Dear Hyejin L., We are delighted to hear that you had such a pleasant experience with us. It is wonderful that you discovered those convenient urban shortcuts that connect our property so seamlessly to the nearby MRT stations, placing the best of the city’s vibrant arts district right at your doorstep. Providing a clean, comfortable sanctuary and attentive service is at the heart of what we do at Hotel Waterloo Singapore - Handwritten Collection. We are pleased that our team could assist with your requests and ensure your visit was a smooth one. We look forward to welcoming you back for another seamless city stay in the near future. Warm regards, Janet Guest Experience Executive

Dear Ki H. K., Thank you for choosing Hotel Waterloo Singapore - Handwritten Collection for your recent six-night stay. We are delighted to hear that you enjoyed our clean and compact design, finding it to be a comfortable environment for your time in the city. It is wonderful that our central location served you well, allowing for easy walks to the nearby shopping malls and local attractions. Providing a seamless urban experience is what we strive for, and we are glad our proximity to the heart of the city enhanced your visit. We look forward to welcoming you back for another pleasant stay in the future. Warm regards, Janet Guest Experience Executive

Dear Sookyoung L., We are delighted to hear that you enjoyed a pleasant stay at Hotel Waterloo Singapore - Handwritten Collection. It is wonderful to know that our team's friendly service and the cleanliness of our new facilities made such a positive impression. We appreciate you highlighting our value as a cost-effective choice for your visit to the city. Regarding the room size and bathroom layout, we appreciate your candid perspective. As a modern city hotel, our rooms are intentionally designed to maximize functionality and comfort within Singapore’s compact urban footprint. The use of glass elements is a contemporary architectural choice meant to enhance the sense of space and flow of light. We have also shared your specific feedback regarding the breakfast fruit selection with our independent restaurant partners for their review and future planning. Warm regards, Janet Guest Experience Executive

Dear Sujong A., We appreciate you sharing your thoughts regarding the value and central location of our property. It is encouraging to know that these aspects contributed positively to your time in Singapore. We regret to hear that the check-in process and the room dimensions did not fully meet your expectations. In a high-density city-state, our rooms are designed to maximize urban efficiency and functionality, providing a modern base for travelers. Regarding the wait during arrival, while we utilize digital kiosks to streamline the process, peak periods and mandatory security checks can sometimes result in longer wait times, and we appreciate your patience. Your feedback concerning the breakfast has been shared with our restaurant partner's independent management team for their internal review. We value your feedback as it helps us identify areas where we can better support our guests' experiences. Warm regards, Janet Guest Experience Executive

Dear Sun K. L., We are absolutely delighted to hear that your family had such a comfortable and enjoyable stay with us. It is wonderful to know that our central location served as a convenient base for your travels, and we are heartened that we could contribute to a memorable trip for you and your loved ones. Thank you for your perfect rating and for choosing Hotel Waterloo Singapore - Handwritten Collection. We look forward to welcoming you and your family back for another pleasant visit in the future. Warm regards, Janet Guest Experience Executive

Dear Jinhee J., Thank you for choosing Hotel Waterloo Singapore - Handwritten Collection and for sharing your experience with us. We are delighted to hear that our high-quality bedding and linens provided the comfort you needed for a restful stay, and that our central location in the heart of the city served you well. We appreciate your honest feedback regarding the breakfast selection. We have shared your comments with our restaurant partners, who manage the dining operations independently, as we are always looking for ways to enhance the guest experience through their offerings. We look forward to the opportunity of welcoming you back for another pleasant stay in the near future. Warm regards, Janet Guest Experience Executive

Dear Hyo J. J., Thank you for sharing your kind thoughts regarding your recent stay at Hotel Waterloo Singapore - Handwritten Collection. We are delighted to hear that you enjoyed our central location in the heart of the city and found our accommodations to be clean and comfortable. Providing a pristine environment and easy access to the vibrant surroundings of the arts district are priorities for us, and we are glad these aspects contributed to a pleasant visit. We look forward to the pleasure of welcoming you back on your next trip to Singapore. Warm regards, Janet Guest Experience Executive

Dear Seon A. H., Thank you for sharing your feedback with us. We are pleased to hear that you found our rooms to be clean and comfortably sized, providing you with a pleasant environment during your visit. It is also rewarding to know that you appreciated the value of your stay, as we strive to offer a high-quality experience at a competitive price point in the heart of the city. While we are glad you had a comfortable stay, we remain committed to further refining our services to ensure an even better experience for our guests. We hope to have the opportunity to welcome you back to the hotel in the near future. Warm regards, Janet Guest Experience Executive

Dear Jiyoung L., We regret that your recent stay did not meet the expectations you have of a premium hotel experience. While we always aim to welcome our guests as early as possible, room availability for early check-in is strictly subject to occupancy. On days when the hotel is at high capacity, our housekeeping team requires the full duration of the turnover period to ensure each room is cleaned to our required standards, and we apologize for the frustration this wait caused you. Regarding the surrounding area, we are centrally positioned within a short walk of multiple MRT lines and the diverse dining scenes of Bugis and Kampong Glam. We are sorry if these options were not immediately apparent during your visit. Your feedback concerning the cleanliness of your room has also been shared with our housekeeping leadership for internal review, as we are committed to maintaining a high level of detail in our guest rooms. We appreciate you sharing these observations with us. Warm regards, Janet Guest Experience Executive

Dear Yuseuk H., We are thrilled to receive your wonderful feedback regarding your recent stay. It is truly rewarding to know that you enjoyed our prime location in the heart of the city and found our commitment to cleanliness and service to be of such a high standard. Our team takes great pride in maintaining a pristine environment for our guests, and we are glad that our efforts contributed to a seamless experience for you. Thank you for choosing Hotel Waterloo Singapore - Handwritten Collection, and we look forward to the pleasure of welcoming you back in the near future. Warm regards, Janet Guest Experience Executive

Dear Sung H. K., We are delighted that you enjoyed a comfortable stay at Hotel Waterloo Singapore - Handwritten Collection. It is wonderful to hear that our high-quality bedding provided the restful experience we strive to offer all our guests, and we have shared your kind words regarding the breakfast service with our independent restaurant partners. While we understand that our room dimensions are designed with a compact, urban efficiency in mind to reflect Singapore’s city-center landscape, we are glad that the overall experience met your expectations. We appreciate your feedback and look forward to welcoming you back for another pleasant visit in the future. Warm regards, Janet Guest Experience Executive

Dear Choong S. L., Thank you for choosing Hotel Waterloo Singapore - Handwritten Collection and for sharing your kind feedback. We are delighted to hear that our central location in the heart of the arts district served you well and that our team's hospitality made a positive impression on your stay. It was a pleasure having you with us, and we look forward to greeting you again on your next visit to the city. Warm regards, Janet Guest Experience Executive

Dear Jeeyoung K., Thank you for choosing Hotel Waterloo Singapore - Handwritten Collection and for highlighting our excellent location and the cleanliness of our swimming facilities. We are pleased that our new property provided a refreshing base for your visit to the city. Regarding your feedback on privacy, our unique U-shaped architecture is designed to maximize natural light in the heart of Singapore's urban center, and we have equipped every room with automatic curtains to ensure our guests can easily create a private sanctuary whenever they wish. While our pool is designed as a compact urban retreat with a curated number of loungers to maintain a sense of safety and space, we are glad it added to the enjoyment of your stay. We appreciate your recommendation and look forward to welcoming you back for another visit. Warm regards, Janet Guest Experience Executive

Dear Jong H. K., Thank you for choosing Hotel Waterloo Singapore - Handwritten Collection and for taking the time to share your positive experience. We are thrilled to hear that you enjoyed our central location and found our guest rooms to be clean and comfortable during your visit. I appreciate your candid feedback regarding the breakfast selection. As our dining services are independently managed by a third-party partner, I will certainly share your thoughts with their management team to help them improve the variety and quality of their offerings. We value your insights as they assist us in enhancing the overall guest journey. We look forward to the opportunity of welcoming you back for an even better stay in the future. Warm regards, Janet Guest Experience Executive

Dear Hankyung K., It is a delight to hear that you are impressed with our very pleasant room in our new modern hotel! We are delighted that you enjoyed the in-room Aiello system. As a new 4-star hotel, we aim to combine comfort with smart technology to enhance our guests’ stay experience. It’s great to know the convenience and innovation made a difference during your visit. We look forward to welcoming you again soon! Warm regards, Janet Guest Experience Executive

Dear Sangjin P., Thank you for the perfect rating for Hotel Waterloo Singapore - Handwritten Collection. We are delighted to hear that you enjoyed your stay with us and found the room condition to be excellent along with the cleanliness. It is also wonderful to know that you appreciated our breakfast offerings. Your feedback motivates our team to maintain high standards of service and comfort for all our guests. Warm regards, Janet Guest Experience Executive

Dear Seolhwa K., Thank you for your positive feedback. We are delighted to hear that you found our hotel comfortable and clean, and that you appreciated the quality of our linens and towels. Your satisfaction is our priority, and we hope to welcome you back soon. Warm regards, Janet Guest Experience Executive

Dear Solhwee K., Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you found our location convenient, with easy access to nearby MRT stations (Bencoolen, Bras Basah and Bugis) and transportation options. It is a pleasure to know that you enjoyed the cleanliness and comfort of our accommodations. We appreciate your recognition of our value proposition and hope to welcome you back in the future. Warm regards, Janet Guest Experience Executive