Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samira Khrichfa General Manager Novotel Bur Dubai

Dear Valued Guest, Thank you for sharing your feedback. We are pleased to know you found the hotel overall good, however we sincerely apologize for the inconvenience you experienced regarding luggage assistance and parking availability. This is certainly not the level of service we aim to provide. Your comments have been shared with the relevant teams for immediate review, particularly to improve responsiveness to guest requests and to better manage parking capacity during busy periods. We truly appreciate your feedback and hope to have the opportunity to welcome you back for a more seamless experience in the future. Kind regards, Samira Khrichfa General Manager Novotel Bur Dubai

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sincerely, Samira Khrichfa General Manager Novotel Bur Dubai

Dear Valued Guest, Thank you for sharing your feedback. We are very sorry to hear about the challenges you faced prior to and during your arrival, including the difficulty reaching us by phone and WhatsApp, as well as the confusion and inconvenience experienced during check-in regarding your reservation, offer inclusions, and late checkout terms. This is clearly not the experience we aim to provide, especially when reservations are made through promotional offers. We also regret the extended waiting time at reception and the communication gaps that contributed to your dissatisfaction. Please accept our sincere apologies for the frustration caused. Your comments have been shared with our Front Office and Reservations teams for immediate review to ensure clearer communication, better coordination with third-party offers, and improved responsiveness across all contact channels. We truly regret that your experience has led to this impression of our hotel. Your feedback is taken seriously and will be used to strengthen our processes. Kind regards, Samira Khrichfa General Manager Novotel Bur Dubai

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samira Khrichfa General Manager Novotel Bur Dubai

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samira Khrichfa General Manager Novotel Bur Dubai

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Novotel Bur Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Samira Khrichfa General Manager Novotel Bur Dubai

Dear Valued Guest, Thank you for taking the time to share your detailed feedback. I sincerely apologize that your experience as a Diamond member did not meet your expectations. It is concerning to learn that your room upgrade request was not accommodated, that the services and benefits for Diamond members were not properly explained, and that certain in-room amenities were missing. This is certainly not the level of service we strive to provide, and I regret the frustration and disappointment this caused. Please be assured that your comments have been shared with the relevant teams, including Front Office and Management, to review our procedures and ensure that our loyalty members receive the recognition, information, and service they deserve. We appreciate your feedback, as it helps us improve, and we hope you might consider giving us another opportunity in the future to provide a more welcoming and seamless experience. Sincerely, Samira Khrichfa General Manager Novotel Bur Dubai

Dear Valued Guest, Thank you for sharing your feedback with us. We are delighted to hear that you found your stay good, convenient, and comfortable, and that our service, procedures, and location met your expectations. Your kind words regarding cleanliness and efficiency are greatly appreciated. At the same time, please accept our apologies for the inconvenience caused by the room keys not functioning properly. Your comments have been shared with our Engineering and Front Office teams to ensure that key systems are regularly checked and any issues are resolved promptly for a smoother guest experience. We truly value your feedback and look forward to welcoming you back to Novotel Bur Dubai for an even more seamless stay. Warm regards, Samira Khrichfa General Manager Novotel Bur Dubai

Dear Valued Guest, Warm greetings from Novotel Bur Dubai! Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our quiet location while still being conveniently close to popular sites and the metro. Providing a comfortable and well-situated environment for our guests is always a priority, and we are glad it contributed positively to your stay. We truly appreciate your kind words and look forward to welcoming you back soon for another enjoyable and convenient stay at Novotel Bur Dubai. Warm regards, Samira Khrichfa General Manager Novotel Bur Dubai

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samira Khrichfa General Manager Novotel Bur Dubai

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samira Khrichfa General Manager Novotel Bur Dubai

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samira Khrichfa General Manager Novotel Bur Dubai

عزيزي السيد فارس، نُقدّر تعليقاتكم حول إقامتكم في فندق نوفوتيل بر دبي. يسعدنا دائمًا تلقي تعليقاتكم الإيجابية. سأشارك تعليقاتكم مع فريقنا. أنا متأكد من أن هذه التعليقات ستكون بمثابة حافز لجميع موظفينا في سعينا المستمر لتحسين جودة خدماتنا. نؤكد لكم أننا نتخذ الإجراءات المناسبة لمعالجة مشكلة نظافة الغرف التي واجهتموها ومنع تكرارها في المستقبل. نشكركم مجددًا على مشاركة تجربتكم، ونأمل أن تكون زيارتكم القادمة ممتعة كالسابقة. مع خالص التحيات، سميرة خريشفة المدير العام نوفوتيل بر دبي

عزيزتي زينب، نُقدّر تعليقاتكِ حول إقامتكِ في فندق نوفوتيل بر دبي. يسعدنا أن نعلم أنكِ حظيتِ بإقامة رائعة واستمتعتِ بزيارتكِ في فندقنا. يُسعدنا دائمًا أن نعلم أن ضيوفنا راضون عن خدماتنا، فهذا ما نسعى إليه يوميًا. شكرًا لكِ على تعليقاتكِ اللطيفة، ونأمل أن نراكِ مجددًا قريبًا في رحلة رائعة أخرى معنا. مع خالص التحيات، سميرة خريشفة المدير العام نوفوتيل بر دبي

Dear Yahya, Thank you for sharing your feedback following your recent stay at Novotel Bur Dubai. Your wonderful comment goes straight to the heart! Sharing it with all of our teams was a great pleasure and pride. Our aim is to offer a consistent product and service to each and every one of our guests. So overjoyed that you found it to be that case. We hope to see you again. Kind Regards, Samira Khrichfa General Manager Novotel Bur Dubai

السید بعد التحیة نشكركم على إيجاد الوقت للإجابة على ھذة الإستمارة. نحن نقدر كثیرا تعلیقاتكم الإجابیة حول اقامتكم في فندق ............. لقد قمت بمشاركة تعلیقاتكم مع فريق العمل لیكونوا على دراية بمشاركتھم في إرضائكم وكونھم عند حسن توقعاتكم. إن التقییم الإيجابي من عملاءنا يعتبر أفضل مكافئة لنا- شكرا نحن نتطلع للترحیب بكم مرة أخرى في............. مع خالص الشكر و التقدير -- --- Samira Khrichfa General Manager