Dear Mr. K., Thank you very much for taking the time to share your feedback following your recent stay at Avista Hideaway Phuket Patong – MGallery Collection. We are delighted to hear that you enjoyed our beautiful views, convenient location, and overall facilities during your stay. It is always rewarding to know that our guests were able to relax and enjoy the atmosphere of the resort. We also appreciate your comments regarding the dining experience at our all-day dining restaurant. Guest feedback is always valuable to us, and your suggestions have been shared with the relevant team for further consideration as we continuously seek ways to enhance our offerings and overall guest experience. Thank you once again for your valuable feedback and support. We sincerely hope to have the opportunity to welcome you and your family back again for another enjoyable stay in Phuket. Warm regards, Avista Hideaway Phuket Patong – MGallery Collection Team

Dear Ms. P., Thank you for sharing your wonderful feedback regarding your stay at Avista Hideaway Phuket Patong – MGallery. We are truly delighted to hear that you had such a comfortable and relaxing experience, and that you enjoyed the peaceful atmosphere, beautiful surroundings, and our swimming pools. It is a pleasure to know that the pool access room upgrade enhanced your stay and that your children had such a memorable time. We also appreciate your kind comments on our dining and overall facilities. We sincerely thank you for recognizing Ms. Kimmy and Ms. Aye for their attentive and helpful service. Your compliments will be shared with them and the entire team. We also appreciate your constructive feedback regarding housekeeping, which has been noted for further improvement. It was our pleasure to have you as our valued ALL Platinum member, and we look forward to welcoming you back for another exceptional stay in the future. Warm regards, Avista Hideaway Phuket Patong – MGallery Team

Dear Panhong, Thank you for choosing Avista Hideaway Phuket Patong - MGallery to celebrate your special anniversary and for sharing your wonderful feedback. We are delighted to know you had a comfortable stay and that the anniversary decorations and room upgrade made your visit memorable. It is also a pleasure to hear that you enjoyed our breakfast selection, poolside dining at Vista, and overall facilities. Your kind recognition of Abu truly means a lot to us. We will gladly share your compliments with him. He will be very happy to know he left such a special impression on your children. Thank you again for your recommendation. We look forward to welcoming you and your family back in the future. Warm regards, Avista Hideaway Phuket Patong - MGallery Team

Dear Seulki, Thank you for sharing your detailed feedback following your stay at Avista Hideaway Phuket Patong - MGallery. We sincerely apologize for the delay at check-in and understand how disappointing it must have been to wait beyond the confirmed time. We also regret the inconvenience regarding the whirlpool maintenance and the lack of clear communication about the high tea reservation policy. Your comments have been shared with the relevant teams for immediate review and improvement. We appreciate your perspective regarding our location and transportation challenges, and we value your feedback as it helps us enhance our service standards. We hope to have the opportunity to welcome you again and provide a more seamless experience in the future. Warm regards, Avista Hideaway Phuket Patong - MGallery Team

Dear Ms. Min J. L., Thank you for taking the time to share your feedback regarding your recent stay at Avista Hideaway Phuket Patong - MGallery. We sincerely regret that your experience did not meet expectations. Please accept our apologies for the cleanliness and maintenance concerns you encountered, including the odor, bathroom condition, and pool area upkeep. We are also truly sorry for the unfriendly service impression, delays during arrival and departure, WiFi difficulties, and the lack of proper welcome arrangements. This is not the standard of hospitality we aim to deliver. We appreciate your comments regarding breakfast variety, dining quality, amenities, and overall facilities. Your feedback has been shared with our management team for immediate review and improvement. Thank you again for your honest feedback. We sincerely hope to have the opportunity to provide you with a much better experience in the future. Warm regards, Avista Hideaway Phuket Patong - MGallery Team

Dear Mr. Kyoung H. H., Thank you for taking the time to share your feedback regarding your recent stay at Avista Hideaway Phuket Patong - MGallery. We are truly and deeply sorry for the distressing experience you described, particularly regarding the incident in the main restaurant. Please accept our sincere apologies for the discomfort this caused you and your family. This is absolutely not the standard of cleanliness, service, or professionalism we strive to deliver, and we fully understand your disappointment. We are also very concerned to learn about your check-in experience and the explanation provided. This does not reflect our service values, and your comments have been escalated to our senior management team for immediate review and corrective action across operations and service procedures. We deeply regret that we failed to provide you with the five-star experience you rightfully expected. Thank you for bringing these matters to our attention, and we sincerely hope for the opportunity to regain your trust in the future. Warm regards, Avista Hideaway Phuket Patong - MGallery Team

Dear Minhyuk, Thank you for your valuable feedback. We are pleased that you enjoyed the peaceful atmosphere, your room, cleanliness, breakfast, pool, and overall facilities during your family stay. We sincerely apologize for the check-in experience. It is concerning to hear that the initial service felt unorganized and that proper information, including the welcome drink and amenity, was not clearly provided. This does not reflect our usual standards, and your comments have been addressed with our Front Office team to improve efficiency and communication. We truly appreciate your constructive feedback and hope to welcome you again to Avista Hideaway Phuket Patong - MGallery for a smoother and even more enjoyable experience. Warm regards, Avista Hideaway Phuket Patong - MGallery Team

Dear Ms. P., Thank you for sharing your feedback. We are truly sorry to learn that your stay did not meet expectations, particularly in terms of service and responsiveness. Please accept our sincere apologies for the inconvenience caused. Your comments have been noted and shared with the relevant teams, as they highlight areas where we clearly need to improve, including service consistency, departure experience, and in-room connectivity. We appreciate your positive remarks regarding cleanliness and the booking experience. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide a more satisfying experience in the future. Kind regards, Avista Hideaway Phuket Patong – MGallery Team

Dear Daye, Thank you for your feedback. We are pleased to know you enjoyed a comfortable stay and appreciated our friendly service, breakfast selection, and pool. We also thank you for highlighting the issue with the bathroom door in your Deluxe Room. Please accept our apologies for the inconvenience, and rest assured this has been shared with our maintenance team for follow-up. We appreciate your valuable comments and look forward to welcoming you back for an improved experience. Warm regards, Avista Hideaway Phuket Patong – MGallery Team

Dear Gyuri, Thank you very much for sharing your experience with us. We are delighted to hear that you enjoyed our facilities, the natural surroundings, and the comfortable environment throughout your stay. We truly appreciate your kind comments on our breakfast, accommodation, cleanliness, and the service provided by our team. It is also wonderful to know that our sustainability initiatives and pool facilities contributed positively to your visit. It was a pleasure having you with us, and we look forward to welcoming you back to Avista Hideaway Phuket Patong – MGallery for another enjoyable stay. Warm regards, Avista Hideaway Phuket Patong – MGallery Team

Dear Hyun I., Thank you for sharing your wonderful feedback on your stay at Avista Hideaway Phuket Patong – MGallery. We are delighted to know you had an excellent experience and appreciated the warm and friendly service from our team. Your kind words will be shared with them as great encouragement. We also appreciate your comment regarding the lighting around the stairs, and we will review this area to further enhance comfort and safety for our guests. Thank you once again for your lovely review. We look forward to welcoming you back for another memorable stay soon. Warm regards, Avista Hideaway Phuket Patong – MGallery Team

Dear Woozu, Thank you very much for choosing Avista Hideaway Phuket Patong – MGallery and for sharing your wonderful feedback. We are delighted to know that you enjoyed the stunning panoramic views over Patong Beach, the elegant design and cleanliness of your room, and the wide range of facilities that made your stay comfortable and relaxing. We truly appreciate your kind acknowledgment of our team’s hospitality and your positive impression of the bar service. It is always rewarding to know that our guests feel well cared for throughout their stay. Your comment regarding ease of access has also been noted with thanks, and we will continue to explore ways to further improve guest convenience. It was a pleasure having you with us, and we look forward to welcoming you back to Avista Hideaway Phuket Patong – MGallery for another memorable experience. Warm regards, Avista Hideaway Phuket Patong – MGallery Team

Dear Shinhye, Thank you very much for choosing Avista Hideaway Phuket Patong – MGallery and for sharing your valuable feedback. We are delighted to know that you appreciated our peaceful location near Patong, allowing the perfect balance between convenience and relaxation, as well as the warm hospitality from our team. At the same time, we sincerely regret the cleanliness concerns you encountered, particularly regarding the bathroom fittings and terrace area. Please rest assured that your comments have been shared with our housekeeping and maintenance teams to ensure immediate corrective action and closer inspection going forward. Your observations are very important to us, as they help us to continuously improve the comfort and quality of our guest experience. We truly hope to have the opportunity to welcome you back in the near future for a more seamless and enjoyable stay. Warm regards, Avista Hideaway Phuket Patong – MGallery Team

Dear Sihwan, Thank you very much for sharing your feedback following your stay at Avista Hideaway Phuket Patong – MGallery. We sincerely regret that your arrival experience did not reflect the warm and attentive service we strive to provide to all our guests. Please be assured that your comments regarding the welcome process and first impression have been shared with our Front Office team for immediate review and improvement. Every guest should feel genuinely welcomed, regardless of arrival time, and we are committed to ensuring a more personalized and caring experience in the future. We also appreciate your additional observations regarding breakfast and service interaction, which will help us further enhance our guest journey. Thank you again for your valuable insights. We truly hope to have the opportunity to welcome you back and restore your confidence in our hospitality. Kind regards, Avista Hideaway Phuket Patong – MGallery Team

Dear Ms. K., Thank you for taking the time to share your feedback on your stay at Avista Hideaway Phuket Patong – MGallery. We are pleased you enjoyed the peaceful atmosphere and our wellness program with Sky, and we will gladly share your kind words with him. We regret the inconveniences regarding late check-out, check-in procedures, and welcome benefits, and we sincerely apologize for any disappointment. Your suggestions on reception space and dining options are much appreciated and will be reviewed for improvement. We hope to welcome you again soon for a more seamless experience. Warm regards, Avista Hideaway Phuket Patong – MGallery Team

Dear Minseok, Thank you for sharing your experience. We are pleased to know you appreciated the natural surroundings and the warm service from our team. We regret that the services and benefits were not clearly explained during check-in, and we will address this with our team to improve communication. We also note your feedback regarding the reception area temperature and Wi-Fi speed, and these points will be reviewed for further improvement. Your comments are truly valuable to us, and we look forward to the opportunity of welcoming you again for a more seamless stay. Kind regards, Avista Hideaway Phuket Patong – MGallery Team

Daer Gi S., Thank you sincerely for choosing Avista Hideaway Phuket Patong – MGallery once again, this time to celebrate your 10th wedding anniversary. It is truly an honor for us to be part of such special milestones in your life, and we are delighted to know that your stay was as wonderful as your first visit during your honeymoon. We are pleased that you enjoyed the resort’s atmosphere, accommodations, and sustainable initiatives, and we appreciate your kind recognition of our team’s efforts. Your continued trust means a great deal to us. On behalf of all of us at Avista Hideaway Phuket Patong – MGallery, we wish you many more years of happiness together and we look forward to welcoming you back for future celebrations. Kind regards, Avista Hideaway Phuket Patong – MGallery Team

Dear Jeongeun, Thank you for sharing your recent experience at Avista Hideaway Phuket Patong – MGallery. We are delighted to know that our staff’s friendliness, cleanliness, and breakfast met your expectations. We sincerely apologize for the discomfort caused by the humidity in your room, the inconvenience with the dehumidifier, and the delay when you wished to change rooms. Your feedback has been shared with our management and engineering teams to improve both our room maintenance and service response. We truly appreciate your comments and hope to have the opportunity to welcome you again for a more comfortable stay. Kind regards, Avista Hideaway Phuket Patong – MGallery Team

Dear Jiwon, Thank you very much for staying with us at Avista Hideaway Phuket Patong – MGallery and for sharing your thoughtful feedback. We are delighted to know that you enjoyed the exotic landscaping and scenery, the quality maintenance of our facilities, the dining experience, and the friendly and attentive service from our team. Your recognition truly inspires us to continue delivering memorable experiences. We also appreciate your comment regarding the breakfast and will review it with our team as part of our ongoing improvements. It was a pleasure to host you, and we look forward to welcoming you back for another relaxing and memorable visit to Phuket. Kind regards, Avista Hideaway Phuket Patong – MGallery Team