Dear Chanwook P., Comfortable stays, clean rooms, and great breakfast vibes — we LOVE that 😎✨ So happy you enjoyed the variety at breakfast and the cleanliness throughout your stay 🙌 Thank you as well for the kind words about our team 💫 Hope to welcome you back again soon! Cheers, TRIBE Phuket Patong Collective

Dear Yuseung K., Thank you for your kind review. We are delighted to hear that you found the accommodation comfortable and our staff friendly. We truly appreciate your support and look forward to welcoming you back again for another pleasant stay at TRIBE Phuket Patong.

Dear Daji N., Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed our quiet atmosphere, convenient location, and the friendly service provided by our front desk team. At the same time, we sincerely apologize for the inconvenience regarding the amenities. We understand how frustrating it can be to repeatedly request items at the counter, and we regret that the hair cap was not replenished during your stay. Your feedback is truly valuable and will be shared with the relevant team to improve our service and guest experience. We appreciate your comments and hope to have the opportunity to welcome you back for a more seamless stay in the future.

Dear Geonwoo L. Thank you for sharing your feedback with us We’re glad to hear that you enjoyed the room and bathroom design. At the same time, we appreciate your comments regarding the noise, as our central location can occasionally be lively, especially during busy periods. Regarding the water quality, we truly value your feedback and understand your concern. Please rest assured that our water system is regularly maintained to meet safety standards. However, we will certainly review this matter further to ensure the best possible experience for our guests. Thank you once again for your valuable comments, and we hope to have the opportunity to welcome you back for an even more comfortable stay in the future ✨

Dear Chaeuk L., Thank you very much for your kind words. We’re truly delighted to hear that our team’s friendliness and kindness made you feel comfortable, especially while traveling in a country where the language is unfamiliar. Creating a welcoming and stress-free experience for our guests is very important to us, no matter the time of day. We’re also glad you appreciated the complimentary bottles of water—it’s our small way of adding extra comfort to your stay. It was a pleasure having you with us, and we sincerely hope to welcome you back again soon.

Dear Byunghee L., We sincerely apologize for the disappointing experience you described and truly regret that your stay did not meet your expectations, especially as an Accor Platinum member. We are sorry to hear about the excessive road noise and the issue with the veranda door sealing, which clearly impacted your ability to rest. This is certainly not the level of comfort we aim to provide, and your feedback has been shared with our teams for immediate review and corrective action. Please accept our apologies for the billing inconveniences regarding both the prepaid room and the breakfast charges. This is unacceptable, and we understand how frustrating this must have been. Our front office team has been informed to investigate this matter thoroughly to prevent any recurrence. We also regret that your room allocation did not align with your request for a quiet room and that the proximity to the roadside and elevator further affected your stay. Additionally, we are sorry that the late check-out arrangement did not provide the rest you needed, particularly given your loyalty status. Your comments regarding the recognition and treatment of Accor Platinum members are taken very seriously. This is not reflective of our service standards, and we deeply regret that we failed to deliver the level of care and appreciation you deserve. Thank you for bringing these matters to our attention. We truly value your feedback, as it helps us improve, and we hope you might consider giving us another opportunity in the future to restore your confidence and provide the experience you rightfully expect. Best regards, TRIBE PHUKET PATONG

Dear Seungjin Y., Thank you for your feedback! We’re pleased to hear that you found the accommodation clean and were satisfied with the quality of our bedding. Your comfort is very important to us. We truly appreciate your comments and look forward to welcoming you back to TRIBE Phuket Patong again in the future.

Hi Han S. J., Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your stay was disrupted by noise from another guest and that this affected your rest — we understand how frustrating that can be, especially late at night. We also regret that you felt our response on the night did not meet your expectations. As a new hotel in a lively, tropical destination like Patong, we are continuously working on balancing our vibrant location with guest comfort, including reinforcing night monitoring, corridor checks, and sound awareness. Your comments regarding soundproofing, hallway cleanliness, and communication have been noted and shared internally for review. Regarding deposits, this is a standard practice applied consistently across all guest categories, including loyalty members, and refunds are processed according to banking timelines, which may vary by country and provider. We appreciate your honest feedback — even when it’s tough to hear — as it helps us grow and improve as we settle into our early journey as TRIBE Phuket Patong. Cheers, Nur Aisah Chacha Super Welcomer

Dear Seunghyun K. Thank you very much for sharing your positive feedback. We are delighted to hear that you enjoyed our convenient location and clean facilities. It’s wonderful to know our team’s friendliness and the late check-out offer made your stay even more comfortable. We truly appreciate your kind words and hope to welcome you back again for another great experience soon. Warm regards, TRIBE PHUKET PATONG

Dear Sangdae J., Thank you for your kind feedback. We are pleased to hear that you enjoyed our friendly hospitality along with the cleanliness and service during your stay. We hope to have the opportunity to welcome you back to TRIBE Phuket Patong again soon! Warm regards, TRIBE Phuket Patong Team

Dear Hee J., Thank you so much for your lovely review! 💛 We’re thrilled that you felt the warmth and organization of our Collective — Pang, Bew, and Nay will be smiling ear to ear reading your kind words! We also appreciate your helpful feedback about the carpet; our housekeeping team is already on it to make sure every corner stays perfectly spotless. ✨ We can’t wait to welcome you back for another stay filled with good vibes, friendly faces, and of course, that signature TRIBE energy. 🌴 With Tribe love, Nur Aisah Chacha Super Welcomer

Dear Yousung, Thank you for choosing TRIBE Phuket Patong for your Patong escape! 💛 We’re thrilled you enjoyed our location, design, and friendly Collective — they’ll be so happy to know they made a great impression. We’ve noted your feedback about the Wi-Fi and access — we’re on it to make sure your next visit is even smoother (and faster ⚡). Hope to see you back soon for another stylish stay — this time, maybe a few more nights to soak up all the TRIBE vibes! Cheers, Nur Aisah Chacha Super Welcomer

Dear Mr. C., Thank you for choosing TRIBE Phuket Patong and for sharing your feedback. Great to hear you enjoyed our friendly team, tasty breakfast, and comfy room — that’s exactly the vibe we aim for. We appreciate your comments about Wi-Fi and access, and we’re already looking into ways to improve the guest experience in those areas. Hope we get to welcome you back soon for another great stay. Best regards, TRIBE Phuket Patong Team

Dear Mr Bukyung, Thank you for taking the time to share your feedback. We’re really sorry to hear that your experience with us didn’t meet expectations — and even more sorry that it left such a negative impression of TRIBE. That’s not the standard we aim for, and we truly appreciate the chance to make things right. Your comments regarding cleanliness and the cockroach issue are taken extremely seriously. This is absolutely not acceptable and our team has already escalated this with our housekeeping and pest control partners. We are also reviewing the soundproofing concern you mentioned, as well as the service interaction with one of our team members — this is being handled with urgency. Our Hotel Manager has already reached out to you personally via email to follow up and better understand your experience. We would really appreciate the chance to speak directly and regain your trust, so we hope to hear back from you soon. Thank you again for your honesty. Feedback like yours helps us improve fast — and we’re committed to doing exactly that. Sincerely, Sahil Dutta TRIBE Phuket Patong

Dear Mr. J., Thank you so much for the perfect 10/10 review 🌟 We’re delighted you enjoyed your stay and appreciated the warm welcome, even during your late-night check-in 🙌 We truly value your loyalty as an ALL Platinum member — your kind words mean a lot to our team and keep us inspired to deliver the best TRIBE experience every day 💛 Cheers, Nur Aisah Chacha Super Welcomer

Dear Ms L., Thank you for sharing your feedback. We’re very sorry for the inconvenience you experienced with the water quality, amenities, and service consistency. Your comments have been shared with our Engineering and Housekeeping teams for immediate improvement. While we’re glad you appreciated our new bedding and friendly team, we regret that your stay did not meet expectations. Please accept our sincere apologies for the disappointment caused. Cheers, Nur Aisah Chacha Super Welcomer

Dear Yeunsoo A., Thank you for taking the time to share your feedback. We are delighted to hear that you were satisfied with our convenient location and clean facilities. Your comments encourage us to continue maintaining our standards and improving our services. We look forward to welcoming you back again soon. Warm regards, TRIBE PHUKET PATONG TEAM

Dear김용성, Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you enjoyed the friendliness of our team, the freshness of the food, and the comfort of your room. We sincerely apologize for the inconvenience you experienced with the shower drainage and the terrace door curtain. Please be assured that our team has been informed and will address these matters promptly to ensure a smoother experience for future stays. Your comments are truly valuable as they help us improve our facilities and services. We look forward to welcoming you back for an even more seamless stay. Warm regards, TRIBE Phuket Patong team

Dear Eunyoung K., Thank you very much for sharing your detailed feedback. We are delighted to hear that you enjoyed the comfort, cleanliness, and facilities of our newly opened hotel, as well as our fast and efficient elevator. We also appreciate your constructive comments regarding the pool-view room layout, noise, breakfast experience, and the slight musty smell on the fifth floor. Please rest assured that we take all feedback seriously and will review these areas to improve our guests’ experience. We hope to have the opportunity to welcome you back to TRIBE Phuket Patong and provide an even more satisfying stay in the future. Warm regards, TRIBE Phuket Patong