Swissôtel Amsterdam 4 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.3/5 1.135 görüş

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Açıklama

Otel ekstraları

  • Central location, just a few steps from Dam Square and Central Station

  • On foot, discover the hidden treasures of Amsterdam within walking distance

  • Modern amenities, a fitness center and conference rooms

  • International cuisine with a view at the Royal 98 restaurant

  • Situated in a historically significant landmark building

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Otelin konumu

Swissôtel Amsterdam

Damrak 96
1012 LP AMSTERDAM
Netherlands

GPS:52.373403, 4.893462

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Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel
  • Oda servisi
Otele yakın
  • Araba parkı

ROYAL98

ROYAL98 is an Italian food concept in the centre of Amsterdam where pasta's, thin-crust wood oven pizza and freshly made salads play a central role. Guests can enjoy an all-day menu and being ensured of fresh and organic ingredients from local suppliers.

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.3/5  1.135 görüş

TripAdvisor Derecesi  4.5/5  1.680 görüş

2023 mükemmeliyet sertifikası

the location was nice, right on Dam square.

Tripadvisor puanı 4.0/5

Melissa H TripAdvisor onaylı yorum

I booked a premium king room. its a very strange layout with the bathroom upstairs. its a short stairway, but if stairs are an issue, think about this booking. the shampoo and conditioner was empty the first morning, and the coffee maker stoped working on day two. they charge for water. the location worked for us.

Dear Madam, Thank you for taking the time to share your experience of staying with us. We are pleased to hear that you found our location right on Dam Square satisfactory, offering the convenience and vibrant atmosphere of the city's heart. We regret to hear about the unexpected inconveniences you faced with the bathroom layout and issues.We apologize for any inconvenience this may have caused. Please rest assured that this is not indicative of our usual standards. Regarding the bottled water, we would like to clarify that we do provide complimentary water for our guests. We aim to provide transparent information about all our services and fees on our website and through our reception. Your comfort and satisfaction are paramount to us, and we are continuously striving to improve our guest experience. We believe that our personalized service and attention to detail are what sets us apart. We hope to welcome you back soon. Best wishes, Wencke Bolsius, General Manager

Great hotel and Amazing Staff

Tripadvisor puanı 4.0/5

Vince T Couples - TripAdvisor onaylı yorum

The hotel is in a great location. It’s in the centre of Amsterdam. The staff are AMAZING. Very helpful and friendly. Breakfast was good also. I would 100% stay here again. The Dam Square is across the street and there are tons of sights and shopping in this area. 10 minute walk to Amsterdam Central

Dear Sir, Thank you for sharing your experience with us. It is great to hear that you enjoyed our plentiful breakfast buffet and we appreciate your mention of our team's courteous and professional service. Your kind comment inspires us to continue upholding the high standards we set for ourselves. It's also great to know that you found our location to be ideal for your requirements. We are looking forward to welcoming you again. All the best! Wencke Bolsius, General Manager

I’m really glad we stayed here

Tripadvisor puanı 5.0/5

NC S TripAdvisor onaylı yorum

The reservation process on the Accor website, the location and the desk staff were all excellent, and helpful with directions and an airport taxi reservation. The rate was reasonable. Our 3rd floor room was clean and spacious with multiple lighting, seating and electrical outlet options; lots of pump bottles and packages of toiletries in the bathroom; and a comfortable bed. Our room was pretty quiet-I heard a neighbor in the hallway once, and a man yelling in the street below once, but those noises did not bother me. The air quality was good, and I turned the HVAC blower fan on and off at times to keep the room between 73 and 77°F (I like it warm) and 50% humidity. There was also a portable fan on the desk. I did see a delivery of new chiller units while we were there, so you should call if you are concerned about the temperature. The free Wi-Fi was adequate, and there were four complimentary bottles of water and a bowl of fresh fruit in the room, in addition to the items available for purchase in the mini bar. It would’ve been nice to have another luggage rack and wash cloths in the room on arrival, but I did not bother to request them. I would gladly stay at the Swissotel Amsterdam again, and recommend it to family and friends.

Dear Guest, Thank you for this great review. We are delighted to hear about your satisfactory experience with our reservation process, the prime location of our hotel, and the attentiveness of our desk staff. It's gratifying to know that you found our rates reasonable and the cleanliness and amenities of our room to your liking. Your comfort is our priority, so learning that the bed provided a good night's sleep is wonderful news to us. While we are happy that the room was quiet overall, we apologize for any disturbances you might have encountered. Please be assured that our rooms are designed to minimize noise, ensuring a peaceful stay. Additionally, we are pleased that the air quality and the ability to adjust the HVAC system contributed to your comfort. We also appreciate your positive remarks on our complimentary Wi-Fi and the thoughtful touch of providing complimentary bottles of water and fresh fruit. We regret to hear that the absence of an additional luggage rack and wash cloths upon arrival fell short of your expectations. We strive to equip our rooms with all the necessary conveniences and will consider your feedback in this regard. We look forward to welcoming you back soon. Kind regards, Wencke Bolsius, General Manager

There are better options

Tripadvisor puanı 1.0/5

Tedaz_09 TripAdvisor onaylı yorum

Happy -really central location -received welcome drinks Not so happy - Stayed in room 130. Aircon did not work and the room was always hot and steamy . Raised with front desk and the advise was to leave the window open and they cant do anything about it as building AC is at capacity . Agent also mentioned temperature is at comfortable level and offered a fan or 2 if one is not enough. We were on level 1 and somehow outside air smelled like cigarettes and fries. Spoke to another agent and the response was to leave the window open while the weather will change and will be cooler as that's how it's done in europe . I attached the photo of my window view and a security concern. Hotel offered to refund 15% off for first night(35 euro ? ) which I agreed, which is stupid on my part, then declined almost immediately. While I understood the ac issue is building wide and must be a known issue, they could have mentioned that prior or during check-in. - Restaurant staff during breakfast was not friendly. Took order for poached eggs. He then brought fried eggs and asked "well did you order this?". I asked that we ordered poached, he left the plate on table and walked away with short comment "No poached ". While freid eggs are still good, he could have made it clear while the order was taken and didn't need to be snappy. - The rooms were kinda dusty and not really sound proof. The room that we were supposed to get was not ready at 3.00 pm and we were given a different room. I rarely leave bad reviews but after a couple bad nights of sleep and not so friendly service from staff, I thought I had to.I hope hotel management does not reply this review with " while we strive for more great service..... " :)

Dear Sir, Thank you for taking the time to leave a review. We are pleased to know you appreciated our central location and the welcome drinks provided to you. We would like to once again apologize for the issue with the air-conditioning and understand that opening the window in a room located on a lower floor was not an optimal solution to the discomfort encountered during your stay. We have since then fixed the issue with our air conditioning system allowing it to function at a much higher capacity. We also regret to hear that the interaction with our staff did not reflect the personalized service we pride ourselves on. Similarly, the miscommunication at breakfast is not indicative of the high service standards we aim to deliver. We are also sorry to read that the cleanliness of the room was not satisfactory. We do take your feedback seriously. Kind regards, Wencke Bolsius, General Manager

Best ending to a super cruise holiday

Tripadvisor puanı 5.0/5

David G TripAdvisor onaylı yorum

Highly recommend Swiss Hotel Amsterdam for great Staff super efficient cleaning crew and Great Location right in the centre of Amsterdam and within walking distance to all Amsterdam offers tourists great canal journeys and attractions

Dear David, Thank you so much for taking the time to write such a nice review! We are delighted to read that our staff's dedication to excellence contributed to a memorable conclusion to your cruise holiday. Our housekeeping team takes great pride in ensuring that all areas of our hotel are immaculately maintained, so your acknowledgment of their efforts is greatly appreciated. It is also wonderful to know that our central location provided the perfect base for you to explore the vibrant city of Amsterdam and all the experiences it offers. Our commitment to providing outstanding amenities is part of the unique Swissotel Amsterdam experience, and we're glad you enjoyed it. Thank you once again for recommending us, and we look forward to welcoming you back to the heart of Amsterdam for another pleasant stay. Kind regards, Wencke Bolsius, General Manager

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