Dear X., Thank you for your kind feedback. We are delighted to know that you enjoyed your stay with us. We look forward to welcoming you back to Avista Hideaway for another enjoyable experience. Warm regards, Avista Hideaway Phuket Patong - MGallery Collection Team

Dear W, Thank you for taking the time to share your feedback with us. We are sorry to hear that our breakfast selection did not fully suit your taste and that you found the access to the lobby less convenient during your stay. We also appreciate your feedback regarding the size of our swimming pool. We understand that these aspects may have affected your overall experience. Your comments are very valuable to us, and we will share them with the relevant teams as we continuously look for ways to improve our facilities and services and enhance the overall comfort of our guests. Should you wish to share any further details about your experience, we would be more than happy to discuss them with you directly. We truly value the opportunity to listen to your feedback in more detail and better understand how we can improve. Thank you once again for your honest feedback. We sincerely hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience. Warm regards, Avista Hideaway Phuket Patong - MGallery Collection Team

Dear Fangying, Thank you so much for taking the time to share such detailed feedback about your recent stay with friends at Avista Hideaway Phuket Patong – MGallery Collection. We're delighted that you rated your experience so highly, and truly grateful for your kind words. We're especially pleased to hear that our front desk team made such a positive impression from the moment you arrived — the welcome drinks, towels, and warm smiles are exactly the spirit we hope every guest feels. We'd also like to give a special mention to your comment about our young colleague at the front desk — his patience and sunny disposition sound like exactly the kind of service we're proud of, and we'll be sure to pass along your appreciation to the team so he can be personally recognized. We also appreciate you highlighting two areas for improvement: Transportation down the mountain: We completely understand the inconvenience of our hillside location, and we'll share your suggestion about a regular shuttle service with our management team for consideration. Room dampness during the rainy season: Thank you for flagging this. Please know we take this seriously, and we'll have our housekeeping and engineering teams look into additional solutions to keep rooms comfortable and dry during the monsoon months. It means a great deal that, despite these points, you left feeling very satisfied overall — and that you'd recommend us to friends, family, and colleagues. We do hope to welcome you back to Avista Hideaway Phuket Patong in the future, and hope to make your next stay even better. Thank you The team at Avista Hideaway Phuket Patong – MGallery Collection

Dear Mr. Z., Thank you for taking the time to share your feedback following your recent stay at Avista Hideaway Phuket Patong – MGallery Collection. We appreciate your comments regarding the overall stay experience, location, accommodation, and services during your visit. At the same time, we sincerely regret to learn that your departure experience did not meet expectations. Please accept our apologies for the disappointment and misunderstanding regarding the service request during your check-out. This is certainly not the level of hospitality and attentiveness we strive to provide to our guests, and we understand how this experience affected your overall impression of the stay. Your feedback has been shared with the relevant team for careful review and improvement to ensure a more thoughtful and seamless guest experience moving forward. Thank you once again for your valuable comments. We truly appreciate your feedback and sincerely hope to have the opportunity to welcome you back again for a more enjoyable experience in the future. Warm regards, Avista Hideaway Phuket Patong – MGallery Collection Team

Dear Xiaotong Y., Thank you so much for your wonderful feedback! We are truly delighted to hear that you had an excellent stay with us at Avista Hideaway Phuket Patong MGallery Collection. It warms our hearts to know that our team made you feel so welcome — your kind words will mean the world to them. We take great pride in maintaining the highest standards across our facilities, and we are so pleased that everything, from our amenities to our pool, exceeded your expectations. It was an absolute privilege to have you as our guest, and we sincerely hope to welcome you back to Avista Hideaway very soon. Until then, we wish you wonderful travels ahead. Warm regards, The Avista Hideaway Phuket Patong MGallery Collection Team

Dear Mr. J., Thank you for taking the time to share your feedback following your recent stay at Avista Hideaway Phuket Patong – MGallery Collection. We sincerely regret to learn that your experience did not meet your expectations, particularly regarding the service interactions, room maintenance, and housekeeping attention during your stay. Please accept our apologies for the inconveniences you encountered with the room lighting system and the replenishment of amenities, which certainly do not reflect the level of comfort and service we strive to provide. We are also deeply concerned by your comments regarding the service attitude you experienced at reception. Please rest assured that your feedback has been taken seriously and has been shared with the relevant department leaders for immediate review and internal follow-up. While we are pleased to know you appreciated the room view, we regret that the overall experience fell short of delivering a relaxing and seamless stay. Thank you once again for your valuable feedback. We hope there may be an opportunity to regain your confidence and provide you with a more positive experience in the future. Warm regards, Avista Hideaway Phuket Patong – MGallery Collection Team

Dear Jundou, Thank you very much for taking the time to share your wonderful feedback following your recent stay at Avista Hideaway Phuket Patong – MGallery. We are truly delighted to hear that you chose to return to stay with us and that your second visit was just as enjoyable. It is a pleasure to know that you appreciated the convenience of our location and parking, as well as your upgraded pool room. We are glad that you found the room comfortable and were able to fully enjoy the pool, creating a happy and relaxing stay. We are also pleased to hear that our breakfast selection and the attentive service from our team contributed positively to your experience. Your kind comments mean a great deal to us and will certainly be shared with the team. We truly appreciate your continued support and look forward to welcoming you back again for another memorable stay. Warm regards, Avista Hideaway Phuket Patong – MGallery Team

Dear Junjie, Thank you for sharing your detailed feedback regarding your stay at Avista Hideaway Phuket Patong – MGallery. We are pleased to hear that you had an overall positive experience and appreciated the patience and helpfulness of our team, as well as the comfort of your stay and the variety offered at breakfast. At the same time, we regret that certain aspects, including communication and room facilities, did not fully meet your expectations. Your comments regarding the availability of Chinese language support are well noted, and we will continue to enhance our services to better accommodate our international guests. Thank you once again for your valuable feedback. We look forward to welcoming you back for an improved experience in the future. Kind regards, Avista Hideaway Phuket Patong – MGallery Team

Dear Ms. L., Thank you for taking the time to share your feedback regarding your recent stay at Avista Hideaway Phuket Patong – MGallery. We are pleased to know that you appreciated the spacious room, our three swimming pools, and the variety of activities available at the resort. It is also encouraging to hear that you enjoyed the breakfast and found our team attentive during your stay. At the same time, we regret the inconvenience caused by the bed linen upon your arrival and appreciate your understanding while our team promptly replaced it. Your comments regarding the activity experience, our location, and the value perception at Tambu have also been noted and shared with the relevant teams for review. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back for another enjoyable stay in the future. Warm regards, Avista Hideaway Phuket Patong – MGallery Team

Dear Ying S., Thank you for sharing your feedback regarding your stay at Avista Hideaway Phuket Patong - MGallery. We sincerely apologize for the concerns you have raised, particularly regarding room access, communication during the resolution process, and the service experience. These matters are taken very seriously and do not reflect the standards we are committed to delivering. Your comments have been escalated to senior management for thorough review and follow-up. We value your feedback as it helps us improve, and we remain dedicated to providing a safe, respectful, and seamless experience for all our guests. Warm regards, Avista Hideaway Phuket Patong - MGallery Team

Dear Mengfei L., Thank you for sharing your feedback following your stay at Avista Hideaway Phuket Patong - MGallery. We are pleased to know that you enjoyed the beautiful surroundings, sunset views, breakfast selection, and the warm service provided by our Front Office and Concierge teams. Your kind comments are truly appreciated. At the same time, we sincerely regret that the room cleanliness, particularly the bathtub and daily housekeeping details, did not fully meet your expectations. Please rest assured that your feedback has been shared with the relevant team for improvement. We also appreciate your comments regarding shuttle service communication and waiting time, and we will review this carefully to enhance convenience for our guests. Thank you once again for your valuable feedback. We hope to welcome you back for a more seamless experience in the future. Warm regards, Avista Hideaway Phuket Patong - MGallery Team

Dear Aihua X., Thank you for taking the time to share your experience at Avista Hideaway Phuket Patong - MGallery. We are truly sorry to learn about the difficulties you encountered, particularly regarding the lobby safety, the delay in luggage delivery, and the way the situation in your room was handled. Most importantly, we deeply regret that your mother almost slipped and that you did not feel properly assisted or cared for at that moment. Please be assured that your comfort and safety are always our priority. We are also genuinely concerned to know that you felt unwelcome. Creating a warm and respectful environment for every guest, regardless of nationality, is fundamental to us, and we are sorry that we fell short of this expectation during your stay. Your feedback has been carefully shared with our team for immediate review and improvement. While we are pleased that you enjoyed the breakfast selection, we sincerely regret that the overall experience did not meet your expectations. Your comments are invaluable in helping us strengthen our service standards and guest care. We truly appreciate you bringing these matters to our attention and hope we may have the opportunity to restore your confidence in the future. Warm regards, Avista Hideaway Phuket Patong - MGallery Team

Dear Mo L., Thank you for taking the time to share your feedback regarding your recent stay at Avista Hideaway Phuket Patong - MGallery. We truly regret that your experience did not meet expectations. We sincerely apologize for the shortcomings experienced during reception, the lobby floor condition, the delay in luggage delivery, and the handling of the room matter. Please be assured that your feedback has been taken seriously and shared with the relevant teams to ensure immediate improvement and a better experience for our future guests. We value your comments and appreciate the opportunity to improve. We hope to have the chance to welcome you again and provide a much more positive and seamless stay. Warm regards, Avista Hideaway Phuket Patong - MGallery Team

Dear Yongzhao, Thank you for sharing your feedback regarding your stay at Avista Hideaway Phuket Patong - MGallery. We are delighted to hear that you had a pleasant experience and enjoyed the comfort of your accommodation. We do note your comment regarding the beach, and are pleased to offer our convenient shuttle service to Patong and nearby beaches, allowing guests to explore the area easily. We also appreciate your feedback about the WiFi, which will help us improve for future stays. We look forward to welcoming you and your family back for another enjoyable stay. Warm regards, Avista Hideaway Phuket Patong - MGallery Team

Dear Mr. L., Thank you for sharing your feedback. We sincerely apologize that your stay did not meet expectations. We are very concerned to hear about the cleanliness issues with the balcony, bathtub, and bathroom odor. This is not in line with our standards, and we have immediately informed our Housekeeping and Engineering teams for thorough inspection and corrective action. We also regret the inconvenience regarding the late check-out request and the disappointment with the dining service, especially the table being cleared before you had finished. This is certainly not the level of service we strive to provide, and your comments have been shared with the respective teams for improvement. Please accept our sincere apologies for the overall experience. We truly value your feedback and hope to have the opportunity to welcome you again for a much better stay. Sincerely, Avista Hideaway Phuket Patong - MGallery Team

Dear Po Y. T., Thank you for sharing your feedback regarding your recent stay with us. We are glad to hear that you enjoyed the hotel’s environment, the friendly service, and our breakfast selection. We regret that your experience did not fully meet your expectations, particularly regarding check-in efficiency and the room conditions. Please be assured that your comments about room lighting, maintenance, and cleanliness have been noted and will be addressed to enhance the guest experience. We hope to have the opportunity to welcome you back in the future, so you can enjoy all our facilities and a stay that fully meets your expectations. Warm regards, Avista Hideaway Phuket Patong – MGallery Team

Dear Yujiao, Thank you very much for sharing your wonderful feedback. We are delighted to hear that you had an excellent experience at Avista Hideaway Phuket Patong and that our team—May, Beam, and Kimmy—provided attentive and helpful service during your stay. We truly appreciate your kind comments and look forward to welcoming you back for another memorable visit. Warm regards, Avista Hideaway Phuket Patong - MGallery Team

Dear Bowen, Thank you for taking the time to share your feedback with us. We sincerely regret to learn that your experience did not meet your expectations and that you felt uncomfortable during your stay. Please accept our deepest apologies for the dissatisfaction caused, particularly regarding the hotel environment, cleanliness, and the service you received at the front desk. We take all feedback very seriously, especially any concerns related to service attitude and guest treatment. Your comments have been escalated to our management team for immediate review and corrective action, as this does not reflect the standards of hospitality and respect we strive to uphold. We truly appreciate you bringing these matters to our attention and hope you will allow us the opportunity to restore your confidence in our service in the future. Warm regards, Avista Hideaway Phuket Patong - MGallery Team