Dear Mrs. Melike g., Thank you very much for your recent stay an for taking the time to share your feedback with us. I have carefully read your several comments and sincerely regret to learn about your unpleasant experiences and feeling. My apologies for this. Please allow me to share with you, I can understand when travelling alone, during night time it can be of a challenge when not being familiar at your new destination. For any inquiry you might have prior or during your travel process, our team is more than happy to advise you and assist you. Another suggestion to consider for your future travel plans is to take a taxi to your (final) destination. I hope the above is useful for you. Besides this, due to the COVID-19 related restrictions we had and still have in place, our hotel needed to adjust services affected by the measurements and services for our guests. Should you have had any other preferences, our staff would have been pleased to assist you accordingly. Next time you travel to Amsterdam, we would be happy having a chance to welcome you again! Kind regards, Gloria Nielfa Personal Assistant to General Manager

Dear Mr. Yakup a., Thank you very much for your positive review and apologies for our late reply. I have read your several comments, I am delighted to fin out you spent such an enjoyable long stay in our hotel. Compliments will be internally shared! We look forward having a chance to welcome you again. Kind regards, Remco Groenhuijzen General Manager