Novotel Bur Dubai bintang 4

Had a great four night stay at the Novotel Bur Dubai. At reception, Sherif helped me with check in/out, and Cho aided me with little things during my stay. Both were lovely and endlessly endearing. There were other interactions with the staff at the front desk, from Housekeeping and at the Hangout Cafe at breakfast that were similarly pleasant. The room was well comfortable. The TV had a great system that acts as a Chromecast if you’d prefer to connect your streaming services to it. The upholstery on the bench/sofa were a little worn. There are some nice touches in place for sustainability like glass water bottles that Housekeeping will top up when they make up the room, and amenities like dental and shaving kits are only available upon request. I only needed my room to be made up once during my stay and it was done well enough. There was a decent breakfast spread but not many day-to-day variations. What they did offer was of great quality and I made full use of it.

I loved to come back again, The reception staff are exceptional good in customer service the check in and check out service were excellent from Ihsan and Yaman, The Burgandy lounge is perfect for late night dining especially for Business travelers

I like it and really appreciate the staff ( Ihsan and Yaman ) I offcourse I will come back again. The room is clean and the restaurant have so many options to try. The most what I really like that everything near to the hotel such as supermarkets.

Amazing brekkie buffet, hospitality staff brilliant and massive shout out to hospo staff. Brilliant rooftop pool and location to metro to get around. Amazing valet staff, security, lifeguards - really superstars of the hotel. Fairly new hotel and some of the rooms outdoor furniture was dirty, some stains on the carpet, and the ‘sofa bed’ advertised was a trundler bed brought in which we had to ask to be brought in on both our stays and clean ourselves as was dirty and dusty. Bath room fantastic bath and amazing pressure and dual heads. Cold water bottles in the fridge amazing! Stayed 4th floor balcony and then first floor balcony on return trip. Spent $5500AED for 6 nights and brekkies for 3 people of which we only stayed 4 nights but had to purchase the nights before as no early check in available (also 2 of these nights were peak period 29/30/31 Dec. The only downfall of this hotel is reservations and reception. First stay - 3 generations and first big trip for 2 of them and have spent a fair bit of NZD to get here and 24 hours of travel - arrive to find out the room we had booked for early check in was cancelled. Was advised because we hadn’t checked in online - 1) we were up in the air for 16 hours and 2) the accor app was bugging . That’s fine understand it’s the putting it right that counts. Shout out to Ishan he tried to set it right but I felt I wasn’t listened to and I couldn’t access my emails to show the correspondence with the reservations (as they had said i could swap my breakfast buffets to this day as we would miss our final brekkie as we had to be at the airport at 4:30 am (brekkie buffet opens at 6:30) - nope had to pay for another brekkie. Ok. Then they had to find us a room - which meant that our conversations and requests were not attached to my booking AND the room we had booked was not ready. It wasn’t a great start. Other times had to ring housekeeping for towels as only set for 2 people not 3 as booked. Sent feedback as had tainted the stay a bit and wanted to ensure feedback provided and on our return trip (one room booked as early check in not available and we arrived at 7am and check in is 3 pm). We were offered a free breakfast on arrival (technically I had already paid for it in the previous trip). Also this time returned as Silver Status Accor members and experienced 5 other Accor group hotels in the UK during this time. No warm welcome at reception by the female at this time (again came off about 18 hrs travel to be here). Little communication and was put in a room set up for a queen bed and 2 people only. Called down to reception told not to unpack and just using the room to check in until our pitcher room became available. (was not advised this at reception and again room only 2 towels). Went out about 2:30 pm and advised our booked room wasn’t going to be available until 4 pm as other guests in there (?! like this had been booked in May and again reiterated in emails after our first trip) on our return at 7:30 pm. The room was next door and sofa bed not set up and again only set up for 2. Again this had been organised in May - just again nothing clearly noted on the computer for the reservations or concern to put things right or a room was already set aside for us and a guest was able to stay until 3 pm in our room?! Calls to housekeeping again and asking for sachets of milk that never came. Great NYE at the rooftop pool was a wonderful finish to our stay in Dubai. Missed opportunity hotel offering mimosas or party horns or something for this but that would just be a bonus little feature. Definitely not made to feel welcome by most reception/reservation - other staff amazing! Will choose another hotel for our next stay.

Location was very nice and my stay was best super hotel cleaning very welll and super all staff I enjoyed my stay very friendly and helpful staff good stay Novotel_________ I fully enjoyed the stay also the lobby very clean and super good price