Fairmont Barcelona Rey Juan Carlos I 5 gwiazdki

Ocena na stronie TripAdvisor 4.0/5 Liczba opinii: 16

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Fairmont Barcelona Rey Juan Carlos I - Image 2
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Opis

O hotelu

  • 15 min. walking to Camp Nou Stadium & 3 min. walking to Metro Station

  • Family Friendly with spacious rooms

  • An ALLSAFE certified hotel

  • Free Tele medical assistance

  • 25.00 m2 of gardens, Pool, Gym, Spa & Parking.

Nasze pokoje

Lokalizacja hotelu

Fairmont Barcelona Rey Juan Carlos I

Av Diagonal 661 671
8028 BARCELONA
Spain

Pozycja GPS:41.381992, 2.10916

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena TripAdvisor  4.0/5  Liczba opinii: 16

Worst manager

Ocena na stronie TripAdvisor 3.0/5

TOOM T Opinia zatwierdzona w TripAdvisor

The breakfast manager Jose Maria someone should tell him that he should be polite not to customers but to people generally and when it comes to small kids 5 minutes being late is not so important If it wasn’t for a girl named Tupee, at the service , with her smile she made our day here better . Thank u Tupee!

Dear Guest, Greetings from Torre Melina, a Gran Melia Hotel. Thank you for taking the time to share your opinion with us regarding your stay. It brings us joy to hear that Tupee's radiant smile and attentive service brightened your day. Our team is dedicated to providing an atmosphere where elegance and passion converge to create exceptional experiences. We are concerned to learn about your dissatisfaction with interactions at breakfast, especially involving our younger guests. Please rest assured that we value every moment of our guests' stays and strive to embody the signature warmth and style that Gran Melia is known for. We aim to ensure a seamless and hospitable environment for all, and we genuinely regret any instance where we may fall short of this commitment. We are hoping to welcome you back in the future. All the best. Marta Bringas Gelado, Guest Experience Manager

Nice property but needs improvements

Ocena na stronie TripAdvisor 3.0/5

QT94 Opinia zatwierdzona w TripAdvisor

Stayed for 4 nights during a business trip. Property itself is nice and everything looks recently renovated. Room was spacious, WiFi worked well and breakfast was also good. There is construction going on during business hours, so if you have to work or rest during the day, it is very tough because of the noise. Gym is unacceptable for this type of property, only a few treadmills and very light weights. Service is subpar for the price, I was staying with a large group and they all complained about it. Contacting reception or room service is almost impossible, check-in/out always takes a long time, I asked for an iron for my room and they never brought it. Also the toiletries in my shower were never refueled during my stay. Overall, this property has potential but it is way too expensive for the type of service they offer.

Dear Guest, Greetings from Torre Melina, a Gran Melia Hotel. We thank you for your comments about your stay at our hotel. We are pleased to hear that you appreciated the spaciousness of your room, the effectiveness of our WiFi, and the quality of our breakfast offerings. However, we regret to hear about the inconveniences you faced regarding the noise from construction and the fitness facilities. Our renovations are a temporary condition, with the main fitness center and spa set to be unveiled in May 2024, promising a state-of-the-art experience for our guests. We also note your concerns regarding the service and have taken them to heart. Our team is dedicated to delivering intuitive personal service and it is clear we have areas to improve. Furthermore, we apologize for any oversight with the toiletries and the delay with the iron you requested. It is with your valuable feedback that we can continue to refine our services to ensure they align with the exclusivity and elegance of Gran Meliá. We hope to welcome you back. Best wishes, Marta Bringas Gelado, Guest Experience Manager

Lovely Stay!

Ocena na stronie TripAdvisor 4.0/5

amritasreviews Opinia zatwierdzona w TripAdvisor

We had booked the Torre Melina Gran Melia for our anniversary and my birthday, and we enjoyed our stay. Christian at the red lounge front desk was an absolute joy , attending to our needs with genuine attention and care, along with a lovely smile! All of the staff were attentive, in particular Mikela and Tutee, such beautiful waitresses with gorgeous smiles and genuine care for our needs, thank you both so much. The suite was meticulously clean and a lovely touch to leave a cake for our anniversary and birthday was really appreciated, along with a beautiful note too. All food was absolutely delicious , breakfast was beautiful too and we thought that the afternoon tea set up was perfect for a quick 'pick me up' before dinner! The only thing we would suggest is notifying guests maybe during the booking process that the hotel is still incomplete and onsite work is still taking place. Although our room was stunning, the view of the building materials etc down below did slightly take the edge off the experience. We were informed that work would be complete during the summer months. Thank you all for a lovely stay!

Dear guest, Thank you for taking the time to review your stay. Your kind words about Christian's genuine care and attentiveness at our Red Lounge front desk truly encapsulate the dedication to intuitive personal service we strive for. It is heartening to hear that Mikela and Tutee contributed to making your experience at our hotel memorable with their warm smiles and meticulous attention to your needs. We are delighted that the cleanliness of the suite, the delightful surprise of a cake, and the thoughtful note added a touch of celebration to your anniversary and birthday. Our culinary team takes pride in offering an unrivalled fine dining experience, and we're thrilled that our breakfast and afternoon tea lived up to your expectations. We understand your sentiment regarding the view from your room and appreciate your suggestion for transparency about our ongoing enhancements. Indeed, we are in the process of elevating our facilities to further embody an urban oasis of tranquility and distinction, and we look forward to the completion of our renovations, which will include the reopening of our main fitness center, spa, and the Beso Pedralbes restaurant, all set for May 2024. We look forward to welcoming you back in the future. Kind regards, Marta Bringas Gelado, Guest Experience Manager

DO NOT BOOK HERE

Ocena na stronie TripAdvisor 1.0/5

Excursion682249 Rodziny - Opinia zatwierdzona w TripAdvisor

DO NOT BOOK HERE!! TERRIBLE STAFF!! Front desk staff is incompetent. I had two reservations and they messed up both. The first one (after a long flight) they messed up by giving me one room instead of two connecting rooms that I booked then spent an hour trying to find me the correct room. I received no apology for this. For the second reservation, which I checked in 3 hours after check in time, they sent me to a room that was being cleaned and it took them an hour to find me another room and then my luggage took an hour to get up to the right room. I had to go down twice and wait for another hour to fix this. I wasted so much time and energy trying to get this staff to fix their mistakes. To make matters worse the manager told me I should cancel reservation if I’m not happy with their offer of a minimal voucher at 9:30pm at night by knocking on my door as I was sleeping. Where am I supposed to go? Truly unprofessional behavior. Absolutely despicable how they treat their customers. Instead of being apologetic they have been so incredibly rude in how they are handling this. I have never experienced this type of disrespect from hotel staff in all my time traveling. Don’t waste your time, energy or your money here. Also this hotel is so far from city center and has no restaurants around it, they hardly answer the phone when you call the reception or room service numbers, and they give you water bottles with dust all over them.

Dear Guest, Thank you for taking the time to share your review. We truly apologise for the inconvenience you experienced with your room allocation and the service delays. We are committed to ensuring our staff's competence and responsiveness reflects the high standards of our brand. Rest assured that we have taken note of your comments and will reinforce our service excellence to ensure these are isolated incidents. Furthermore, our dedicated team always strives to provide intuitive personal service, and we regret to hear that certain aspects did not meet your expectations. We’ll be sure to investigate your concerns. We hope you will return for an improved experience in the future. Kind regards, Marta Bringas Gelado, Guest Experience Manager

Worth the stay just outside city centre to relax

Ocena na stronie TripAdvisor 5.0/5

Matt w Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Very impressive pull up lobby area and friendly checkin. Impressed with info on car lease and shuttle services and directions to the city. Lots of restaurant options and the breakfast choices were amazing and high quality. Nice to have the outside area option too. Some renovations happening around the pool/gardens and rooftop but will be well worth the wait. Rooms all remodelled and very high standards and extra touches - I couldn’t find fault anywhere, especially after having an amazing power shower and fantastic sleep… awesome hotel. Free shuttle to city centre and a 7min walk to University metro station. A nice walk to a shopping mall or park area

Dear Mr. Matt, Thank you for sharing your thoughts on your recent stay with us. It warms us to hear that our lobby made a grand first impression and that our team provided you with a friendly welcome. Your commendations on the diverse and high-quality breakfast options, as well as the delightful outdoor area, echo our dedication to a life well-lived with exceptional experiences. We're thrilled that our remodeled rooms met your high standards, providing a sumptuous environment for an amazing night's sleep and a rejuvenating power shower. We also appreciate your patience and understanding regarding our ongoing enhancements, which promise to elevate the guest experience further. Rest assured, the renovations are a testament to our commitment to iconic luxury properties and our vision for the future. We eagerly await another opportunity to welcome you back for another unforgettable stay, complete with the signature warmth and style of Gran Melia. Warm regards, Marta Bringas Gelado, Guest Experience Manager

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Recenzje naszego hotelu napisane przez podróżnych

  • 36 Liczba opinii 7/10 Lokalizacja
  • 58 Liczba opinii 8.4/10 Pokój
  • 62 Liczba opinii 8.6/10 Obsługa
  • 41 Liczba opinii 9.4/10 Śniadanie
  • 33 Liczba opinii 7.9/10 Komfort
  • 28 Liczba opinii 9.2/10 Klimat
  • 26 Liczba opinii 6.9/10 Udogodnienia
  • 23 Liczba opinii 9.1/10 Czystość

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