Swissôtel Sydney

Hi Frank, Thank you for your wonderful feedback and amazing score. We are delighted to hear that our Swissôtel Sydney and our friendly staff were able to give you and your family a memorable experience. We hope you had the opportunity to visit our Food and Beverage team at Ten Stories. From our Slow Cooked Beef Cheek to our Honeycomb Crème Brûlée, our kitchen team has created a selection of dishes designed for family and friends to enjoy on any occasion. As part of our ongoing commitment to enhancing the guest experience, Swissôtel Sydney has also completed a major lift modernisation project, introducing a state-of-the-art system that improves speed, comfort, and reliability. We look forward to welcoming you back again soon. Kind regards, Dalal Saboune Executive Assistant to the General Manager

Dear Mr. H., Thank you for sharing your feedback and for your continued loyalty as an ALL Accor Gold member. We are delighted to know that you enjoyed our convenient location, the comfort of your room, the quality of the bedding, and the quiet atmosphere during your stay. It is also pleasing to hear that you found the hotel clean and well maintained. At the same time, we appreciate your feedback regarding the shower size and the wait time for the lifts. Please rest assured that your comments have been noted and shared with the relevant teams for review, as guest feedback is invaluable in helping us improve our overall experience. We truly appreciate your support and look forward to welcoming you back again soon. Warm regards, Siyun Khadgi Guest Experience Executive Swissotel Sydney

Dear Mr. R., Thank you for your valuable feedback regarding your stay at Swissotel Sydney. I am pleased to hear that you appreciated the comfort of your Executive Suite, our fitness center, and the service overall. I regret that the breakfast in the Executive Lounge did not meet your expectations and that there were long wait times for the elevator. We are currently working on a modernization program for the elevators to improve availability. We will discuss your comments regarding the selection in the breakfast area internally to further optimize our services. Thank you for your loyalty as an ALL Accor Diamond member, we hope to welcome you back for a more memorable stay in the near future. Kind regards, Michelle Holdsworth Front Office Manager Swissôtel Sydney

Dear Ms. V., I hope you are doing well. Warm greetings from Swissotel Sydney. Thank you very much for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you enjoyed our central location and that you found your room beautiful and the beds comfortable. It is wonderful to know that you had such a positive experience and that you would happily stay with us again. Your kind comments regarding our team, cleanliness, and overall facilities are truly appreciated and will be shared with our staff, who always enjoy hearing that their efforts have helped create a memorable stay for our guests. Thank you once again for your lovely feedback and for recommending us to fellow travellers. We look forward to welcoming you back on your next visit. Kind regards, Fajar Ariadi Assistant Night Manager Swissotel Sydney

Dear Ms. W., We hope you are well. Warm greetings from Swissotel Sydney. Thank you very much for taking the time to share your detailed feedback following your recent stay with us. We are delighted to learn that you enjoyed our perfect location, your room on the 22nd floor, and our breakfast buffet. It is also wonderful to see your excellent ratings for cleanliness, our team, check-in and check-out experience, and WiFi. Your positive comments are truly appreciated and will be shared with the entire team. At the same time, thank you for your constructive feedback regarding the elevators. We understand that frequent stops can affect comfort and efficiency. Please rest assured that your comments have been shared internally for review and consideration. We are especially grateful for your loyalty as a Classic member of ALL Accor Live Limitless and for your willingness to recommend us. We look forward to welcoming you back for another pleasant stay in the near future. Kind regards, Fajar Ariadi Assistant Night Manager Swissotel Sydney