Avista Hideaway Patong Resort & Spa Phuket - MGallery Collection 5성

고객 평점 (ALL 평가) 4.5/5 1,106 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
Avista Hideaway Patong Resort & Spa Phuket - MGallery Collection - Image 1
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Avista Hideaway Patong Resort & Spa Phuket - MGallery Collection - Image 4
39/9 Muen Ngern Road, Tri Trang Beach, Patong District Amphur Kathu, 83150 푸켓, 태국

호텔설명

호텔 추가 정보

  • 해질녘 바다 전망을 자랑하는 루프탑, 미슐랭 가이드 선정 레스토랑 2곳과 바를 갖추고 있습니다.

  • 지바나 스파에서 로맨틱한 커플 트리트먼트와 무료 웰니스 활동을 즐기세요.

  • 사랑스러운 자녀들을 위한 MyKids 패키지

  • "테마 수영장 3개"

  • Indulge in a unique drink experience with MyGlass package & for little ones MyKids package.

숙박

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호텔 위치

Avista Hideaway Patong Resort & Spa Phuket - MGallery Collection

39/9 Muen Ngern Road, Tri Trang Beach, Patong District Amphur Kathu
83150 푸켓
태국

GPS:7.881189, 98.278166

전화
팩스 +66 76 681 682

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 애완 동물이 금지되어있다
  • 셔틀
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 룸 서비스

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.5/5  1,106 리뷰

고객 평점 5.0/5

Panhong K. 가족 - 전체(All) 통지 확인

기념일을 맞이하여 방문하였습니다. 방문하기 전 기념일 서비스를 요청하였는데 홈 데코레이션 뿐 아니라 제일 좋은 방으로 업그레이드를 해주었습니다. 서비스에 매우 감동했습니다. 조식 메뉴도 다양했고, 점심은 수영장 풀 사이드 바에서 식사를 했는데 전부 만족스러웠습니다. 푸켓에 방문하게 되면 다시 방문할 호텔입니다.

Dear Panhong, Thank you for choosing Avista Hideaway Phuket Patong - MGallery to celebrate your special anniversary and for sharing your wonderful feedback. We are delighted to know you had a comfortable stay and that the anniversary decorations and room upgrade made your visit memorable. It is also a pleasure to hear that you enjoyed our breakfast selection, poolside dining at Vista, and overall facilities. Your kind recognition of Abu truly means a lot to us. We will gladly share your compliments with him. He will be very happy to know he left such a special impression on your children. Thank you again for your recommendation. We look forward to welcoming you and your family back in the future. Warm regards, Avista Hideaway Phuket Patong - MGallery Team

고객 평점 1.5/5

Seulki L. 가족 - 전체(All) 통지 확인

얼리 체크인은 못해주더라도 정해진 체크인 시간은 맞춰야한다고 생각합니다만, 제 시간에도 객실이 준비되지 않았다고 대기 하라더라구요.. 더운 로비에서 처음 부터 기분 상했습니다. 외부의 월풀욕조는 관리를 하지 않는건지.. 사용하려니 직접 청소하고 사용해야 했습니다. 하이티 1회 제공되는 룸에 묵었고, 다음날 하이티를 예약하려니 당일은 예약불가 & 24시간 전 예약이 필요하다고 하네요. 2박 머무르는 고객은 첫날에 예약하지 않으면 이용할 수 없으니 바로 예약하라고 체크인에 설명하였어야 한다고 생각합니다. 컨시어지에서는 대체안도 주지 않고 알아서 식당에 가서 부탁 해보라는데 이런 서비스 받아야 하나 싶었습니다. 빠통이지만 외진곳에 있어 택시도 잘 잡히지 않고 배달도 불가합니다. 안그래도 교통비가 비싼 빠통에서 거리 대비 2~3배라고 생각하면 될 것 같습니다. I think they should have kept the check-in time even if they couldn't offer early check-in. However, even at my scheduled time, they told me to wait because the room wasn't ready. The hot lobby was a real disappointment from the start. The outdoor whirlpool bathtub seemed unmaintained, so I had to clean it myself before using it. I stayed in a room that included a one-time high tea, and when I tried to reserve a high tea for the next day, they said same-day reservations weren't available and that reservations needed to be made 24 hours in advance. Guests staying two nights shouldn't have been told to make reservations on the first day, so they should have explained this at check-in. The concierge didn't offer any alternatives and told me to go to the restaurant and ask for it myself. I didn't really want to accept this kind of service. It's located in a remote area of ​​Patong, so taxis are difficult to find and delivery isn't available. Transportation costs are already expensive in Patong, so expect the price to be two to three times higher than the distance.

Dear Seulki, Thank you for sharing your detailed feedback following your stay at Avista Hideaway Phuket Patong - MGallery. We sincerely apologize for the delay at check-in and understand how disappointing it must have been to wait beyond the confirmed time. We also regret the inconvenience regarding the whirlpool maintenance and the lack of clear communication about the high tea reservation policy. Your comments have been shared with the relevant teams for immediate review and improvement. We appreciate your perspective regarding our location and transportation challenges, and we value your feedback as it helps us enhance our service standards. We hope to have the opportunity to welcome you again and provide a more seamless experience in the future. Warm regards, Avista Hideaway Phuket Patong - MGallery Team

고객 평점 0.5/5

Min J. L. 가족 - 전체(All) 통지 확인

곰팡이 냄새 화장실 시설 낙후 화장실 곰팡이 많음 수영장 낡음 (부식) 불친절한직원 모든것이ㅜ가격대비 불만족스러웠음

Dear Ms. Min J. L., Thank you for taking the time to share your feedback regarding your recent stay at Avista Hideaway Phuket Patong - MGallery. We sincerely regret that your experience did not meet expectations. Please accept our apologies for the cleanliness and maintenance concerns you encountered, including the odor, bathroom condition, and pool area upkeep. We are also truly sorry for the unfriendly service impression, delays during arrival and departure, WiFi difficulties, and the lack of proper welcome arrangements. This is not the standard of hospitality we aim to deliver. We appreciate your comments regarding breakfast variety, dining quality, amenities, and overall facilities. Your feedback has been shared with our management team for immediate review and improvement. Thank you again for your honest feedback. We sincerely hope to have the opportunity to provide you with a much better experience in the future. Warm regards, Avista Hideaway Phuket Patong - MGallery Team

고객 평점 0.5/5

Kyoung H. H. 가족 - 전체(All) 통지 확인

메인 레스토랑에서는 쥐가 돌아다녀 손님들이 놀라고 체크인 매니져는 태국이 원래 그렇다는 설명은 납득할 수 없었음. 아코르 그룹 5성급 라조트를 푸켓 일반 식당과 동일시 설명하는 이해할 수 없는 저급한 서비스는 처음 경험해봄

Dear Mr. Kyoung H. H., Thank you for taking the time to share your feedback regarding your recent stay at Avista Hideaway Phuket Patong - MGallery. We are truly and deeply sorry for the distressing experience you described, particularly regarding the incident in the main restaurant. Please accept our sincere apologies for the discomfort this caused you and your family. This is absolutely not the standard of cleanliness, service, or professionalism we strive to deliver, and we fully understand your disappointment. We are also very concerned to learn about your check-in experience and the explanation provided. This does not reflect our service values, and your comments have been escalated to our senior management team for immediate review and corrective action across operations and service procedures. We deeply regret that we failed to provide you with the five-star experience you rightfully expected. Thank you for bringing these matters to our attention, and we sincerely hope for the opportunity to regain your trust in the future. Warm regards, Avista Hideaway Phuket Patong - MGallery Team

고객 평점 3.0/5

Minhyuk L. 가족 - 전체(All) 통지 확인

맨 처음 대응하신 분이 좀 능숙하지 못했음 자꾸 다시 데스크 가서 물어보고 오고 정신 없어서 전달도 제대로 못받고 웰컴 드링크조차 제공 못받은 것은 아쉬움 전체적으로는 만족함

Dear Minhyuk, Thank you for your valuable feedback. We are pleased that you enjoyed the peaceful atmosphere, your room, cleanliness, breakfast, pool, and overall facilities during your family stay. We sincerely apologize for the check-in experience. It is concerning to hear that the initial service felt unorganized and that proper information, including the welcome drink and amenity, was not clearly provided. This does not reflect our usual standards, and your comments have been addressed with our Front Office team to improve efficiency and communication. We truly appreciate your constructive feedback and hope to welcome you again to Avista Hideaway Phuket Patong - MGallery for a smoother and even more enjoyable experience. Warm regards, Avista Hideaway Phuket Patong - MGallery Team

그 외 웹 사용자 평가 등급

  • 824 리뷰 8.1/10 위치
  • 1,620 리뷰 8.1/10 객실
  • 2,547 리뷰 8.8/10 서비스
  • 7 리뷰 8.3/10 인터넷 가격
  • 876 리뷰 8.6/10 레스토랑
  • 764 리뷰 8.6/10 분위기
  • 707 리뷰 7.2/10 편의 시설
  • 641 리뷰 7.9/10 안락함

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