Mercure Hotel Raphael Wien 4 estrelas

Family of 4. We stayed there for one night. Staff is very friendly and polite. Parking for big cars is nearby. Sadly the room was not very clean. I found an incredible amount of dust just under the wardrobe. There are a lot of good restaurants in the area.

Very good price quality ratio. Super location near Westbahnhof, so good connection with VAL 1 from/to airport and other trains to travel outside Vienna. Nice neighbourhood. Good breakfasts. Good service!

Nice hotel, good location, good breakfast. Room and bathroom small. Hotel not new, need a renovation. But personal very fine. Parking just for small car, be careful if you have a jeep. I recommend park the car at the street near the hotel.

Positive: The location 5 minutes from the metro station. And steps from Mariahilfer Strasse. The reception staff very attentive and friendly. The spacious room, excellent air conditioning. Extensive breakfast, freshly baked breads and croissants was an excellent plus. The only problem was that nothing changed, on the fifth day the same thing became a bit boring. Negative: Problems with cleaning: There were times when we arrived from the street and the bed was badly made. But the worst was our fourth day in which the cleaning girl cleaned the bathroom, but she left the room dirty, and did not even make the bed. She didn't replace the coffee packets, and she left the dirty coffee cups from the day before there, she didn't even change them. That afternoon of August 12, I went down to reception and reported how dirty everything was and showed photos of its state, and the young man said that they could not do anything because it was 5:00 pm and there was no one to clean. It is not the answer you expect from a Mercure chain hotel where we are paying to be in a clean place and we are given a service of a 2-star hotel. If someone from the hotel is reading my comment, my room was 207, I hope they correct this to prevent another guest from going through this unpleasant experience. Gym: One of the reasons for booking this hotel was to train a little, but the gym only has equipment for cardiovascular exercises but not weights. It was not what I expected. I felt cheated paying in a hotel of an international chain that did not reach the minimum standards of cleanliness of the room. It's a shame because the hotel has potential and its staff was very friendly.

Spent one night here on our recent road trip throughout Europe! We got a room facing the garden. Unfortunately we were a bit let down by the room, dated furniture, dated bathroom, cleaning issues. Good location, narrow parking, polite staff at front desk. In the middle of the night the fire alarm went on to a nearby location. Together with it. a diesel generator kept on running for more than 30 minutes. Not sure if the hotel has anything to do with it but it was unpleasant. Due to this experience we cancelled 2 rooms that we had booked on our return and looked somewhere else.