Hôtel Mercure Marne la vallée Bussy St Georges

Thank you for taking the time to tell us about your experience at the Mercure Bussy Saint-Georges. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I will have a discussion with the receptionist who did welcome you, I do not tolerate such behavior. You have to know that we have 3 differents local taxes, one 1,50€, and another one at 0,23€ and the last one at 0,15€ who make the taxes at 1,87€. I know that it's confusing even for us. We do collect these taxes for the gouvernement. I will also tlak to the housekeeping manager to do a cleaning check and do some works. I am sorry if the informations about our location you have read were not right, as you wrote, the hotel is definetely not in Paris and Disneyland Paris aswell. Actually the hôtel is in between these two locations I checked on Google and it's well situated: Bussy Saint-Georges. But I will have a double check on our website and partners to see if all the informations are good. I do understand you disapointement if you wnated a Disnayland Paris hotel. I am sincerely sorry. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jérémy V General manager

Good morning, We very much appreciate your comments regarding your stay at the Hôtel Mercure Marne-la-Vallée Bussy-Saint-Georges. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jérémy V General manager

Dear Ivory, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Marne-la-Vallée Bussy-Saint-Georges. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Everything as been told at your arrrival and all my collegues have done the most to make you satisfied. I am sorry if you came late at the breakfast (10h40 instead of 10h00). I was very offended when you say that I am racist as I am married to a beatiful black African women (for the last 12 years) with 2 beautiful kids (2 amzing girls). You should be more careeful next time when you say something to someone. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jérémy V General manager

Chère Monica, Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Marne-la-Vallée Bussy-Saint-Georges. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame LETURGEON, en l’expression de nos sentiments les meilleurs.