Fairmont Winnipeg 4 stars

Customer review rating (ALL Rating) 4.1/5 1,773 reviews

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2 Lombard Place, R3B0Y3 WINNIPEG, Canada

Description

Hotel extras

  • Enviable location in the heart of downtown Winnipeg

  • Direct access to Portage & Main underground concourse

  • Health club with 24/7 gym

  • Pet-friendly hotel near parks and walking trails

Our accommodation(s)

Hotel location

Fairmont Winnipeg

2 Lombard Place
R3B0Y3 WINNIPEG
Canada

GPS:49.895766, -97.137109

Telephone
Fax +1 204-956-1791

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,773 reviews

Customer review rating 3.5/5

Michael A. Business - Confirmed reviews ALL

mostly average service - a bit cold, honestly, albeit efficient - the hotel is in pretty hard decline (chipped paint, worn furniture and carpets everywhere...not at all a Fairmont experience) the room was very clean, but worn out and dated - the bar service was not great - not enough people for the influx of customers - slow kitchen - cold food -and WAY overpriced - I mean seriously: $8 for an espresso and $14 (!) for grapefruit juice. Ridiculous. A hard no for anyone.

Dear Valued Guest, Thank you for taking the time to share your detailed feedback following your visit to Fairmont Winnipeg. I am truly sorry to read about your experience and that it did not reflect the standards you expect from Fairmont. While I appreciate your note that the room was clean, it is clear that the overall condition, atmosphere, and level of service fell short, and for that, I sincerely apologize. Your comments regarding the service feeling impersonal, as well as the challenges experienced in the bar and kitchen, including staffing levels, speed of service, and food quality, are very concerning. This is not the experience we aim to deliver, and your feedback has been shared with our leadership teams for immediate attention and improvement. I also understand your concerns regarding pricing not aligning with the experience received. Delivering both quality and value is essential, and we regret that this was not your impression. As we approach a full transformational renovation of the hotel, we are equally focused on elevating both our facilities and service culture to ensure a more engaging and seamless guest experience. Thank you again for your valuable feedback. We truly hope to have the opportunity to welcome you back in the future and provide you with a much improved experience. Warm regards, Zulal Gul Director, Operational Performance, Quality and Excellence

Customer review rating 4.0/5

Bonita B. Couples - Confirmed reviews ALL

Stayed on gold floor,, was nice as usual. With the exception of no bottles of water in room or in lounge. Had to ask anytime we needed some. Room was terribly dry - woke up during night needing water and bloody noses in morning. Not sure what was going on with that. But our Valet service always makes out stay enjoyable - wonderful group.

Customer review rating 3.5/5

Monique L. Families - Confirmed reviews ALL

Bathtub tap/shower needs maintenance - very wobbly noisy handle. Rug needs refreshing. however the breakfast and dinner were very good and the service was excellent, I would definitely do dinner/breakfast again. Lobby very clean and staff friendly and welcoming.

Dear Valued Guest, Thank you for taking the time to share your feedback. I am pleased to hear that you enjoyed both breakfast and dinner, and that service and welcoming atmosphere at Velvet Glove Restaurant and Lounge left a positive impression. At the same time, I sincerely apologize for the concerns you experienced with the bathtub fixture and room condition. This is certainly not the standard we aim to provide, and your comments have been shared with our Team. As we prepare for our upcoming renovation, these elements will be fully addressed, with a complete refresh of our guest rooms to enhance comfort and overall quality. Thank you again for your valuable feedback. We look forward to welcoming you back for an even more elevated experience. Warm regards, Zulal Gul Director, Operational Performance, Quality and Excellence

Customer review rating 3.0/5

Brienne H. Families - Confirmed reviews ALL

There were huge stains on the window curtain. The bathroom sink’s faucet handles were loose and not adhered to the counter so they moved around if you tried to turn the water on and off. There was no information about parking on the website either. The only positive was the food.

Dear Valued Guest, Thank you for taking the time to share your detailed feedback. Please accept my sincere apologies for the condition of your room and the overall experience during your stay. The concerns you raised regarding the stained curtains, loose bathroom fixtures, and lack of attention to detail are unacceptable and do not reflect the standards we are committed to delivering. I also regret that parking information was not clearly communicated prior to your arrival. Your comments have been shared with our housekeeping, maintenance, and leadership teams for immediate review to ensure greater accountability, proper room inspections, and consistent upkeep moving forward. While we are preparing for a comprehensive renovation that will address many of these physical aspects, I fully acknowledge that this does not excuse your experience. I would truly appreciate the opportunity to regain your confidence in us. Should you consider returning, please feel free to reach out to me directly, whether before our renovations begin or once they are completed, so I may personally ensure your stay is seamless and reflective of the Fairmont standard. Thank you again for your time and feedback. Warm regards, Zulal Gul Director, Operational Performance, Quality and Excellence

Customer review rating 5.0/5

Ayako O. Families - Confirmed reviews ALL

The staff are friendly and approachable, creating a reassuring atmosphere. The room isn’t brand new, but it’s clean and tidy.

Dear Valued Guest, Thank you very much for your thoughtful review following your stay at Fairmont Winnipeg. We’re delighted to hear you found our team friendly and approachable, and that you enjoyed the cleanliness of your room as well as the food in our restaurant and lounge. I’m also pleased our team was able to resolve the safe issue promptly. At the same time, please accept our apologies regarding the exterior window condition. While seasonal factors can impact this, we understand how important a clear view is and will continue to address this with our team. Thank you again for your feedback, we truly appreciate it and hope to welcome you back again soon. Warm regards, Zulal Gul Director, Operational Performance, Quality and Excellence

Other web-users rate our hotel

  • 300 reviews 8/10 Location
  • 918 reviews 4.9/10 Room
  • 977 reviews 8.9/10 Service
  • 26 reviews 3.8/10 WiFi
  • 343 reviews 4.6/10 Vibe
  • 326 reviews 4.7/10 Cleanliness
  • 325 reviews 5/10 Comfort
  • 312 reviews 4.7/10 Amenities

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