Avista Hideaway Patong Resort & Spa Phuket - MGallery Collection 5성

고객 평점 (ALL 평가) 4.5/5 1,079 리뷰

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Avista Hideaway Patong Resort & Spa Phuket - MGallery Collection - Image 1
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Avista Hideaway Patong Resort & Spa Phuket - MGallery Collection - Image 4
39/9 Muen Ngern Road, Tri Trang Beach, Patong District Amphur Kathu, 83150 푸켓, 태국

호텔설명

호텔 추가 정보

  • 해질녘 바다 전망을 자랑하는 루프탑, 미슐랭 가이드 선정 레스토랑 2곳과 바를 갖추고 있습니다.

  • 지바나 스파에서 로맨틱한 커플 트리트먼트와 무료 웰니스 활동을 즐기세요.

  • 사랑스러운 자녀들을 위한 MyKids 패키지

  • "테마 수영장 3개"

  • Indulge in a unique drink experience with MyGlass package & for little ones MyKids package.

숙박

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호텔 위치

Avista Hideaway Patong Resort & Spa Phuket - MGallery Collection

39/9 Muen Ngern Road, Tri Trang Beach, Patong District Amphur Kathu
83150 푸켓
태국

GPS:7.881189, 98.278166

전화
팩스 +66 76 681 682

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 애완 동물이 금지되어있다
  • 셔틀
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 룸 서비스

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.5/5  1,079 리뷰

고객 평점 0.5/5

Min J. L. 가족 - 전체(All) 통지 확인

곰팡이 냄새 화장실 시설 낙후 화장실 곰팡이 많음 수영장 낡음 (부식) 불친절한직원 모든것이ㅜ가격대비 불만족스러웠음

Dear Ms. Min J. L., Thank you for taking the time to share your feedback regarding your recent stay at Avista Hideaway Phuket Patong - MGallery. We sincerely regret that your experience did not meet expectations. Please accept our apologies for the cleanliness and maintenance concerns you encountered, including the odor, bathroom condition, and pool area upkeep. We are also truly sorry for the unfriendly service impression, delays during arrival and departure, WiFi difficulties, and the lack of proper welcome arrangements. This is not the standard of hospitality we aim to deliver. We appreciate your comments regarding breakfast variety, dining quality, amenities, and overall facilities. Your feedback has been shared with our management team for immediate review and improvement. Thank you again for your honest feedback. We sincerely hope to have the opportunity to provide you with a much better experience in the future. Warm regards, Avista Hideaway Phuket Patong - MGallery Team

고객 평점 0.5/5

Kyoung H. H. 가족 - 전체(All) 통지 확인

메인 레스토랑에서는 쥐가 돌아다녀 손님들이 놀라고 체크인 매니져는 태국이 원래 그렇다는 설명은 납득할 수 없었음. 아코르 그룹 5성급 라조트를 푸켓 일반 식당과 동일시 설명하는 이해할 수 없는 저급한 서비스는 처음 경험해봄

Dear Mr. Kyoung H. H., Thank you for taking the time to share your feedback regarding your recent stay at Avista Hideaway Phuket Patong - MGallery. We are truly and deeply sorry for the distressing experience you described, particularly regarding the incident in the main restaurant. Please accept our sincere apologies for the discomfort this caused you and your family. This is absolutely not the standard of cleanliness, service, or professionalism we strive to deliver, and we fully understand your disappointment. We are also very concerned to learn about your check-in experience and the explanation provided. This does not reflect our service values, and your comments have been escalated to our senior management team for immediate review and corrective action across operations and service procedures. We deeply regret that we failed to provide you with the five-star experience you rightfully expected. Thank you for bringing these matters to our attention, and we sincerely hope for the opportunity to regain your trust in the future. Warm regards, Avista Hideaway Phuket Patong - MGallery Team

고객 평점 3.0/5

Minhyuk L. 가족 - 전체(All) 통지 확인

맨 처음 대응하신 분이 좀 능숙하지 못했음 자꾸 다시 데스크 가서 물어보고 오고 정신 없어서 전달도 제대로 못받고 웰컴 드링크조차 제공 못받은 것은 아쉬움 전체적으로는 만족함

Dear Minhyuk, Thank you for your valuable feedback. We are pleased that you enjoyed the peaceful atmosphere, your room, cleanliness, breakfast, pool, and overall facilities during your family stay. We sincerely apologize for the check-in experience. It is concerning to hear that the initial service felt unorganized and that proper information, including the welcome drink and amenity, was not clearly provided. This does not reflect our usual standards, and your comments have been addressed with our Front Office team to improve efficiency and communication. We truly appreciate your constructive feedback and hope to welcome you again to Avista Hideaway Phuket Patong - MGallery for a smoother and even more enjoyable experience. Warm regards, Avista Hideaway Phuket Patong - MGallery Team

고객 평점 1.5/5

Sebin P. 가족 - 전체(All) 통지 확인

불친절한 서비스와 미흡한 대처

Dear Ms. P., Thank you for sharing your feedback. We are truly sorry to learn that your stay did not meet expectations, particularly in terms of service and responsiveness. Please accept our sincere apologies for the inconvenience caused. Your comments have been noted and shared with the relevant teams, as they highlight areas where we clearly need to improve, including service consistency, departure experience, and in-room connectivity. We appreciate your positive remarks regarding cleanliness and the booking experience. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide a more satisfying experience in the future. Kind regards, Avista Hideaway Phuket Patong – MGallery Team

고객 평점 4.0/5

Daye K. 커플 - 전체(All) 통지 확인

친절한 서비스

Dear Daye, Thank you for your feedback. We are pleased to know you enjoyed a comfortable stay and appreciated our friendly service, breakfast selection, and pool. We also thank you for highlighting the issue with the bathroom door in your Deluxe Room. Please accept our apologies for the inconvenience, and rest assured this has been shared with our maintenance team for follow-up. We appreciate your valuable comments and look forward to welcoming you back for an improved experience. Warm regards, Avista Hideaway Phuket Patong – MGallery Team

그 외 웹 사용자 평가 등급

  • 834 리뷰 8.2/10 위치
  • 1,621 리뷰 8/10 객실
  • 2,555 리뷰 8.9/10 서비스
  • 8 리뷰 7.9/10 인터넷 가격
  • 886 리뷰 8.6/10 레스토랑
  • 758 리뷰 8.6/10 분위기
  • 703 리뷰 7.3/10 편의 시설
  • 639 리뷰 7.7/10 안락함

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