Mercure Bristol Grand Hotel 4 stars

Customer review rating (ALL Rating) 3.5/5 403 reviews

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Mercure Bristol Grand Hotel - Image 1
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Mercure Bristol Grand Hotel - Image 3
Mercure Bristol Grand Hotel - Image 4
Broad Street, BS1 2EL BRISTOL, United Kingdom

Description

Hotel extras

  • Renovated Grade II listed building from 1869

  • Home to the largest ballroom in the city centre

  • Home to the bee-themed Keepers restaurant & bar

  • Private Hotel Car Park

  • Within walking-distance of main amenities

Our accommodation(s)

Hotel location

Mercure Bristol Grand Hotel

Broad Street
BS1 2EL BRISTOL
United Kingdom

GPS:51.455372, -2.593519

Telephone
Fax +44 117 922 7619

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

KEEPERS KITCHEN AND BAR

Eat, drink and unwind, morning, noon and night at Keepers Kitchen and Bar. Soak up the atmosphere and experience a twist on traditional British cuisine with an imaginative menu that also features homegrown honey sourced from a hive on the hotels roof.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.5/5  403 reviews

TripAdvisor Rating  3.2/5  1,609 reviews

Room for improvement

TripAdvisor rating 3.0/5

Letitia M TripAdvisor review

Took an hour to check in as couldn’t find the booking, and after that wait was told it was our fault, but they did find the booking , so unsure how that was our fault, breakfast food was good, but small seating area, we had to sit on a couch to eat breakfast , room was ok, no mirror in room to do makeup and hair except for bathroom, travel for work often and this was a first at check in, 3 people involved, and to then blame

pre show stay

Customer review rating 4.0/5

Martin J. Couples - Confirmed reviews ALL

Stayed one night after seeing a show at St Georges Hall.

Hello Martin, Thanks for taking the time to share your review. It’s terrific to hear you enjoyed your stay after a lovely evening at St Georges Hall. Our central location does make for a perfect pre-show retreat, and we’re glad that came in handy for you. If you ever crave another night of comfort and convenience in Bristol, remember we’re here with our cozy rooms and local honey from our rooftop bees! We look forward to welcoming you back in the near future. Best wishes, Karl Goebel, General Manager

Nice stay

Customer review rating 4.5/5

Alex Couples - Confirmed reviews ALL

Staff were great and super friendly. Breakfast was good, cooked well. Room was clean and good size. Location ideal, easy to get to anywhere in Bristol. Not a 10 due to walls being thin and windows rattled

Hi Alex, Thanks for sharing your experience with us. We’re thrilled to hear that you found our staff super friendly and enjoyed the well-cooked breakfast. It’s always our pleasure to provide a clean and spacious room for our guests, and it’s great to know our central location made it easy for you to explore the vibrant city of Bristol. We’ve made a note about the thin walls and the window issue – it’s rather unusual as our building is historic, but we’ll certainly look into this. Remember, for a future visit, we have earplugs on hand to ensure your rest isn’t disturbed. We hope to welcome you back for a more enjoyable stay. Take care, Karl Goebel, General Manager

Well placed for St Nicholas Market and bars and restaurants.

TripAdvisor rating 3.0/5

Nicole S TripAdvisor review

First stay at this hotel in Bristol, whilst visiting our daughter. Centrally located for all bars, and restaurants and St Nicholas Market. The rooms, a double and family room that were booked were both of a good size. Downsides - carpets in both rooms had parts that were threadbare, and for us the the toilet was too close to the sink and the bath not particularly easy to get in to use the shower. (Personally I think it's time that ALL hotels changed to shower rooms as much easier for everyone) The walls were very thin so very noisy. Breakfast was good with plenty to choose from in a nice seating area. There is a multi storage car park as part of the hotel that is charged at £17 for a 24hr stay, payable at reception where you will be given an exit card.

Hi Nicole, Thank you for taking the time to review your stay with us. It's great to hear you found our location ideal for exploring the vibrant St Nicholas Market and the nearby eateries! Our team is thrilled that you enjoyed the spaciousness of both the double and family room. We're also pleased that our breakfast selection hit the spot for you in our welcoming dining area. We take note of your comments about the room's carpet and the bathroom setup; it's feedback like this that enables us to focus on what matters to our guests. While we're proud of the building's historic charm, we're always looking to improve, and your insights are invaluable. As for the noise, we're looking into ways to ensure a restful environment for all our guests, and we do offer earplugs for those who have lighter sleep. Lastly, just a tiny mention, our parking is actually £15.00 per night, but we appreciate that parking in the city centre can be a surprise sometimes. Rest assured, we're here to make your stay as smooth as possible. We hope to see you next time you are in Bristol. All the best, Karl Goebel, General Manager

Scammers!

TripAdvisor rating 1.0/5

Claire B TripAdvisor review

Stayed at the hotel recently and used their car park, which I paid for in full at the reception. Thought nothing of it until I got a £100 parking fine in the post days later. I contacted the hotel and the parking company with proof of payment, but was basically told it was out of their hands. So now I’m being charged again for something I already paid for. What kind of setup is this? If a hotel can’t ensure its guests are protected from dodgy third-party parking fines, that’s a huge red flag. Totally ruins the experience and makes you feel like you’re being scammed. Won’t be staying here again – not because of the room or service, but because I don’t like being fined for following the rules. Avoid unless you’re happy to pay double for parking and waste your time chasing appeals.

Hello Claire, Thanks for taking the time to share your review. While it's great to hear that you chose to stay with us, it's clear from your review that the parking situation has left a sour taste. We want to reassure you that we value honesty and transparency, and it's disappointing to hear about the parking charge issue. Our on-site parking is designed to offer convenience and security, and it's concerning to learn that this was not your experience. We always aim to resolve any issues with third-party services promptly and efficiently, and we apologize if this process was not as smooth as it should have been for you. We hope that you will return in the future for a more enjoyable stay. Take care, Karl Goebel, General Manager

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Other web-users rate our hotel

  • 1,728 reviews 8.9/10 Location
  • 2,480 reviews 4.7/10 Room
  • 1,477 reviews 7.3/10 Service
  • 32 reviews 6.3/10 WiFi
  • 1,454 reviews 3.6/10 Comfort
  • 810 reviews 4.5/10 Cleanliness
  • 598 reviews 5.3/10 Amenities
  • 547 reviews 6.6/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.