Dear Jaymi L. S., Thank you for sharing your feedback regarding your recent stay. We are pleased to hear that our location met your business needs; however, we sincerely regret that the condition of your accommodations did not meet your expectations. Your concerns regarding the cleanliness and maintenance of your room and the elevator service have been duly noted. Please rest assured that your comments are well received and we have closed the hotel to undergo a complete renovation. Thank you for bringing these matters to our attention. Best regards, Fairmont Winnipeg

Dear Maricel Q., Thank you for taking the time to share your feedback. While we understand your concerns regarding the parking and location, we are truly delighted to hear about the exceptional service you received from Sarah during your check-in. Your kind words mean so much, and we will be sure to recognize Sarah for her outstanding hospitality. It is wonderful to know that her professionalism, willingness to go above and beyond, and genuine care made such a positive impact on your stay. Thank you again for your thoughtful feedback. We hope to have the pleasure of welcoming you back in the future. Warm regards, Zulal Gul Director, Operational Performance, Quality and Excellence

Dear Marty M., Thank you for your wonderful feedback. We are delighted to hear that you enjoyed your stay, our convenient location, and the service provided by our team. A very special thank you for recognizing Rod from our restaurant. We are thrilled to know that his hospitality made such a positive impression, and we will be sure to share your kind comments with him. Thank you for choosing Fairmont Winnipeg. We look forward to welcoming you back again soon. Warm regards, Zulal Gul Director, Operational Performance, Quality and Excellence

Dear Kristen K., Thank you for taking the time to share your feedback. While we are pleased to hear that you found your room clean and the pillows comfortable, we sincerely apologize that the remainder of your stay did not meet your expectations. We regret the inconvenience caused by the elevator issues and the extended wait times, as well as your concerns regarding the room amenities, including the lack of in-room drinking water and smart TV functionality. We understand your disappointment and appreciate your honest feedback. As we prepare for our upcoming full hotel renovation beginning July 1, 2026, the hotel will close for approximately one year to undergo a complete transformation. This renovation will include all guestrooms, public spaces, and guest amenities, and we are excited to welcome guests back in 2027 with a renewed Fairmont Winnipeg experience. Thank you again for bringing your concerns to our attention. Warm regards, Zulal Gul Director, Operational Performance, Quality and Excellence

Dear Ryan K., Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed the venue. At the same time, we appreciate your honest comments regarding the condition of the facility and understand your observations about the need for updates and repairs. As we prepare for our upcoming full hotel renovation beginning July 1, 2026, Fairmont Winnipeg will close for approximately one year to undergo a complete transformation of all guestrooms, public spaces, and guest facilities. We are excited for this next chapter and look forward to welcoming guests back in 2027. Thank you again for your feedback and support. Warm regards, Zulal Gul Director, Operational Performance, Quality and Excellence

Dear Daniel E., Thank you for your wonderful feedback. We are delighted to hear that you experienced professional service from our team throughout your stay. It is especially rewarding to know that you would recommend Fairmont Winnipeg to anyone visiting downtown. Your kind words mean a great deal to our colleagues, and we truly appreciate your support. We look forward to welcoming you back again soon. Warm regards, Zulal Gul Director, Operational Performance, Quality and Excellence

Dear Desmond K., Thank you for taking the time to share your feedback. While we are pleased to hear that you enjoyed the service you received, we sincerely apologize that the cleanliness and condition of your guestroom did not meet your expectations. The concerns you described regarding the chair, floors, and the hairs found on the bed and towels are not reflective of the standards we strive to uphold, and we regret that this was your first impression. A very special thank you for recognizing Darwin. We are delighted to hear that his service made a positive difference during your stay, and we will be sure to share your kind comments with him. As we prepare for our upcoming full hotel renovation beginning July 1, 2026, the hotel will close for approximately one year to undergo a complete transformation. While we are excited for this new chapter, we recognize that cleanliness should always meet the highest standards, regardless of the age of the property. Thank you again for your honest feedback. We hope to have the opportunity to welcome you back when we reopen in 2027. Warm regards, Zulal Gul Director, Operational Performance, Quality and Excellence

Dear Alison M. C., Thank you for your thoughtful feedback and, most importantly, for your loyalty over the past 10 years. We are truly delighted to hear that you continue to enjoy the elevated service provided by our team, especially the Fairmont Gold experience. Your kind recognition of everyone in the Fairmont Gold Lounge means a great deal, and we will be sure to share your comments with the team. We also sincerely appreciate your understanding regarding the current condition of the hotel. Please accept our apologies for the issues you experienced with the television service and the shower handle. We understand how frustrating and inconvenient this must have been. As we prepare for our full hotel renovation beginning July 1, 2026, Fairmont Winnipeg will close for approximately one year to undergo a complete transformation. All guestrooms, including the Fairmont Gold rooms, will be fully renovated with updated technology, fixtures, and amenities. We are excited to welcome you back in 2027 to experience the new Fairmont Winnipeg. Thank you as well for your thoughtful comments regarding future pricing. We greatly value our loyal corporate guests and appreciate you taking the time to share your perspective. We look forward to welcoming you back after our reopening and sincerely thank you for your continued support. Warm regards, Zulal Gul Director, Operational Performance, Quality and Excellence

Dear April B., Dear Valued Guest, Thank you for your wonderful feedback. We are delighted to hear that you enjoyed our convenient location, clean spaces, and, most importantly, the friendly and helpful service provided by our team. Your kind words mean a great deal to us and will be shared with our colleagues, who take great pride in creating memorable experiences for our guests. Thank you for choosing Fairmont Winnipeg. We look forward to welcoming you back again soon. Warm regards, Zulal Gul Director, Operational Performance, Quality and Excellence

Dear Valued Guest, Thank you for your wonderful feedback. We are delighted to hear that you had such a positive stay with us and that our team helped make your visit memorable. It is especially rewarding to know that the automatic door openers made navigating the hotel easier and more comfortable for you. We are also thrilled that your mini purse was safely returned. Moments like these truly reflect the care and attention our team strives to provide every day. While we may not know the name of the Front Desk colleague who assisted you, we will be sure to share your kind comments with the entire team. A special thank you as well for your recognition of our Housekeeping team. Hearing that you found your room spotless and enjoyed the freshness of the linens is wonderful feedback and something our team takes great pride in. Thank you again for your kind words and support. We look forward to welcoming you back again soon. Warm regards, Zulal Gul Director, Operational Performance, Quality and Excellence

Dear Ewoma A., Thank you for your wonderful feedback. We are delighted to hear that you enjoyed a comfortable stay and that choosing to stay with us for your special celebration added to the experience. A very special thank you for recognizing our Fairmont Gold team and, especially, Maria. We couldn't agree more Maria truly is a gem. Your kind wishes will mean so much to her as she prepares for her well-deserved retirement after many years of dedicated service and heartfelt hospitality. Thank you for choosing Fairmont Winnipeg to be part of your celebration. We look forward to welcoming you back again in the future. Warm regards, Zulal Gul Director, Operational Performance, Quality and Excellence

Dear Valued Guest, Thank you for taking the time to share your feedback. Please accept our sincere apologies that your stay did not meet the expectations you have of the Fairmont brand. We are disappointed to learn of the condition of your guestroom, including the ceiling cracks, water-damaged tiles, grout concerns, and the odor you experienced. We understand how these issues negatively impacted your stay. We also regret that we were unable to offer a more suitable room alternative when you raised your concerns with our Front Desk team. As we prepare for a comprehensive transformation of Fairmont Winnipeg, the hotel will close on July 1, 2026, for approximately one year to undergo a full renovation. All guestrooms, public spaces, restaurants, and amenities will be completely reimagined and rebuilt. While we recognize this does not change your recent experience, we hope you may consider visiting us again when we reopen in 2027 to experience the new Fairmont Winnipeg. Thank you again for your honest feedback and for bringing these concerns to our attention. Warm regards, Zulal Gul Director, Operational Performance, Quality and Excellence

Dear Mr. W., Thank you for your wonderful feedback. We are delighted to hear that you enjoyed great service during your stay. A very special thank you for recognizing Gerardo, Eren, and Maria. Your kind comments about their service and hospitality are truly appreciated and will certainly be shared with them. Thank you for choosing Fairmont Winnipeg. We look forward to welcoming you back again soon. Warm regards, Zulal Gul Director, Operational Performance, Quality and Excellence

Dear Valued Guest, Thank you for taking the time to share your feedback. Please accept our sincere apologies that your experience did not meet the standards you expected from Fairmont. We are disappointed to learn of the concerns you encountered with the condition of the fitness center, the drainage issue in your guestroom, the bedding setup, and particularly the quality of the food during your stay and conference experience. We understand your frustration regarding the value received and regret that several aspects of your visit fell short of expectations. At the same time, I would like to thank you for recognizing our Housekeeping team, Room Service colleague, and Front Desk staff. It is wonderful to hear that their friendliness and helpfulness helped make a positive impression despite the challenges you experienced. As we prepare for a full hotel closure beginning July 1, 2026, Fairmont Winnipeg will undergo a comprehensive one-year renovation and transformation. While this does not change your recent experience, we hope you may consider visiting us again when we reopen in 2027. Thank you again for your honest feedback and for bringing these concerns to our attention. Warm regards, Zulal Gul Director, Operational Performance, Quality and Excellence

Dear Valued Guest, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed the service provided by our team and that your room transition was handled smoothly. A very special thank you for recognizing Ron. We are thrilled to know that his warm hospitality made such a positive impression and was the highlight of your stay. Your kind words will certainly be shared with him. We also appreciate your feedback regarding the condition of the guestrooms and furnishings, as well as the musty smell you experienced in your first room. As we prepare for our upcoming full hotel renovation, these areas will be comprehensively addressed through a complete transformation of our guestrooms. Thank you again for your feedback and support. We look forward to welcoming you back in the future. Warm regards, Zulal Gul Director, Operational Performance, Quality and Excellence

Dear Valued Guest, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed a comfortable stay and appreciated the quiet location of your room, the comfortable bed, and our bathroom amenities. It is also wonderful to know that our central location allowed you to easily explore Winnipeg's attractions, including the Canadian Museum for Human Rights and The Forks. We are especially pleased that you found our team friendly and helpful throughout your visit. Thank you as well for your comments regarding the elevators. We appreciate your feedback and will share it with our team. We hope to have the pleasure of welcoming you back again soon. Warm regards, Zulal Gul Director, Operational Performance, Quality and Excellence

Dear Valued Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you found your stay overall comfortable. At the same time, we appreciate your comments regarding the elevator wait times and the temporary removal of ice machines during our renovation preparations. We understand the inconvenience this may have caused and thank you for your patience. We also apologize for the challenges you experienced during the booking process. We regret that obtaining the correct rate required additional effort and follow-up, and we understand how frustrating this can be when making travel arrangements. Your feedback has been shared with the appropriate teams as we continue working to improve both the reservation and guest experience. Thank you again for your feedback, and we hope to welcome you back again in the future. Warm regards, Zulal Gul Director, Operational Performance, Quality and Excellence

Dear Valued Guest, Thank you for taking the time to share your feedback. We are delighted to hear that you had a comfortable stay and that this experience was an improvement over your previous visits. It is especially wonderful to know that you are looking forward to returning once our renovations are complete. Thank you as well for recognizing our Concierge team on the 19th floor. Your kind comments regarding their service will certainly be shared with them. We also appreciate your feedback regarding the condition of the guestrooms and carpeting. As we prepare for our upcoming full hotel renovation, all guestrooms will undergo a complete transformation, and we are excited to welcome guests back to experience the new Fairmont Winnipeg. Thank you again for your support. We look forward to welcoming you back in 2027. Warm regards, Zulal Gul Director, Operational Performance, Quality and Excellence

Dear Valued Guest, Thank you for taking the time to share such detailed feedback regarding your stay. While I am pleased to hear that you found our team friendly, professional, and helpful, I sincerely apologize that the condition of your guestroom did not meet expectations. The issues you described with the bathroom, drainage, hot water, refrigerator, flooring transition, and elevator service are certainly not the experience we strive to provide, and I regret the inconvenience these concerns caused during your visit. I would also like to thank you for sharing your feedback regarding the conference breakfast offerings and WiFi connectivity. Your comments have been shared with the appropriate teams for review as we continue working to improve the guest experience. A very special thank you for recognizing Arianna De Vito Bots. It is wonderful to hear how she went above and beyond to accommodate dietary requirements and support your workshop participants. Her professionalism, positive attitude, and dedication to guest care are qualities we are incredibly proud of, and we will be sure to share your kind comments with both Arianna and our Culinary team. As we prepare for our upcoming full hotel renovation beginning July 1, 2026, many of the physical concerns you highlighted will be comprehensively addressed through a complete transformation of the property. Thank you again for your honest feedback and for recognizing the efforts of our team. Warm regards, Zulal Gul Director, Operational Performance, Quality and Excellence