Mercure Bristol Grand Hotel 4 stars

Customer review rating (ALL Rating) 3.5/5 632 reviews

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Mercure Bristol Grand Hotel - Image 1
Mercure Bristol Grand Hotel - Image 2
Mercure Bristol Grand Hotel - Image 3
Mercure Bristol Grand Hotel - Image 4
Broad Street, BS1 2EL BRISTOL, United Kingdom

Description

Hotel extras

  • Renovated Grade II listed building from 1869

  • Home to the largest ballroom in the city centre

  • Home to the bee-themed Keepers restaurant & bar

  • Private Hotel Car Park

  • Within walking-distance of main amenities

Our accommodation(s)

Hotel location

Mercure Bristol Grand Hotel

Broad Street
BS1 2EL BRISTOL
United Kingdom

GPS:51.455372, -2.593519

Telephone
Fax +44 117 922 7619

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

KEEPERS KITCHEN AND BAR

Eat, drink and unwind, morning, noon and night at Keepers Kitchen and Bar. Soak up the atmosphere and experience a twist on traditional British cuisine with an imaginative menu that also features homegrown honey sourced from a hive on the hotels roof.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.5/5  632 reviews

TripAdvisor Rating  3.0/5  1,571 reviews

Business stay great in great location

TripAdvisor rating 5.0/5

Quest56860611001 Business - TripAdvisor review

Hotel is right in Bristol city with few minutes walk to great indoor ethnic market and walking distance to the theatre. Has car park but a little tight to move around! Had a very good stay, comfortable room, very clean - privilege room king sized bed and WiFi and standard breakfast. Only comment is it needs a little bit of TLC as noticeable wear and tear in parts. But fantastic location and staff were very friendly.

Pleasantly surprised

TripAdvisor rating 4.0/5

Hbaker123 Families - TripAdvisor review

We booked this hotel using a buy a gift voucher we had been given and hadn’t looked at the reviews, when I did I was absolutely dreading what we were going to turn up to especially as we were travelling with a 6 week old baby . I took the offer of upgrading to a privilege room for £20 and the room if a bit dusty was really nice, huge bed, decent toiletries, robes and a good shower and a Nespresso coffee machine . Staff were friendly enough and happily brought a cot to our room which was a last minute request. Can’t comment on breakfast as we took advantage of the 12pm checkout time and had a chilled morning in the room. Overall a really pleasant stay .

Hi there, Thanks for sharing your review. It's fantastic to hear you enjoyed the comfort of our Privilege room and found the added touches like the Nespresso coffee machine to your liking. We're thrilled that our staff were accommodating and able to provide a cot for your little one at short notice. I do hope the dust was just a sneaky bit that escaped our housekeeping team's keen eyes – they really do take pride in keeping our historic establishment spick and span. Rest assured, we'll remind them to double-check those hard-to-reach places. We're glad you could take a relaxed approach to your morning and enjoy the leisurely 12pm checkout. We look forward to seeing you again on your next trip to Bristol, Cheers, Karl Goebel, General Manager

Well located

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Very nice historical building in the city centre.

Hi Guest, Thanks for sharing your experience with us. It's wonderful to hear you appreciate the charm of our historic building right in the heart of the city. We're thrilled you enjoyed the location! We're sorry to hear about your thoughts on the room heating and the check-in process. While we aim to offer a cozy stay, especially in a city known for its maritime climate, I’ll make sure to pass your feedback to our team. As for the check-in, we strive for efficiency without sacrificing the warm welcome we're known for, and it seems we might have missed the mark during your visit. We always enjoy when our guests highlight our efforts in preserving the hotel's historical essence while offering modern comforts. We hope we will have the opportunity to see you again in the future. Best regards, Karl Goebel, General Manager

Great Break

TripAdvisor rating 5.0/5

jaybri1622 TripAdvisor review

Was a bit apprehensive, having read other reviews, but in my experience everything was great, lovely room, clean and plenty of room, staff were friendly, Hotel was a nightmare to find, but once there everything was great Wish there was more lighting in the room, it was a bit dark and couldn't get the heater to work, so room was a bit cold Could do with your reception staff having some knowledge of the area, asked for directions to the docks and she didn't know, sent us the wrong way, also when we booked out, they seemed a bit confused about the car park situation, so may be a bit of training here would help But im nit picking now, we had a really good time and the hotel was very central to everything

Hi there, Thanks for sharing your review. It's fantastic to hear you found your room lovely, clean, and spacious, and our staff friendly - that's just the kind of experience we aim to provide! Our location in the heart of Bristol does make us a prime spot for exploring the city's vibrant scene. I'm tickled pink to know that being central made your stay even better. I'm sorry to hear about the difficulties you faced with the lighting and the heater. Rest assured, our front desk is always on hand to assist with such issues to keep you cozy. I'll make certain we give our directions a little tune-up; Bristol's docks are indeed a treasure worth finding easily! And as for the car park, we'll make sure the information is crystal clear for all of our guests. Your feedback helps us get better, and we genuinely appreciate it. We look forward to seeing you again on your next trip to Bristol, Cheers, Karl Goebel, General Manager

Perfect

Customer review rating 5.0/5

Mrs G. D. Families - Confirmed reviews ALL

I took my two grandchildren for an overnight stay in Bristol . We stayed at the hotel and it was absolutely perfect. The staff are really friendly. We needed a fridge in our room and we got moved instantly to a room with Fridge but no extra cost if I ever go to Bristol again, this will be my choice to stay stay thank

Hi D., Thank you for taking the time to review your stay with us. It's fantastic to hear that you and your grandchildren had a perfect stay with us! We're thrilled that our friendly staff made a lasting impression and were able to promptly accommodate your need for a fridge without extra cost. We always strive to make our guests' experiences memorable, and it sounds like we hit the mark with you. It's guests like you that make our hotel a great place to stay. We can't wait to welcome you back next time you're in Bristol! We hope to see you next time you are in Bristol. All the best, Karl Goebel, General Manager

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Other web-users rate our hotel

  • 1,757 reviews 8.9/10 Location
  • 2,531 reviews 4.7/10 Room
  • 1,531 reviews 7.3/10 Service
  • 32 reviews 5.7/10 WiFi
  • 1,427 reviews 3.5/10 Comfort
  • 842 reviews 4.1/10 Cleanliness
  • 693 reviews 5/10 Amenities
  • 600 reviews 6.2/10 Breakfast

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