valuable and will be shared with our team as we continuously look for ways to enhance guest comfort and privacy. Thank you again for your feedback. We hope to have the opportunity to welcome you back to our resort and provide you with another enjoyable stay. Best regards, Ayub YULIANTO General Manager

Dear Coralie B. Y. A., Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you found your stay very comfortable, enjoyed the cleanliness, and appreciated our breakfast. We look forward to welcoming you back again soon. Best regards, Ayub YULIANTO General Manager

Dear Fredrsp, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you found the hotel nice and the connecting rooms spacious and comfortable. We sincerely apologize for the musty smell you experienced during your stay. Please rest assured that our housekeeping team is actively working on improving cleanliness and room freshness to ensure we consistently provide a high standard of cleanliness for all our guests. Your comments have been shared with the team for immediate follow-up. Thank you again for your feedback. We hope to have the opportunity to welcome you back to our resort and provide you with another enjoyable stay. Best regards, Ayub YULIANTO General Manager

Dear Serge W. A., Thank you for taking the time to share your feedback regarding your recent stay with us. We are truly delighted to know that you enjoyed our perfect location and found the hotel absolutely beautiful. It is our pleasure to provide a serene and spotless environment for our guests, and we’re glad that these aspects contributed positively to your stay. Thank you again for your feedback. We hope to have the opportunity to welcome you back to our resort and provide you with another enjoyable stay. Best regards, Ayub YULIANTO General Manager

Dear Philippe B., Thank you very much for your wonderful and detailed review. We are thrilled to hear that you enjoyed your stay at our beachfront hotel, appreciated our amenities, and found our team kind and helpful. It is great to know that you enjoyed our delicious meals and special themed evenings, as well as the magnificent sea view from your room. We also appreciate your comments about using our hotel as a base to explore beautiful nearby destinations like the islands of Koh Rong. Your kind words truly motivate our team to continue providing excellent service and memorable experiences. We look forward to welcoming you back for another fantastic stay! Best regards, Ayub YULIANTO General Manager

Dear Mohammed B., Thank you for taking the time to share your feedback regarding your recent stay with us. We’re truly delighted to hear that you had a perfect stay and enjoyed our great location, excellent breakfast, and the room upgrade to a suite. It is our pleasure to provide a serene and spotless environment for our guests, and we’re glad that these aspects contributed positively to your stay. Your kind words about our team mean a great deal to us—our Heartist’s warmth and dedication are at the heart of what we do. Thank you again for your feedback. We sincerely appreciate your recommendation and would be absolutely delighted to welcome you back again without hesitation. Best regards, Ayub YULIANTO General Manager

Dear Franck H. G., Thank you for taking the time to share your feedback regarding your recent stay with us. We are thrilled to hear that your stay exceeded your expectations and that you enjoyed the quality of our Novotel. It was our pleasure to host you, and we hope to welcome you back very soon! Best regards, Ayub YULIANTO General Manager

Dear Stephen L., Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you enjoyed your two-day stopover in Sihanoukville and had a pleasant stay at Novotel. It’s wonderful to know that you appreciated our new facilities, attractive décor, well-appointed rooms, and the unique design of the building. We’re also glad that our pool provided a relaxing space for you during your visit. It is our pleasure to provide a serene and spotless environment for our guests, and we’re glad that these aspects contributed positively to your stay. Thank you again for your feedback. We hope to have the opportunity to welcome you back to our resort and provide you with another enjoyable stay. Best regards, Ayub YULIANTO General Manager

Dear B., Greetings from Novotel Sihanoukville Holiday Resort, Thank you for taking the time to share your feedback about your recent stay with us. We\'re thrilled to hear that you enjoyed your stay and found our location and Heartist to your liking. It is our pleasure to provide a serene and spotless environment for our guests, and we’re glad that these aspects contributed positively to your stay. Thank you again for your feedback. We hope to have the opportunity to welcome you back to our resort and provide you with another enjoyable stay. Best regards, Ayub YULIANTO General Manager

Dear Claire, Greetings from Novotel Sihanoukville Holiday Resort, Thank you for taking the time to share your feedback about your recent stay with us. We’re thrilled to hear that you enjoyed your stay and appreciated our location, attentive Heartist, and the magnificent ocean-view pool. We’re also glad you enjoyed your room upgrade and our tasty breakfast selection. It is our pleasure to provide a serene and spotless environment for our guests, and we’re glad that these aspects contributed positively to your stay. Thank you again for your feedback. We appreciate your support and hope to welcome you back for another wonderful experience another enjoyable stay. Best regards, Ayub YULIANTO General Manager

Dear c., Greetings from Novotel Sihanoukville Holiday Resort, Thank you for taking the time to share your feedback about your recent stay with us. We’re glad to hear you had a nice stay overall. I will personally ensure that we address this issue and work on implementing better measures to keep jet skis at a safe distance from swimmers. Your safety and comfort are our top priorities, and we appreciate your feedback as we strive to improve the experience for all our guests Thank you again for your feedback. We appreciate your support and hope to welcome you back for another wonderful experience another enjoyable stay. Best regards, Ayub YULIANTO General Manager

Dear Belle Piscine, Greetings from Novotel Sihanoukville Holiday Resort, Thank you for taking the time to share your feedback about your recent stay with us. We're glad to hear that you enjoyed your stay overall. We apologize for the issues you experienced with the pool area. We understand that our beachfront location may be affected by the nearby wastewater treatment plant, and we are working closely with the local authority to address this issue and ensure our hotel meets the highest standards of cleanliness and comfort. We apologize for any inconvenience this may have caused. Thank you again for your feedback. We hope to have the opportunity to welcome you back to our resort and provide you with another enjoyable stay. Best regards, Ayub YULIANTO General Manager

Dear Adil, Greetings from Novotel Sihanoukville Holiday Resort, Thank you for your feedback and for choosing to stay with us. We're glad you enjoyed our breakfast and the location of our hotel. Regarding your concern about security at the pool, we want to assure you that we have measures in place to ensure that only our in-house guests have access to the swimming pool. We've taken your feedback to heart, and we're working to improve the security and control access for external guests to the pool area. Our pool is exclusive to in-house guests. We do offer food and beverage service at the pool, and this is available for external guests who would like to enjoy a drink or a meal in the poolside area. We appreciate your understanding and the feedback that allows us to improve the experience for all our guests. Thank you again for your feedback. We hope to have the opportunity to welcome you back to our resort and provide you with a better stay. Best regards, Ayub YULIANTO General Manager

Dear Mathieu B., Greetings from Novotel Sihanoukville Holiday Resort, We are absolutely delighted to have received your glowing review of our brand-new hotel! We're thrilled that you enjoyed our prime location in the city, and that our facilities met and exceeded your expectations. Thank you for highlighting the beautiful swimming pool and direct beach access, which are definitely two of our hotel's standout features. We're also pleased to hear that you appreciated the comfort and spaciousness of our rooms, and the varied breakfast options served in our magnificent dining area with sea views. Your kind words about our staff are especially meaningful, as we strive to provide exceptional service to all our guests. We're so glad that they were able to make your stay with us truly special. Thank you again for your feedback. We hope to have the opportunity to welcome you back to our resort and provide you with another enjoyable stay. Best regards, Ayub YULIANTO General Manager

Dear Gerard Yves Jean, Greetings from Novotel Sihanoukville Holiday Resort, Thank you for taking the time to share your feedback about your recent stay with us. We’re thrilled to hear that you enjoyed your stay in Sihanoukville and that our location, friendly Heartist, and comfortable room met your expectations. It is our pleasure to provide a serene and spotless environment for our guests, and we’re glad that these aspects contributed positively to your stay. Thank you again for your feedback. We hope to have the opportunity to welcome you back to our resort and provide you with another enjoyable stay. Best regards, Ayub YULIANTO General Manager