Pullman Phuket Panwa Beach Resort 5 estrelas

After excellent experiences at the Pullman Da Nang and Shanghai, we had high expectations for Panwa. Sadly our room felt shabby and in need of refurbishment. Staff were friendly but English levels were fair - having to repeat ourselves every time. I’d like to single out Keawl for special praise for looking after us so we’ll, especially playful to my son. Other issues: We couldn’t order warm milk for our toddler through the in house app and had to go to the reception to explain. The AC was stuck on with warm or chilly with little adjustment. The bathroom lighting was far too dim. The grilled seafood buffet was undercooked and we became sick. The kids package which was $2000HK extra add on was very disappointing. At this 5star level and prices, I Would think hard about staying again, especially with a wide range of other luxury resorts as the competition. Paul H

I had previously stayed at the Pullman Phuket Arcadia Naithon Beach so I wanted to check out the Pullman Phuket Panwa Beach and it did not disappoint. My sea view room had a stunning view, it was a breathtaking scene every morning. I traveled with my Service Dog and the resort was accommodating to my travel needs with him, which I greatly appreciated. The Pullman Panwa is located in Southern Phuket in a quieter area than the more touristy spots of Patong and Karon beaches, though they are just a taxi ride away if you want to shop or dine there. There is also a very large Central Mall which offers some great retail therapy and the Pullman Panwa provides a free shuttle to/from the mall everyday. There are a couple of restaurants and 2 taxi stands across the street from the resort but anything else is a Grab/Taxi ride to get to. There were activities available everyday but I chose relaxation at the spa instead, which was a truly zen experience. I followed pampering with happy hour and lounging at the beachside pool. I ventured to a LadyBoy Show in Patong one evening but most evenings the sunset was a pretty stunning show. The service and staff were extraordinary - everyone I encountered was friendly, helpful and professional. Thailand is the land of Smiles and the staff here exemplifies that. I had a thoroughly enjoyable stay at the Pullman Phuket Panwa Beach and would recommend the resort to friends visiting Phuket.

It was my fourth trip to Phuket, but I was a little nervous because it was my first time in southern Phuket. But that worry quickly turned out to be a useless worry. I mean, this hotel is that great. As expected, I will finish this review simply with advantages and disadvantages. Strengths - The price! The price! The price! The price is really good. You'll know what I mean when you come into your room. I don't think there's a hotel like this in Phuket at this price. If you value cost-effectiveness a lot, I recommend you stay here. - If you get a room Pool Villa side , you can see the vast ocean view south of Phuket. - Breakfast is also very good!(This is a good tip. If you ask the staff at the breakfast restaurant separately, you can eat fresh mangoes on a plate.) - This hotel has a private beach and you can enjoy various water sports. - The programs run by the hotel are very fruitful and good. - Outside the resort, there are massage shops, laundry services, and reasonably priced restaurants. There is also a taxi service, but everyone uses Grab or Bolt these days, so just refer to it. - Almost all the staff at the hotel in Phuket are friendly, but I think the staff here were even more friendly. They always greeted me with a smile first and looked for any problems. I was very moved and thankful to see them like that. Especially, an employee named Best helped my family a lot. Thank you so much. Weakness - Sad news for someone who likes snorkeling. I'm not sure because I can't go deeper, but I couldn't find the point where the fish are. In addition, the difference between the tides is huge here, so you have to catch the timing when the seawater comes in. When I stayed at this hotel, it was windy and the view underwater was blurry and bad. I heard there is another beach near this hotel, but I haven't tried it. I'll try it on my next visit to Phuket. - The convenience store right outside the hotel is gone. - Grabfood or foodpanda are available, but the hotel is quite a long distance from the delivery area, so delivery costs are high and it takes some time. That's it. You can think of the rest as advantages. Of course I'll stay here next time I visit Phuket. I think three nights will be enough. Thank you so much, Pullman Panwa Beach Resort!!

My wife and I recently checked out after 10 nights in Pool Villa 8024, concluding our honeymoon. In short, we thoroughly enjoyed our time at the Pullman Phuket Panwa Beach and were highly impressed by the service received. The Pool Villa featured a beautiful and spacious room with a luxurious bathroom, private pool and a generous outdoor patio area. We twice purchased treatments at the Talay Spa, which truly was the most relaxing and indulgent experience. Unfortunately, there were certain aspects of our stay that were disappointing. The air conditioning in our Villa broke four to five times during our stay, which drastically reduces comfort in 30°C heat and high humidity. On several occasions, food service was disappointingly slow. On one particular night at Aqua Restaurant, we patiently waited an hour for main course, following by another hour after we had finished mains before dessert arrived. Further, we were lucky enough to twice secure sunbeds beside the pool area – as guests claim most sunbeds before breakfast – indicating a clear lack of sunbeds by the pool. However, despite these shortcomings, the resort’s positives far outweighed the few disappointments mentioned above, and most issues were rectified after we mentioned them to the staff. We can confidently say that despite the few disappointments, the single aspect which earnt the resort our 5-star review, was the utterly incredible service we received from the staff. Several staff in particular went to lengths to ensure we had the most memorable stay at the Pullman: Boss, Tuptab, Ice and Toto delivered world-class service at the Junction Bar, and really made us feel at home. Aun and Best delivered waited our table in a friendly and humorous manner throughout our stay. Aun especially made a great effort to rectify the slow service we had previously experienced earlier in our stay. Our gratitude goes towards these hard working individuals who made our honeymoon the amazing journey that it was. Overall, we had an incredible time at the Pullman, can’t wait to return, and most certainly would recommend the resort to friends.

NOT RECOMMENDED at ALL, if you are looking for a destination wedding venue to implement a bit of your own wedding set up ideas. The service (from the key event contact to in-house florist team) is terrible, not responsive, rude, not organised, not willing to listen with lots of excuses, not supportive to arrange the set up regarding what is aligned and planned, careless. You needed to keep track every single tiny detail (E.g. - The invoice was not correct - the front desk didn’t know you arrive for having wedding ceremony - promised the beach should be clear off for the ceremony day but finally there’re still lots of others customers ard - served one less course to guest, etc.) as the customers, we and our guests, felt uncomfortable, upset, disappointed with such messy and horrible services. Dealing with them to ensure everything goes smooth is the most nightmare part for the whole wedding process. Luckily we managed to find one supportive florist team to sort things out 2 weeks before the wedding (as their florist team eventually complained we paid little, couldn’t do this & that, but they said ok 2 months ago). However my florist team was being treated unkindly and was suddenly asked to remove all the set up in the mid-night by the event staff there which was not as promised. They were only responsive when asking you to confirm order and settle the payment. Maybe.. we were unlucky Maybe.. better to have a wedding planner to deal with them Maybe.. if you spend lots of money then they would value you more