Dear Mr. H., Thank you for sharing your feedback and for your continued loyalty as an ALL Accor Gold member. We are delighted to know that you enjoyed our convenient location, the comfort of your room, the quality of the bedding, and the quiet atmosphere during your stay. It is also pleasing to hear that you found the hotel clean and well maintained. At the same time, we appreciate your feedback regarding the shower size and the wait time for the lifts. Please rest assured that your comments have been noted and shared with the relevant teams for review, as guest feedback is invaluable in helping us improve our overall experience. We truly appreciate your support and look forward to welcoming you back again soon. Warm regards, Siyun Khadgi Guest Experience Executive Swissotel Sydney

Dear Mr. R., Thank you for your valuable feedback regarding your stay at Swissotel Sydney. I am pleased to hear that you appreciated the comfort of your Executive Suite, our fitness center, and the service overall. I regret that the breakfast in the Executive Lounge did not meet your expectations and that there were long wait times for the elevator. We are currently working on a modernization program for the elevators to improve availability. We will discuss your comments regarding the selection in the breakfast area internally to further optimize our services. Thank you for your loyalty as an ALL Accor Diamond member, we hope to welcome you back for a more memorable stay in the near future. Kind regards, Michelle Holdsworth Front Office Manager Swissôtel Sydney

Dear Ms. V., I hope you are doing well. Warm greetings from Swissotel Sydney. Thank you very much for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you enjoyed our central location and that you found your room beautiful and the beds comfortable. It is wonderful to know that you had such a positive experience and that you would happily stay with us again. Your kind comments regarding our team, cleanliness, and overall facilities are truly appreciated and will be shared with our staff, who always enjoy hearing that their efforts have helped create a memorable stay for our guests. Thank you once again for your lovely feedback and for recommending us to fellow travellers. We look forward to welcoming you back on your next visit. Kind regards, Fajar Ariadi Assistant Night Manager Swissotel Sydney

Dear Ms. W., We hope you are well. Warm greetings from Swissotel Sydney. Thank you very much for taking the time to share your detailed feedback following your recent stay with us. We are delighted to learn that you enjoyed our perfect location, your room on the 22nd floor, and our breakfast buffet. It is also wonderful to see your excellent ratings for cleanliness, our team, check-in and check-out experience, and WiFi. Your positive comments are truly appreciated and will be shared with the entire team. At the same time, thank you for your constructive feedback regarding the elevators. We understand that frequent stops can affect comfort and efficiency. Please rest assured that your comments have been shared internally for review and consideration. We are especially grateful for your loyalty as a Classic member of ALL Accor Live Limitless and for your willingness to recommend us. We look forward to welcoming you back for another pleasant stay in the near future. Kind regards, Fajar Ariadi Assistant Night Manager Swissotel Sydney

Dear Norbert, Thank you for your 8/10 review. We’re glad you enjoyed our central location, breakfast, Executive Lounge, and well-equipped rooms. I appreciate your feedback regarding the pool area, we understand it can feel limited during busy periods and your comments have been shared with our team. We look forward to welcoming you back to Swissôtel Sydney. Warm regards, Michelle Holdsworth Front Office Manager

Dear Helga S., Thank you very much for taking the time to complete our guest satisfaction survey following your recent stay with us. We greatly appreciate your detailed feedback. We are delighted to hear that you enjoyed your stay and that you found our hotel centrally located, our staff friendly and professional, and the rooms very clean. Your positive comments about our team and services are very much appreciated and will be shared with our colleagues. We also value your constructive feedback regarding our sustainability efforts. We understand your point about towels being changed daily and will certainly take this into consideration as we continue to improve our environmentally friendly practices. It is wonderful to hear that you are satisfied with the ALL-Accor loyalty programme and that you would recommend our hotel and brand to friends, colleagues, and family. Your support is truly valued. Thank you once again for your kind feedback. We look forward to welcoming you back in the future and providing another excellent experience. Kind regards, Fajar Ariadi Assistant Night Manager Swissotel Sydney

Dear Dominik, Thank you for taking the time to share your experience with us. We’re delighted to hear you enjoyed our central location, the convenience of getting around Sydney, and our breakfast buffet. We do apologise for the inconvenience caused by the elevator being out of service and the longer wait times during peak periods. We understand how frustrating this can be and appreciate your patience while we work to improve this. We hope to have the pleasure of welcoming you back again soon. Best regards, Siddoway Assistant Front Office Manager Swissôtel Sydney

Dear Mr. B., Thank you very much for your wonderful review and kind feedback. We are delighted to hear that you had a perfect stay with us and that you enjoyed our central location, well-equipped facilities, and the friendliness of our team. Your warm words mean a great deal to us and are truly motivating for the whole team. It was our pleasure to welcome you. We hope to have the opportunity to host you again for another excellent stay. Warm regards, Dipendra Shrestha Assistant Night Manager

Dear Ms. Sarah, Thank you for sharing your feedback. I’m very sorry your stay did not meet expectations, particularly with the lift delays, navigating two lifts to reach your room, and the inconvenience this caused. Our lifts are currently being modernized to improve speed and reliability, and we appreciate your patience during this upgrade. I also acknowledge your comments about the small pool and gym, breakfast selection, dated room décor, and the cool lobby. These points have been shared with our teams to help improve the guest experience. I understand your frustration regarding the promotion appearing after your booking, and I appreciate your honesty. While I’m glad cleanliness and some aspects of your stay were positive, your feedback highlights areas for improvement. We hope to welcome you back under much improved conditions. Warm regards, Dipendra Shrestha Assistant Night Manager

Dear Mr. K., Thank you very much for sharing your feedback following your stay at Swissotel Sydney. We’re delighted to know you appreciated our central location and that you could still feel a touch of Swissness throughout your experience. We truly value your comments regarding the room condition and check-in process, as they help us improve our guest experience. We hope to have the pleasure of welcoming you back on your next visit to Sydney. Warm regards, Dipendra Shrestha Assistant Night Manager

Dear Melita, Thank you for your loyalty as an ALL Accor Classic member and for sharing your feedback. I’m truly sorry to hear that your stay did not meet expectations, particularly with regard to room cleanliness and the service you received at the lobby bar. Please accept my sincere apologies, as this is far from the standard of care and hospitality we strive to deliver. Your comments have been shared with our Housekeeping and Food & Beverage teams for immediate review and improvement. I regret that we let you down on this occasion and do hope we may have the chance to restore your confidence in us with a much better experience in the future. Warm regards, Michelle Holdsworth Front Office Manager

Dear Mr. H., Thank you very much for taking the time to share your kind feedback following your recent stay at Swissôtel Sydney. We are thrilled to hear that you found our location convenient, your accommodation comfortable, and enjoyed our breakfast and friendly team. It’s always our pleasure to provide a memorable experience for our valued guests. As a Gold member of the ALL – Accor Live Limitless programme, your loyalty means a great deal to us, and we look forward to welcoming you and your family back to Swissôtel Sydney on your future visits. Warm regards,   Gaurav REGMI Night Manager Swissôtel Sydney Tel: +6… 68 Market Street | Sydney, NSW 2000 | Australia Ga… | www.swissotelsydney.com.au

Dear Mrs H., Thank you so much for taking time to share your feedback with us. We\'re glad to hear that you had a wonderful stay and enjoyed your birthday with us. We look forward to welcoming you back for many more pleasant stays. With warm regards, Kim

Dear Philipp, We very much appreciate your comments regarding your stay at the Swissôtel Sydney. It is always a pleasure to receive positive and some constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siddoway Assistant Front Office Manager Swissotel Sydney

Dear Catherine, We very much appreciate your comments regarding your stay at the Swissotel Sydney. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, looking forward to welcome you back in the very near future. Sincerely, Kaini Kaje Guest Experience Executive