Mercure Dartford Brands Hatch Hotel & Spa 4 yıldız

Avis müşterileri puanı (ALL Puanlama) 3.9/5 348 görüş

En iyi fiyat
garantisi
Mercure Dartford Brands Hatch Hotel & Spa - Image 1
Mercure Dartford Brands Hatch Hotel & Spa - Image 2
Mercure Dartford Brands Hatch Hotel & Spa - Image 3
Mercure Dartford Brands Hatch Hotel & Spa - Image 4
Brands Hatch, DA3 8PE DARTFORD, İngiltere

Açıklama

Otel ekstraları

  • 15 fully-equipped meeting rooms for up to 270+ guests

  • Motorsport-themed bar dedicated to Brands Hatch

  • Popular wedding and events venue

  • Leisure facilities including indoor swimming pool and gym

  • In-house bar & restaurant serving authentic local dishes

Konaklama olanaklarımız

Otelin konumu

Mercure Dartford Brands Hatch Hotel & Spa

Brands Hatch
DA3 8PE DARTFORD
İngiltere

GPS:51.358815, 0.25235

Telefon
Faks +44 1474 853220

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Araba parkı
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Wi-Fi
  • Bar
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel
  • Oda servisi

GENEVIEVES

Enjoy a meal or drink in Genevieves Restaurant and motor sport themed bar, which overblook the legendary Brand Hatch Racing Circuit.

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  3.9/5  348 görüş

TripAdvisor Derecesi  3.7/5  1.059 görüş

Avoid this hotel

Tripadvisor puanı 1.0/5

Ciara W TripAdvisor onaylı yorum

Unfortunately, our stay was very disappointing and we would not return. Check-in was chaotic with a huge queue and only one staff member serving, despite other staff standing around. We had requested an accessible room when booking but were initially given a room on the second floor — despite there being no lift in the building. We had to queue again to change rooms. When we eventually reached the next room, we discovered it was already occupied. We walked in on another guest who was understandably very upset. This was extremely concerning from a safety and privacy point of view, as we had been given access to someone else’s room and belongings. After queuing yet again, we were finally given another room. While it was acceptable for the price, there was no heating so the room was freezing. The hairdryer was broken and the phone didn’t work, meaning we couldn’t even call reception to request a replacement. There was loud building work outside our window which continued late into the evening. The room and bathroom were both shabby and in need of maintenance. We decided to try the spa facilities, which were very poor. The changing rooms were visibly dirty and smelled unpleasant. The hot tub was far too small for the number of people using it, and when we eventually got in, the water was murky. Both of us developed rashes afterwards. The sauna was only lukewarm, the steam room was dirty, and the pool was extremely cold. Breakfast was fine — very standard but with no major complaints. The car park was another issue. It was full of potholes and, due to rain, extremely muddy. There were no marked spaces, which led to very poor parking and limited room when we returned later. We were also surprised to find we had to pay for parking, which we had not been made aware of in advance. There were police present around the hotel in the evening, which was unsettling, although we understand this may have been due to an unrelated incident. Overall, the experience was stressful and uncomfortable. Between the poor organisation, cleanliness issues and lack of basic facilities working properly, we would not stay here again.

Dear Ciara, Thank you for taking the time to share such detailed feedback regarding your recent stay. We are very sorry to hear that your experience fell far below the standards you expected and that several aspects of your visit caused distress and inconvenience. Please accept our sincere apologies for the issues you encountered at check-in, including the chaotic queue, the mix-up with your accessible room, and the serious error in room allocation. We understand how concerning it must have been to inadvertently enter another guest’s room, and we are reviewing procedures with our front-of-house team to ensure this cannot happen again. We are also very sorry for the condition and comfort issues in your room, including the lack of heating, broken hairdryer, and non-working phone, as well as the disturbance from nearby building work. Your comments regarding the spa and pool facilities, including cleanliness, water temperature, and overall hygiene, are taken extremely seriously. These points have been escalated to the relevant teams for immediate review and rectification. Regarding the car park, we apologize for the inconvenience caused by the lack of marked spaces, poor surface conditions, and additional parking charges, which should have been communicated more clearly at booking. We also appreciate your understanding regarding the presence of police on site and regret that this added to your discomfort. While we recognize this was an extremely disappointing experience, we hope that you might consider giving us the opportunity to provide a stay that better reflects the standards of our hotel in the future. Once again, we sincerely apologize for the inconvenience and distress caused. Kind regards Pankaj Walia

vey noisy loud music

Tripadvisor puanı 1.0/5

Darren r TripAdvisor onaylı yorum

had a night in this hotel there was some really noisy people kept me and my wife awake untill 1 o’clock in the morning total waste of money definitely won’t be coming back no security

Stay for birthday

Tripadvisor puanı 5.0/5

Brooke D TripAdvisor onaylı yorum

Louise was absolutely fantastic all night in the racing bar, we couldn’t appreciate her more, so accommodating! Definitely made our trip so much easier !!

Good food, great barman, cold dining room and reception area

Tripadvisor puanı 5.0/5

Karen R TripAdvisor onaylı yorum

5 We came for the Elvis birthday weekender and have to say that the food was exceptional, I loved every course. Tom was an excellent barman, A contrast from previous years. Only downside, the dining room and reception area were extremely cold and was uncomfortable because of it.

Dear Karen, Thank you for the 5 star review! it is great to hear that you enjoyed your stay with us. we hope that we will have the opportunity to welcome you back again for another amazing stay. Kind regards

Shocking customer service

Tripadvisor puanı 1.0/5

Pioneer48445557639 TripAdvisor onaylı yorum

What a complete and utter shambles this hotel is. I booked three rooms for a Xmas party event on the 20th Dec and upon arrival I was greeted by Leah on reception, she booked me in and I told her my children (the other two rooms) were on their way and I would pay for all three rooms now which was done without any issues. Unbeknown to me, when me children turned up they were charged for both rooms! I was only notified of this when one of the receptionists mentioned it when checking out the following morning and she said that they will process a refund. After numerous phone calls and emails we have finally been refunded but this has taken nearly a month and during that month I requested to speak to the general manager numerous times but he was always unavailable and never returned my calls or responded to my emails. I have had dealings with Sara (Rooms Administrator), Mandy (Account Manager) and a pretty arrogant foreign lady on reception (unfortunately I can't remember her name). How can it be that you get charged twice for rooms and a refund takes 29 days! I was also told when checking in that it was free parking as we were staying the night and going to the Xmas party event so left my car details with reception. In early Jan I got a parking fine which just added to my stress so contacted the hotel and they said they will get it cancelled and so far no further letters about the fine.

Dear Pioneer, We sincerely apologise for the issues you experienced during your stay and for the frustration caused by the duplicate charges, the delay in processing your refund, and the lack of timely management follow-up. This is not the standard of service we aim to provide, and we fully understand the added stress this caused, including the parking fine. We’re glad the refund and parking matter have now been resolved, but we appreciate how disappointing the overall experience was. Thank you for bringing this to our attention, we are addressing these failures internally to ensure this does not happen again Kind regards Pankaj Walia

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