Dear Khun Kanisorn, Thank you so much for taking the time to review your recent stay with us at Pullman Phuket Panwa Beach Resort. It was a true pleasure host you. We are so glad to know you had such a fantastic experience across the resort. Knowing that our overall atmosphere made such a great impression means the world to our team. A very special thank you for recognizing Ket, An, Prae, and Nut at reception, as well as Nut, Nan, and Nu in our dining area. Your thoughtful appreciation of their attentive care has been shared directly with them and the rest of our staff, and it certainly brought big smiles to everyone. Thank you once again for choosing to spend your time with us. We hope to have the delight of welcoming you back for another exceptional stay in the near future. Warm regards, Julian Danilo Welcomer

Dear Khun Natthapol, Thank you for taking the time to share your feedback following your stay with us at Pullman Phuket Panwa Beach Resort. We are delighted to hear that you were so impressed with your time here. It is wonderful to know that you enjoyed our clean rooms, peaceful atmosphere, and stunning sea views. Our team takes great pride in delivering warm and professional service, and knowing that we helped make your stay so comfortable and relaxing means a lot to us. Thank you once again for choosing to stay with us. We look forward to welcoming you back for another peaceful getaway in the near future. Warm regards, Julian Danilo Welcomer

Dear Khun Perapat S., Thank you for having stayed with us at Pullman Phuket Panwa Beach Resort and for taking the time to share your feedback. We sincerely apologize for the confusion regarding your room assignment and for not providing a clear explanation of the resort layout upon your arrival. We understand how important it is to receive the room type reserved and to be properly oriented around the resort from the beginning of your stay. We will review the room assignment and arrival experience with our Front Office team to ensure that reservation details are carefully verified and that our resort facilities and layout are clearly explained to our guests. At the same time, we are delighted to hear that "Tukky" was helpful and able to assist you. Your kind recognition will certainly be shared with her. Thank you again for bringing this to our attention. We hope to have the opportunity to welcome you back and provide you with a smoother and more enjoyable experience from the moment you arrive. Warm regards, Ketjira Saisang Assistant Guest Experience Manager

Dear Khun Wichian, Thank you for sharing your wonderful feedback following your stay at Pullman Phuket Panwa Beach Resort. We are delighted to hear that you enjoyed our beautiful location, stunning sea views, comfortable room, and complete amenities. It is especially rewarding to know that you appreciated the beauty of the resort and its surroundings. Regarding your question about pet-friendly accommodations, at Pullman Phuket Panwa Beach Resort, we warmly welcome pets as part of the family, and we are proud to offer one of the most genuinely pet-friendly hotel experiences in Phuket. Our Deluxe Rooms and Suites are designed to provide comfort and convenience for guests traveling with pets up to 10 kg, while pets up to 30 kg can stay comfortably in our Pool Villas with spacious layouts, private balcony, modern amenities, and pet beds available, we strive to ensure a relaxing and enjoyable stay for both pets and their owners. We also provide detailed pet-friendly information on our hotel website. Should you have any specific preferences or questions regarding a future stay, please feel free to contact us directly, and our team will be happy to assist. Thank you again for your valuable feedback. We look forward to welcoming you and your companion back for another relaxing stay and provide even more enjoyable experience in the future. Warm regards, Phumin Khayankit Welcomer Executive

Dear Khun Weena , Thank you very much for taking the time to share your kind feedback following your recent stay at Pullman Phuket Panwa Beach Resort. We are delighted to know that you enjoyed the atmosphere of the room and found everything clean and comfortable throughout your stay. It is especially rewarding to hear that the room upgrade and beautiful view made your experience even more memorable. Your lovely compliments about our team truly mean a lot to us. Creating a warm and welcoming environment for our guests is something we are very passionate about, and we are pleased that our staff’s cheerful attitude and attentive service left such a positive impression on you. Thank you once again for your thoughtful review and for choosing to stay with us. We sincerely hope to have the pleasure of welcoming you back again for another unforgettable stay in the future. Warm regards, Julian Danilo Welcomer

Dear Ms. Marisa, Thank you very much for taking the time to share your kind feedback and for choosing to stay with us at Pullman Phuket Panwa Beach Resort. We are truly happy to know you had such an enjoyable experience with us. We are delighted to hear that you appreciated our convenient location, parking facilities, and the cleanliness of our private beach. It is also wonderful to know that you felt well taken care of by our team, including our housekeeping colleagues, and that you found the rooms comfortable with a refreshing air conditioning system. Your compliments on the cleanliness and safety of our beach, as well as the constant presence of our beach team, are greatly appreciated. We are especially pleased that you enjoyed the Saturday evening buffet and had such a memorable dining experience. It means a lot to us that your overall stay left such a positive impression and that you are planning to return. Thank you once again for your warm words and support. We look forward to welcoming you back for another relaxing and memorable stay in the near future. Warm regards, Julian Danilo Welcomer

Dear Khun Jiraroj, Thank you for sharing your feedback following your recent stay at Pullman Phuket Panwa Beach Resort. We are delighted to know that overall, you had a good experience and found our service to be satisfactory. We sincerely regret for the inconvenience you experienced regarding the delay in receiving your room upon arrival. Due to a high volume of check-ins on that day, there was a longer wait than usual; however, your room was prepared in line with our standard check-in time of 3:00 PM. We also apologize to know about the cleanliness and dampness of the room. This is certainly not the standard we strive to provide, and your comments have been shared with our housekeeping and front office teams for immediate review and improvement. Furthermore, we are especially grateful for your kind recognition of Khun Nat. We will be sure to pass along your compliments to him, he will be delighted to know he made such a positive impact on your stay. We are also glad that his recommendation of the ALL Accor Plus Explorer Program proved to be valuable for you. Thank you once again for your constructive feedback. We hope to have the opportunity to welcome you back and provide you with a much smoother and more comfortable experience next visit. Warm regards, Sittichai Khetnimit Welcomer Executive

Dear Khun Nisama T., Thank you for your feedback regarding your stay at Pullman Phuket Panwa Beach Resort. We are delighted that our Thai team’s service made such a positive impression, I will certainly share your motivation with them. Regarding our breakfast, I have shared your request for more variety with our Executive Chef. While we review our selection, please be assured that our focus remains on using premium, fresh ingredients prepared under strict hygiene protocols to ensure a safe and superior dining experience. I also sincerely apologize for the discomfort caused by one of our Assistant Managers and the lack of parking assistance. Please be reassured there was no intention to be discourteous, We truly regret that their communication style or character made you feel uncomfortable during your visit and their Department Leader has already provided constructive feedback to the individual to ensure immediate improvement. Furthermore, our Security Head is taking steps to ensure more proactive parking support for our guests. We appreciate your honesty as it helps us grow. We look forward to welcoming you back for the seamless and high-quality experience you deserve. Warm regards, Ketjira Saisang Assistant Guest Experience Manager.

Dear Valued Guest, Thank you very much for taking the time to share your feedback and for choosing Pullman Phuket Panwa Beach Resort. We are delighted to hear that you were very happy with your stay and enjoyed everything. Your kind recognition of Peggy, Prae, Ann, and An at the restaurant will be shared with them, they will be thrilled to know their service made your experience special. Thank you again for your thoughtful words, and we look forward to welcoming you back for another enjoyable stay. Warm regards, Anton Welcomer

Dear Khun Kornchanaporn, Thank you for sharing your feedback following your stay at Pullman Phuket Panwa Beach Resort. We are truly sorry to learn about the discomfort you experienced during your stay. Please accept our sincere apologies for the delay during the check-in process due to the high volume of arrivals and thank you for your patience. Regarding your concern about the beach wasn't clean, we're regret to know about the condition of the beach. It's very important to note that from December to April, the currents from the east can sometimes bring debris ashore. Please rest assured that our team diligently cleans the beach in front of the hotel several times a day. In addition, we organize beach-cleaning activities twice a month, involving both our staff and hotel guests, to help maintain the cleanliness of the beach within our hotel perimeter. Thank you once again for sharing your feedback with us. We view this as an opportunity to continue improving our service standards, and we hope to have a second chance to welcome you back and provide you an even more memorable experience in the future. Warm Regards, Phumin Khayankit Welcomer Executive