Fairmont Winnipeg 4 stars

Customer review rating (ALL Rating) 4.1/5 1,806 reviews

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2 Lombard Place, R3B0Y3 WINNIPEG, Canada

Description

Hotel extras

  • Enviable location in the heart of downtown Winnipeg

  • Direct access to Portage & Main underground concourse

  • Health club with 24/7 gym

  • Pet-friendly hotel near parks and walking trails

Our accommodation(s)

Hotel location

Fairmont Winnipeg

2 Lombard Place
R3B0Y3 WINNIPEG
Canada

GPS:49.895766, -97.137109

Telephone
Fax +1 204-956-1791

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,806 reviews

TripAdvisor Rating  4.1/5  1,627 reviews

Customer review rating 4.0/5

Yanick G. Business - Confirmed reviews ALL

The hotel staff is always there and look after their guests so well. - arrived very late because of plane delay. My room was ready and waiting for me. Even received a small note welcoming my back - always have water in the room - room was always clean when I return after my work. Staff somehow know which side of the bed I sleep - was super easy to check out - amenities (shampoo, conditioner) are good quality and smell nice - everything works (heater, water, toilet) Small negative - I called before I get to the hotel to have humilier in the room but it was not there. I left a note in the morning after first night and it was there. Wish I could get the first time - had food on the main floor. Menu needs to be refreshed. I also asked for hot water but there were something floating in the water. I asked to changed it and it was still there so I did t drink the water. I didn’t complain the second time as the waiter was friendly and recognized my co worker.

Customer review rating 4.0/5

Phil B. Business - Confirmed reviews ALL

Staff were excellent. Facility is very nice. It is however starting to show its age.

Dear Phil B., Thank you for your kind words regarding our staff and facilities. We appreciate your feedback about the hotel's condition and will continue to prioritize maintaining our property for the comfort of our guests. We are excited to share that a full hotel renovation will begin next year. Best regards, Fairmont Winnipeg

Customer review rating 4.0/5

Irman W. Business - Confirmed reviews ALL

The staff have always been friendly and hospitable. I have never had issues with my stay. It’s the only hotel that I book when traveling to Winnipeg.

Dear Irman W., Thank you for your kind words regarding your experiences at Fairmont Winnipeg. We are delighted to hear that our staff has consistently provided you with friendly and hospitable service. It is our pleasure to host you during your travels to Winnipeg, and we look forward to welcoming you back soon. Best regards, Fairmont Winnipeg

Customer review rating 4.0/5

Julie R. Couples - Confirmed reviews ALL

The Fairmont Winnipeg may lack the CP Hotel Castle feel like others have, but you will find some of the best service in the world, with the team in Winnipeg. The Lounge, Check-In and Bell staff are in a league of their own.

Dear Julie R., Thank you for your kind words regarding our staff. It is gratifying to know that our team made a positive impact during your stay. We appreciate your feedback and hope you will consider returning to experience more of what Fairmont Winnipeg has to offer. Best regards, Fairmont Winnipeg

Customer review rating 2.0/5

Rhonda R. Business - Confirmed reviews ALL

Quite surprised by the experience I had at the hotel, but not in a positive way. This hotel is not of the same standard as other Fairmont's I have stayed in. I was surprised by the water stained ceiling in the room. I understand that construction is underway and upgrades are being made, but still surprised you'd put someone in that room while I believe the hotel was not full. Also found it odd to have a bellman knock on my door to ask me when I was checking out. As a frequent traveler, I have never experienced this. I tried to order breakfast room service, via the app and by calling the front desk. The front desk/in room dining buttons dialed but then I got an error tone back, the calls would not go through via any of the buttons. The app only allowed me to order beverages at breakfast time. So I ordered coffee and when the gentleman brought me the coffee, I asked if food was being served. He said yes, so I explained that neither the phone or app made ordering food possible. He said it was above his pay grade. He didn't offer to take an order or offer a solution other than telling me to go down to the restaurant to eat. I was scouting the hotel for a stay in January for a local production. I am worried about putting my crew and VIP guests in this hotel after the service I encountered in a less than 24hour stay. I expected more from a Fairmont.

Dear Rhonda R., Thank you for sharing your feedback regarding your recent stay at Fairmont Winnipeg. I sincerely apologize that your experience did not meet the high standards that we strive to uphold. Your comments concerning the water-stained ceiling and the timing of your room assignment have been noted. While we are in the process of enhancing our facilities, it is important to us that our guests feel comfortable and valued. I appreciate your insights about the communication challenges you encountered with our in-room dining service. We aim to provide efficient service and I regret that this was not your experience. Your feedback regarding our staff's response has been duly noted, as guest satisfaction is our top priority. We value your loyalty as a frequent traveler and understand your concerns about hosting your crew and VIP guests. Your feedback will assist us in our ongoing efforts to improve. Thank you once again for your comments, and I hope we may have the opportunity to restore your confidence in us in the future. Please do reach out to me directly at ia… and I would be happy to assist with your bookings in the future. Best regards, Fairmont Winnipeg

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Other web-users rate our hotel

  • 304 reviews 8.3/10 Location
  • 971 reviews 4.7/10 Room
  • 1,002 reviews 8.9/10 Service
  • 29 reviews 4.7/10 WiFi
  • 345 reviews 4.2/10 Vibe
  • 343 reviews 4.9/10 Comfort
  • 334 reviews 4.4/10 Cleanliness
  • 333 reviews 4.5/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.