Dear Mrs. K., Thank you for sharing your feedback with us. We have read your several comments and regret to hear that the room and lobby did not meet your expectations and that the furnishings felt outdated. Our apologies for this. We hope enjoyable moments were also part of your stay and hope to welcome you again. Kind regards, Remco Groenhuijzen General Manager

Dear Mr. E., Thank you very much for sharing your positive review following your recent stay. We are happy to hear your stay has been a comfortable. Compliments will be shared with Mostafa! Kindly note that on the Accor site at "Hotel services", you can find related details about the public parking at "parking". We hope this helps and hope to have the pleasure of welcoming you again! Kind regards, Remco Groenhuijzen General Manager

Dear Mr. e. o., As we have informed you already by email, we regret that you were involved in an incident where you chose to open your wallet and hand it to strangers. While we understand this has been upsetting, we cannot accept responsibility for personal decisions made by guests, nor for interactions with unknown individuals in public areas of the hotel. Our security team assisted you immediately and advised filing a police report, which you declined. Although we reviewed and secured the camera footage, no staff were involved, and the actions taken were entirely at your discretion. We take guest safety seriously, but we cannot be held liable for situations outside our control. Should you wish to pursue the matter further, we continue to recommend filing an official report with the local police. We remain at your disposal for any further assistance within our capacity. Kind regards, Remco Groenhuijzen General Manager

Dear Mr. T., Thank you very much for your review. We are glad to hear you found the accommodation comfortable, with clean rooms and friendly staff. We regret that the walking distance felt longer than expected. Useful hotel information, including our exact location, can always be found on Miki Travel, helping guests plan their journey in advance. We hope to have the pleasure of welcoming you again. Kind regards, Remco Groenhuijzen General Manager

Dear Mr. Y., Thank you for your positive feedback. We are pleased to hear you enjoyed the excellent location, food, and cleanliness. and lovely dinner. Compliments will be internally shared! We hope to welcome you again. Kind regards, Remco Groenhuijzen General Manager

Dear Mr. K., Thank you for your feedback. We are glad to hear you had a comfortable and enjoyable stay, and look forward welcoming you again! Kind regards, Remco Groenhuijzen General Manager

Dear Mr. Y., Thank you very much for your feedback. We apologize for mentioned inconveniences. Please be kindly informed, bath slippers are included when booking a suite; however, upon request we are more than happy to bring a pair to your room. We also regret that the cleaning did not fully meet expectations. Besides this, it is great to hear that our reception team was helpful and polite, compliments will be internally shared! We hope to welcome you again. Kind regards, Remco Groenhuijzen General Manager

Dear Mr. O., Thank you for your positive review and recommendation. We are truly delighted to hear you enjoyed the extensive and delicious breakfast, the friendly service, the comfortable and quiet room, and of course the beautiful views due to our unique location. Compliments will be internally shared! We truly hope to welcome you again. Kind regards, Remco Groenhuijzen General Manager

Dear Mr. T., Thank you very much for your kind words. We are truly delighted to hear you had such a good stay, and will share your compliments personally to Mr. Esat, Mr. Nicos, and Mr. Robert for encouragement! We hope to welcome you again in a near future. Kind regards, Remco Groenhuijzen General Manager

Dear Mr. T., Thank you very much for your positive feedback. We are truly pleased to hear that you enjoyed the spacious, comfortable room and splendid views. We hope to have the pleasure of welcoming you back on your next visit to Amsterdam! Kind regards, Remco Groenhuijzen General Manager

Dear Mrs. L. O., Thank you very much for sharing your feedback with us. We truly regret and apologize to hear that you did not feel taken care of during your stay, and we regret that our service did not meet your expectations. Please rest assured that your feedback will be shared internally for training and improvement purposes. Please be kindly informed, slippers are only provided in our suites; however, we are always happy to offer them upon request at the front desk. We’re sorry this was not communicated clearly and that it added to your disappointment. We appreciate you bringing this to our attention and hope we may welcome you again. Kind regards, Remco Groenhuijzen General Manager

Dear Mr. C., Thank you for your feedback and for staying with us. We’re pleased to hear you found the rooms clean and hygienic, and that breakfast met your needs. We also appreciate your honest note about the toilet seat Even small details like this matter, and we’ll make sure our maintenance team checks and replaces it where needed. We hope to welcome you back again for an even better stay next time. kind regards, Remco Groenhuijzen General Manager

Dear Mr. A., Thank you for sharing your feedback regarding your recent stay with us. We are glad to know that you enjoyed the fantastic room view and found the price-quality ratio satisfactory. We also appreciate your positive comments about the breakfast. At the same time, we sincerely regret that certain aspects of your stay did not fully meet your expectations. Please accept our apologies regarding the cleanliness concerns We also appreciate your valuable suggestion concerning the breakfast variety, especially the cheese selection. Your comments have been shared with our culinary team for review, as we continuously strive to improve the experience we offer our guests. Thank you once again for your constructive feedback. We hope to have the pleasure of welcoming you back for an even better experience in the future. Kind regards, Remco Groenhuijzen General Manager

Dear Mr. Z., Thank you for your positive feedback. We are pleased to hear you enjoyed the comfort, quality, and beautiful views. While we understand the location may feel a bit outside the center, useful hotel details such as our exact location can always be found on both Booking.com and Accor. Next time you visit Amsterdam, we hope to welcome you again! Kind regards, Remco Groenhuijzen General Manager

Dear Mr. Zilek, Thank you for your positive feedback. We are pleased to hear you enjoyed the comfort, quality, and beautiful views. While we understand the location may feel a bit outside the center, useful hotel details such as our exact location can always be found on both Booking.com and Accor. Next time you visit Amsterdam, we hope to welcome you again! Kind regards, Remco Groenhuijzen General Manager

Dear Mr. K., Thank you very much for sharing your feedback. We are truly glad you enjoyed the comfortable rooms and our facilities, and that the walkable location worked well for your stay, and hope to welcome you again! Kind regards, Remco Groenhuijzen General Manager

Dear Mr. H., Thank you for your kind feedback! We are glad you enjoyed our good location, quality service, and the wonderful view, and look forward welcoming you again. Kind regards, Remco Groenhuijzen General Manager

Dear Mr. K., Thank you very much for your kind words about our team. We’re happy to hear that your early check‑in and the service from our colleagues were appreciated. We sincerely apologize for the inconvenience you experienced. This was caused by an unexpected outage, and we provided alternative communication in several ways (at check‑in, on the signage screens, and on the in‑room TV). We hope this information is helpful, and please rest assured that our team has resolved all issues accordingly. Next time you travel to Amsterdam, we hope to welcome you again! Kind regards, Remco Groenhuijzen General Manager

Dear Mr. I., Thank you very much for your overall positive review. We are pleased you enjoyed the comfort, cleanliness, and beautiful views. Please note that we have not offered a shuttle service for more than six years, as you well indicate. Guests can instead take tram 26, which stops directly opposite the hotel, or choose a taxi for easy transport with luggage. We look forward welcoming you again! Kind regards, Remco Groenhuijzen General Manager