Mövenpick BDMS Wellness Resort Bangkok 5 Sterne

Dear Simon, Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for selecting Movenpick BDMS Bangkok Hotel on this occasion and for taking the time to share your experience. As a valued ALL Accor member, your opinion is very valuable to me in order to reflect on our service offerings and continuously look at ways to further improve our guest's experience in the future. I am delighted to read that you have thoroughly enjoyed your time with us and appreciated the overall hotel facilities, the convenient location, and above all the friendly and caring service provided by our team. As the guest's experience and feedback is evolving more towards a digital platform with global review site such as TripAdvisor, if this is at all appropriate, and there is certainly no obligation, may I kindly invite you to share your experience on TripAdvisor as this will certainly help other international travelers to guide their decision and choice for hotel when coming to Bangkok in the future. I look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok Hotel and ensuring another blissful stay with us on your future visits. Best regards Rubel Rubel Miah General Manager Mövenpick BDMS Wellness Resort Bangkok ru…

Dear Robert, Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for selecting Movenpick BDMS Bangkok Hotel on this occasion and for taking the time to share your experience. As a valued ALL Accor Silver member, I sincerely appreciate your feedback as this helps me to reflect on our service standard and look at ways to continuously improve our guest's experience and enhance your future stays. While I understand that your recent stay experience was overall up to your expectation, I also noticed that we have the opportunity to further enhance your future stays as you have scored us 80 out of 100. I acknowledge that 80 is an acceptable score, yet I genuinely believe that there is always room for improvement. I noticed from your comment that you were unhappy with the Wi-fi connection in your room. I sincerely empathize with your feelings and humbly apologize for the disappointment caused. Rest assured that, I have asked our IT Manager to immediately inspect the room you have stayed at and identify the root cause and take the corrective action to avoid further inconvenience to other guests in the future. I trust this will ease your concerns and bring you comfort and reassurance that your feedback and experience matters to me. Despite the above matter, I sincerely look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok and have the opportunity to create a greater arrival experience and seamless stay on your future visits. ฺBest regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…

Dear Eva M., Warm greetings from Movenpick BDMS Wellness Resort Bangkok! May I thank you for staying at Movenpick BDMS Bangkok Hotel on your recent business travel, attending a meeting, and for taking the time to share your experience. Your opinion is very valuable to me in order to constantly reflect on our service standard and look at ways to continuously enhance our guest's experience in the future. I am pleased to read that you have fully enjoyed your stay with us and appreciated the hotel facilities, the friendly service from our team and everything our wellness hotel had to offer for a blissful time. Meanwhile, I also acknowledge your constructive feedback about having more sustainable food items, including vegetarian nutrition. While we focus on good food for our guests to eat well, we have always considering providing one-third of our food offering as vegetarian and gluten-free. However, I understand that this was not the case on your recent event for the lunch meal. Rest assured that I will personally review this with our Executive Chef and the culinary team and ensure that we consistently arrange vegetarian/ vegan/ gluten-free food as part of our selection to encourage all our guests to enjoy more sustainable food. Thank you once again for your highlight and we will take the appropriate corrective actions on this matter. I trust this will ease your concerns and bring you comfort and reassurance that your feedback matters to me. I look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok Hotel and ensuring an even more enjoyable and seamless stay with us on your future visits. Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…

Dear Adrian,  Warm greetings from Movenpick BDMS Wellness Resort Bangkok!  Thank you for choosing Movenpick BDMS Bangkok Hotel on this occasion and for taking the time to share your experience. I sincerely appreciate your feedback as this helps to constantly reflect on our service standard and look at ways to continuously improve our guests' experience in the future.  I am pleased to read that your recent stay has exceeded your expectation, and you have greatly appreciated the friendly service from our team, the spacious guestroom, along with the overall facilities from our resort-style hotel, ensuing a relaxing and enjoyable stay. As the guest's experience and feedback is evolving more towards a digital platform with global review site such as TripAdvisor, if this is at all appropriate, and there is certainly no obligation, may I kindly invite you to share your experience on TripAdvisor as this will certainly help other international travelers to guide their decision and choice for hotel when coming to Bangkok in the future. I look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok Hotel and ensuring another blissful stay with us on your future visits. Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…

Dear Timea P., Warm greetings from Movenpick BDMS Wellness Resort Bangkok! May I thank you for choosing to stay at Movenpick BDMS Bangkok Hotel on your recent travel to Thailand and for taking the time to share your experience. I genuinely welcome very guest's feedback as this helps me to reflect on our current service standard and look at ways to constantly improve our guest's experience in the future. However, I understand that your recent stay experience was not up to your expectations and noticed from your comment that you have experienced some shortcomings on this occasion with the lack of replenishment of the amenities, the drinking voucher not being automatically activated and the points not credited for your stay. At the onset of this note, please accept my unreserved apologies for the inconvenience and disappointment caused. This is certainly not the type of experience I would like us to provide to you nor to any guests and it is most unfortunate that we had you leave our doors unhappy. While I may not be able to take away your negative feelings from your last visit, allow me to transparently share that I have called for a full investigation about the various incidents and understand that, while your stay was purchased from a Trade Fair (Thai Tiew Thai), and the reservation made through the ALL Accor Mobile Application, there was an oversight from our reservations team to acknowledge your reservation as a valid booking and eligible for points and night credit and for the complimentary drink voucher. As such, your points were not automatically credited to you upon your account following your departure and the drink voucher not available. Following the investigation and after understanding the root cause, I have discussed with our Reservations Manager to provide further training to our reservations team to avoid such reoccurrence and instructed our Front Office Manager to take the appropriate actions to credit the night and points to your account. This has already been done and shall be reflected to your account within the next 48 hours. Should you not see the points within this timeline, please do not hesitate to contact me directly at your convenience. Meanwhile, concerning the coffee amenities not being replenished, I am terribly sorry for this shortcoming from our new housekeeping maid and asked our Executive Housekeeper to re-emphasize to all housekeeping maids to consistently replenish all amenities when servicing the rooms to avoid further disappointment to other guests in the future. I trust this will bring you comfort and reassurance that your feedback and experience matter to me. As a genuine care and gesture of goodwill, should you plan for another trip and stay in Bangkok, please let me know and I would be happy to extend a complimentary upgrade to one of our Movenpick Suite along with the complimentary benefits to our Executive Lounge on your next stay. Despite your disappointment, I sincerely hope to welcome you again at Movenpick BDMS Wellness Resort Bangkok on your future travels to the city and ensuring a more seamless and pleasant stay with us. Please do not hesitate to contact me directly at your convenience and I will personally be happy to assist with all the arrangements. With kind regards Rubel Rubel Miah General Manager Mövenpick BDMS Wellness Resort Bangkok ru…