Sofitel Kuala Lumpur Damansara 5 星

客户意见评级 (ALL 评级) 4.4/5 2,158 评论

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No 6 Jalan Damanlela, Bukit Damansara, Kuala Lumpur, 50490 KUALA LUMPUR, 马来西亚

描述

酒店其他优惠

  • 四间精致的餐饮场所，巧妙融合本地风味与法式精馔。

  • 设施先进的多功能会议室和宴会厅。

  • 步行 5 分钟可到达白沙罗市中心站，紧邻吉隆坡中央车站。

  • 坐落于吉隆坡富裕社区白沙罗高地的超豪华酒店。

  • 马来西亚首家设有索菲特水疗土耳其浴的豪华酒店。

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酒店位置

Sofitel Kuala Lumpur Damansara

No 6 Jalan Damanlela, Bukit Damansara, Kuala Lumpur
50490 KUALA LUMPUR
马来西亚

GPS:3.14675, 101.661444

电话
传真 +60 3-2720 6618

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.4/5  2,158 评论

TripAdvisor 评级  4.5/5  1,792 评论

卓越奖 2025

客户意见评级 3.5/5

Li T. T. 情侣住宿 - 所有已确认评论

咖啡机上有4种选择的胶囊，但是只有两种供选择。

Good rooms and location but wifi needs improvement

Tripadvisor 评级 4.0/5

aadelac 经 TripAdvisor 认证的评论

Great location with comfortable and clean rooms. Traffic in this location is not as heavy and it is conveniently located near a mall with access to shops and food. The only downside was that the wifi was unexpectedly weak and slow.

Service Gaps Overshadow an Otherwise Acceptable Stay at Sofitel Kuala Lumpur

Tripadvisor 评级 2.0/5

Theveena 经 TripAdvisor 认证的评论

I am an Accor Gold and Accor Plus member and had a last minute two night stay at Sofitel Kuala Lumpur from 22 to 24 January. Overall, the stay was acceptable, however the service standards throughout were well below expectations for a five star Accor property. Check in was at around 7pm after work and the hotel was not busy. The staff member assisting us showed no eye contact, provided no greeting, and only confirmed the room rate, length of stay, and payment method before handing over the key cards. There was no explanation on room type or upgrades, breakfast location and timing, welcome drink entitlement, or any general orientation. This was disappointing and not aligned with Accor brand standards. Upon entering the room, we found a welcome platter of chocolates with a note addressed to a previous guest, Mr Loh. This is a serious oversight and understandably raises concerns about room readiness and attention to detail, including whether proper checks were conducted before assigning the room to a new guest. The following morning, I informed the reservations desk and requested that the platter and note be removed. When we returned several hours later, the room had been serviced but the platter and note were still there. I reported this again in the evening before heading out, received an apology, and was told it would be handled immediately. When we returned later that night, the platter was still untouched. It was only removed when I personally asked the room service staff while receiving our order. This repeated inaction over such a simple request was frustrating and concerning. As a result, we had to rely on the Accor app to confirm our membership benefits and welcome drink entitlement, which should have been clearly communicated at check in. This is the first time I have experienced this level of service inconsistency at an Accor hotel, despite staying at many Accor properties globally. Service issues also extended to breakfast. On the first morning at approximately 7.20am, we ordered two lattes, one arrived hot and the other was fridge cold. The egg station was unattended until a Caucasian guest arrived. When we informed a supervising staff member that one coffee was cold, she acknowledged us but delegated the issue to a junior staff member without addressing it herself. Many food platters were empty and were not refilled during the hour we were there. Several staff members were seen standing together and chatting near the coffee area until the manager arrived and instructed them to attend to guests. The same pattern repeated on the second morning. While the coffee and egg station were properly handled, food refilling remained poor and staff attentiveness only improved after the manager intervened. The only consistently positive service experiences during our stay were from the doormen and the Le Bar team, who were professional and welcoming. I hope the hotel management takes this feedback seriously. Recent reviews suggest similar service issues, and our experience indicates these are not isolated incidents. Improvements in basic service delivery, accountability, and guest handling would go a long way in restoring confidence in the Sofitel brand at this property.

Love the facilities but not the staff feels like 3 stars hotel service

Tripadvisor 评级 1.0/5

travluxuryaddicted_ 经 TripAdvisor 认证的评论

I had high expectations based on my excellent experiences at Sofitel Bangkok and Bali. In reality, it did not meet my expectations at all. Check-in was very slow, and it was unclear what was required and nothing was explained. There was no room upgrade on the first day. There was no explanation about breakfast/hotel credit, etc. or the hotel facilities. The room was decent, the facilities were okay, and there was a turndown service. On the second day, the room was upgraded and felt much better than before. Three times dinner at the Nizza restaurant were nothing but a huge disappointment. We waited for our food for 1-2 hours. It was very embarrassing for a 5-star hotel to take 1-2 hours to prepare food, and the manager asked for my understanding without offering any compensation! It was really embarrassing. Never eat at this restaurant. I came back three times to make sure whether the service standard was really like this or not. And it turned out to be true, the service did not reflect a 5-star hotel at all. Also the QUALITY SUCKS, they give me mash potato the taste sour ( feels like their cream was expired) -> but they tell me they pour vinegar on it..... must be joking, no competence for cooking and no followup action either Breakfast was chaotic, the food selection was very limited, the staff were unhelpful, and worst of all, the quality was poor. This is the worst breakfast I've ever had in my entire life staying at a hotel. Even 3/4-star hotels are much better than this one. They really need to improve because I guarantee you will be disappointed with the QUALITY. The hotel's location is quite strategic, though a bit far from the city center. There's the DC Mall and Pavilion Hotel (quite difficult for strollers and wheelchairs). There's not much to do around the hotel area. During checkout, Mr. Jet assisted me, and he was very helpful and clearly knew what he was doing. Until now, I have not received any feedbacks satisfaction which is after stay it will be sent to the email. No wonder what they provide is of very poor quality, the only difference being the facilities and rooms, which are quite good. It is unfortunate that Sofitel KL has damaged the image of the Sofitel brand, which I used to be proud to recommend to my family and colleagues.

Good property let down by poor service.

Tripadvisor 评级 3.0/5

Matthew46176483 经 TripAdvisor 认证的评论

In particular the reception / front desk, restaurant and lounge service was poor and not acceptable for a 5 star hotel. This is a great shame as the property itself is very nice. The concierge team and room staff were much better. Overall unfortunately not on par with other 5 star hotels in KL due to standard of customer service.

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其他网络用户评价我们的酒店

  • 719 评论 8.3/10 位置
  • 1,427 评论 8/10 房间
  • 2,121 评论 8.9/10 服务
  • 14 评论 1.6/10 上网
  • 748 评论 8/10 食物
  • 659 评论 8.4/10 舒适度
  • 608 评论 9.2/10 氛围
  • 595 评论 7.2/10 清洁度

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