ibis Londra Excel Docklands 3 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.2/5 1.073 görüş

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ibis Londra Excel Docklands - Image 1
ibis Londra Excel Docklands - Image 2
ibis Londra Excel Docklands - Image 3
ibis Londra Excel Docklands - Image 4
9 Western Gateway, Royal Victoria Dock, E16 1AB LONDRA, İngiltere

Açıklama

Otel ekstraları

  • Otel genelinde ücretsiz WiFi

  • Novotel London ExCeL ile, ilk gelen alır esasına göre otopark paylaşımı. 18 GBP/24 SAAT

  • O2 Arena'ya erişim için Emirates Teleferiğine ve ExCeL Kongre Merkezine 2 dk. yürüme mesafesi

  • Londra Şehir Havalimanı; Docklands Hafif Raylı Sistem ile 4 durak, yani 15 dakika uzaklıktadır

  • Ibis London ExCeL Restaurant ve 24 saat atıştırmalıklar mevcuttur

Konaklama olanaklarımız

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Otelin konumu

ibis Londra Excel Docklands

9 Western Gateway, Royal Victoria Dock
E16 1AB LONDRA
İngiltere

GPS:51.50756, 0.026393

Telefon
Faks +44 20 7055 2310

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Araba parkı
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Wi-Fi
  • Kahvaltı
  • Bar
  • %100 Sigara İçilmeyen Otel
Otele yakın
  • Araba parkı

Ibis London ExCeL Restaurant

Acıktınız mı? Otelden ayrılmanız gerekmiyor: Ibis London ExCeL Restaurant'ın küresel macera ruhundan esinlenmiş menüsü, leziz pizza ile salatalardan enfes çorbalar ve geleneksel yiyeceklere kadar herkesin en sevdiği lezzetlerle doludur.

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.2/5  1.073 görüş

TripAdvisor Derecesi  4.0/5  2.734 görüş

Outstanding

Tripadvisor puanı 5.0/5

hrhnorth Aileler - TripAdvisor onaylı yorum

An excellent experience- brilliant hotel for the cost and I have never used an Ibis before but I will certainly do so again. The staff were fantastic- from reception to the breakfast chef and waiting staff. Nothing was too much trouble and they were so friendly. Had an issue with the TV in room- quick what’s app sent to reception and they swiftly came to the room to resolve it. Room- clean, modern, great design and an extremely comfortable bed. Shower was excellent and very clean. Breakfast- probably the best budget hotel breakfast I have ever had. Great cooked breakfast, selection of pastries and other items. Excellent coffee and juices. Overall- definitely the best hotel I’ve been to in this price range and a fantastic stay. Highly recommend

Dear hrhnorth, Thank you so much for sharing your outstanding feedback! We are thrilled to hear that you had an excellent experience with us and that our team exceeded your expectations. It’s wonderful to know that you enjoyed the comfort and cleanliness of your room, as well as the breakfast offering, which we aim to make as varied and enjoyable as possible for our guests. We’re delighted that your TV issue was resolved quickly and efficiently. We always strive to provide the best service, and your recommendation truly means the world to us. We look forward to welcoming you back for another great stay. Best regards, Aurelija Revuckaite Guest Experience Manager

Far from New Room

Tripadvisor puanı 2.0/5

lfcmad2002 Couples - TripAdvisor onaylı yorum

Picked the this hotel based on price, so not sure why i expected more, but since the room was described as new i thought what could go wrong. Check in was so due to Being the 31st and only two desks )bit like an airport check in) On entering the room it had this Old smell. The bathroom looked Like a mix between a airplane and once of those sliding door ones on a train. The sink was filthy, yellow stained. There was a burn stain on carpet. The sofa bed seat was broken. We were very tired and hungry and since the Q was still big we went to China Palace for dinner ( best ever) We then decided to Skip the celebration’s due to the weather and go back to Room to watch on TV. The TV had no signal, By this time we gave up and just went to sleep. The next day again a Q at desks so we went out. On return i Mentioned the TV to reception and they were going to send maintenance up, but since it said no signal it was pointless,and who wants someone coming in room when all you want is to Have a shower and relax (don’t get me started on the shower) What we should have got was offered a new room. Anyway Breakfast was ok. Certainly don’t be fooled by the wording New Room as it’s far from That. First time in London For New Year and will Be Last time i stay in this Ibis.

Hi lfcmad2002, Thank you for sharing your feedback. We sincerely apologize for the experience you had during your stay. It's disappointing to hear that the room did not meet your expectations, and we regret the issues with cleanliness, the TV, and the condition of the bathroom. We aim to provide a comfortable and enjoyable stay for all our guests, and we will certainly look into these matters to ensure improvements are made. We also apologize for the delays during check-in and understand how frustrating this must have been, especially during the holiday period. Your comments will help us improve our service and facilities moving forward. Thank you again for your feedback, and we hope you'll consider giving us another opportunity to serve you better in the future. Kind regards, Aurelija Revuckaite Guest Experience Manager

Cheap and not so cheerful

Tripadvisor puanı 2.0/5

Quest22335705793 TripAdvisor onaylı yorum

Cheap and not so cheerful. Room had dirty splash marks on ceiling, shower water didn't drain and threatened to overflow so had to keep turning water off. Carpets in main corridors on level 3 were full of stain marks. Air conditioning didn't work, tv kept randomly turning itself on. Downstairs in bar, there was only one person serving after an event at the Excel, so there was a long, slow queue. On a plus, the hotel was ideally located with a 2 minute walk to the excel centre. I won't be staying there again.

Hi Quest22335705793, Thank you for sharing your feedback, and I am very sorry to hear about the issues you experienced during your stay. I completely understand your frustrations, and I apologize for the condition of the room, the problems with the shower, and the issues with the air conditioning and TV. This is certainly not the standard we aim to provide. I also regret that the service in the bar was slow, especially after a busy event. We will review staffing levels to ensure that guests are properly attended to during peak times. Your comments are invaluable, and I will ensure that these issues are addressed with the team to improve future guest experiences. While I regret that your stay was not as expected, we would appreciate the chance to welcome you back in the future to provide you with a better experience. Best regards, Aurelija Revuckaite Guest Experience Manager Novotel & Ibis London ExCeL

Asfand is the best !

Tripadvisor puanı 5.0/5

Bailey C TripAdvisor onaylı yorum

Had a lovely short break whilst competing at Hyrox, the hotel was exactly as the pictures showed, the staff were welcoming, special mention to Asfand who talked me through the services the hotel offers! Would recommend if you are having a short visit to London 🥰

Hey 292baileyc, Thank you for your fantastic review! We’re delighted to hear you enjoyed your short break with us while attending Hyrox. It’s wonderful to know that the hotel met your expectations and that our team made you feel so welcome. A special thanks for highlighting Asfand—he will be thrilled to know he made a positive impact on your stay by walking you through our services. We truly appreciate your recommendation and look forward to hosting you again on your next visit to London! Best regards, Aurelija Revuckaite Guest Experience Manager Novotel & Ibis London ExCeL

The Breakfast Team was amazing 🌟

Tripadvisor puanı 5.0/5

Katrina L TripAdvisor onaylı yorum

The breakfast team at the Ibis was so friendly and helpful. The person who stood out the most was Sully! Very helpful, very friendly, happy to have a laugh and always seemed to have a smile on his face. The kind of positivity you need to help kickstart your day. 😊

Dear katrinaIR5701UQ, Thank you for sharing your wonderful feedback about your experience with us. We’re thrilled to hear that our breakfast team made such a positive impact on your stay, especially Sully! We’re proud to have such a friendly and dedicated team member who brings positivity and warmth to our guests each day. Your kind words are truly appreciated and will be shared with Sully and the rest of the breakfast team. We’re glad to have helped kickstart your day with a smile, and we look forward to welcoming you back soon. Best regards, Aurelija Revuckaite Guest Experience Manager Novotel & Ibis London ExCeL

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