Classificação clientes Avis (Classificação ALL) 4.4/5 653 comentários
Mercure Hotel Raphael Wien
Acesso: 400 m / 0.25 mi 10 min walk / 3 min drive
Acesso: 700 m / 0.43 mi 5 min drive
Acesso: 5.7 km / 3.54 mi 46 min walk / 13 min drive
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78 quartos espaçosos nas categorias Suítes Padrão, Privilege e Studio esperam por você. Sutilmente elegante com um estilo contemporâneo, todos os quartos incluem WiFi grátis e equipamentos para chá e café, além das comodidades clássicas de um hotel 4 estrelas. As 5 suítes Studio no 7º andar também oferecem vistas deslumbrantes de Viena.
Avaliações dos nossos hóspedes
Avaliações 100% certificadas de hóspedes que realmente se hospedaram conoscoSaiba mais
Good for one night
Classificação TripAdvisor 3.0/5
enricob5288 Família - Avaliação certificada TripAdvisor
Family of 4. We stayed there for one night. Staff is very friendly and polite. Parking for big cars is nearby. Sadly the room was not very clean. I found an incredible amount of dust just under the wardrobe. There are a lot of good restaurants in the area.
Dear Guest, thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager
2 days at Mercure Raphael Wien
Classificação TripAdvisor 4.0/5
Andrian S Família - Avaliação certificada TripAdvisor
Very good price quality ratio. Super location near Westbahnhof, so good connection with VAL 1 from/to airport and other trains to travel outside Vienna. Nice neighbourhood. Good breakfasts. Good service!
Good location, good staff
Classificação TripAdvisor 5.0/5
660irinan Família - Avaliação certificada TripAdvisor
Nice hotel, good location, good breakfast. Room and bathroom small. Hotel not new, need a renovation. But personal very fine. Parking just for small car, be careful if you have a jeep. I recommend park the car at the street near the hotel.
Dear Guest, please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager
Irregular room cleaning service
Classificação TripAdvisor 2.0/5
Xabuep Couples - Avaliação certificada TripAdvisor
Positive: The location 5 minutes from the metro station. And steps from Mariahilfer Strasse. The reception staff very attentive and friendly. The spacious room, excellent air conditioning. Extensive breakfast, freshly baked breads and croissants was an excellent plus. The only problem was that nothing changed, on the fifth day the same thing became a bit boring. Negative: Problems with cleaning: There were times when we arrived from the street and the bed was badly made. But the worst was our fourth day in which the cleaning girl cleaned the bathroom, but she left the room dirty, and did not even make the bed. She didn't replace the coffee packets, and she left the dirty coffee cups from the day before there, she didn't even change them. That afternoon of August 12, I went down to reception and reported how dirty everything was and showed photos of its state, and the young man said that they could not do anything because it was 5:00 pm and there was no one to clean. It is not the answer you expect from a Mercure chain hotel where we are paying to be in a clean place and we are given a service of a 2-star hotel. If someone from the hotel is reading my comment, my room was 207, I hope they correct this to prevent another guest from going through this unpleasant experience. Gym: One of the reasons for booking this hotel was to train a little, but the gym only has equipment for cardiovascular exercises but not weights. It was not what I expected. I felt cheated paying in a hotel of an international chain that did not reach the minimum standards of cleanliness of the room. It's a shame because the hotel has potential and its staff was very friendly.
Not so great!
Classificação TripAdvisor 3.0/5
dumid Couples - Avaliação certificada TripAdvisor
Spent one night here on our recent road trip throughout Europe! We got a room facing the garden. Unfortunately we were a bit let down by the room, dated furniture, dated bathroom, cleaning issues. Good location, narrow parking, polite staff at front desk. In the middle of the night the fire alarm went on to a nearby location. Together with it. a diesel generator kept on running for more than 30 minutes. Not sure if the hotel has anything to do with it but it was unpleasant. Due to this experience we cancelled 2 rooms that we had booked on our return and looked somewhere else.
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* Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website all.accor.com today, for a one-night stay within the next 7 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price