达特福德布兰兹哈奇美居水疗酒店 4 星

客户意见评级 (ALL 评级) 3.8/5 317 评论

保证最优惠房价
达特福德布兰兹哈奇美居水疗酒店 - Image 1
达特福德布兰兹哈奇美居水疗酒店 - Image 2
达特福德布兰兹哈奇美居水疗酒店 - Image 3
达特福德布兰兹哈奇美居水疗酒店 - Image 4
Brands Hatch, DA3 8PE 达特福德, 英国

描述

酒店其他优惠

  • 15 fully-equipped meeting rooms for up to 270+ guests

  • Motorsport-themed bar dedicated to Brands Hatch

  • Popular wedding and events venue

  • Leisure facilities including indoor swimming pool and gym

  • In-house bar & restaurant serving authentic local dishes

我们的客房

酒店位置

达特福德布兰兹哈奇美居水疗酒店

Brands Hatch
DA3 8PE 达特福德
英国

GPS:51.358815, 0.25235

电话
传真 +44 1474 853220

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 餐厅
  • 轮椅可通行
  • 无限网络
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

GENEVIEVES

Enjoy a meal or drink in Genevieves Restaurant and motor sport themed bar, which overblook the legendary Brand Hatch Racing Circuit.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  3.8/5  317 评论

TripAdvisor 评级  3.6/5  943 评论

Genuinely good and value for money

Tripadvisor 评级 5.0/5

Stephen B 经 TripAdvisor 认证的评论

Great room great staff especially Jakob who really looked after me and my friends. Makes a big difference when staff like him genuinely help Food was just right Spa was clean a good Shower in the room was very good Perfect location and value for money

Noisy!

Tripadvisor 评级 2.0/5

Lynn H 经 TripAdvisor 认证的评论

Building work from arrival at 3-7 so loud couldn’t hear a phone call - I have recordings of these USB plugs broken nothing working but still live Very loud as bad beneath and needed window open as no air con Booked through booking. Com which didn’t say about the £10 parking fee unless your looked 3 pages in When comparing prices of nearby hotels this adds more to the bill Glasses not clean Room a little tired Saying all that it was comfortable and the food was nice

Superb customer service shame there are only 5 stars that can be awarded

Tripadvisor 评级 5.0/5

simontF3969XR 经 TripAdvisor 认证的评论

These days it seems so many customer facing companies and its employees have forgotten whet excellent customer service looks like. I recently attended a corporate event at the Brands Hatch circuit and arranged to meet a colleague at the hotel. Everything was fine but later there was an issue (not directly related to the hotel) that did require me to speak to Reception. Nothing out of the ordinary really but was extraordinary was the person I spoke to named Mariana. She demonstrated all the attributes of what constitutes excellent Customer care. She was empathetic, listened without judging and went above and beyond to try and help. 100% above and beyond my expectations and no hint of what really winds me up after (normally less than excellent) engagement being told how important a good customer service rating would be! Reception are really the unsung heroes of the hotel business so I hope the management there will recognise Mariana for fantastic customer care!

Beautiful spa day

Tripadvisor 评级 5.0/5

Angie C 经 TripAdvisor 认证的评论

3 of us Went for a spa day and treatment with light lunch . Was a beautiful hot day , the staff were all very pleasant and welcoming. Beautiful pool and facilities, clean changing area and toilets . Sat in the sunshine with drinks then had a lovely lunch inside. The treatments were amazing and were professionally done by lovely ladies in a calming room . We will be definitely going back.

Thank you for sharing your feedback following your recent experience with us, we very much appreciate you letting us know that you enjoyed your time with us and we have shared this with the team. We hope you have the opportunity to visit us again in the near future.

Spa Break – Some Great Treatments, but Overall Disappointing

Tripadvisor 评级 3.0/5

MissAC20 Friends getaway - 经 TripAdvisor 认证的评论

We stayed for two nights as part of a spa package deal from spabreaks .com. The highlight of our visit was definitely the treatments – we each had two, and they were genuinely relaxing. The staff were lovely, professional, and made the experience enjoyable. However, the treatment rooms themselves felt a bit tired and could really do with a refresh. The spa facilities were a mixed bag. The steam room was pleasantly hot, and the jacuzzi was nice when it was available. Unfortunately, the sauna was out of order on the first day, which meant the steam room became overcrowded. We didn’t use the pool, but while sitting nearby, we noticed multiple children’s swimming lessons taking place, which didn’t really suit the relaxing spa environment. The changing rooms were also shared with the children, which wasn’t ideal if you’re looking for a peaceful, adult-only experience. Our hotel room was okay but nothing to write home about. Both the bedroom and bathroom were quite dated and could use refurbishment. We had breakfast and dinner included for both days. Dinner was decent and the staff were, once again, friendly and accommodating. Unfortunately, breakfast was a letdown. The buffet items were cold and the pastries were hard – likely left out too long, possibly even from the previous day. I requested fried eggs from the kitchen, but they tasted of vinegar, possibly from using the same utensils as used to cook poached eggs. Hygiene at breakfast was also disappointing. Many of the juice glasses had visible food residue or marks on them - I ended up using a takeaway coffee cup for juice instead. The plates and utensils weren’t much better, with some not properly cleaned. In summary, while the deal made it affordable and the spa treatments were lovely, the overall experience fell short. Due to the outdated facilities, cleanliness issues, disappointing breakfast, and lack of a truly relaxing atmosphere, I wouldn’t choose to return.

Thank you for sharing your feedback with us following your stay. The team and I were pleased to see that you enjoyed the treatments you had in our spa as well as having time to enjoy the steam room and jacuzzi. The hotel is currently introducing newly refurbished rooms as we continue the project of updating the hotel, please do request one of these on your next stay with us. We very much appreciate your constructive feedback about your food and beverage experience, we will review the points you raise in detail with our Food and Beverage management team and ensure we improve these aspects for future guests. We hope you allow us a future opportunity to demonstrate our normal standards of service.

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其他网络用户评价我们的酒店

  • 261 评论 7.7/10 位置
  • 737 评论 5.9/10 房间
  • 729 评论 7.2/10 服务
  • 8 评论 3.1/10 上网
  • 381 评论 5.3/10 食物
  • 351 评论 5.1/10 清洁度
  • 324 评论 5.3/10 舒适度
  • 236 评论 5.1/10 设施

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