宜必思伦敦瑟罗克 M25 酒店 2 星

客户意见评级 (ALL 评级) 4.2/5 932 评论

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宜必思伦敦瑟罗克 M25 酒店 - Image 1
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宜必思伦敦瑟罗克 M25 酒店 - Image 4
Weston Avenue, West Thurrock, Essex, RM20 3JQ 格雷斯, 英国

描述

酒店其他优惠

  • Located just by the A282, with easy-access to central London

  • Ebbsfleet International Station is a 15 minute drive away

  • Free on-site parking for all hotel guests

  • Hotel Restaurant Fogg's serves a delicious choice of global cuisine

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酒店位置

宜必思伦敦瑟罗克 M25 酒店

Weston Avenue, West Thurrock, Essex
RM20 3JQ 格雷斯
英国

GPS:51.477455, 0.268539

电话
传真 +44 1708 680525

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 餐厅
  • 轮椅可通行
  • 无限网络
  • 早餐
  • 酒吧
  • 100% 无烟酒店
  • 客房服务

FOGG'S

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.2/5  932 评论

TripAdvisor 评级  3.5/5  953 评论

Wonderful hotel with Fabulous staff.

Tripadvisor 评级 5.0/5

Tracey T 经 TripAdvisor 认证的评论

Such a lovely hotel. All the hotel staff are fantastic, so helpful, nothing is too much trouble. It's lovely and clean too, plenty of parking. Mihaela from housekeeping was so friendly. I got some extra coffee and couldn't get the key to work to get back into my room but she kindly showed me how to use it. With a smile too!

Dear Tracey, Thank you so much for your wonderful feedback! We are thrilled to hear that you had such a pleasant stay with us. Our team strives to provide exceptional service, and it’s always rewarding to know that we succeeded in making your visit enjoyable. I’m especially glad to hear that Mihaela from housekeeping made a positive impression on you. I will be sure to pass along your kind words to her and the rest of our staff. We look forward to welcoming you back to our hotel in the future. Should you need anything during your next stay, please don't hesitate to reach out. Best regards,

Ibis hotel review

Tripadvisor 评级 5.0/5

Ricky A 经 TripAdvisor 认证的评论

Friendly staff and there are good rooms. Hotel is close to q great shopping centre and a there are a variety of activities and restaurants nearby. Hotel is nice and quiet. Breakfast and all day menu available at hotel. Snacks available as well.

Dear Guest, Thank you for your review of the Ibis hotel! We're thrilled to hear that you found our staff friendly and enjoyed the good rooms. It's great that our location near a shopping center and various activities and restaurants suited your needs. We're glad you appreciated the quiet atmosphere and the availability of breakfast, all-day menu, and snacks at the hotel. We hope to welcome you back for another pleasant stay soon!

Broken Bed and Poor Customer Service

Tripadvisor 评级 2.0/5

Mart_uk 经 TripAdvisor 认证的评论

Stayed here for one night as it was half way to London for us. The location is very convenient, close to the M25/Dartford Crossing and on the edge of an Industrial site next to Thurrock/Lakeside retail park - with lots of amenities near by. I would say this is an older Ibis compared to many of the others I have stayed at in the past. Normally I think Ibis is a good standard however the room was a little tired and the overall feeling of the building was somewhat drab. The reception/bar area was however to the modern Ibis standard. The room was clean and whilst not one of the newer Ibis rooms was adequate and we settled in for the night. Sadly neither of us got much (if any) sleep. The bed was so uncomforatble (which is unusual for an Ibis) and almost felt like you were rolling into the middle of the bed. We both got up with back ache first thing and decided to head home straight away due to the lack of sleep. I then thought i'd look under the bed to see if there was a reason for it being so uncomfortable - and there was a definite reason! The frame was broken and some of the supports were missing. The central support was splintered - although no bits were on the carpet so it had been cleaned since it had happened. There was a sign in the room to contact the front desk by WhatsApp, which I did and added photos. They initally offered a free breakfast which we did not require and on check out I did insitst on a refund and requested to be contacted by the manager to discuss it. They didnt contact me and when I reached out to them a few days later, they were dismissive (saying I did not give them the opportunity to resolve it - yes Ibis, in a way, it was my fault for not crawling around on my hands and knees at 3am to discover they had given me a broken bed!) and I should contact customer services. It took 3 months to get a response from customer services, whilst apologetic they would not do anything further and refered me to the customer dispute resolution service - which was a French website and sadly the automatic dropdown menu options did not translate! I've never had an Ibis issue before, they have always been good. It's just a shame that when there is an issue, their customer service seems non existent. A problem like this is a chance for their customer service to shine - sadly, like the bed, it was broken.

Dear Guest, Thank you for your feedback, and I sincerely apologize for the inconvenience you experienced during your stay. We did acknowledge that the bed in your room was broken, and we issued you a full refund for your stay on your departure day. Our goal is always to ensure our guests have a comfortable and pleasant stay, and I regret that we fell short in this instance. I want to clarify that we were not dismissive of your concerns. We addressed the issue promptly and provided a refund right away. Your comments regarding the condition of the room and the overall feel of the hotel are very valuable to us, and we will ensure such issues are addressed promptly in the future. We appreciate your feedback and hope you will consider staying with us again in the future so that we can provide you with a much better experience.

Excellent service

Tripadvisor 评级 5.0/5

Jiolkiki J 经 TripAdvisor 认证的评论

I recently had the pleasure of staying at Ibis London Thurrock M-25,and I must commend the exceptional reception team and their outstanding service.From the moment I walked through the doors,I was greeted with warm smiles and genuine hospitality.The receptionists were incredibly professional,attentive,and eager to assist with any requests or questions I had. I would definitely recommend the Hotel for my friends or family.

Dear Guest, Thank you for your wonderful feedback! We are delighted to hear about your recent stay at Ibis London Thurrock M-25 and your positive experience with our reception team. Providing exceptional service and warm hospitality is at the heart of what we do, and we're thrilled that our team made such a positive impression on you. Your kind words mean a lot to us, and we truly appreciate your recommendation to your friends and family. We look forward to welcoming you back for another enjoyable stay in the future!

Excellent Customer Services at Ibis Grays West Thurrock

Tripadvisor 评级 5.0/5

edjacobs22 经 TripAdvisor 认证的评论

The services provided is excellent. David and Sky provided excellent quality customer service. The quality of food is very good. The staff attend to you on time. The environment is very clean and I feel relaxed and I enjoyed my stay. There are plenty of car parking spaces.

Dear Guest, Thank you for sharing your feedback about your stay at Ibis Grays West Thurrock. We're thrilled to hear that you had such a positive experience. David and Sky will be delighted to know that their excellent customer service made a significant impact on your stay. It's also great to hear that you enjoyed the high-quality food and timely service from our staff. We're committed to providing a clean and relaxing environment, so we're pleased that you found the premises to be very clean and that you felt relaxed during your stay. Thank you again for your kind words, and we look forward to welcoming you back in the future!

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其他网络用户评价我们的酒店

  • 403 评论 8.9/10 位置
  • 1,025 评论 5.9/10 房间
  • 809 评论 8.8/10 服务
  • 20 评论 6.4/10 上网
  • 536 评论 6.5/10 清洁度
  • 536 评论 4.5/10 舒适度
  • 223 评论 6.5/10 早餐

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