索菲特吉隆坡白沙罗 5 星

客户意见评级 (ALL 评级) 4.5/5 2,261 评论

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描述

酒店其他优惠

  • 白沙罗豪华水疗中心

  • 法式联系

  • 白沙罗高地的全新下榻之处

  • 以迷人方式融合马来西亚的热情好客与法国生活艺术。

  • 酒店地理位置便利,距 MRT 站仅举步之遥,距武吉免登仅 15 分钟路程。

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酒店位置

索菲特吉隆坡白沙罗

No 6 Jalan Damanlela, Bukit Damansara, Kuala Lumpur
50490 吉隆坡
马来西亚

GPS:3.14675, 101.661444

抵达和交通

酒店服务

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酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

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ALL 评级  4.5/5  2,261 评论

TripAdvisor 评级  4.5/5  1,532 评论

卓越奖 2024

Simply the best!

Tripadvisor 评级 4.0/5

CheongKamHoe 经 TripAdvisor 认证的评论

This hotel has always been my favourite staycation. I had a nighter on 1st May here. Despite some flaws, I still had an enjoyable stay. Check in was a breeze with a room upgrade to a junior suite. The suite was well appointed. Sadly, the dusty smell was quite intense. My stay came with lounge access and complimentary breakfast . The lounge served all day long beverages like coffee, tea, sodas, premium sparkling water and still water, cookies and nuts, fresh juice. A delectable afternoon tea and scrumptious evening cocktail spread were offered. The lounge, in my opinion, had been an oasis of serenity. Mr Ikbal was definitely a gem-studded staff who made my stay extremely pleasant. All staff from Reception, Concierge and Housekeeping were equally attentive, friendly and approachable. They wore GENUINE smiles at work!!! Breakfast at Kwee Zeen was indeed impressive. I personally liked the crispy fried and egg benedict. I also availed myself to the Surf and Turf buffet dinner. The huge spread was outstanding with all The staff taking good care of me and my delighting fellow diner. Both of us felt like royalty. A special mention to Hanafi, Ridzuan, Chef Shafiq and Ashnida who deserve a raise. Lastly, i redeemed my welcome drink at the pool bar. Aiman was great but Mr. Izzat was stupendous whom i regard him as another great asset to the hotel. I have no qualms in returning to this business hotel for any occasion.

Dear CheongKamHoe, Thank you so much for your wonderful feedback. We are thrilled to hear that our hotel continues to be your favorite staycation destination and that you had an enjoyable experience during your recent visit, despite some flaws. We are glad to hear that your check-in experience was smooth and that you appreciated the room upgrade to a junior suite, although we apologize for the dusty smell in the room. Your comments will be shared with our housekeeping team to ensure we address this issue promptly. It is fantastic to know that you enjoyed the amenities offered in our lounge, and we are delighted that Mr. Ikbal and our entire team made your stay extremely pleasant. We'll be sure to pass along your compliments to them. We are also pleased to hear that you enjoyed the impressive breakfast at Kwee Zeen and the outstanding Surf and Turf buffet dinner. Your recognition of Hanafi, Ridzuan, Chef Shafiq, Ashnida, Aiman, and Mr. Izzat is greatly appreciated, and we'll make sure they receive the recognition they deserve. Thank you for choosing to stay with us, and we look forward to welcoming you back for another memorable experience in the future. If there's anything else we can assist you with or if you have any special requests for your next visit, please don't hesitate to let us know. Your satisfaction is our top priority. Regards. N. Mageswary - Guest Experience

整體清潔、舒適

客户意见评级 3.5/5

L. Y. C. 商务住宿 - 所有已确认评论

整體清潔、舒適,但熱水不夠熱。

Dear Yi-C. L., Thank you for sharing your feedback with us. We are glad to hear that you found your overall stay clean and comfortable. However, we apologize for any inconvenience caused by the hot water temperature not meeting your expectations. Rest assured, we will address this issue promptly to ensure a more satisfactory experience for our guests. Your feedbacks regarding the attention to detail at both the hotel reception and in-room accommodations are duly noted. We will work diligently to enhance our services in these areas to better meet your needs and expectations. Regarding your dining experience, we apologize if the porridge consistency and variety of side dishes fell short of your expectations. Your feedback is invaluable, and we will take it into consideration as we strive to improve the quality and variety of our culinary offerings. We appreciate your patronage and hope to have the opportunity to welcome you back for an even more enjoyable stay in the future. Regards. N. Mageswary - Guest Experience

Awesome stay!

Tripadvisor 评级 5.0/5

Your_Travel_Buddy_SG Couples - 经 TripAdvisor 认证的评论

Booked this hotel for a 4 nights stay in Kuala Lumpur. Wanted to avoid the main city area which was always crowded and this hotel location served this purpose. The entry was grand with porters and doormen greeting us the moment we stepped out of the grab car. Impressive indeed. Check-in was fast and efficient and we proceeded to check out our room with lots of excitement. This was not the first time that we had used the Sofitel chain of hotels and the lobbies, corridors and hospitality standard were similar to the ones located in other countries. Room was big with a walk-in closet, a huge bathtub, a separate shower and toilet area. There was a nespresso machine in-room to ensure that we would have our coffee fix. Bed was a king size one and the mattress was extremely comfortable. I seriously had nothing to complain about the room and spent the next four nights enjoying facilities in the hotel like the gym and the pool. They even had a sauna and steam room at level three, inside the washroom outside the gym. Every where I went in the hotel, I was always greeted by the friendly staff. Gym was well equipped for a proper workout. Pool was great with a jacuzzi as well. Tried two food and beverage outlets inside the hotel, which were the morning breakfast area and the lobby cafe called Le Bar. Again, the service standard was great and food tasty. Just that compared to other Sofitels, the breakfast quality and variety seem a bit lacking. All in all, a wonderful stay and this would be my go-to hotel in future in Kuala lumpur.

Dear Your_Travel_Buddy_SG, Thank you for sharing your experience with us. We are thrilled to hear that you had an awesome stay at our hotel and that our location provided the peaceful atmosphere you were seeking away from the crowded city center. It is fantastic to know that you were impressed by the grand entry and efficient check-in process. We are glad that you found our room spacious and well-equipped, and that you enjoyed the amenities such as the Nespresso machine, comfortable bed, and luxurious bathroom facilities. We are delighted that you made the most of our gym, pool, sauna, and steam room during your stay, and that you found our staff friendly and welcoming throughout the hotel. We are also pleased to hear that you enjoyed dining at our food and beverage outlets, although we will certainly take note of your feedback regarding the breakfast variety and quality. We are honored to be your go-to hotel for future visits to Kuala Lumpur, and we can't wait to welcome you back for another wonderful stay. If there's anything else we can assist you with, please don't hesitate to let us know. Safe travels until we see you again. Regards. N. Mageswary - Guest Experience

Great experience

Tripadvisor 评级 5.0/5

einthumathiu2023 经 TripAdvisor 认证的评论

Everything was good in this hotel especially the staffs. There’s a housekeeper in this hotel named kajal. His skills was so good. His work was very quick and efficient and we were so impressed. It just took 10 minutes in total for him to make up the bed. So glad to meet him.

Dear einthumathiu2023, Thank you for sharing your wonderful experience with us. We are thrilled to hear that everything during your stay was to your satisfaction, especially our dedicated staff members. We are incredibly proud of Kajal's exceptional skills and efficiency as a housekeeper. It is fantastic to know that he left such a positive impression on you with his quick and efficient work. We'll be sure to pass along your kind words to Kajal and the rest of our team. We are grateful for the opportunity to have hosted you, and we look forward to welcoming you back for another great experience in the future. If there is anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. See you again soon. Regards. N. Mageswary - Guest Experience

Good stay

Tripadvisor 评级 4.0/5

Companion98097 家庭住宿 - 经 TripAdvisor 认证的评论

Good service overall. Very smiling staff. You Will feel velcome everywhere. A special Thanks to Lalith from Club lounge. Restaurant is good to. Kids love the food. Good selektion to absolut fair Price. Good spacy and clean room. We Will come back👍

Dear Companion98097, Thank you for your kind words and for choosing to stay with us. We are thrilled to hear that you had a good experience overall and that you felt welcomed by our smiling staff throughout your stay. It is wonderful to know that Lalith from the Club Lounge made your experience even more special. We're glad that you enjoyed the restaurant, especially the selection of food for the kids, and that you found the prices fair. Clean and spacious rooms are always a priority for us, so we're delighted that you were satisfied with your accommodations. We can't wait to welcome you back for another enjoyable stay in the future. If there's anything we can do to make your next visit even more memorable, please don't hesitate to let us know. See you soon. Regards. N. Mageswary - Guest Experience

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其他网络用户评价我们的酒店

  • 673 评论 7.5/10 位置
  • 1,561 评论 7.8/10 房间
  • 1,655 评论 8.3/10 服务
  • 15 评论 4.9/10 上网
  • 671 评论 8.1/10 舒适度
  • 638 评论 7.1/10 清洁度
  • 482 评论 7.4/10 早餐
  • 441 评论 9/10 氛围

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