Fairmont Winnipeg 4 stars

Customer review rating (ALL Rating) 4.2/5 1,753 reviews

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2 Lombard Place, R3B0Y3 WINNIPEG, Canada

Description

Hotel extras

  • Enviable location in the heart of downtown Winnipeg

  • Direct access to Portage & Main underground concourse

  • Health club with 24/7 gym

  • Pet-friendly hotel near parks and walking trails

Our accommodation(s)

Hotel location

Fairmont Winnipeg

2 Lombard Place
R3B0Y3 WINNIPEG
Canada

GPS:49.895766, -97.137109

Telephone
Fax +1 204-956-1791

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,753 reviews

Customer review rating 3.5/5

Tanya F. Business - Confirmed reviews ALL

Overall comfortable, but no ice machines “due to renovation.” Elevators take forever.

Dear Valued Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you found your stay overall comfortable. At the same time, we appreciate your comments regarding the elevator wait times and the temporary removal of ice machines during our renovation preparations. We understand the inconvenience this may have caused and thank you for your patience. We also apologize for the challenges you experienced during the booking process. We regret that obtaining the correct rate required additional effort and follow-up, and we understand how frustrating this can be when making travel arrangements. Your feedback has been shared with the appropriate teams as we continue working to improve both the reservation and guest experience. Thank you again for your feedback, and we hope to welcome you back again in the future. Warm regards, Zulal Gul Director, Operational Performance, Quality and Excellence

Customer review rating 4.5/5

Anita S. Business - Confirmed reviews ALL

Looking forward to coming back in a years time when the renovations are complete in Winnipeg. This past experience was far better than previous ones.

Dear Valued Guest, Thank you for taking the time to share your feedback. We are delighted to hear that you had a comfortable stay and that this experience was an improvement over your previous visits. It is especially wonderful to know that you are looking forward to returning once our renovations are complete. Thank you as well for recognizing our Concierge team on the 19th floor. Your kind comments regarding their service will certainly be shared with them. We also appreciate your feedback regarding the condition of the guestrooms and carpeting. As we prepare for our upcoming full hotel renovation, all guestrooms will undergo a complete transformation, and we are excited to welcome guests back to experience the new Fairmont Winnipeg. Thank you again for your support. We look forward to welcoming you back in 2027. Warm regards, Zulal Gul Director, Operational Performance, Quality and Excellence

Customer review rating 3.0/5

Maxine K. Business - Confirmed reviews ALL

Staff is amazing, friendly, professional and very helpful. Our room was substandard. There was excessive caulking around the tub to cover problems, the floor transition between the hallway and bathroom was not attached and I tripped, we had to keep putting it in place. Hot water was not hot. Toilet didn’t flush properly, had to hold the handle down for at least 10 seconds da to get it to flush. The sick and tub did not drain properly. Fridge leaked water on our food. Elevators were slow and several times only one worked.

Dear Valued Guest, Thank you for taking the time to share such detailed feedback regarding your stay. While I am pleased to hear that you found our team friendly, professional, and helpful, I sincerely apologize that the condition of your guestroom did not meet expectations. The issues you described with the bathroom, drainage, hot water, refrigerator, flooring transition, and elevator service are certainly not the experience we strive to provide, and I regret the inconvenience these concerns caused during your visit. I would also like to thank you for sharing your feedback regarding the conference breakfast offerings and WiFi connectivity. Your comments have been shared with the appropriate teams for review as we continue working to improve the guest experience. A very special thank you for recognizing Arianna De Vito Bots. It is wonderful to hear how she went above and beyond to accommodate dietary requirements and support your workshop participants. Her professionalism, positive attitude, and dedication to guest care are qualities we are incredibly proud of, and we will be sure to share your kind comments with both Arianna and our Culinary team. As we prepare for our upcoming full hotel renovation beginning July 1, 2026, many of the physical concerns you highlighted will be comprehensively addressed through a complete transformation of the property. Thank you again for your honest feedback and for recognizing the efforts of our team. Warm regards, Zulal Gul Director, Operational Performance, Quality and Excellence

Customer review rating 1.0/5

Shelley A. Families - Confirmed reviews ALL

We were very disappointed, the hotel is of the same quality as a Holiday Inn and not what i am accustomed to in a Fairmont Hotel. The rooms were very worn, dirty and there was food left in the fridge from the previous guests. The elevators were under repair and resulted in long waits. The restaurant was very poor, of the 5 of us, 3 breakfast meals were inedible and would have been returned if we had not waited an hour and a half for our meal and we had to leave. The coffee was one of the worst I have ever had but perhaps I should be thankful that it was not replenished as the second cup we were eventually provided was as disappointing as the first. When I booked I was asked the purpose of my stay and I was not offered the discount the hotel was giving for Graduation, that would have taken the sting out of our stay. After my complaints at check out I was provided with a $100 discount. The bellmen were lovely and helpful so a shout out to them.

Dear Valued Guest, Thank you for taking the time to share such detailed feedback regarding your stay. Please accept our sincere apologies that your experience fell so far short of the standards you expected from Fairmont and deserved as our guest. We are deeply disappointed to learn of the condition of your guestroom upon arrival, particularly the cleanliness concerns, including food left in the refrigerator and the overall condition of the furnishings. This is not reflective of our standards and should never have occurred. We are equally sorry to hear about your breakfast experience. The lengthy wait, disappointing food quality, and poor coffee service are certainly not the experience we aim to provide, and we understand how frustrating this must have been, especially when dining as a group. We also regret the inconvenience caused by the elevator work and the resulting wait times. While information regarding ongoing work was communicated through our booking channels and pre-arrival information, we understand your frustration and apologize that the impact on your stay was significant. At the same time, I would like to thank you for recognizing our Bell team. I am pleased to hear they provided warm and helpful service during your visit, and your kind comments will certainly be shared with them. I understand that a $100 adjustment was provided at check-out following your concerns. While this cannot undo the disappointment you experienced, I hope it demonstrated our desire to acknowledge the shortcomings of your stay. Thank you again for your honest feedback. As we prepare for our upcoming full hotel renovation beginning July 1, 2026, we remain committed to learning from feedback such as yours and improving wherever possible. Warm regards, Zulal Gul Director, Operational Performance, Quality and Excellence

Customer review rating 5.0/5

Jean-francois B. Families - Confirmed reviews ALL

From the moment you walk in to your last hours, the whole experience is just wonderful. I thought it would cost a lot more to be at the Fairmont but it was a great price! I would recommend this place to everyone!

Dear Valued Guest, Thank you for your wonderful feedback. We are truly delighted to hear that you had such a positive experience from arrival to departure. Knowing that you found great value in your stay and would recommend Fairmont Winnipeg to others means a great deal to us. A very special thank you for recognizing Aarsh. We are thrilled to hear that he helped make your stay memorable. Your kind words will certainly be shared with him and the entire team. Thank you again for your support, and we look forward to welcoming you back again soon. Warm regards, Zulal Gul Director, Operational Performance, Quality and Excellence

Other web-users rate our hotel

  • 301 reviews 8.2/10 Location
  • 935 reviews 5/10 Room
  • 1,003 reviews 9/10 Service
  • 24 reviews 4.2/10 WiFi
  • 354 reviews 4.5/10 Vibe
  • 343 reviews 4.9/10 Cleanliness
  • 331 reviews 5.1/10 Comfort
  • 317 reviews 4.6/10 Amenities

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