Mercure Hotel Raphael Wien

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Mercure Hotel Raphael Wien 4 estrelas

Classificação clientes Avis (Classificação ALL) 4.6/5 419 comentários

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Descrição

Extras do hotel

  • Caminhe até a estação com trens locais/de longa distância/conexão direta com o aeroporto.

  • A rua de compras Mariahilfer fica bem próxima.

  • Sala de reuniões de diretoria exclusiva para sua reunião com acesso ao terraço.

  • Nossos estúdios com terraço é o melhor lugar para apreciar a vista de Viena.

  • Hotel boutique moderno com excelente café da manhã.

Localização do hotel

Mercure Hotel Raphael Wien

Wallgasse 23
1060 VIENNA
Áustria

  • U3/U6/U4:  U3/U6/U4 WESTBAHNHOF

  • De avião

    VIENNA AIRPORT A 20 km / 12 milhas

  • De trem

    HAUPTBAHNHOF A 5 km / 3 milhas

  • De trem

    WESTBAHNHOF A 0 km / 0 milhas

  • De trem

    WESTBAHNHOF A 0 km / 0 milhas

GPS:48.191929, 16.339215

Serviços de hotéis

Check-in a partir das - Check out até as

Em resumo
No local
  • Estacionamento
  • Hotel com acesso para cadeira de rodas
  • Bem-estar
  • Ar condicionado
  • Wi-Fi
  • Café da manhã
  • Salas de reunião

Café da manhã

Nossas acomodações

78 quartos espaçosos nas categorias Suítes Padrão, Privilege e Studio esperam por você. Sutilmente elegante com um estilo contemporâneo, todos os quartos incluem WiFi grátis e equipamentos para chá e café, além das comodidades clássicas de um hotel 4 estrelas. As 5 suítes Studio no 7º andar também oferecem vistas deslumbrantes de Viena.

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes para
Mercure Hotel Raphael Wien

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  4.6/5  419 comentários

Classificação no TripAdvisor  4.0/5  589 comentários

Certificado de excelência 2022

Back at Mercure Raphael Wien

Classificação TripAdvisor 5.0/5

ANGELO V Avaliação certificada TripAdvisor

I was back at Mercure Raphael after one year. This hotel confirmed as very very good: I had a great room with no noise from outside or from air conditioning, the bed was very comfortable, the bathroom was good. Breakfast was very good, with several choices available. Staff were friendly and very helpful.

A very pleasant stay

Classificação TripAdvisor 5.0/5

monicavasile Avaliação certificada TripAdvisor

The hotel is placed in a very known area, close to Westbahnhof station and near the city center. The room was very clean, with all the necessary items, very hospitable and with a view to Raimund theatre. The staff at the reception and the restaurant was very nice, kind and helpful. Definitely I will return here next time. Thank you.

Wonderful as usual

Classificação TripAdvisor 5.0/5

Alexutz_m Negócios - Avaliação certificada TripAdvisor

Wonderful hotel, wonderful service, wonderful breakfast. I can't fault this hotel - it has been my hotel of choice in Vienna in the last few months. My first stay was due my All membership although it's not very close to the office but it's really good so have no intention to change it. The rooms obviously differ but the suites even have terrace access. Spacious, clean rooms and really nice bedding. The breakfast has lots of options as well. Also, compared to other hotels, if you are an All member, it actually counts!

Excellent

Classificação TripAdvisor 5.0/5

MIRONG Couples - Avaliação certificada TripAdvisor

The room was big,clean ,cozy and warm .The breackfast was reach ,various ;fresh fruits,juice,fresh tomato,cake...The hotel is near Houmbathof .Close to metro.In lobby is a tv,PC,fire place,reception, armchair...

Lovely suits at 7th floor

Classificação TripAdvisor 5.0/5

izhidkov Família - Avaliação certificada TripAdvisor

Thank you for room upgrade! It's was really great for our active baby. Nice Xmas and New Year gift Rooms stylish and spacious with all you need (even balcony, just a pity we couldn't use it in full in the end of December) An only think we must care for is heating - extremely hot if you won't turn all handles on very long chain of heaters

Very nice stay in Wien..Good hotel

Classificação TripAdvisor 4.0/5

anaraluky Friends getaway - Avaliação certificada TripAdvisor

It was a good hotel and I really liked staying there.The breakfast was good and diversed, the room was small but clean just what I needed. The location is perfect near Mariahilf and metro station..also near train station. Also for those who want, there is a lidl store near the hotel. I really enjoyed my holiday in this hotel 😊

Our stay at the Mercure Raphael Wien - 12 - 14 May 2019

Classificação TripAdvisor 2.0/5

Bala P Couples - Avaliação certificada TripAdvisor

Very unfriendly receptionist during check-in, room very small, was offered an upgrade subject to availability in an e-mail from the hotel but the hotel was "full", a few hours later when another, more friendly, receptionist was at the desk, the hotel was not full & I was offered a larger room, something I declined as I had already unpacked & hate moving rooms after having settled in. The rooms are relatively expensive for what they offer. The location of the hotel was also not the best part of the city. All in all, an experience to forget & not to be repeated any time soon.

Dear Bala P, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely, Michal Kijewski Night Manager

Good location and great value

Classificação TripAdvisor 4.0/5

MAGNUSM370 Negócios - Avaliação certificada TripAdvisor

Rooms recently renovated and very clean and comfortable; nice location for the West of town. Very good value for money. Staff polite and helpful if you ask things. For business perfect, as quiet and practical

Dear MAGNUS M, It is a big pleasure and motivation for our team to read so kind review, thank you very much for taking your time to leave us feedback. We are glad, that you were so satisfied with comfort of our rooms. We are also happy, that location and cleanliness of the hotel met your expectations. We hope, we will have the opportunity to welcome you back in our Hotel in the future! Best regards from Mercure Raphael Wien, Michal Kijewski Night Manager

always a pleasure

Classificação TripAdvisor 5.0/5

odzehl Negócios - Avaliação certificada TripAdvisor

competent and very friendly stuff, present the Hotel with Viennese charm and warm service attidute, we came as a costumer and went as a friend, the car parking will be a few meters at the Ibis Hotel 100m far from Raphael because in the Raphael has very limited parking garage, this will be no problem at all if know the very complecatet parking situation in Vienna!

Dear odzehl, thank you for your great feedback. Your review is a very nice compliment for our house and the whole team! We are very pleased that you felt very comfortable during your stay. We will be delighted to welcome you again whenever it will brings you back to Vienna. See you soon, kind regards from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Not my first choice next time ...

Classificação TripAdvisor 3.0/5

ronit11il Couples - Avaliação certificada TripAdvisor

A reasonable hotel no more, the service and the condition of the rooms need improvement, a fifteen minute walk to public transport.We will not stay in this hotel for the next visit to Vienna and will not recommend it to our relatives

Dear Ronit11il, thank you for your candid review. We apologize that your recent stay did not meet expectations. Please know that your feedback is extremely valuable to us. We strive to make each stay as pleasant and comfortable as possible. We hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Best Regards from Mercure Hotel Raphale Wien, Anja Wehnert - Quality & Reputation Manager

Hotel Mercure Raphael Wien

Classificação TripAdvisor 4.0/5

PeNor Negócios - Avaliação certificada TripAdvisor

Location fine (Strassenbahn just 2 minutes walk, U-Bahn and main trains 8 minutes walk) and hotel comfortable. Very friendly staff and clean room. Internet connection easy and sufficient. Only one negative item - the hotel has no bar.

Dear PeNor, many thanks for your feedback. I am glad to hear that you were satisfied with our location and our staff. We hope you will visit us again. Best Regards from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

renewed hotel with some minor

Classificação TripAdvisor 4.0/5

fvdc2014 Negócios - Avaliação certificada TripAdvisor

Renewed hotel, soft opening,alreday quite longwas upgraded to a privilege room,thanksroom with modern facilities, even integrated usb chargers in the 220V socketsBut some ideas;they have a nice bar, filled with "inviting bottles"n,just an eye-catch, why not offer your gold members a welcome drinkAbout breakfast:warm buffet presented in four square metal potteries, with really clumsy covers on it, nowhere you can put these coversand staff there always aks hotel customers their room number when your mouth is full of foodcomputer at the frontdesk already some months with label out of usehope this critics will help improving

Dear fvdc2014, thank you for taking the time to tell us about your experience with us. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our quality and service to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Best Regards from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

the worst experience

Classificação TripAdvisor 1.0/5

Maps810148 Couples - Avaliação certificada TripAdvisor

The air conditioner broke down in the worst heat wave. She didn't tell me in advance, and she said me could be moved to a smaller room on request. The next day, the air conditioner in the room also broke. There are no rooms that can be moved this time. I cannot get a refund because I paid in advance.When I talked to a Korean concierge, he said he could get a refund. I told the receptionist to talk to the manager about it. When I asked for the manager, he said he would go to work at 9 a.m. the next day. I have to check out at 7 in the morning! She offered me a one-night refund, and I accepted. The next morning, there was a new employee at the counter and asked about refund. When I asked her what had happened, she only said sorry. I am asking you to state specific compensation plans. Then she! I was going to give you two bottles of bottled water! I'm not a beggar! It was a truly abusive experience. I stopped talking and kicked out the hotel door, or the door, like a beggar.

Dear Guest, thank you for taking the time to tell us about your experience. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. Unfortunately, the air conditioner defect was not repairable within 24 hours. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

average

Classificação TripAdvisor 3.0/5

petra275 Família - Avaliação certificada TripAdvisor

An average hotel. Not clear enough. The rooms are too narrow, small. Not the standard of a 4-star hotel. Don't leave anything in the room after checking out! Parking in the garage is 15 euros per day.

Dear petra275, thank you for your review. We feel very sorry that your recent stay did not meet your expectations. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

nice and clean

Classificação TripAdvisor 4.0/5

sanya86 Couples - Avaliação certificada TripAdvisor

great hotel not in the center but very easy accessible by public transport. however seems that area is not very desirable when you are there at night. very cute and good breakfast. lobby is small and not very welcoming.

Dear Sanya86, thank you so much for your review of our hotel. We hope you will visit us again. Best Regards from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Nice small hotel

Classificação TripAdvisor 5.0/5

Sergey I Negócios - Avaliação certificada TripAdvisor

Nice hotel located 5 minutes from Westbahnhof. Renovated lobby and rooms. Everything clean. Very friendly personnel. Good choice at breakfast. Things I would recommend: - More toiletries in rooms (vanity kit, body lotion missing). Should be there at 4* hotel. - Small coffee/tea station and water dispenser at the lobby. The lobby is nice with plenty of seats, but in most cases is empty. Overall, will definitely return to the hotel!

Dear guest. Thank you very much for your stay at our house and your comments. Since the Mercure Hotel Raphael Vienna has been newly opened, it is essential for us to get your feedback. We are very happy that you liked your stay in our hotel and hope to welcome you soon again in Vienna! Your team of the Mercure Hotel Raphael Vienna

July and September stay

Classificação TripAdvisor 4.0/5

paulcX6548CY Couples - Avaliação certificada TripAdvisor

+ Good location for the hotel, very close to Maria Hilferstrasse Price for room vary between 80-to 120 euro. good breakfast, safe area - parking is not so suitable for larger cars but you are allowed to park to nearby hotel Ibis (same hotel group)

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Erik Nitsche Guest Relation

Friendly welcome!

Classificação TripAdvisor 5.0/5

thelmacourt Couples - Avaliação certificada TripAdvisor

Lovely room and excellent breakfast and bikes stored safely. Staff were very friendly and welcoming. The hotel was very clean and near many restaurants. We stayed having completed Danube cycle path. Very easy to cycle around all of Vienna and hotel easy to find.

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Erik Nitsche Guest Relation

4-night tourist trip

Classificação TripAdvisor 5.0/5

StuartC2466 Família - Avaliação certificada TripAdvisor

All in all an excellent stay: - Location good: <5 mins walk from Gumpendorfer Str. U-bahn or Mariahilf Gurtel tram. - Room was clean and modern with good amenities - Staff were friendly and accommodating - Breakfast included a wide choice and was of good quality.

Dear guest. Thank you very much for your stay at our house and your comments. Since the Mercure Hotel Raphael Vienna has been newly opened, it is essential for us to get your feedback. We are very happy that you liked your stay in our hotel and hope to welcome you soon again in Vienna! Your team of the Mercure Hotel Raphael Vienna

Sissi

Classificação TripAdvisor 5.0/5

marijazagreb2016 Couples - Avaliação certificada TripAdvisor

It was freezing outside. Receptionist was great,he offered us traditional Austrian warm wine. Breakfast was excellent with huge choice of healthy delicious food.Rooms were quite, very clean with comfortable mattress. Excellent 3-day stay in Vienna

Dear guest. Thank you very much for your stay at our house and your comments. Since the Mercure Hotel Raphael Vienna has been newly opened, it is essential for us to get your feedback. We are very happy that you liked your stay in our hotel and hope to welcome you soon again in Vienna! Your team of the Mercure Hotel Raphael Vienna

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