Mövenpick BDMS Wellness Resort Bangkok 5 Sterne

Dear Christoph, Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for choosing to stay at Movenpick BDMS Bangkok Hotel on this occasion and for taking the time to share your experience. As a valued ALL Accor member, your opinion is very valuable to me in order to reflect on our current service standard and look at ways to further improve our guest's experience in the future. However, I understand that your recent stay experience was overall up to your expectation and noticed from your comment that, while you have appreciated the overall hotel facilities, you were nonetheless unhappy with the lack of friendly service from our team. At the onset of this note, please accept my unreserved apologies for the negative impression created on this occasion. This is certainly not the type of arrival experience I would like to provide to you nor to any guests and it is most unfortunate that we had you leave our doors disappointed and dissatisfied on this occasion. While I honestly do not have any excuse for the poor impression left from that experience, rest assured that I have shared your feedback with our Director of Food & Beverages and our Wellness Manager to re-emphasize to all our service attendants about the genuine warm, friendly welcome and helpful service spirit aligned with our Movenpick service standards and provide further training and coaching to the concerned associate to learn from this incident and improve in the future. While this may not take away the poor impression left from your last visit, I nonetheless hope this will ease your concerns and bring you comfort and reassurance that your experience and feedback matters to me. In spite of your disappointment, I sincerely look forward to the opportunity to welcoming you again at Movenpick BDMS Wellness Resort Bangkok and create a better experience on your next travel to the city. If I can be of any personal assistance, please do not hesitate to contact me directly at your convenience. Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…

Dear Marcus, Warm greetings from Movenpick BDMS Wellness Resort Bangkok!  May I thank you for choosing to stay at Movenpick BDMS Bangkok Hotel on your recent travel to the city and for taking the time to share your experience. As a valued ALL Accor member, your opinion is very valuable to me in order to constantly reflect on our service standard and look at ways to continuously improve our guest's experience in the future. I am pleased to read that your recent stay has exceeded your expectation, and you have greatly appreciated the friendly service from our team, along with the overall facilities from our resort-style hotel, ensuing a relaxing and enjoyable stay. As the guest's experience and feedback is evolving more towards a digital platform with global review site such as TripAdvisor, if this is at all appropriate, and there is certainly no obligation, may I kindly invite you to share your experience on TripAdvisor as this will certainly help other international travelers to guide their decision and choice for hotel when coming to Bangkok in the future. I look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok Hotel and ensuring another blissful stay with us on your future visits.  Best regards, Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…

Dear Carolin, Warm greetings from Movenpick BDMS Wellness Resort Bangkok! May I thank you for choosing to stay at Movenpick BDMS Bangkok Hotel on this occasion and for taking the time to share your experience. Your opinion is very valuable to me in order to reflect on our service standard and look at ways to further improve the guest's experience in the future. I am pleased to learn that your stay was overall to your expectations, and you have appreciated the comfort of the room, the fitness class activities, the outdoor swimming pool, the genuine care and the friendly service from our team, the delicious breakfast, along with the rest of the hotel facilities to ensure a relaxing time on this visit. As the guest's experience and feedback is evolving more towards a digital platform with global review site such as TripAdvisor, if this is at all appropriate, and there is certainly no obligation, may I kindly invite you to share your experience on TripAdvisor as this will certainly help other international travelers to guide their decision and choice for hotel when coming to Bangkok in the future. I look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok Hotel and ensuring a more seamless and blissful stay with us on your future visits. Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…

Dear Michael, Warm greetings from Movenpick BDMS Wellness Resort Bangkok! May I thank you for choosing to stay at Movenpick BDMS Bangkok Hotel on your recent travel to Bangkok and thank you for taking the time to share your experience. As a valued ALL Accor Silver member, your opinion is very valuable to me in order to constantly reflect on our service standard and look at ways to further improve our guest's experience in the future. I am delighted to read that you had a wonderful time with us and appreciated everything the hotel had to offer for a blissful moment with Movenpick. As the guest's experience and feedback is evolving more towards a digital platform with global review site such as TripAdvisor, if this is at all appropriate, and there is certainly no obligation, may I kindly invite you to share your experience on TripAdvisor as this will certainly help other international travelers to guide their decision and choice for hotel when coming to Bangkok in the future. I look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok Hotel and ensuring another blissful stay with us on your future visits. Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…

Dear Marco, Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for selecting Movenpick BDMS Bangkok Hotel during the festive holidays and for taking the time to share your experience. As a valued ALL Accor member, I genuinely welcome every guest's feedback as this helps me to constantly reflect on our service standard and look at ways to further improve our guest's experience in the future. I am glad to hear that you have fully enjoyed your time with us and greatly appreciated the friendly service from our team along with the overall facilities from our resort-style hotel, ensuing a relaxing and enjoyable stay.  As the guest's experience and feedback is evolving more towards a digital platform with global review site such as TripAdvisor, if this is at all appropriate, and there is certainly no obligation, may I kindly invite you to share your experience on TripAdvisor as this will certainly help other international travelers to guide their decision and choice for hotel when coming to Bangkok in the future. In the meantime, I acknowledged from your comment about the cleanliness standard in the room, especially for the window and mirror, rest assured that I will personally review these matters with our Executive Housekeeper to re-emphasize on the cleanliness standard of the hotel and provide further training and coaching to all housekeeping maids to ensure further improvement and avoid such reoccurrence and inconvenience to other guests in the future. I trust this will bring you comfort and reassurance that your feedback and experience matter to me. I sincerely look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok Hotel and ensuring another blissful stay with us on your future visits. Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…