Avista Hideaway Patong Resort & Spa Phuket - MGallery Collection 5성

고객 평점 (ALL 평가) 4.5/5 1,090 리뷰

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Avista Hideaway Patong Resort & Spa Phuket - MGallery Collection - Image 4
39/9 Muen Ngern Road, Tri Trang Beach, Patong District Amphur Kathu, 83150 푸켓, 태국

호텔설명

호텔 추가 정보

  • 24시간 버틀러 서비스, 빌라 내 체크인 및 엄선된 럭셔리 체험을 제공하는 프라이빗 풀 빌라

  • 해질녘 바다 전망을 자랑하는 루프탑, 미슐랭 가이드 선정 레스토랑 2곳과 바를 갖추고 있습니다.

  • 지바나 스파에서 로맨틱한 커플 트리트먼트와 무료 웰니스 활동을 즐기세요.

  • "테마 수영장 3개"

  • 각기 다른 테마를 가진 세 개의 수영장에서, 고요한 분위기 속에 자리한 Chiva Swim-up Bar와 함께 여유로운 시간을 즐겨보세요

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호텔 위치

Avista Hideaway Patong Resort & Spa Phuket - MGallery Collection

39/9 Muen Ngern Road, Tri Trang Beach, Patong District Amphur Kathu
83150 푸켓
태국

GPS:7.881189, 98.278166

전화
팩스 +66 76 681 682

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 애완 동물이 금지되어있다
  • 셔틀
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 룸 서비스

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.5/5  1,090 리뷰

고객 평점 3.5/5

Young K. 가족 - 전체(All) 통지 확인

뷰와 괜찮은 시설은 너무 마음에 들었다 하지만 어린 아이의 음식을 위해 전자레인지도 사용 못하는 점은 개선 됐으면 좋겠고 ADD의 음식 메뉴가 좀 더 다양했으면 좋겠다

Dear Mr. K., Thank you very much for taking the time to share your feedback following your recent stay at Avista Hideaway Phuket Patong – MGallery Collection. We are delighted to hear that you enjoyed our beautiful views, convenient location, and overall facilities during your stay. It is always rewarding to know that our guests were able to relax and enjoy the atmosphere of the resort. We also appreciate your comments regarding the dining experience at our all-day dining restaurant. Guest feedback is always valuable to us, and your suggestions have been shared with the relevant team for further consideration as we continuously seek ways to enhance our offerings and overall guest experience. Thank you once again for your valuable feedback and support. We sincerely hope to have the opportunity to welcome you and your family back again for another enjoyable stay in Phuket. Warm regards, Avista Hideaway Phuket Patong – MGallery Collection Team

고객 평점 5.0/5

Soon H. P. 친구 - 전체(All) 통지 확인

플랫티넘이라고 풀 어세스 룸으로 업그레이드해줘서 아이들이.너무 신나게 수영하고, 수영을 별로 좋아하지 않는 아이도 3일 내내 수영함. 호텔이 너무 이쁘고, 조경도 좋고, 쉬는 것같이 조용해서 좋았음. 음식도 괜찮았음. 미쉘린 상 받은 시즐러를 못 가봐서 아쉽기는 함. 특히 staff 너무 친절함. 컨시어지의 Ms. Aye와 체크인때 도와준 Ms. Kimmy 칭찬함

Dear Ms. P., Thank you for sharing your wonderful feedback regarding your stay at Avista Hideaway Phuket Patong – MGallery. We are truly delighted to hear that you had such a comfortable and relaxing experience, and that you enjoyed the peaceful atmosphere, beautiful surroundings, and our swimming pools. It is a pleasure to know that the pool access room upgrade enhanced your stay and that your children had such a memorable time. We also appreciate your kind comments on our dining and overall facilities. We sincerely thank you for recognizing Ms. Kimmy and Ms. Aye for their attentive and helpful service. Your compliments will be shared with them and the entire team. We also appreciate your constructive feedback regarding housekeeping, which has been noted for further improvement. It was our pleasure to have you as our valued ALL Platinum member, and we look forward to welcoming you back for another exceptional stay in the future. Warm regards, Avista Hideaway Phuket Patong – MGallery Team

고객 평점 5.0/5

Panhong K. 가족 - 전체(All) 통지 확인

기념일을 맞이하여 방문하였습니다. 방문하기 전 기념일 서비스를 요청하였는데 홈 데코레이션 뿐 아니라 제일 좋은 방으로 업그레이드를 해주었습니다. 서비스에 매우 감동했습니다. 조식 메뉴도 다양했고, 점심은 수영장 풀 사이드 바에서 식사를 했는데 전부 만족스러웠습니다. 푸켓에 방문하게 되면 다시 방문할 호텔입니다.

Dear Panhong, Thank you for choosing Avista Hideaway Phuket Patong - MGallery to celebrate your special anniversary and for sharing your wonderful feedback. We are delighted to know you had a comfortable stay and that the anniversary decorations and room upgrade made your visit memorable. It is also a pleasure to hear that you enjoyed our breakfast selection, poolside dining at Vista, and overall facilities. Your kind recognition of Abu truly means a lot to us. We will gladly share your compliments with him. He will be very happy to know he left such a special impression on your children. Thank you again for your recommendation. We look forward to welcoming you and your family back in the future. Warm regards, Avista Hideaway Phuket Patong - MGallery Team

고객 평점 1.5/5

Seulki L. 가족 - 전체(All) 통지 확인

얼리 체크인은 못해주더라도 정해진 체크인 시간은 맞춰야한다고 생각합니다만, 제 시간에도 객실이 준비되지 않았다고 대기 하라더라구요.. 더운 로비에서 처음 부터 기분 상했습니다. 외부의 월풀욕조는 관리를 하지 않는건지.. 사용하려니 직접 청소하고 사용해야 했습니다. 하이티 1회 제공되는 룸에 묵었고, 다음날 하이티를 예약하려니 당일은 예약불가 & 24시간 전 예약이 필요하다고 하네요. 2박 머무르는 고객은 첫날에 예약하지 않으면 이용할 수 없으니 바로 예약하라고 체크인에 설명하였어야 한다고 생각합니다. 컨시어지에서는 대체안도 주지 않고 알아서 식당에 가서 부탁 해보라는데 이런 서비스 받아야 하나 싶었습니다. 빠통이지만 외진곳에 있어 택시도 잘 잡히지 않고 배달도 불가합니다. 안그래도 교통비가 비싼 빠통에서 거리 대비 2~3배라고 생각하면 될 것 같습니다. I think they should have kept the check-in time even if they couldn't offer early check-in. However, even at my scheduled time, they told me to wait because the room wasn't ready. The hot lobby was a real disappointment from the start. The outdoor whirlpool bathtub seemed unmaintained, so I had to clean it myself before using it. I stayed in a room that included a one-time high tea, and when I tried to reserve a high tea for the next day, they said same-day reservations weren't available and that reservations needed to be made 24 hours in advance. Guests staying two nights shouldn't have been told to make reservations on the first day, so they should have explained this at check-in. The concierge didn't offer any alternatives and told me to go to the restaurant and ask for it myself. I didn't really want to accept this kind of service. It's located in a remote area of ​​Patong, so taxis are difficult to find and delivery isn't available. Transportation costs are already expensive in Patong, so expect the price to be two to three times higher than the distance.

Dear Seulki, Thank you for sharing your detailed feedback following your stay at Avista Hideaway Phuket Patong - MGallery. We sincerely apologize for the delay at check-in and understand how disappointing it must have been to wait beyond the confirmed time. We also regret the inconvenience regarding the whirlpool maintenance and the lack of clear communication about the high tea reservation policy. Your comments have been shared with the relevant teams for immediate review and improvement. We appreciate your perspective regarding our location and transportation challenges, and we value your feedback as it helps us enhance our service standards. We hope to have the opportunity to welcome you again and provide a more seamless experience in the future. Warm regards, Avista Hideaway Phuket Patong - MGallery Team

고객 평점 0.5/5

Min J. L. 가족 - 전체(All) 통지 확인

곰팡이 냄새 화장실 시설 낙후 화장실 곰팡이 많음 수영장 낡음 (부식) 불친절한직원 모든것이ㅜ가격대비 불만족스러웠음

Dear Ms. Min J. L., Thank you for taking the time to share your feedback regarding your recent stay at Avista Hideaway Phuket Patong - MGallery. We sincerely regret that your experience did not meet expectations. Please accept our apologies for the cleanliness and maintenance concerns you encountered, including the odor, bathroom condition, and pool area upkeep. We are also truly sorry for the unfriendly service impression, delays during arrival and departure, WiFi difficulties, and the lack of proper welcome arrangements. This is not the standard of hospitality we aim to deliver. We appreciate your comments regarding breakfast variety, dining quality, amenities, and overall facilities. Your feedback has been shared with our management team for immediate review and improvement. Thank you again for your honest feedback. We sincerely hope to have the opportunity to provide you with a much better experience in the future. Warm regards, Avista Hideaway Phuket Patong - MGallery Team

그 외 웹 사용자 평가 등급

  • 781 리뷰 8.2/10 위치
  • 1,569 리뷰 8.1/10 객실
  • 2,539 리뷰 8.9/10 서비스
  • 7 리뷰 7.7/10 인터넷 가격
  • 858 리뷰 8.8/10 레스토랑
  • 773 리뷰 8.6/10 분위기
  • 706 리뷰 7.4/10 편의 시설
  • 607 리뷰 6.8/10 청결도

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