It was a good hotel and I really liked staying there.The breakfast was good and diversed, the room was small but clean just what I needed. The location is perfect near Mariahilf and metro station..also near train station. Also for those who want, there is a lidl store near the hotel. I really enjoyed my holiday in this hotel 😊

Very unfriendly receptionist during check-in, room very small, was offered an upgrade subject to availability in an e-mail from the hotel but the hotel was "full", a few hours later when another, more friendly, receptionist was at the desk, the hotel was not full & I was offered a larger room, something I declined as I had already unpacked & hate moving rooms after having settled in. The rooms are relatively expensive for what they offer. The location of the hotel was also not the best part of the city. All in all, an experience to forget & not to be repeated any time soon.

Rooms recently renovated and very clean and comfortable; nice location for the West of town. Very good value for money. Staff polite and helpful if you ask things. For business perfect, as quiet and practical

competent and very friendly stuff, present the Hotel with Viennese charm and warm service attidute, we came as a costumer and went as a friend, the car parking will be a few meters at the Ibis Hotel 100m far from Raphael because in the Raphael has very limited parking garage, this will be no problem at all if know the very complecatet parking situation in Vienna!

A reasonable hotel no more, the service and the condition of the rooms need improvement, a fifteen minute walk to public transport.We will not stay in this hotel for the next visit to Vienna and will not recommend it to our relatives

Location fine (Strassenbahn just 2 minutes walk, U-Bahn and main trains 8 minutes walk) and hotel comfortable. Very friendly staff and clean room. Internet connection easy and sufficient. Only one negative item - the hotel has no bar.

Renewed hotel, soft opening,alreday quite longwas upgraded to a privilege room,thanksroom with modern facilities, even integrated usb chargers in the 220V socketsBut some ideas;they have a nice bar, filled with "inviting bottles"n,just an eye-catch, why not offer your gold members a welcome drinkAbout breakfast:warm buffet presented in four square metal potteries, with really clumsy covers on it, nowhere you can put these coversand staff there always aks hotel customers their room number when your mouth is full of foodcomputer at the frontdesk already some months with label out of usehope this critics will help improving

The air conditioner broke down in the worst heat wave. She didn't tell me in advance, and she said me could be moved to a smaller room on request. The next day, the air conditioner in the room also broke. There are no rooms that can be moved this time. I cannot get a refund because I paid in advance.When I talked to a Korean concierge, he said he could get a refund. I told the receptionist to talk to the manager about it. When I asked for the manager, he said he would go to work at 9 a.m. the next day. I have to check out at 7 in the morning! She offered me a one-night refund, and I accepted. The next morning, there was a new employee at the counter and asked about refund. When I asked her what had happened, she only said sorry. I am asking you to state specific compensation plans. Then she! I was going to give you two bottles of bottled water! I'm not a beggar! It was a truly abusive experience. I stopped talking and kicked out the hotel door, or the door, like a beggar.

An average hotel. Not clear enough. The rooms are too narrow, small. Not the standard of a 4-star hotel. Don't leave anything in the room after checking out! Parking in the garage is 15 euros per day.

great hotel not in the center but very easy accessible by public transport. however seems that area is not very desirable when you are there at night. very cute and good breakfast. lobby is small and not very welcoming.

Nice hotel located 5 minutes from Westbahnhof. Renovated lobby and rooms. Everything clean. Very friendly personnel. Good choice at breakfast. Things I would recommend: - More toiletries in rooms (vanity kit, body lotion missing). Should be there at 4* hotel. - Small coffee/tea station and water dispenser at the lobby. The lobby is nice with plenty of seats, but in most cases is empty. Overall, will definitely return to the hotel!

+ Good location for the hotel, very close to Maria Hilferstrasse Price for room vary between 80-to 120 euro. good breakfast, safe area - parking is not so suitable for larger cars but you are allowed to park to nearby hotel Ibis (same hotel group)

Lovely room and excellent breakfast and bikes stored safely. Staff were very friendly and welcoming. The hotel was very clean and near many restaurants. We stayed having completed Danube cycle path. Very easy to cycle around all of Vienna and hotel easy to find.

All in all an excellent stay: - Location good: <5 mins walk from Gumpendorfer Str. U-bahn or Mariahilf Gurtel tram. - Room was clean and modern with good amenities - Staff were friendly and accommodating - Breakfast included a wide choice and was of good quality.

It was freezing outside. Receptionist was great,he offered us traditional Austrian warm wine. Breakfast was excellent with huge choice of healthy delicious food.Rooms were quite, very clean with comfortable mattress. Excellent 3-day stay in Vienna