Fairmont Winnipeg 4 stars

Customer review rating 4.4/5 5,396 reviews

Fairmont Winnipeg
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+ 23 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Located in the downtown of Winnipeg

  • Free high-speed WiFi

  • Awarding-winning restauarnt

  • Indoor salt-water pool in 21st floor and 24 hours gym

  • 10 mins. walk to BellMTS and The Forks

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Wheelchair access
  • Pets allowedPaying
  • Outdoor playground for children (Nearby)Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Shoe shine machine
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Outdoor playground for children (Nearby)
  • Golf (Nearby)
  • Tennis (Nearby)
  • Other sports activities
  • Snow Skiing (Nearby)
Catering
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 15 meeting room(s)
  • Congresses/conventions
  • Copy/print service available
Information message

Caring for our valued guests and employees is our top priority and we are open for reservations. To learn more about the extensive measures we are taking to safeguard, protect and care for you, visit ALLStayWell.com.

Hotel location

Fairmont Winnipeg

2 Lombard Place
R3B0Y3
winnipeg
canada

Tel: +12049571350

Fax: (+1)2049561791

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    WINNIPEG / J ARMS RICH. INTL APT At 12km / 7 miles

GPS :49.895766, -97.137109

Our accommodations

The Fairmont Winnipeg features 340 well-appointed guest rooms and suites- each of which greet guests with elegant decor and comfortable accommodations. Large windows in all the rooms provide guests with stunning views of the historic Exchange District- the famous corner of Portage and Main or the intersection of the Red and Assiniboine Rivers- known as The Forks National Park-

Fairmont King NS

  • Max. number of persons: 2
  • Area: From 27 / 291 sq ft
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Fairmont Dbl / Dbl NS

  • Max. number of persons: 4
  • Area: From 27 / 291 sq ft
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Fairmont Corner King NS

  • Max. number of persons: 2
  • Area: From 29 / 312 sq ft
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Fairmont Corner Dbl/Dbl NS

  • Max. number of persons: 4
  • Area: From 29 / 312 sq ft
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Fairmont High Floor Queen NS

  • Max. number of persons: 2
  • Area: From 27 / 291 sq ft
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Fairmont Gold King NS

  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Fairmont Gold Corner King NS

  • Max. number of persons: 3
  • Area: From 29 / 312 sq ft
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Fairmont High Floor Ste Bedroom

  • Max. number of persons: 2
  • Area: From 27 / 291 sq ft
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Fairmont Queen NS

  • Max. number of persons: 2
  • Area: From 27 / 291 sq ft
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Fairmont Queen Accessible NS

  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Fairmont High Floor King NS

  • Max. number of persons: 3
  • Area: From 27 / 291 sq ft
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Fairmont High Floor Dbl/Dbl NS

  • Max. number of persons: 4
  • Area: From 27 / 291 sq ft
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Fairmont Gold Dbl / Dbl NS

  • Max. number of persons: 4
  • Area: From 28 / 301 sq ft
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Countess of Dufferin Suite

  • Max. number of persons: 2
  • Area: From 90 / 969 sq ft
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Royal Alexandra Suite

  • Max. number of persons: 3
  • Area: From 117 / 1259 sq ft
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Fairmont Dbl / Dbl NS Suite Bedroom

  • Max. number of persons: 2
  • Area: From 27 / 291 sq ft
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Fairmont King NS Suite Bedroom

  • Max. number of persons: 2
  • Area: From 27 / 291 sq ft
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar
Rooms

Our restaurants and bars

Velvet Glove Restaurant

Type of cuisine: International

Velvet Glove Restaurant offers contemporary Manitoban fare using fresh, locally sourced produce and ingredients. The restaurant also features one of Winnipeg's most celebrated wine lists.

STARBUCKS

Type of cuisine: Cafe

With seating for 16, we invite you to stop in for a personal handcrafted beverage and a fresh signature pastry. Warm and contemporary design touches set the stage for a warm, welcoming and relaxing visit.

VG LOUNGE

Non contractual photo

Rated the number one lounge in the city, the VG Lounge continues its well established reputation of serving Winnipeg's premier cocktails. Our new beverage list includes classic favorites along with innovative new cocktails.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 15

  • Maximum size: 860

  • Maximum capacity: 1,000 people

  • Maximum banquet capacity: 850 people

Find out more

Our guest reviews for
Fairmont Winnipeg

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

5,396 reviews

Amazing

Customer review rating 4.4/5

Danika Couples - 29/03/2020 Confirmed reviews ALL

Everyone was so nice and friendly

Good morning Ms. F.. I wanted to take this opportunity to personally thank you for taking the time and the effort to complete the on-line survey conducted by TrustYou Analytics on behalf of the Fairmont Winnipeg. Our guest feedback is imperative to our process of improving our service delivery and it allows us to identify where we are successful and where improvements can be made. Ms. F., I was delighted to see that you had such an enjoyable stay on your recent visit. It is always a pleasure to receive such positive feedback. We are indeed very fortunate to have such exceptional and talented ambassadors on our team, and I am delighted you were able to experience their signature service first hand. I will be sure to share your comments with them as I know this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and offerings, and it will also surely serve as a reminder that all of their passion and dedication does not go unnoticed. Thank you for choosing the Fairmont Winnipeg to be your home away from home, and we hope that we will have the pleasure of welcoming you again soon. Until then, wishing you a wonderful day ahead - stay safe, and keep well. Kind regards, Kyla Stewart Guest Relations Manager

Room is in desperate need of renovation

Customer review rating 4.4/5

Anonymous Business - 23/03/2020 Confirmed reviews ALL

I expected a far better room for the price paid. The room was very poor quality

Good evening Mr. O., I wanted to take this opportunity to personally thank you for taking the time and the effort to complete the on-line survey conducted by TrustYou Analytics on behalf of the Fairmont Winnipeg and to apologize for our delayed response - please rest assured that this in no way detracts from what was shared. Our guest feedback is imperative to our process of improving our service delivery and it allows us to identify where we are successful and where improvements can be made. Mr. O., in reading your survey I can see that we did not meet your expectations during your recent visit. We all take great pride in providing our guests with the highest standards of service and most memorable experiences, therefore I am very sorry to learn that we missed our mark on this particular occasion; please allow me to express my sincere apologies. I will be sure to share your comments with our entire team as this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our service and offerings. We appreciate you sharing your feedback, and it is our hope that we will have the opportunity to welcome you back to the Fairmont Winnipeg again to show you the experience you have come to expect from us. Though we cannot undo what has been done, should your travels bring you back to our wonderful city, it would be my pleasure to offer you a complimentary upgrade to one of our Fairmont Gold rooms as a small means to regain your confidence in us, where you have my assurance that you will be most comfortable. I would be pleased to make all the necessary arrangements, so please do not hesitate to reach out to me directly, as it would be my pleasure to assist however I can to ensure this stay is one you will remember for all the right reasons. Until then, wishing you a wonderful week ahead - stay safe and keep well. Kind regards, Kyla Stewart Guest Relations Manager

Pleasant

Customer review rating 4.4/5

Jeff O. Families - 20/03/2020 Confirmed reviews ALL

No complaints. Staff was very friendly and courteous. Location worked out great for us.

Good evening Mr. O., I wanted to take this opportunity to personally thank you for taking the time and the effort to complete the on-line survey conducted by TrustYou Analytics on behalf of the Fairmont Winnipeg. Our guest feedback is imperative to our process of improving our service delivery and it allows us to identify where we are successful and where improvements can be made. Mr. O., I was delighted to see that you had such an enjoyable stay on your recent visit to Winnipeg. It is always a pleasure to receive such positive feedback. We are indeed very fortunate to have such exceptional and talented ambassadors on our team, and I am delighted you were able to experience their signature service first hand. I will be sure to share your comments with them as I know this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and offerings, and it will also surely serve as a reminder that all of their passion and dedication does not go unnoticed. Thank you for choosing the Fairmont Winnipeg to be your home away from home while in our wonderful city, and we hope that we will have the pleasure of welcoming you again soon. Until then, wishing you a wonderful week ahead. Kind regards, Kyla Stewart Guest Relations Manager

Great stay

Customer review rating 4.4/5

Danna Business - 19/03/2020 Confirmed reviews ALL

Quiet and clean rooms, comfortable beds, amazing friendly staff

Good evening Ms. S., I wanted to take this opportunity to personally thank you for taking the time and the effort to complete the on-line survey conducted by TrustYou Analytics on behalf of the Fairmont Winnipeg. Our guest feedback is imperative to our process of improving our service delivery and it allows us to identify where we are successful and where improvements can be made. Ms. S., I was delighted to see that you had such an enjoyable stay on your recent visit. It is always a pleasure to receive such positive feedback, especially from our loyal guests. We are indeed very fortunate to have such exceptional and talented ambassadors on our team, and I am delighted you were able to experience their signature service first hand. I will be sure to share your comments with them as I know this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and offerings, and it will also surely serve as a reminder that all of their passion and dedication does not go unnoticed. Thank you for choosing the Fairmont Winnipeg to be your home away from home while in our wonderful city, and we hope that we will have the pleasure of welcoming you again soon. Until then, wishing you a wonderful week ahead - stay safe, and keep well. Kind regards, Kyla Stewart Guest Relations Manager

good stay

Customer review rating 4.4/5

Anonymous Families - 18/03/2020 Confirmed reviews ALL

Staff pleasant and helpful

Good evening Ms. C., I wanted to take this opportunity to personally thank you for taking the time and the effort to complete the on-line survey conducted by TrustYou Analytics on behalf of the Fairmont Winnipeg. Our guest feedback is imperative to our process of improving our service delivery and it allows us to identify where we are successful and where improvements can be made. Ms. C., I was delighted to see that you had such an enjoyable stay on your recent visit. It is always a pleasure to receive such positive feedback. We are indeed very fortunate to have such exceptional and talented ambassadors on our team, and I am delighted you were able to experience their signature service first hand. I will be sure to share your comments with them as I know this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and offerings, and it will also surely serve as a reminder that all of their passion and dedication does not go unnoticed. Thank you for choosing the Fairmont Winnipeg to be your home away from home while in our wonderful city, and we hope that we will have the pleasure of welcoming you again soon. Until then, wishing you a wonderful week ahead - stay safe and keep well. Kind regards, Kyla Stewart Guest Relations Manager

Great Stay

Customer review rating 4.4/5

G Business - 18/03/2020 Confirmed reviews ALL

This was my second time at the Fairmont. although the front desk lady at check in time was very cold. my previous front service interactions have been very pleasant and extremely helpful so it was a bit disappointing to not have a friendly rep ( she kept saying, I am new and I dont know--as oppose to "I can find out for you and let you know..."). concierge was super friendly and assisted our team with directions, getting a taxi, joked around--very friendly and respectful. Overall--very good!

Good evening Ms. M., I wanted to take this opportunity to personally thank you for taking the time and the effort to complete the on-line survey conducted by TrustYou Analytics on behalf of the Fairmont Winnipeg. Our guest feedback is imperative to our process of improving our service delivery and it allows us to identify where we are successful and where improvements can be made. Ms. M. I was delighted to see that overall you had an enjoyable stay on your recent visit, though I was concerned to see that your arrival experience did not meet our standards. We all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we missed our mark on this particular occasion; please allow me to express my sincere apologies. Please rest assured that these are not the service standards to which we attest, nor that you have come to expect when staying at a Fairmont property. I will be sure to share your comments with our team as it will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our service and offerings, and will allow us to concentrate our training efforts where needed to ensure a similar situation does not occur in the future. Thank you for choosing the Fairmont Winnipeg to be your home away from home while in our wonderful city, and we hope that we will have the pleasure of welcoming you again soon to show you the complete experience you have come to expect from us. Until then, wishing you a wonderful week ahead - stay safe and keep well. Kind regards, Kyla Stewart Guest Relations Manager

Great experience

Customer review rating 4.4/5

Dan M. Business - 18/03/2020 Confirmed reviews ALL

My last visit at Fairmont Winnipeg was outstanding, as per usual. The team in Winnipeg is definitely one of the best in my opinion - very courteous and friendly while being respectful and efficient.

Good evening Mr. M., I wanted to take this opportunity to personally thank you for taking the time and the effort to complete the on-line survey conducted by TrustYou Analytics on behalf of the Fairmont Winnipeg. Our guest feedback is imperative to our process of improving our service delivery and it allows us to identify where we are successful and where improvements can be made. Mr. M., I was delighted to see that you had such an enjoyable stay on your most recent visit to Winnipeg. It is always a pleasure to receive such positive feedback, especially from our loyal guests. We are indeed very fortunate to have such exceptional and talented ambassadors on our team, and I am delighted you were able to experience their signature service once again. I will be sure to share your comments with them as I know this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and offerings, and it will also surely serve as a reminder that all of their passion and dedication does not go unnoticed. Thank you for always choosing the Fairmont Winnipeg to be your home away from home while in our wonderful city, and we hope that we will have the pleasure of welcoming you again soon. Until then, wishing you a wonderful week ahead - stay safe and keep well. Kind regards, Kyla Stewart Guest Relations Manager

Great Hotel

Customer review rating 4.4/5

Lee Business - 17/03/2020 Confirmed reviews ALL

Stayed 1 night, hosted event in the hotel the next day.

Good morning Ms. K., I wanted to take this opportunity to personally thank you for taking the time and the effort to complete the on-line survey conducted by TrustYou Analytics on behalf of the Fairmont Winnipeg. Our guest feedback is imperative to our process of improving our service delivery and it allows us to identify where we are successful and where improvements can be made. Ms. K., I was delighted to see that you had such an enjoyable stay on your recent visit to Winnipeg. It is always a pleasure to receive such positive feedback, especially from our loyal guests. I will be sure to share your comments with our entire team as I know this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and offerings, and it will also surely serve as a reminder that all of their passion and dedication does not go unnoticed. Thank you for choosing the Fairmont Winnipeg to be your home away from home while in our wonderful city, and we hope that we will have the pleasure of welcoming you again soon. Until then, wishing you a wonderful day ahead. Kind regards, Kyla Stewart Guest Relations Manager

Great location and facility

Customer review rating 4.4/5

Marie-anne S. Business - 16/03/2020 Confirmed reviews ALL

I stayed for 4 days in March and loved my stay at the Fairmont. The valet representatives were so great, always ready to help, cleaning the snow off my car and making sure it was always ready when I need it. They were just fantastic. My room was excellent and the amenities perfect. From check-in to check-out, I felt taken care of and special. Thank you.

Good afternoon Ms. S., I wanted to take this opportunity to personally thank you for taking the time and the effort to complete the on-line survey conducted by TrustYou Analytics on behalf of the Fairmont Winnipeg. Our guest feedback is imperative to our process of improving our service delivery and it allows us to identify where we are successful and where improvements can be made. Ms. S., I was delighted to see that you had such an enjoyable stay on your recent visit. It is always a pleasure to receive such positive feedback, especially from our loyal guests. We are indeed very fortunate to have such exceptional and talented ambassadors on our team, and I am delighted you were able to experience their signature service first hand. I will be sure to share your comments with them as I know this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and offerings, and it will also surely serve as a reminder that all of their passion and dedication does not go unnoticed. Thank you for choosing the Fairmont Winnipeg to be your home away from home while in our wonderful city, and we hope that we will have the pleasure of welcoming you again soon. Until then, wishing you a wonderful day ahead. Kind regards, Kyla Stewart Guest Relations Manager

Friendly staff at a lovely hotel

Customer review rating 4.4/5

Anonymous Business - 15/03/2020 Confirmed reviews ALL

The front doormen (Teddy and Nem) welcomes me by name. That always starts of a good trip! Room was clean, renovated and the food in the restaurant was delicious.

Good afternoon Ms. E., I wanted to take this opportunity to personally thank you for taking the time and the effort to complete the on-line survey conducted by TrustYou Analytics on behalf of the Fairmont Winnipeg. Our guest feedback is imperative to our process of improving our service delivery and it allows us to identify where we are successful and where improvements can be made. Ms. E., I was delighted to see that you had such an enjoyable stay on your recent visit. It is always a pleasure to receive such positive feedback, especially from our loyal guests. We are indeed very fortunate to have such exceptional and talented ambassadors on our team, especially in Teddy and Nem - they truly pride themselves on turning moments into memories for our guests, and I am delighted you were able to experience their signature service yet again. I will be sure to share your comments with our entire team as I know this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and offerings, and it will also surely serve as a reminder that all of their passion and dedication does not go unnoticed. Thank you for choosing the Fairmont Winnipeg to be your home away from home while in our wonderful city, and we hope that we will have the pleasure of welcoming you again soon. Until then, wishing you a wonderful day ahead. Kind regards, Kyla Stewart Guest Relations Manager

Excellent Stay

Customer review rating 4.4/5

Anonymous Business - 15/03/2020 Confirmed reviews ALL

Customer service at this hotel is paramount from the Bell Services, to Guest Check In, Restaurant and Lounge service is the best I have ever had at a hotel. Keep up the good work!

Good afternoon Ms. M., I wanted to take this opportunity to personally thank you for taking the time and the effort to complete the on-line survey conducted by TrustYou Analytics on behalf of the Fairmont Winnipeg. Our guest feedback is imperative to our process of improving our service delivery and it allows us to identify where we are successful and where improvements can be made. Ms. M., I was delighted to see that you had such an enjoyable stay on your recent visit. It is always a pleasure to receive such positive feedback, especially from our loyal guests. We are indeed very fortunate to have such exceptional and talented ambassadors on our team, and I am delighted you were able to experience their signature service first hand. I will be sure to share your comments with them as I know this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and offerings, and it will also surely serve as a reminder that all of their passion and dedication does not go unnoticed. Thank you for choosing the Fairmont Winnipeg to be your home away from home while in our wonderful city, and we hope that we will have the pleasure of welcoming you again soon. Until then, wishing you a wonderful day ahead. Kind regards, Kyla Stewart Guest Relations Manager
Customer review rating 4.4/5

Anonymous Business - 15/03/2020 Confirmed reviews ALL

Well located for my meeting

Good afternoon Mr. K., I wanted to take this opportunity to personally thank you for taking the time and the effort to complete the on-line survey conducted by TrustYou Analytics on behalf of the Fairmont Winnipeg. Our guest feedback is imperative to our process of improving our service delivery and it allows us to identify where we are successful and where improvements can be made. Mr. K., I was delighted to see that you had such an enjoyable stay on your recent visit to Winnipeg. It is always a pleasure to receive such positive feedback, especially from our loyal guests. I was concerned to learn that you were not able to control the temperature in your guestroom, especially on such a cold day. I will be sure to share your comments with our entire team as I know this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and offerings, and it will also surely serve as a reminder that all of their passion and dedication does not go unnoticed and ensure that the HVAC unit is inspected to prevent any further similar issues. Thank you for choosing the Fairmont Winnipeg to be your home away from home while in our wonderful city, and we hope that we will have the pleasure of welcoming you again soon to show you the complete experience you have come to expect from us. Until then, wishing you a wonderful evening ahead. Kind regards, Kyla Stewart Guest Relations Manager

Stay

Customer review rating 4.4/5

Melanie H. Families - 14/03/2020 Confirmed reviews ALL

We stayed last weekend at the Fairmont Winnipeg. When we arrived we were greeted outside from the doorman and escorted to the check in. We checked in and the doorman took our belongings to our room. He asked if we needed ice or anything else. We said we would be right down to move our vehicle as we were going out for lunch. We had Pre purchased parking but found out our truck would not fit in the parkade as it was too tall. The doorman said we could upgrade and he would do that for us and we could have valet parking and our truck would stay out front. Exceptional service. The only thing that we did not receive when we checked in was the wifi password but received after we asked on sat and our shower was leaking but fixed immediately. The ice machine was not working on the 7th floor and not fixed till Sunday. When we returned home from our stay I realized I forgot my cell phone charger in the room. I called the hotel and they had it and would ship to me free of charge. I received it this week. Thank you

Good afternoon Mr. and Mrs. H., I wanted to take this opportunity to personally thank you for taking the time and the effort to complete the on-line survey conducted by TrustYou Analytics on behalf of the Fairmont Winnipeg. Our guest feedback is imperative to our process of improving our service delivery and it allows us to identify where we are successful and where improvements can be made. Mr. and Mrs. H., I was delighted to see that, overall, you had such an enjoyable stay on your recent visit. It is always a pleasure to receive feedback from our guests. We are indeed very fortunate to have such exceptional and talented ambassadors on our team, and I am delighted you were able to experience their signature service first hand. I will be sure to share your comments with our entire team as I know this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and offerings, and it will also surely serve as a reminder that all of their passion and dedication does not go unnoticed. Thank you for choosing the Fairmont Winnipeg to be your home away from home while in our wonderful city, and we hope that we will have the pleasure of welcoming you again soon. Until then, wishing you a wonderful day ahead. Kind regards, Kyla Stewart Guest Relations Manager

Very good location

Customer review rating 4.4/5

Anonymous Business - 13/03/2020 Confirmed reviews ALL

Hôtel needs some upgrade

Good morning Mr. B., I wanted to take this opportunity to personally thank you for taking the time and the effort to complete the on-line survey conducted by TrustYou Analytics on behalf of the Fairmont Winnipeg. Our guest feedback is imperative to our process of improving our service delivery and it allows us to identify where we are successful and where improvements can be made. Mr. B., I was delighted to see that you had such an enjoyable stay on your recent visit to Winnipeg. It is always a pleasure to receive such positive feedback, especially from our loyal guests. I will be sure to share your comments with our entire team as I know this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and offerings, and it will also surely serve as a reminder that all of their passion and dedication does not go unnoticed. Thank you for choosing the Fairmont Winnipeg to be your home away from home while in our wonderful city, and we hope that we will have the pleasure of welcoming you again soon. Until then, wishing you a wonderful day ahead. Kind regards, Kyla Stewart Guest Relations Manager
Customer review rating 4.4/5

Anonymous Business - 13/03/2020 Confirmed reviews ALL

good stay. Best bell staff (front door) in the world.

Good morning Mr. S., I wanted to take this opportunity to personally thank you for taking the time and the effort to complete the on-line survey conducted by TrustYou Analytics on behalf of the Fairmont Winnipeg. Our guest feedback is imperative to our process of improving our service delivery and it allows us to identify where we are successful and where improvements can be made. Mr. S., I was delighted to see that you had such an enjoyable stay on your recent visit. It is always a pleasure to receive such positive feedback, especially from our loyal guests. We are indeed very fortunate to have such exceptional and talented ambassadors on our team, especially in Teddy and Nem, and I am delighted you were able to experience their signature service yet again. I will be sure to share your comments with our entire team as I know this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and offerings, and it will also surely serve as a reminder that all of their passion and dedication does not go unnoticed. I have also put a note on your profile so that you are placed into one of our more recently renovated guestrooms for future visits where it is our hope that you will be more comfortable Thank you for choosing the Fairmont Winnipeg to be your home away from home while in our wonderful city, and we hope that we will have the pleasure of welcoming you again soon. Until then, wishing you a wonderful day ahead. Kind regards, Kyla Stewart Guest Relations Manager

Okay stay

Customer review rating 4.4/5

Marie Families - 13/03/2020 Confirmed reviews ALL

Stay was enjoyable but 2 concerns with room - could not control the heat and there was banging noise about us in the morning. Sounded like something being dropped and it was loud enough to disturb our sleep.

Good afternoon Ms. S., I wanted to take this opportunity to personally thank you for taking the time and the effort to complete the on-line survey conducted by TrustYou Analytics on behalf of the Fairmont Winnipeg. Our guest feedback is imperative to our process of improving our service delivery and it allows us to identify where we are successful and where improvements can be made. Ms. S., I was delighted to see that overall you had an enjoyable stay on your recent visit, though I was concerned to see that your stay was not without its challenges. I do appreciate you giving us the benefit of the doubt; however, please rest assured that these are not the service standards to which we attest, nor that you have come to expect when staying at a Fairmont property. As hoteliers, we are in the business of selling sleep, and I regret that due to issues with the cooling system in your room, as well as some unexpected noises, that we were not able to provide you with that. Ms. S., I have shared your comments with our entire team, as this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and offerings and it will ensure that a similar situation does not occur in the future. Thank you for choosing the Fairmont Winnipeg to be your home away from home while in our wonderful city, and we hope that we will have the pleasure of welcoming you again soon to show you the complete experience you have come to expect from us. Though we cannot undo what has been done, should your travels bring you back to our wonderful city, it would be my pleasure to offer you a complimentary upgrade to one of our Fairmont Gold rooms as a small means to regain your confidence in us, where you have my assurance that your stay will be flawless. I would be pleased to make all the necessary arrangements, so please do not hesitate to reach out to me directly, as it would be my pleasure to assist however I can to ensure this stay is one you will remember for all the right reasons. Until then, wishing you a wonderful day ahead. Kind regards, Kyla Stewart Guest Relations Manager

At this location it all about staff as the building is modest.

Customer review rating 4.4/5

Anonymous Business - 13/03/2020 Confirmed reviews ALL

Always pleasant and helpful Gold Floor staff.

Good afternoon Mr. G., I wanted to take this opportunity to personally thank you for taking the time and the effort to complete the on-line survey conducted by TrustYou Analytics on behalf of the Fairmont Winnipeg. Our guest feedback is imperative to our process of improving our service delivery and it allows us to identify where we are successful and where improvements can be made. Mr. G., I was delighted to see that you had such an enjoyable stay on your most recent visit to Winnipeg. It is always a pleasure to receive such positive feedback, especially from our loyal guests. I will be sure to share your comments with our entire team as I know this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and offerings, and it will also surely serve as a reminder that all of their passion and dedication does not go unnoticed. Thank you for choosing the Fairmont Winnipeg to be your home away from home while in our wonderful city, and we hope that we will have the pleasure of welcoming you again soon. Until then, wishing you a wonderful day ahead. Kind regards, Kyla Stewart Guest Relations Manager

Poorly located.

Customer review rating 4.4/5

Marjorie Business - 12/03/2020 Confirmed reviews ALL

I only stayed at this hotel because it is our corporate preferred hotel. Otherwise this is not a hotel I would choose. My room was on a lower floor and looked out over Portage and Main. I listened to fire and police sirens all night. There are no facilities in the hotel. No coffee station or anything to grab a late night snack or an early morning coffee. No stores close by and a lack of restaurant choices. In room dining is fair. Hotel is isolated. Staff are very good.

Good afternoon Ms. P., I wanted to take this opportunity to personally thank you for taking the time and the effort to complete the on-line survey conducted by TrustYou Analytics on behalf of the Fairmont Winnipeg. Our guest feedback is imperative to our process of improving our service delivery and it allows us to identify where we are successful and where improvements can be made. Ms. P., we are indeed very fortunate to have such exceptional and talented ambassadors on our team, and I am delighted you were able to experience their signature service first hand. In reading your survey Ms. P., I can see that we did not meet your expectations in a number of areas during your recent stay. We all take great pride in providing our guests with the highest standards of service and most memorable experiences, therefore I am very sorry to learn that we missed our mark on this particular occasion; please allow me to express my sincere apologies. We are pleased to offer complimentary coffee to our guests in the lobby from 3:30 am through 7:00 am when our restaurant opens, and we have a Starbucks located on our concourse level that is open from 6:30 am through 5:30 pm Monday to Friday. That said, I will be sure to share your comments with our entire team as I know this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and offerings. I have also put a note on your profile so that you are placed into a room on a higher floor facing the back of the hotel where it is our hope that you will enjoy a more comfortable sleep, as we certainly appreciate the importance of a good nights sleep, especially when traveling. We appreciate you sharing your feedback, and it is our hope that we will have the opportunity to welcome you back to the Fairmont Winnipeg again soon to show you the complete experience you have come to expect from us. In the meantime, should there ever be anything I can do to ensure a seamless stay, please do not hesitate to let me know, as it would be my pleasure to assist however I can. Kind regards, Kyla Stewart Guest Relations Manager
Customer review rating 4.4/5

Lori S. Friends - 10/03/2020 Confirmed reviews ALL

Experience was great.... In fact i intend to book again on May 16 but was disappointed to find the price increase of $50. Am now reconsidering as the value for the Urban Escape package is not there....

Good afternoon Ms. S., I wanted to take this opportunity to personally thank you for taking the time and the effort to complete the on-line survey conducted by TrustYou Analytics on behalf of the Fairmont Winnipeg. Our guest feedback is imperative to our process of improving our service delivery and it allows us to identify where we are successful and where improvements can be made. Ms. S., I was delighted to see that you had such an enjoyable stay on your recent visit to Winnipeg. It is always a pleasure to receive such positive feedback. I will be sure to share your comments with our entire team as I know this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and offerings, and it will also surely serve as a reminder that all of their passion and dedication does not go unnoticed. I was pleased to see that you had wanted to return in May for another "Urban Escape", and as a means of explanation, we have a very large conference taking over the hotel from May 15th through 24th, and this is why you were seeing elevated rates for the date of May 16th. Ms. S., if your date is flexible at all, our rates for the Urban Escapes Package are $169 for May 2nd, 9th, and 30th, and I would be happy to assist in making your reservations should one of those dates work with your schedule. Ms. S., thank you for choosing the Fairmont Winnipeg to be your home away from home while in our wonderful city, and we hope that we will have the pleasure of welcoming you again soon. Until then, wishing you a wonderful day ahead. Kind regards, Kyla Stewart Guest Relations Manager
Customer review rating 4.4/5

Julie Families - 10/03/2020 Confirmed reviews ALL

The property was well taken care of and the staff (bellmen and front desk) were absolutely amazing!

Good afternoon Ms. R., I wanted to take this opportunity to personally thank you for taking the time and the effort to complete the on-line survey conducted by TrustYou Analytics on behalf of the Fairmont Winnipeg. Our guest feedback is imperative to our process of improving our service delivery and it allows us to identify where we are successful and where improvements can be made. Ms. R., I was delighted to see that you had such an enjoyable stay on your recent visit. It is always a pleasure to receive such positive feedback and I will be sure to share your comments with our entire team as I know this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and offerings, and will also serve as a reminder that all of their passion and dedication does not go unnoticed. When looking at your file, I noticed that you were not yet an <a href=&quot;https://all.accor.com/loyalty-program/reasonstojoin/index.en.shtml&quot;> ALL </a> Member - being a member will afford you a new travel experience whenever at an Accor property. Along with member-only pricing, access to express check-in and a personalized room preference profile, you will also earn points - which if your travels will have you coming back to Fairmont could prove beneficial. It would be my pleasure to enroll you, simply respond “yes” to this email, and I would be pleased to make all the necessary arrangements. The program is free to join, and once I receive your confirmation, you will receive an email from ALL AccorHotels that will just require a few simple clicks to complete the process. Ms. R., thank you for choosing the Fairmont Winnipeg to be your home away from home while in our wonderful city, and we look forward to welcoming you back the next time your travels bring you our way. Until then, wishing you a wonderful day ahead.
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