Swissôtel Bangkok Ratchada 5 étoiles

Dear Franck, Thank you for taking the time to share your detailed review. We truly appreciate your feedback and are glad to hear that you enjoyed your stay with us. We are delighted that you found our staff to be friendly and helpful, from the parking attendants to the housekeeping team. Your kind words mean a lot to us, and we strive to maintain this level of service for all of our guests. We also appreciate your understanding of the hotel\'s renovations and are pleased that you found everything functional and comfortable, despite the bathrooms appearing a bit dated. We are constantly working on improving our facilities, and your feedback helps guide our efforts. Regarding your request for a city-view room, we regret that we couldn’t fulfill it during your stay. We understand how important this was for you, and while our team did their best to accommodate your request, availability can sometimes be limited when the hotel is at full capacity. We\'re glad to hear that you enjoyed our restaurants and the breakfast offerings, as well as the peaceful and well-soundproofed rooms. We also note your comment about the bed and will continue to assess our bedding options to improve guest comfort. Regarding the billing issue and points you mentioned, after reviewing your reservation, we found that your stay was booked under two separate reservations. We are confirm that you have already earned points and stay for 2 nights which saparate transection. Best regards, Nalintip Lertnanawong Guest Relations Manager

Dear DENIS, Thank you so much for your kind and thoughtful review of your recent stay with us. We are truly grateful for your positive feedback, and we are thrilled to hear that you had such an enjoyable experience during your time at our hotel. It is wonderful to know that you found our hotel to be comfortable and that you appreciated the quality of our service. We are always committed to maintaining a high standard of cleanliness and ensuring that our guests have a relaxing and pleasant environment throughout their stay. We are particularly pleased to hear that you enjoyed the vibrant neighborhood in which our hotel is situated. Bangkok is known for its dynamic energy, and we are glad to know that you were able to experience and enjoy this aspect of the city during your visit. Additionally, we are thrilled that you had the opportunity to dine at our Japanese restaurant and that it met your expectations. We take great pride in offering a diverse and high-quality dining experience for our guests, and we are happy to know that you had a satisfying meal. Your recommendation means a great deal to us, and we appreciate your support. We would be delighted to welcome you back to our hotel in the future and look forward to providing you with another exceptional experience. Best regards, Nalintip Lertnanawong Guest Relations Manager

Dear Erika P, Thank you very much for taking the time to share your valuable feedback following your recent stay at Swissôtel Bangkok Ratchada. We are delighted to hear that you found our hotel to be beautiful and luxurious at first glance, and we greatly appreciate your kind comments about the décor and overall ambiance. We are pleased that you enjoyed the spaciousness and comfort of your room, as we take great care in ensuring that our accommodations provide both relaxation and a restful environment. Your positive remarks about the quality of the bedding and the room’s soundproofing are much appreciated, as we know how important these factors are for our guests’ comfort. We also understand that you found the dining options on-site to be somewhat expensive. Our culinary team strives to offer high-quality, thoughtfully prepared meals to enhance the overall guest experience, and while we work to provide exceptional value, we truly appreciate your input on this matter. Please be assured that your feedback will be taken into consideration as we continuously review our offerings to ensure they meet the needs and expectations of our valued guests. We are also grateful for your comments regarding our pool area. While we do offer a refreshing space for relaxation, we regret that the temperature of the pool and the amount of sunlight did not fully meet your expectations. Please know that we are always striving to improve our facilities, and your observations are invaluable in helping us enhance our offerings moving forward. Most importantly, we are so pleased to hear that you were impressed by the kindness and professionalism of our staff. We believe that exceptional service is one of the key pillars of a memorable stay, and it is truly gratifying to know that our team was able to make a positive impact on your experience. We will be sure to share your kind words with them, as they will be motivated by your recognition. Thank you once again for sharing your thoughts with us. We are grateful for the opportunity to have hosted you, and we hope to welcome you back to Swissôtel Bangkok Ratchada in the future. Best regards, Nalintip Lertnanawong Guest Relations Manager

Dear Monsieur A., Greetings from Swissôtel Bangkok Ratchada! We appreciate you taking the time to share about your stay at Swissotel Bangkok Ratchada. I am disappointed to hear that your experience did not meet your expectations. At Swissotel, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrences. I hope that you will accept our apology and allow us the opportunity to show you that the level of service you experienced during your recent stay is not indicative of the usual high standards of our hotel. Yours sincerely, Pimmada Musigapan Guest Relations Manager

Dear Mt. B., We are delighted to hear your feedback after your departure from our hotel. Thank you very much for taking the time to share your experience following a stay at Swissôtel Bangkok Ratchada. It has been our great pleasure having you as our guest. We have acknowledged the Wi-Fi feedback. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrences. Thank you once again for choosing us, If you need any further assistance, please do not hesitate to contact us Best Regards, Pimmada Musigapan Guest Relations Manager