Fairmont Barcelona Rey Juan Carlos I 5 gwiazdki

Ocena na stronie TripAdvisor 4.0/5 Liczba opinii: 22

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Fairmont Barcelona Rey Juan Carlos I - Image 1
Fairmont Barcelona Rey Juan Carlos I - Image 2
Fairmont Barcelona Rey Juan Carlos I - Image 3
Fairmont Barcelona Rey Juan Carlos I - Image 4
Av Diagonal 661 671, 8028 BARCELONA, Spain

Opis

O hotelu

  • 15 min. walking to Camp Nou Stadium & 3 min. walking to Metro Station

  • Family Friendly with spacious rooms

  • An ALLSAFE certified hotel

  • Free Tele medical assistance

  • 25.00 m2 of gardens, Pool, Gym, Spa & Parking.

Nasze pokoje

Lokalizacja hotelu

Fairmont Barcelona Rey Juan Carlos I

Av Diagonal 661 671
8028 BARCELONA
Spain

Pozycja GPS:41.381992, 2.10916

Telefon
Faks +34 933 64 42 64

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena TripAdvisor  4.0/5  Liczba opinii: 22

Pool Photos Were a Bait and Switch (photos have since been changed)

Ocena na stronie TripAdvisor 3.0/5

dan406darling Rodziny - Opinia zatwierdzona w TripAdvisor

They recently changed their photos and removed the beachclub so i will give them 3 stars instead of two. I booked my stay based on photos they advertised of a beautiful pool which turned out to be the beach club next door. You have to pay 75€/ person/ day. It is NOT INCLUDED even with a red level suite. The hotel was fully aware they were misleading people and continued to showcase the beachclub as the main photo on all their listings and ads despite many complaints.. The second 'free' pool - which you see in the photos now - is much less appealing. It appears to be a hastily built above-ground pool with some kind of steel platform surrounding it and lounge chairs in the dirt around the edges. Very strange setup. And there are horseflys that bite... We went to the pool once during the 4 night stay. After several discussions with hotel management they refused to offer a refund for the misleading photos. They even tried to deny using photos of the beach club at first. Very shady.. One night the hotel hosted a corporate event which had very loud music right outside the hotel windows until midnight. They gave us a 50% refund for this night, but nothing for the misleading pool photos. The staff was lovely, the food was great, the hotel itself is very nice, but overall this was a very disappointing trip. We feel a bit scammed. For $500/ night I expect more.

Torre Melina

Ocena na stronie TripAdvisor 4.0/5

PrestonGuild Opinia zatwierdzona w TripAdvisor

The Torre Melina is a new hotel in Barcelona. It was formerly the Fairmont but it was undergoing a full refurbishment when we stayed in April. It meant some parts of the hotel were not operational such as the swimming pool, spa and the gym. There was a temporary gym. As we booked a Red Level room we had lounge access and we checked in at the lounge. Our room had a mountain view. The room was new. It was well sized with amenities ranging from television, kettle for tea and coffee, Krups coffee maker, safe, refrigerator. The bathroom had a shower, sink, plenty of bathroom toiletries that were Carner branded such as shampoo to perfume. Other items ranged toothpaste to razor. There was a separate toilet with a jet spray instead of a bidet. I found the bed large and comfortable. USB sockets to charge the phone, even a UK style 3 pin socket as well as the continental 2 pin ones. Lounge access was worth it. We spent a lot of time in the lounge with tea/coffee as well as soft drinks. There was also light food and cakes/desserts available. I did think the food could be better labelled. I was never sure what it was, whether it was suitable for vegetarians or other dietary requirements. The breakfast was nice but again I felt it could be a better experience. As Red Level members we are told we get a better breakfast served in a separate area. It was the same as the rest of the guests. We could order omelettes if we asked the serving staff. Generally there was a good range. Croissants, breads, cereals, cakes. I just expected a little bit more. The hotel itself is rather grand. There was work going on while we were there and I expect it to be impressive once it is all completed. The location is away from the centre. We got here easily from the airport. There is a Metro line that stops directly from the airport to a stop that is less than 10 minutes walk to the hotel. Being near a Metro stop meant we could easily navigate Barcelona such as the Ramblas. We could walk from the hotel to the Nou Camp which is the nearest stop for the HOHO buses.

Dear Sir, Greetings from Torre Melina, a Gran Melia Hotel. Thank you for taking the time to share your opinion with us regarding your stay. We are delighted that you appreciated the mountain views from your room and the array of amenities available, including the Carner-branded toiletries and the various modern comforts designed for your well-being. It is also gratifying to learn that the exclusive Red Level lounge offered a tranquil space for you to enjoy tea, coffee, and light refreshments. We do, however, acknowledge your observations regarding the labelling of our vegetarian offerings and the Red Level breakfast experience. While our hotel is an architectural marvel blending the latest innovations with the charm of Spanish culture, we are committed to refining every detail of our service, including the clarity and presentation of our gastronomic options. Nevertheless, our team is pleased that you found the room and our iconic luxury property to your liking. With the hotel's privileged location allowing for convenient access to Barcelona's vibrant city life, we trust your stay was imbued with the simple pleasures and elegance that we aim to provide. We hope to have the pleasure of seeing you on a future visit. Best regards, Marta Bringas Gelado, Guest Experience Manager

Great view of the city and lovely staff

Ocena na stronie TripAdvisor 5.0/5

sleneshady Opinia zatwierdzona w TripAdvisor

A very nice hotel. It is quite a way from the city centre, but an easy Metro ride and the hotel has a shuttle one way (although I did not use it). It also has two restaurants on site and if you are happy to walk 20 mins or so there are plenty of restaurants and shops near by. Its a huge hotel and very grand, definitely a good fit for any business conference but has a pool and lovely gardens, so still worth it for tourists, but I suspect not cheap. The staff is what makes this place, everyone greets you with a smile, especially David the breakfast guy. Also concierge (Andres and team) were beyond helpful and went above and beyond to help me with the chaos left to me by my airline, when they lost my luggage. I was very upset and without his help would not have got very far in my enquires, he helpfully called in Spanish, and recalled and assisted with my troubles. I ate here, the pool area was nice and the conference food was amazing - thank you and I hope I get to stay again in the future.

Dear Madam, Greetings from Torre Melina, a Gran Melia Hotel. Thank you for sharing your review. We are delighted that the majestic views of Barcelona left a lasting impression on you and that our dedicated team, especially David and Andres, provided you with the signature warmth and style synonymous with Gran Melia. While it seems you did not have the opportunity to utilize our complimentary shuttle service to Plaza Cataluña, we hope on your next visit you will indulge in this convenience as part of the exceptional experiences we strive to offer. Our location, while a tranquil oasis away from the city bustle, ensures easy access to local attractions, which we are pleased you took advantage of. We regret to hear of the inconvenience faced with your luggage; however, it is heartening to know that our concierge team was able to assist you effectively, embodying our dedication to intuitive personal service. We look forward to the pleasure of welcoming you back for another stay filled with exclusivity, elegance, and the warm spirit of Spanish hospitality. Marta Bringas Gelado, Guest Experience Manager

Worst manager

Ocena na stronie TripAdvisor 3.0/5

TOOM T Opinia zatwierdzona w TripAdvisor

The breakfast manager Jose Maria someone should tell him that he should be polite not to customers but to people generally and when it comes to small kids 5 minutes being late is not so important If it wasn’t for a girl named Tupee, at the service , with her smile she made our day here better . Thank u Tupee!

Dear Guest, Greetings from Torre Melina, a Gran Melia Hotel. Thank you for taking the time to share your opinion with us regarding your stay. It brings us joy to hear that Tupee's radiant smile and attentive service brightened your day. Our team is dedicated to providing an atmosphere where elegance and passion converge to create exceptional experiences. We are concerned to learn about your dissatisfaction with interactions at breakfast, especially involving our younger guests. Please rest assured that we value every moment of our guests' stays and strive to embody the signature warmth and style that Gran Melia is known for. We aim to ensure a seamless and hospitable environment for all, and we genuinely regret any instance where we may fall short of this commitment. We are hoping to welcome you back in the future. All the best. Marta Bringas Gelado, Guest Experience Manager

Nice property but needs improvements

Ocena na stronie TripAdvisor 3.0/5

QT94 Opinia zatwierdzona w TripAdvisor

Stayed for 4 nights during a business trip. Property itself is nice and everything looks recently renovated. Room was spacious, WiFi worked well and breakfast was also good. There is construction going on during business hours, so if you have to work or rest during the day, it is very tough because of the noise. Gym is unacceptable for this type of property, only a few treadmills and very light weights. Service is subpar for the price, I was staying with a large group and they all complained about it. Contacting reception or room service is almost impossible, check-in/out always takes a long time, I asked for an iron for my room and they never brought it. Also the toiletries in my shower were never refueled during my stay. Overall, this property has potential but it is way too expensive for the type of service they offer.

Dear Guest, Greetings from Torre Melina, a Gran Melia Hotel. We thank you for your comments about your stay at our hotel. We are pleased to hear that you appreciated the spaciousness of your room, the effectiveness of our WiFi, and the quality of our breakfast offerings. However, we regret to hear about the inconveniences you faced regarding the noise from construction and the fitness facilities. Our renovations are a temporary condition, with the main fitness center and spa set to be unveiled in May 2024, promising a state-of-the-art experience for our guests. We also note your concerns regarding the service and have taken them to heart. Our team is dedicated to delivering intuitive personal service and it is clear we have areas to improve. Furthermore, we apologize for any oversight with the toiletries and the delay with the iron you requested. It is with your valuable feedback that we can continue to refine our services to ensure they align with the exclusivity and elegance of Gran Meliá. We hope to welcome you back. Best wishes, Marta Bringas Gelado, Guest Experience Manager

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Recenzje naszego hotelu napisane przez podróżnych

  • 68 Liczba opinii 7/10 Lokalizacja
  • 106 Liczba opinii 7.9/10 Pokój
  • 119 Liczba opinii 8.3/10 Obsługa
  • 71 Liczba opinii 9.3/10 Śniadanie
  • 62 Liczba opinii 8.1/10 Komfort
  • 60 Liczba opinii 7.2/10 Udogodnienia
  • 50 Liczba opinii 8.9/10 Klimat
  • 43 Liczba opinii 8.2/10 Czystość

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