Mercure Darwin Airport Resort 4 stars

Customer review rating (ALL Rating) 4.0/5 949 reviews

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Description

Hotel extras

  • 300 metres from Darwin International Airport, 24 hour airport shuttle service

  • 181 modern rooms suitable for leisure and business travel, set in tropical gardens

  • Hotel Restaurant and Bar, modern Australian cuisine blending flavours of the NT and Asia

  • 2 meeting rooms with modern decor and natural light

  • Relaxing lagoon style swimming pool with sunlounges

Our accommodation(s)

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Hotel location

Mercure Darwin Airport Resort

1 Sir Norman Brearly Drive
0812 DARWIN
Australia

GPS:-12.404874, 130.879934

Access and transport

Hotel services

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On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Cossies Poolside Bar and Bistro

With views of the landscaped gardens and lagoon pool, the relaxed atmosphere at the newly renovated and rebranded Cossies Poolside Bar and Bistro takes advantage of our tropical location with indoor and outdoor dining options.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  949 reviews

TripAdvisor Rating  3.5/5  947 reviews

Close to airport with good amenities

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

The grounds and pool were amazing. The bar and restaurant facilities were good. The rooms were dated and very noisy with all rooms getting echoey noises from the corridor.. especially on the ground floor.

Dear I., We very much appreciate your comments regarding your stay at the Mercure Darwin Airport Resort. We are happy to hear that you love our facilities especially the grounds, pool, bar and restaurant. Besides, we are sorry that you found that the room is dated and not well sound-proof. Please rest assured that we are upgrading our room facilities to enhance our guest experience. Thank you again for sharing your experience, and we hope your next visit will be pleasant. Sincerely, Kind regards, Jake Ha Front Office Assistant Manager Novotel and Mercure Darwin Airport

Perfect Location, comfy beds

Customer review rating 5.0/5

Dm Business - Confirmed reviews ALL

Perfect location and great rooms. Good service at the kitchen when ordering food. Only negative would be the parking. Can't drive into the hotel anymore like before, had to park out the main reception area at Novotel and walk over to Mercure. Hopefull the Mercure gates will be open again soon.

Dear Mr. Douglas Augustine M., Thank you for your detailed feedback. We are delighted to hear that you enjoyed the location, great rooms, and good service at our restaurant. We apologize for the inconvenience caused by the parking situation and understand your frustration. We appreciate your comments about the sustainable initiatives and the lack of special recognition. We will ensure better communication regarding these aspects in the future. We are also sorry for the wait time at the restaurant for your takeaway order. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Panadda Duangpanya Assistant Front Office Manager Novotel and Mercure Darwin Airport

great location

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Staff were lovely. Room clean. Courtesy bus to airport very convenient.

Dear Elaine S., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, Desi Korina Front Office Manager Novotel and Mercure Darwin Airport

Amazed

Customer review rating 2.5/5

Anonymous Couples - Confirmed reviews ALL

Cant believe after 2+ years of road works in front of the motels, the new combined reception for Novotel and Mecure. What a stupid setup, waited over 30 mins to get someone to take us and our bags to our rooms at the Mecure, in the end we walked ourselves over. Did the smart people who thought all this new setup realise that this is in the top end and it rains half the year, would hate to stay here during the wet and have to walk between the the 2 motels yay. And the price of the rooms for what you get not really value for money.

Dear Lee W., Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience you experienced with our new combined reception setup and the delay in assisting you with your luggage. We understand your concerns about the practicality of the new layout, especially given the weather conditions in our region. Your feedback is invaluable as it highlights areas where we need to improve our service and guest experience. Please be assured that we are taking your comments seriously and will review our procedures to ensure better coordination and assistance for our guests in the future. We aim to provide the best possible value for the price, and we regret that we did not meet your expectations during your stay. We hope to have the opportunity to welcome you back and provide you with a more positive experience. Best regards, Desi Korina Front Office Manager Novotel and Mercure Darwin Airport

always Good

Customer review rating 4.0/5

No I. W. Solo - Confirmed reviews ALL

been staying there check my Accor account for a few years now all staff very friendly

Dear Gary F., Thank you for your continued loyalty and for sharing your feedback with us. We are delighted to hear that you find our staff friendly and have enjoyed staying with us over the years. Your suggestions regarding the restaurant menu are very much appreciated. We understand the importance of offering a variety of choices, especially local favorites like prawns, mud crab, and oysters, to enhance our guests' dining experience. We will review your feedback with our culinary team to consider updating the menu to better reflect the local flavors and provide more value for money. Thank you once again for your valuable feedback, and we look forward to welcoming you back soon. Best regards, Desi Korina Front Office Manager Novotel and Mercure Darwin Airport

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Other web-users rate our hotel

  • 452 reviews 9/10 Location
  • 910 reviews 5.8/10 Room
  • 677 reviews 6.7/10 Service
  • 19 reviews 4.4/10 WiFi
  • 363 reviews 4.1/10 Comfort
  • 355 reviews 8.5/10 Pool
  • 338 reviews 6/10 Food
  • 294 reviews 5.2/10 Cleanliness

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