Avista Hideaway Patong Resort & Spa Phuket - MGallery Collection 5 星

Dear Fangying, Thank you so much for taking the time to share such detailed feedback about your recent stay with friends at Avista Hideaway Phuket Patong – MGallery Collection. We're delighted that you rated your experience so highly, and truly grateful for your kind words. We're especially pleased to hear that our front desk team made such a positive impression from the moment you arrived — the welcome drinks, towels, and warm smiles are exactly the spirit we hope every guest feels. We'd also like to give a special mention to your comment about our young colleague at the front desk — his patience and sunny disposition sound like exactly the kind of service we're proud of, and we'll be sure to pass along your appreciation to the team so he can be personally recognized. We also appreciate you highlighting two areas for improvement: Transportation down the mountain: We completely understand the inconvenience of our hillside location, and we'll share your suggestion about a regular shuttle service with our management team for consideration. Room dampness during the rainy season: Thank you for flagging this. Please know we take this seriously, and we'll have our housekeeping and engineering teams look into additional solutions to keep rooms comfortable and dry during the monsoon months. It means a great deal that, despite these points, you left feeling very satisfied overall — and that you'd recommend us to friends, family, and colleagues. We do hope to welcome you back to Avista Hideaway Phuket Patong in the future, and hope to make your next stay even better. Thank you The team at Avista Hideaway Phuket Patong – MGallery Collection

Dear Mr. Z., Thank you for taking the time to share your feedback following your recent stay at Avista Hideaway Phuket Patong – MGallery Collection. We appreciate your comments regarding the overall stay experience, location, accommodation, and services during your visit. At the same time, we sincerely regret to learn that your departure experience did not meet expectations. Please accept our apologies for the disappointment and misunderstanding regarding the service request during your check-out. This is certainly not the level of hospitality and attentiveness we strive to provide to our guests, and we understand how this experience affected your overall impression of the stay. Your feedback has been shared with the relevant team for careful review and improvement to ensure a more thoughtful and seamless guest experience moving forward. Thank you once again for your valuable comments. We truly appreciate your feedback and sincerely hope to have the opportunity to welcome you back again for a more enjoyable experience in the future. Warm regards, Avista Hideaway Phuket Patong – MGallery Collection Team

Dear Xiaotong Y., Thank you so much for your wonderful feedback! We are truly delighted to hear that you had an excellent stay with us at Avista Hideaway Phuket Patong MGallery Collection. It warms our hearts to know that our team made you feel so welcome — your kind words will mean the world to them. We take great pride in maintaining the highest standards across our facilities, and we are so pleased that everything, from our amenities to our pool, exceeded your expectations. It was an absolute privilege to have you as our guest, and we sincerely hope to welcome you back to Avista Hideaway very soon. Until then, we wish you wonderful travels ahead. Warm regards, The Avista Hideaway Phuket Patong MGallery Collection Team

Dear Mr. J., Thank you for taking the time to share your feedback following your recent stay at Avista Hideaway Phuket Patong – MGallery Collection. We sincerely regret to learn that your experience did not meet your expectations, particularly regarding the service interactions, room maintenance, and housekeeping attention during your stay. Please accept our apologies for the inconveniences you encountered with the room lighting system and the replenishment of amenities, which certainly do not reflect the level of comfort and service we strive to provide. We are also deeply concerned by your comments regarding the service attitude you experienced at reception. Please rest assured that your feedback has been taken seriously and has been shared with the relevant department leaders for immediate review and internal follow-up. While we are pleased to know you appreciated the room view, we regret that the overall experience fell short of delivering a relaxing and seamless stay. Thank you once again for your valuable feedback. We hope there may be an opportunity to regain your confidence and provide you with a more positive experience in the future. Warm regards, Avista Hideaway Phuket Patong – MGallery Collection Team

Dear Jundou, Thank you very much for taking the time to share your wonderful feedback following your recent stay at Avista Hideaway Phuket Patong – MGallery. We are truly delighted to hear that you chose to return to stay with us and that your second visit was just as enjoyable. It is a pleasure to know that you appreciated the convenience of our location and parking, as well as your upgraded pool room. We are glad that you found the room comfortable and were able to fully enjoy the pool, creating a happy and relaxing stay. We are also pleased to hear that our breakfast selection and the attentive service from our team contributed positively to your experience. Your kind comments mean a great deal to us and will certainly be shared with the team. We truly appreciate your continued support and look forward to welcoming you back again for another memorable stay. Warm regards, Avista Hideaway Phuket Patong – MGallery Team