达特福德布兰兹哈奇美居水疗酒店 4 星

This hotel is fine if you see it for what it is. The rooms are small, with no air con so I'd put it at a 3 star, tops. It has a spa and conference facilities so you always get a mix of wedding parties, folk from the race track and folk trying to enjoy a calm spa break and the three are not always happy bed fellows. That said the staff are helpful and friendly, the food is okay for a 3 star and the drinks are okay, again for a 3 star. Saturday night we ate dinner in the bar and the wedding came into the bar whilst their room was being turned around, there was some barefoot and dressing gowned folk relaxing after the spa and the shorts and t-shirt mob from the track, it was quite a sight.

This hotel should not be rated 4* . On arrival we did not feel welcome by quite hostile receptionists. Doors were left open to private parts of hotel which were not safe for children walking about. Rooms were not cleaned during our two night stay. A wasp nest was in our room . This hotel was certainly not worth the money

If you're going to Brands Hatch circuit this hotel is 2min walk. The room we stayed in was clean tidy, the only thing missing is a mini fridge. Now we get to the bad. The food in the evening was terrible. If we hadn't pre paid in a package , would have gone elsewhere. £25 per person if not in package for poor quality buffet . People who didn't have package deal were asking for refunds and I don't blame them. Saying that the breakfast was good , full English and continental options available. I will stay here again because of the location. But only on B&B . Hope this helps.

The bedroom looked tired in places and the current lining was torn in places. Reception staff were friendly and helpful. Except it would have been helpful to know meals could only be ordered up to 8.45pm. Menu a bit limited and expensive for the quality of the food.. Good breakfast except the coffee machines were not working properly on both mornings. The dining room looks tired and a bit uninviting.

I was given a room without AC, was unable to sleep. Call front desk and was put on hold for more than 30 minutes without a word, not even hello or hold. Please don’t go there if you’re looking for a 4 star hotel, premier inn is far better.

We are on the road every week, I have stayed at Brands Hatch hotel many times, we go there as it is handy to the race track, I must say that the last three times we have been there that the staff on reception are terrible, completely unfriendly, unhelpfull and are in general have an attitude that makes you want to turn around and go somewhere else. I thought at first it was just me but each time since I get the same terrible reception from the place, I wish someone would do something about it. The room looks like it had recently been renovated but poorly done, the tiles where falling off the bath panel, the paint was flaking off the ceiling, one miserable soap, two miserable tea bags and no coffee, place looks like that are on an economy drive.

This is our first hotel stay since the COVID outbreak started. Unfortunately we had a funeral to attend the next day and we weren't sure what to expect. As it turned out we were looked after superbly, starting with a courtesy call in the week preceding our visit which helped set the scene and manage our expectations. On arrival everything was incredibly well organised and we felt totally safe. The staff looked after us incredibly well. Nothing was too much trouble even allowing us to check out late knowing that we had to kill time before the funeral. Our sincere thanks go to everyone involved with our stay. You made a difficult time much easier to bear.

We have stayed at the Mercure twice in the last few weeks. The first time we were allocated a room on the ground floor. We asked to be moved and we then had room 283 which was overlooking the courtyard. On our second visit we asked for the same room and were granted our request. The staff were extremely helpful, the spa was lovely and felt safe. The lighting at night was inadequate hence the low score.

Stayed at the hotel for a race meeting at Brands Hatch and thought was a very good stay. Yes ok was a little bit disappointed with the breakfast offer, thought the hotel could have offered more but was adequate, the restaurant and room service was up to the usual high standard. The hotel itself and the room was very clean and with the hand sanitiser throughout the building I felt totally safe whilst I stayed there. I received a very warm welcome as I always do here and will have no hesitation in staying again soon.

I would like to say that the staff did a really good job at making sure our needs were met.considering the changes that are happening at this present time. I was however a little disappointed with the TAKE AWAY breakfast. Had I of known it would of been a roll in a bag I would not of bothered.I was thinking maybe it would of been a room service breakfast!!

Over all the stay was ok, breakfast was a big let down, no one advised us of the breakfast arrangements. The pool was out of action and the room service was cold on arrival. The rooms needed some maintenance issues rectifying as well. The hotel was quite which was nice and the service was great.

I have stayed at this hotel many times and also been to conferences here. This time the room was very clean and well presented but was absolutely freezing when I arrived. It took me a while to work out the heater controls and an even longer while for the heater to warm the room up. I didn't feel warm until I got under the duvet. We actually stayed here three nights this time. Presuming housekeeping would be aware of this, they were really tight with the tea, coffee and milk sachets that they provided. This was rectified after I left a note for the cleaner. For the entire time of our stay, there was a really high pitched whine noise outside our windows. You could really hear when you were it outside in the car park, it was so annoying. I could hear faintly in the room it at night when background levels were quiet. I mentioned it to reception the next day and they said it was "something to do with the spa" -they did offer to move us, but as it was outside, I wasn't sure where else in the hotel would not be affected. It wasn't bad enough to stop me sleeping. But it needed attention - other guests might not be so tolerant. The meal in the restaurant was interesting. After ordering a £25 bottle of wine, it was just "plonked" on the table unopened, presumably for us to open it and serve ourselves? The food was presented on fancy, totally impractical platters, so much so that I had to ask for a proper plate! (Tuna steak - with chips in a basket and salsa in a separate dish on a piece of slate that had no sides to contain the food, and stop it going on the table). Most of the waitresses were very nice and kind and accommodated our requests - however we did laugh as one young waitress just seem to wander around the restaurant doing anything to avoid serving anyone or clearing any tables and was quite adept at avoiding the manageress. She walked pass our empty plates 3 times (She looked at them and carried on!) Food was very nice though. No doubt will stay again for race days, as its most convenient hotel for circuit.

We decided to use this hotel because it was conveniently located between family members and the garage where I needed to get my sports car serviced. I had previously stayed here about a year earlier and found it excellent. We were located in a first floor room with direct level access to the leisure suite and the swimming pool. The room was clean and warm, bearing in mind the time of year. We were provided with tea and coffee making facilities and during our stay provided with extra items as required. The breakfast was well laid out with a lot of variety from cereals, cooked, continental, fruit options and additional items from the menu on request. Tea and coffee was readily available. The food was good quality, warm and tasty. The staff were helpful, but with everything laid out we didn't need to ask for anything else. Staff were in the restaurant clearing tables, replenishing the foods and therefore available to help if required. We didn't have an evening meal because our family provided meals at their homes. Checkout was easy after our three day stay and we have made a note to stay again. The motorsport themed bar was interesting and appropriate given the location.

Just one big let down, had i realised they do not have Sky Sports at a hotel that claims to be a sports style place with a sports bar I would have stayed somewhere else... My fault, I will never again presume, in future check... Cup Final and no means of watching it, get your act together Mercure, get up to date with most other places... What are talking here ? 10 pence on all bills over a month would cover it... Move with the times... Thank you .

The hotel is adequate and well placed for Brands Hatch circuit. The room was a bit chilly and with no effective heating operational. The restaurant was also adequate but a little over priced for what was served.